Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Deliveroo vs talabat

Deliveroo 4.6★ · Free to download 75
Winner Deliveroo
talabat 4.6★ · Free to download 60

Deliveroo generally offers a more reliable delivery experience and better customer service compared to talabat, despite both apps facing similar issues with delivery times and pricing.

Full reviews: Deliveroo · talabat

Deliveroo is praised for its ease of use, quick deliveries, and good communication, making it a reliable choice for many users. Talabat, while having a wide selection, is frequently criticized for its poor customer service, payment issues, and high delivery fees, leading to a less consistent user experience.

Head to head

Features tieR15R17R20R46
Deliveroo Deliveroo users appreciate the app's ease of use and good variety of menu options R15R17R20. However, some users desire the ability to edit orders, such as adding notes for no onions or extra cheese R46.
talabat Talabat is noted for having a wide selection of restaurants . Some users hope for features like Tamara payment options and improved reward programs or discounts .
Ease of Use edge: DeliverooR15R17R20R37
Deliveroo Deliveroo is generally considered easy to use and navigate R15R17R20R37. Some users have reported issues with the app requiring updates repeatedly or problems with the automatic address picker .
talabat Talabat is described as easy to use by some . However, many users report significant bugs, crashes, and issues with the app, especially after recent updates . Payment issues, including cards being declined or cash on delivery not working, are also frequent complaints .
Reliability (Delivery & Order Accuracy) edge: DeliverooR1R3R4R6
Deliveroo Deliveroo receives mixed reviews on delivery. Many users praise it for being reliable, fast, and delivering food hot and on time, sometimes even ahead of schedule R20R26. However, a significant number of users report late deliveries, inconsistent delivery times, and missing items R4R16. Drivers are sometimes criticized for being disrespectful or having difficulty with locations R1R3R6.
talabat Talabat users frequently complain about late orders, food arriving cold, and missing items . Drivers are often cited for not following delivery instructions . There are also reports of orders not being placed despite payment .
Price/Value edge: DeliverooR9R15R17R21
Deliveroo Deliveroo is often criticized for being too expensive, with delivery charges and sometimes overpriced items R9R15R21. Some users appreciate that prices are not up-charged compared to restaurant prices R17.
talabat Talabat faces widespread complaints about high delivery fees and service charges R61. Users also note that food prices on the app are often higher than in the actual restaurant R61. There are claims of discounts being fake or not redeemable .
Customer Support tieR7R10R13R16
Deliveroo Deliveroo's customer service is a major point of contention. Many users describe it as unhelpful, unresponsive, bad, or non-existent, often providing generic responses and failing to resolve issues like refunds for missing items or late orders R7R10R13R16.
talabat Talabat's customer service is also widely criticized for being terrible, unhelpful, slow to respond, and difficult to reach . Users report issues with refunds not being processed for cancelled orders or overcharges, with customer service giving generic, robotic responses .
Pick Deliveroo if

You prioritize a generally smoother app experience, more reliable deliveries, and a wider variety of menu options R17R20.

Pick talabat if

You are looking for an app with a broad selection of restaurants and are willing to overlook potential issues with customer service, delivery times, and pricing .

Evidence note: Both apps have a significant number of negative reviews, particularly concerning customer service and delivery issues. Deliveroo's negative reviews are often focused on specific order problems, while talabat's negative reviews frequently highlight systemic app bugs and payment problems in addition to delivery issues.

Frequently asked

Which app has better customer service?
Neither Deliveroo nor talabat consistently provide good customer service, as both are frequently criticized by users for being unhelpful, unresponsive, and failing to resolve issues like refunds or late orders R7R10R48R52.
Are delivery fees high on these apps?
Yes, both Deliveroo and talabat are criticized for high delivery fees and service charges R9R15R21R61. Talabat users also frequently report that food prices on the app are higher than in the actual restaurants R61.
Which app has more reliable delivery times?
Deliveroo generally has a slight edge in delivery reliability, with many users reporting quick and on-time deliveries R20R26, though some still experience delays R16R27. Talabat users more frequently complain about long wait times and orders arriving late .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R15] Deliveroo 3/5 · GB Deliveroo: This is a good app if you live in range of a town or somewhere where they deliver. It’s easy to use and things can be delivered quite quickly, however you do have to pay for delivery charges and can only order from certain places!
  2. [R17] Deliveroo 5/5 · US Great and easy to use: Loved using this app instead of Uber Eats while visiting Paris. I want to use what the locals use. Also noticed that the prices are not up charged. Very easy and convenient for us on our trip!
  3. [R20] Deliveroo 5/5 · US Reliable and fast!: Always a great experience. Food arrives hot, deliveries are quick, and the app is incredibly easy to navigate. Highly recommended!
  4. [R46] Deliveroo 2/5 · US Ability to edit the order: Some customers do want the ability to edit the order as they see fit. Like no onios or extra cheese so i definitely think you should add that ability to the app
  5. [R37] Deliveroo 5/5 · US Great service: Thank you for your user friendly service app! Very helpful. Mane good lagu
  6. [R1] Deliveroo 1/5 · US Stupid drivers: the drivers are disrespectful and the drivers say that I make mistakes and that my location is too far like they just complain to much find better drivers
  7. [R3] Deliveroo 3/5 · US No map, no idea: Im in a hotel. I have no idea where this person is or if I should got to reception.
  8. [R4] Deliveroo 1/5 · US Waitrose: For the second time in a week Waitrose can’t seem to pack a complete order. I don’t mean out of stock or substitutions. I mean completely missing half the order. Maybe time to try Sainsbury.
  9. [R6] Deliveroo 3/5 · US Drivers need location training: Why do the drivers ask for location pins when the address has already been provided
  10. [R9] Deliveroo 3/5 · US Bien: Plus de codes promo et toujours trop cher
  11. [R21] Deliveroo 3/5 · GB Title: Good service but overpriced. Chatting with the drivers they also have a rough time. Prefer to use other services when possible like Zoom
  12. [R7] Deliveroo 1/5 · US Scam Likely: Customer service is really unhelpful when you contact them and relay that you don’t trust the order since it’s been way too long. They then tell you that you have to accept the order before they can do anything. At this point, I don’t know if the food has been tampered with or what? They then issue you a £1.11 credit to say, “We apologize for our error, here is a small credit to make
  13. [R10] Deliveroo 1/5 · US Bad and liars Customer service: Unexperienced and bad customer service, from that one liars and unprofessional nationality
  14. [R13] Deliveroo 1/5 · US Communication: One of the reasons we hate delivaro is the non- communication part. We cant amend anything related to our orders, nor can talk to the rider. Talabat is way much better than you guys
  15. [R16] Deliveroo 1/5 · US Costumer service is bad: I ordered from starbucks and it was written 45 mins before that so i ordered after it passed that time i order to cancel it because it was late and the driver didnt arrived starbucks at that mean time they told me we cant cancel because the eta was 10:10 to 10:40 i think that what they said but when i ordered it was one eta 45 mins! It arrrived after one hour and they want
  16. [R48] Deliveroo 1/5 · US Customer service: The customer service in this app is horrible, they only have one answer for all problems, and each time the problem remains unresolved, they are never helpful
  17. [R52] Deliveroo 1/5 · US App Support Sucks: Their customer service department SUCKS & I think they are scamming because one day they are claiming they are offering a refund for an order their driver spilled & then suddenly they are taking the money out of your account the next although their driver completely spilled your order. 0/10 delivery service!!!
  18. [R61] talabat 1/5 · US Expensive: The delivery and service charges and the food from the restaurant is more expensive than the actual restaurant and other apps
  19. [R26] Deliveroo 5/5 · US Good Job: Food was delivered ahead of schedule. Driver was friendly and efficient. Food was tasty and hot. Top marks all around.
  20. [R27] Deliveroo 3/5 · GB Wait time: Orders take too long to arrive

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store