Deliveroo alternatives
Deliveroo users often seek alternatives due to issues with customer service, order accuracy, and delivery times. Many look for apps with more reliable support, consistent order fulfillment, and better pricing or promotional offers.
Why users look for alternatives to Deliveroo
- Customers frequently report poor or unhelpful customer service, with issues like unaddressed complaints, difficulty getting refunds for missing or unavailable items, and agents who are unresponsive or provide unhelpful solutions.R7R10R15R16
- Users experience problems with order accuracy, including missing items, incorrect orders, or incomplete deliveries, sometimes with no resolution from customer service.R3R4R15R34
- Delivery times are inconsistent, with many complaints about late orders, times being repeatedly extended, and drivers not arriving at the estimated time.R9R16R22R24
- Some users find the service overpriced, with high delivery charges and a lack of competitive offers or refunds for issues.R6R12R15
- There are reports of drivers being unprofessional, disrespectful, or having difficulty with locations.R1R13R46
- Technical issues like app updates not working or difficulty communicating with riders or restaurants are also cited.R13R38R42R43
- Some users report being signed up for subscriptions without consent or having money deducted from their accounts improperly.R30
The alternatives
Uber Eats offers a simple and easy-to-navigate platform for ordering food, with some users appreciating the free money or deals offered R55R58.
Better for: Uber Eats is better for users who prioritize ease of use and potential promotional offers, though some users report issues with subscriptions and customer service R55R58R57R60.
Head-to-head: Deliveroo vs Uber EatsNoon Shopping is an online store offering a wide selection of items at reasonable prices, with convenient payment methods and professional delivery couriers R77. Some users appreciate the quick delivery R75.
Better for: Noon Shopping is better for users looking for a broader range of products beyond just food, who value a wide selection and reliable delivery for general shopping R77. However, some users report issues with refunds and missing items R68R78.
Head-to-head: Deliveroo vs noon Shoppingtalabat is praised for being a life-saving app that offers many food options and restaurants with transparent customer feedback R80. Users find it convenient and easy to use, with some noting it saves time R92.
Better for: talabat is better for users who value a wide variety of restaurant choices and transparent customer reviews, especially those in regions where it is considered a top delivery app R80R92. Some users specifically recommend it over Deliveroo R13R38.
Head-to-head: Deliveroo vs talabatGopuff is known for fast delivery, especially for last-minute shopping and cravings, and is considered convenient R94R104. Some users find it has the best prices for snacks R96.
Better for: Gopuff is better for users needing quick delivery of snacks, groceries, or other convenience items, particularly for urgent needs R94R104. However, some users report issues with customer service and order accuracy R93.
Head-to-head: Deliveroo vs Gopufffoodpanda is an easy-to-use app that provides refunds for inconveniences, satisfying many users R108R115. It also offers good promotions R113.
Better for: foodpanda is better for users who prioritize an easy-to-use interface and a company that provides refunds for issues R108R115. However, some users report problems with online payments, late deliveries, and customer service R109.
Head-to-head: Deliveroo vs foodpandaYou should stick with Deliveroo if you consistently have positive experiences with fast delivery, hot food, and friendly drivers, as some users report .
Frequently asked
Why do people switch from Deliveroo?
Is Deliveroo customer service bad?
Are Deliveroo drivers reliable?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R7] Deliveroo Scam Likely: Customer service is really unhelpful when you contact them and relay that you don’t trust the order since it’s been way too long. They then tell you that you have to accept the order before they can do anything. At this point, I don’t know if the food has been tampered with or what? They then issue you a £1.11 credit to say, “We apologize for our error, here is a small credit to make
- [R10] Deliveroo Bad and liars Customer service: Unexperienced and bad customer service, from that one liars and unprofessional nationality
- [R15] Deliveroo Never got my refunds for unavailable items: I realised that you never refund the money charged for items which are not available. The service helps because of my poor mobility but the charges are a big issue
- [R16] Deliveroo Costumer service is bad: I ordered from starbucks and it was written 45 mins before that so i ordered after it passed that time i order to cancel it because it was late and the driver didnt arrived starbucks at that mean time they told me we cant cancel because the eta was 10:10 to 10:40 i think that what they said but when i ordered it was one eta 45 mins! It arrrived after one hour and they want
- [R3] Deliveroo Chicken wings: I didn’t get my chicken wings and they kept ignoring pictures of my cat as proof. Absolutely devastated
- [R4] Deliveroo Waitrose: For the second time in a week Waitrose can’t seem to pack a complete order. I don’t mean out of stock or substitutions. I mean completely missing half the order. Maybe time to try Sainsbury.
- [R34] Deliveroo Not happy tonight: My dinner is an hour late and counting. I ordered from the bento box 2 weeks ago and got the wrong sushi. I’m 0 for 2 ordering with them.
- [R9] Deliveroo My review: Taking a while to get here. Had exactly what I want to eat and very easy to use but the time kept getting longer and longer
- [R22] Deliveroo terrible: terrible app. inconsistent delivery times, zero support. delete it
- [R24] Deliveroo Customer service and failure to adhere to the specified time: Difficulty reaching customer service in the app or submitting a complaint. Failure to comply with the terms regarding compensation for delayed orders; when a delay occurs, the time is updated repeatedly without any apology or compensation. I hope these issues are resolved. Also, there are delays in the order transmission system to restaurants, with long waits for restaurant acceptance due to the app's system. · translated
- [R6] Deliveroo Deliveroo: This is a good app if you live in range of a town or somewhere where they deliver. It’s easy to use and things can be delivered quite quickly, however you do have to pay for delivery charges and can only order from certain places!
- [R12] Deliveroo Title: Good service but overpriced. Chatting with the drivers they also have a rough time. Prefer to use other services when possible like Zoom
- [R1] Deliveroo Stupid drivers: the drivers are disrespectful and the drivers say that I make mistakes and that my location is too far like they just complain to much find better drivers
- [R13] Deliveroo Communication: One of the reasons we hate delivaro is the non- communication part. We cant amend anything related to our orders, nor can talk to the rider. Talabat is way much better than you guys
- [R46] Deliveroo Kuwait Thanyan Al-Anazi: I swear by God, this is the worst delivery app. It doesn't care about its employees or the delivery service, not to mention the delays. · translated
- [R38] Deliveroo No, just no: I have dowloaded the app and it is saying I need to update it, so I did? Then why is it still saying the app must be updated? I have tried deleting and downloading. :( would not recommend! (use talabat)
- [R42] Deliveroo Ability to edit the order: Some customers do want the ability to edit the order as they see fit. Like no onios or extra cheese so i definitely think you should add that ability to the app
- [R43] Deliveroo Address Map: Automatic address picker needs improvement
- [R30] Deliveroo Scam: I ordered one delivery on this app and it signed me up for a subscription I did not agree to. I don’t even have an account with them anymore so I have no idea how to cancel this or how I’m getting charged. This is a predatory company. Do not download this app or order food from here.
- [R55] Uber Eats Love it!: Easy to navigate and order! Makes it so easy when you're in a hurry!
- [R58] Uber Eats Uber Eats: It’s very simple and they give free money, cause they’re goated!!
- [R57] Uber Eats Predatory practices- tries to trick you into subscription: I’m tired of priced being raised by 1/3 because I don’t sign up for their premium membership. They post on their main page that food is discounted but won’t disclose that it’s only if you sign up for their premium membership until you tap the Apple Pay button at checkout. Then when you decline, on the tip screen, it subtly shows that it ad
- [R60] Uber Eats One because you can’t do zero: This app is far to predatory on you must find every little check box to make sure you are signing up for uber premium or signing up for some other random thing you don’t want and didn’t ask for. Just noticed they got 2 month of premium from me before I realized it signed me up because I missed unchecking a box somewhere. This company is pathetic. Uninstalled
- [R77] noon Shopping The best online experience: I have tried so many online stores like Amazon.sa or Aliexpress and others and I can vouch for Noon to be the best in this area. They offer a wide selection of items in reasonable prices. They also offer convenient payment methods and they deliver the items on time and employ professional delivery couriers unlike the others! They are serious on what they do and they lis
- [R75] noon Shopping Please speed up the delivery service. · translated
- [R68] noon Shopping Don’t trust on noon: I order my food from noon app. They deduct my 44 Dhs. I cancle my order bcz I put wrong location so I cancel my order.they don’t refund me nd don’t deliver my food also on my new location. It’s totally fraud. So don’t order any food from noon.If you want order any food so you order directly from restaurants.
- [R78] noon Shopping Noon's dealings with you: Every time I order from them, the order arrives incomplete or damaged. When I request a return, they say yes and then ignore you. I've been requesting a return for four months, and they haven't processed it. Customer service is bad. · translated
- [R80] talabat A life saving app: A great source of peace of mimd for me. It offers many options of food and restaurants to choose from with transparent feedback from previous customers.
- [R92] talabat Talabat: One of the best apps, it saves us a lot and makes things easier. · translated
- [R94] Gopuff Awesomeness!!!!: For last minute shopping and loud cravings..this is the place to shop💯❤️
- [R104] Gopuff Fast good delivery: This company delivers fast fast fast! It’s easy to use, though more expensive than going to store myself, very convenient
- [R96] Gopuff Best snack app: Best prices
- [R93] Gopuff WORST APP EVER: This is my first time writing a review for an app, because this app enrages me. Every time I’ve ordered from Gopuff, they take the drivers 20-45 minutes away from the address I gave them. When I reach out to support, they do nothing about it. The past several orders I’ve made have been cancelled because they bring the drivers so far away from my address. I deleted my account and wi
- [R108] foodpanda abt foodpanda:: great app easy to use and for any Inconvenience even provides refund so far I’ve been really satisfied with it and would encourage others to use it too.
- [R115] foodpanda Well: My experience with Foodpanda much amazing. It’s a my favorite app when I starve
- [R113] foodpanda Good promo: Gave me a box of noodles at 8$ . Thanks
- [R109] foodpanda Online payment error: The online payment has so much work to do and sometimes it doesn’t work
- [R18] Deliveroo Bad Customer Service: Very bad customer service they will eat your rights.
- [R23] Deliveroo Good Job: Food was delivered ahead of schedule. Driver was friendly and efficient. Food was tasty and hot. Top marks all around.
- [R29] Deliveroo Great all around: Got a non-standard order placed at 4:45am and delivered with extra goodies/snacks by 5:30am. Awesome!
- [R41] Deliveroo Great communication and timing: We had a very large order and the company did a great job of making sure it all arrived on time
- [R49] Deliveroo Thank you: Thanks for your great delivery boy who delivered our food tonight , professional , neat , kind and respectful Thank you
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store