Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Deliveroo vs foodpanda

Deliveroo 4.6★ · Free to download 75
Winner Deliveroo
foodpanda 4.6★ · Free to download 60

Deliveroo generally offers a more reliable delivery experience and better customer service, making it the preferred choice over foodpanda.

Full reviews: Deliveroo · foodpanda

Deliveroo and foodpanda both offer food delivery services, but Deliveroo edges out foodpanda with more consistent delivery times and a slightly better customer service experience, despite both facing common issues like late deliveries and order inaccuracies. Foodpanda struggles more with app functionality and refund processes.

Head to head

Delivery Speed and Reliability edge: DeliverooR4R12R16R18
Deliveroo Deliveroo users report mixed experiences, with some praising fast and on-time deliveries R20R26, while others frequently complain about significant delays R16R18. Missing items are also a concern R4R12.
foodpanda foodpanda users frequently experience long delays, with orders arriving much later than estimated . There are also reports of missing items and drivers making multiple stops before delivery .
Customer Service and Support edge: DeliverooR7R10R13R16
Deliveroo Many Deliveroo users express strong dissatisfaction with customer service, citing unhelpful responses, difficulty contacting support, and unresolved issues R7R10R13R16. Some report being denied refunds or receiving minimal compensation R7R52.
foodpanda foodpanda's customer service is widely criticized for being slow, unhelpful, and unresponsive to complaints R73. Users report issues with refunds not being processed and being unable to cancel orders R73.
App Features and Ease of Use edge: DeliverooR3R6R15R17
Deliveroo Deliveroo is generally considered easy to use and navigate R15R17R20. However, some users note issues with driver location tracking R3R6, lack of order editing options , and problems with address picking . A few users also report app update issues .
foodpanda foodpanda is described as easy to use by some , but faces significant technical issues. These include online payment errors , app not working on older iOS versions , and a lack of live activities for delivery tracking . Users also desire better inventory checking before purchase and a dark mode . The app is also criticized for spamming notifications with ads .
Pricing and Value tieR9R15R17R21
Deliveroo Deliveroo users frequently mention high prices and delivery charges R9R15R21. Some report being signed up for unwanted subscriptions or issues with cash payment options . However, others appreciate not being overcharged compared to restaurant prices R17.
foodpanda foodpanda users complain about higher prices compared to original menus R80R82 and additional charges. There are also reports of fake promotions for new users and issues with voucher redemption . Some users find good deals and promotions .
Pick Deliveroo if

You prioritize generally more reliable delivery and a slightly less frustrating customer service experience, especially if you are in a location where Deliveroo has strong local operations .

Pick foodpanda if

You are looking for potential deals and promotions, as some users report good offers , and are willing to tolerate occasional app issues and customer service challenges.

Evidence note: Both apps have a significant number of negative reviews, particularly regarding delivery delays and customer service. Deliveroo's negative reviews often focus on driver behavior and customer service unresponsiveness, while foodpanda's negatives frequently highlight app functionality issues, refund problems, and extreme delivery delays. The free-to-download model for both likely contributes to a higher volume of complaints from users experiencing friction with service aspects.

Frequently asked

Which app has better customer service?
Deliveroo generally has a slight edge in customer service, with fewer severe complaints about unresponsiveness and unresolved issues compared to foodpanda, although both receive significant criticism for their support (R7, R48, R52 for Deliveroo; R73, , for foodpanda).
Are delivery times reliable for Deliveroo and foodpanda?
Deliveroo's delivery times are mixed, with some users reporting fast service R20R26 and others experiencing significant delays R16R40, while foodpanda frequently faces criticism for long and inaccurate delivery estimates, often arriving much later than promised .
Do Deliveroo and foodpanda have hidden fees or higher prices?
Both apps have users complaining about higher prices and delivery charges (R9, R21 for Deliveroo; R80, for foodpanda), with foodpanda specifically noted for prices being higher than original menus and adding extra charges R82.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] Deliveroo 1/5 · US Waitrose: For the second time in a week Waitrose can’t seem to pack a complete order. I don’t mean out of stock or substitutions. I mean completely missing half the order. Maybe time to try Sainsbury.
  2. [R12] Deliveroo 3/5 · GB Chicken wings: I didn’t get my chicken wings and they kept ignoring pictures of my cat as proof. Absolutely devastated
  3. [R16] Deliveroo 1/5 · US Costumer service is bad: I ordered from starbucks and it was written 45 mins before that so i ordered after it passed that time i order to cancel it because it was late and the driver didnt arrived starbucks at that mean time they told me we cant cancel because the eta was 10:10 to 10:40 i think that what they said but when i ordered it was one eta 45 mins! It arrrived after one hour and they want
  4. [R18] Deliveroo 3/5 · GB My review: Taking a while to get here. Had exactly what I want to eat and very easy to use but the time kept getting longer and longer
  5. [R7] Deliveroo 1/5 · US Scam Likely: Customer service is really unhelpful when you contact them and relay that you don’t trust the order since it’s been way too long. They then tell you that you have to accept the order before they can do anything. At this point, I don’t know if the food has been tampered with or what? They then issue you a £1.11 credit to say, “We apologize for our error, here is a small credit to make
  6. [R10] Deliveroo 1/5 · US Bad and liars Customer service: Unexperienced and bad customer service, from that one liars and unprofessional nationality
  7. [R13] Deliveroo 1/5 · US Communication: One of the reasons we hate delivaro is the non- communication part. We cant amend anything related to our orders, nor can talk to the rider. Talabat is way much better than you guys
  8. [R3] Deliveroo 3/5 · US No map, no idea: Im in a hotel. I have no idea where this person is or if I should got to reception.
  9. [R6] Deliveroo 3/5 · US Drivers need location training: Why do the drivers ask for location pins when the address has already been provided
  10. [R15] Deliveroo 3/5 · GB Deliveroo: This is a good app if you live in range of a town or somewhere where they deliver. It’s easy to use and things can be delivered quite quickly, however you do have to pay for delivery charges and can only order from certain places!
  11. [R17] Deliveroo 5/5 · US Great and easy to use: Loved using this app instead of Uber Eats while visiting Paris. I want to use what the locals use. Also noticed that the prices are not up charged. Very easy and convenient for us on our trip!
  12. [R9] Deliveroo 3/5 · US Bien: Plus de codes promo et toujours trop cher
  13. [R21] Deliveroo 3/5 · GB Title: Good service but overpriced. Chatting with the drivers they also have a rough time. Prefer to use other services when possible like Zoom
  14. [R48] Deliveroo 1/5 · US Customer service: The customer service in this app is horrible, they only have one answer for all problems, and each time the problem remains unresolved, they are never helpful
  15. [R52] Deliveroo 1/5 · US App Support Sucks: Their customer service department SUCKS & I think they are scamming because one day they are claiming they are offering a refund for an order their driver spilled & then suddenly they are taking the money out of your account the next although their driver completely spilled your order. 0/10 delivery service!!!
  16. [R73] foodpanda 1/5 · US terrible!: cannot cancel my order, cannot contact anyone!
  17. [R20] Deliveroo 5/5 · US Reliable and fast!: Always a great experience. Food arrives hot, deliveries are quick, and the app is incredibly easy to navigate. Highly recommended!
  18. [R26] Deliveroo 5/5 · US Good Job: Food was delivered ahead of schedule. Driver was friendly and efficient. Food was tasty and hot. Top marks all around.
  19. [R40] Deliveroo 1/5 · US Never use deliveroo: I ordered from a place right under my house because the card said 15 min delivery and I have been waiting for more than an hour and the order is not yet delivered.
  20. [R80] foodpanda 4/5 · US Higher prices: Prices are higher than original menu
  21. [R82] foodpanda 1/5 · US Increased their prices: They used to have a fair pricing Now they cost more on every product and add extra charges. Im switching to foodi

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store