Deliveroo

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US Perfect!: A great app!
2. [R12] 5/5 · US Great and easy to use: Loved using this app instead of Uber Eats while visiting Paris. I want to use what the locals use. Also noticed that the prices are not up charged. Very easy and convenient for us on our trip!
3. [R15] 5/5 · US Reliable and fast!: Always a great experience. Food arrives hot, deliveries are quick, and the app is incredibly easy to navigate. Highly recommended!
4. [R80] 5/5 · US Very good: The app has a very good interface and easy to use
5. [R91] 5/5 · US Great variety: I love ordering from Deliveroo. They have good menu options. I will keep ordering from them. :)
6. [R152] 5/5 · US Good app saves time and money: As a person who works mostly 99% from home and hate purchasing while in queue this is a lifesaver specially a normal supermarket trip can be 1-3 hours I can easily work from home and get those here
7. [R55] 5/5 · US Best app ever: The best app for delivery, fast, easy, and diverse. · translated
8. [R5] 5/5 · US Best in Business: Best food delivery app in Kuwait
9. [R28] 5/5 · US Good Job: Food was delivered ahead of schedule. Driver was friendly and efficient. Food was tasty and hot. Top marks all around.
10. [R34] 5/5 · US deliveroo: 7daaa 5ayaaal w yw9l b fast timee
11. [R128] 5/5 · US Great customer service!: Been using deliveroo for a while. Never had to use customer service. Then, my order this time had things missing. Called deliveroo, waited less than 5min on the line, got to speak to an actual human, and was given several options of how I could be refunded. Great customer service, especially in comparison to some other delivery companies (*cough* DoorDash *cough*)
12. [R132] 5/5 · US Love the app and the delivery options: I will say that, for the most part, I have loved using this app. The level of service and orders I have placed for the most part have been wonderful. I need someone from Deliveroo who cares enough to make things right to contact me. I placed a claim on an order, provide provided photos, and was then called a liar. I need to speak to someone who cares and who
13. [R11] 1/5 · US Costumer service is bad: I ordered from starbucks and it was written 45 mins before that so i ordered after it passed that time i order to cancel it because it was late and the driver didnt arrived starbucks at that mean time they told me we cant cancel because the eta was 10:10 to 10:40 i think that what they said but when i ordered it was one eta 45 mins! It arrrived after one hour and they want
14. [R16] 1/5 · US terrible: terrible app. inconsistent delivery times, zero support. delete it
15. [R17] 1/5 · US Customer service and failure to meet the specified time: Difficulty reaching customer service in the app or submitting a complaint. Failure to adhere to the conditions regarding compensation for delayed orders; when a delay occurs, the time is updated repeatedly without any apology or compensation. I hope these issues are resolved. Also, there's a delay in sending orders to restaurants, with a long wait for restaurant acceptance, which is due to the app's system. · translated
16. [R20] 1/5 · US Vendors do not keep their commitment to timely delivery: I have been in Dover for 48 hours and use the delivery service twice. Both times the delivery took twice as long as it was initially quoted. I filled out a questionnaire and I was just kicked down the road and told that I don’t need to send them any more information they they’ll take it from there. which means and they’re not doing anything
17. [R3] 1/5 · US Waitrose: For the second time in a week Waitrose can’t seem to pack a complete order. I don’t mean out of stock or substitutions. I mean completely missing half the order. Maybe time to try Sainsbury.
18. [R22] 1/5 · US Horrible Service: Ordered from Casinetto. Got a phone call from Deliveroo. Already that’s annoying. This was to tell me one item was not available. I said ok. Not the most critical item. Refund me for the item and bring the rest. Then I get another phone call. Even more annoying. This time they want to patch me through to Casinetto. Triple annoying. Casinetto tells me they don’t have the key item
19. [R49] 1/5 · US I want substitutions: I did not get a chance to substitute anything else that would be similar. For instance, I would have rather gotten any kind of milk in any kind of eggs rather than just nothing.
20. [R54] 1/5 · US The fries!: I told you I wanted extra spicy powder on the fries, but they arrived as if they were plain!! Literally, where is the extra powder, I want to understand! I wouldn't even call this regular powder! · translated
21. [R4] 1/5 · US Scam Likely: Customer service is really unhelpful when you contact them and relay that you don’t trust the order since it’s been way too long. They then tell you that you have to accept the order before they can do anything. At this point, I don’t know if the food has been tampered with or what? They then issue you a £1.11 credit to say, “We apologize for our error, here is a small credit to make
22. [R6] 1/5 · US Bad and liars Customer service: Unexperienced and bad customer service, from that one liars and unprofessional nationality
23. [R10] 1/5 · US Communication: One of the reasons we hate delivaro is the non- communication part. We cant amend anything related to our orders, nor can talk to the rider. Talabat is way much better than you guys
24. [R2] 1/5 · US Stupid drivers: the drivers are disrespectful and the drivers say that I make mistakes and that my location is too far like they just complain to much find better drivers
25. [R108] 3/5 · US Drivers need location training: Why do the drivers ask for location pins when the address has already been provided
26. [R468] 3/5 · GB Poor delivery: Delivery arrived but drink had spilled out. Driver can not speak English and can’t tell me how he is resolving the issue
27. [R31] 1/5 · US App Support Sucks: Their customer service department SUCKS & I think they are scamming because one day they are claiming they are offering a refund for an order their driver spilled & then suddenly they are taking the money out of your account the next although their driver completely spilled your order. 0/10 delivery service!!!
28. [R349] 3/5 · GB Never got my refunds for unavailable items: I realised that you never refund the money charged for items which are not available. The service helps because of my poor mobility but the charges are a big issue
29. [R62] 1/5 · US Displaying unavailable items!!!: Bad experience. There's no cash on delivery option!! I encountered a situation where I purchased an item displayed in the app and paid with K-Net. Then the store called to say the item was unavailable!! And the money I paid will be refunded after 7 days!! · translated
30. [R27] 2/5 · US Ability to edit the order: Some customers do want the ability to edit the order as they see fit. Like no onios or extra cheese so i definitely think you should add that ability to the app
31. [R153] 3/5 · US Item pictured reworked: It’s very helpful to add the option to see the pictures of the items in the basket before the checkout
32. [R590] 3/5 · CA No option to add details to ordered items: There’s no option to communicate with the kitchen for ordered items. If there’s an allergy or a preference to a particular condiment or ingredient in a dish we can’t ask the kitchen to remove it. So we’re forced to order something else or be unsatisfied with the order. It’s common sense really I don’t see how after operating so long they haven’t included
33. [R21] 1/5 · US Scam: I ordered one delivery on this app and it signed me up for a subscription I did not agree to. I don’t even have an account with them anymore so I have no idea how to cancel this or how I’m getting charged. This is a predatory company. Do not download this app or order food from here.
34. [R25] 1/5 · US No, just no: I have dowloaded the app and it is saying I need to update it, so I did? Then why is it still saying the app must be updated? I have tried deleting and downloading. :( would not recommend! (use talabat)
35. [R68] 1/5 · US Declined Payment: Garbage app with horrible UX. I placed an order and the payment method kept getting declined, regardless which one I chose. Other times when I’m quickly scrolling through restaurants it crashes on me. The customer service also does zero to help you when there’s an order wrong. All around HORRIBLE!
36. [R540] 3/5 · CA Very bad: Didn’t take any of my cards, delivery was inefficient. Used my Amazon prime bonus free meal and I’m out. Goodbye
37. [R52] 1/5 · US Fees are up, service is down: Used to be good, but wait times have gone up a lot (btw, it’s a LOT longer than the deceptive time estimate they show on the app) and service fees have doubled. I recommend Uber Eats instead.
38. [R67] 1/5 · US High prices: The prices do not match the restaurant menu. · translated
39. [R126] 3/5 · US Bien: Plus de codes promo et toujours trop cher
40. [R309] 3/5 · GB Deliveroo: This is a good app if you live in range of a town or somewhere where they deliver. It’s easy to use and things can be delivered quite quickly, however you do have to pay for delivery charges and can only order from certain places!
41. [R48] 1/5 · US Always late: I can’t remember the last time the app predicted the time correctly, allocating a driver for my order was after the food was ready and I checked with the restaurant, I wouldn’t order if I know my food will be this late due to a system
42. [R29] 1/5 · US Customer service: The customer service in this app is horrible, they only have one answer for all problems, and each time the problem remains unresolved, they are never helpful
43. [R50] 1/5 · US Horrible App.: I had an issue with an order and there was absolutley no way to report it. I never recieved my order and never recieved a refund. Terrible customer service. Use another delivery service, because this is not it.
44. [R819] 3/5 · AU Update app: There is no option for giving a note to restaurant before place an order.
45. [R335] 3/5 · GB Title: Good service but overpriced. Chatting with the drivers they also have a rough time. Prefer to use other services when possible like Zoom