Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
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The verdict on

talabat

45
User verdict / 100 High confidence Divided

Talabat is a widely used delivery app with a broad selection of restaurants and groceries, but recent updates have led to significant issues with delivery times, customer service, and app stability, contradicting developer claims of a smoother experience.

4.6★ lifetime (326,091) Free to download since 2011 by Talabat General Trading and Contracting Company updated 0.1 mo ago recent negative 54% 120 reviews across 4 regions
Customer Service Delivery Issues App Performance & Bugs Pricing & Fees Rewards & Promotions
5★276
4★44
3★38
2★40
1★380
recent reviews across 4 regions, vs the 4.6★ lifetime average

Talabat is a popular delivery application offering a wide range of food and grocery options across multiple countries. While some users praise its convenience and variety, a recent surge of negative reviews highlights problems with delivery accuracy, customer support responsiveness, and app performance.

What users like

  • Offers a wide selection of food and restaurantsR3R15R739
  • Convenient and easy to use for orderingR15R25R47R53
  • Good for grocery deliveryR83
  • Some users report good delivery speed and warm foodR59R62

What users complain about

  • Customer service is frequently reported as poor, unresponsive, and unhelpful, often relying on chatbots or offering inadequate compensationR1R10R12R17
  • Orders are often late, delivered cold, or have missing/incorrect itemsR8R12R16R45
  • App experiences frequent crashes, lags, freezes, and bugs, especially after recent updatesR28R36R38R373
  • Prices, delivery fees, and service charges are often higher than direct restaurant prices or other appsR21R22R29R33
  • Reward points and vouchers are often useless, limited, or invalidR6R24R284R553
  • Issues with payment processing, including double charges and declined cardsR17R39R55R274
  • Drivers sometimes have difficulty finding locations or behave unprofessionallyR4R615R618R623
  • Some users report misleading promotions and advertisementsR60

Latest update · v13.72.0

What the developer says changed (the verdict above weighs this against what reviewers report):

We’ve spiced things up for your orders—and more! Whether you're browsing the menu in Cairo, grabbing groceries in Dubai, or finding everyday essentials in Oman, we've updated the app to show only what matters to you. From Kuwait to Qatar, Iraq to Bahrain, and everywhere in between, we’ve fine-tuned your experience across 8 countries. Smoother, faster, and now more personalized than ever—so you see the right places, every time.

Recurring themes

Customer Service negative
Many users report extremely poor customer service, citing unhelpful chat bots, lack of human interaction, inadequate compensation for issues (e.g., 1 JOD for 21 JOD poison food, 1 DK voucher for 4.5 DK bad food, 15 QAR voucher for 65 QAR loss), and a general lack of professionalism or resolution for complaints. This directly contradicts the developer's implied 'smoother, faster, and now more personalized' experience.R1R10R12R17
Delivery Issues negative
A prevalent issue is late delivery, often resulting in cold food. Users also frequently receive incorrect or incomplete orders. Delivery times are consistently wrong, with orders taking significantly longer than estimated. Drivers are sometimes unprofessional or struggle with directions.R4R8R12R16
App Performance & Bugs negative
Despite developer notes claiming a 'smoother, faster' experience, many recent reviews report the app crashing, lagging, freezing, and having numerous bugs, particularly after recent updates. This indicates a contradiction between developer claims and user experience.R28R36R38R373
Pricing & Fees negative
Users complain about high delivery fees, service charges, and inflated prices for items compared to ordering directly from restaurants or using competitor apps.R21R22R29R33
Rewards & Promotions negative
Reward points are often seen as useless or too limited, and vouchers provided as compensation are frequently invalid or have short expiry periods. Some users also report misleading advertisements for promotions that aren't actually available.R6R24R60R284

Who it's for

Talabat is for users who prioritize a wide selection of restaurants and grocery options and are willing to overlook potential issues with delivery times, customer service, and app stability. It might be less suitable for those who expect consistently accurate deliveries, responsive support, or competitive pricing R3R15R21R22.

Evidence note: The recent reviews skew heavily negative (54% negative), which contrasts with the lifetime rating of 4.55. This suggests a significant decline in user satisfaction recently, despite the developer's notes claiming improvements. The evidence for positive aspects is present but less detailed and frequent in the recent sample.

Frequently asked

Are Talabat's prices competitive?
No, many users report that Talabat's prices, including delivery and service charges, are often higher than ordering directly from restaurants or using other delivery apps R21R29R33R50.
How reliable is Talabat's customer service?
Customer service is frequently criticized as poor, unresponsive, and unhelpful, often relying on chatbots and offering inadequate compensation for order issues R1R10R12R103.
Does Talabat have issues with app stability?
Yes, many users report that the app frequently crashes, lags, and freezes, especially after recent updates, contradicting developer claims of a smoother experience R28R36R38R373.
Are Talabat's reward points useful?
No, several users find the reward points useless, limited, or difficult to redeem for anything valuable R6R24.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] 5/5 · US A life saving app: A great source of peace of mimd for me. It offers many options of food and restaurants to choose from with transparent feedback from previous customers.
  2. [R15] 5/5 · US Talabat: One of the best apps, it saves us a lot and makes things easier. · translated
  3. [R739] 3/5 · AU Not too bad: Pros: Most of the restaurants are covered in the app, very helpful. Cons: Food always late and most times are cold . Poor communication between the app and the restaurant. Live chat is useless. Too bad it’s one of the only two food delivery apps.
  4. [R25] 5/5 · US wonderful: easy to use , i’m from out of country and this is a life save in uae !!
  5. [R47] 5/5 · US Excellent: A very easy-to-use app and fast with orders. · translated
  6. [R53] 5/5 · US My Favorite: You are the best app I've used in every way, thank you for your service. · translated
  7. [R83] 5/5 · US About my experience: AMA be honest Ts shi is good food delivery as well as groceries on time and the pro subscription is that way to go just honestly GOATED
  8. [R59] 5/5 · US Top tier: Every time I order the food stays warm and driver is always on time
  9. [R62] 5/5 · US Best ordering app: From the small to the biggest details, starting the fast delivery and goos drivers, i can testify to this app as the greatest ordering app in the country
  10. [R1] 1/5 · US Terrible Customer Service: The app is saturated with money and now treats customers in the worst way. · translated
  11. [R10] 1/5 · US Not usable and no customer service available: I have been a loyal customer and pay for the pro version. I needed an order yesterday and they said they were busy-try later. I needed it then, not later. And I pay extra for the pro. And they use chat bots so you can’t talk to customer service. Breadfast delivered to me in 15 minutes. I will stop paying for pro!
  12. [R12] 1/5 · US Failure: Many times I've submitted a complaint without any response or follow-up. I order meat and get chicken, or there's a problem with the order, or I receive an order many times larger than what I asked for. What kind of failure is this? Why isn't there a follow-up department or a phone number for someone to call and yell at you? · translated
  13. [R17] 1/5 · US Potential Scams: Beware of the application deducting money from your account at random times. Also, customer service regulations & resolutions are weak.
  14. [R8] 1/5 · US The worst: I ordered and it didn’t came it went to another location and when I told them my location they went to a different location and never gave my money back scammers
  15. [R16] 4/5 · US Collaboration: Items we order are available in the app, but when they arrive, they're out of stock. The app should show them as out of stock before we order. · translated
  16. [R45] 1/5 · US Terrible app: Driver never came, canceled my order, help center never helped, terrible customer service. Never again.
  17. [R28] 1/5 · US App keep crashing: App Crash on ios 15 and can not open
  18. [R36] 5/5 · US Very Good, But...: The program is excellent and very easy, but please fix it. There are many crashes and bugs, especially since the last two updates. · translated
  19. [R38] 2/5 · US There's a Glitch: After the last update, the app kicks me out when I enter restaurants. Please look into this issue. · translated
  20. [R373] 3/5 · GB Lags and freezes everywhere: The app is very laggy thus unpleasant to use. Scrolling is slow and choppy, freezes occur here and there on very basic operations. Good choice of services, but they clearly need to fix their issues on engineering side.
  21. [R21] 5/5 · US Higher prices: I’ve reviewed most of your items in groceries and food items they are all higher than other delivery apps and!! Higher than the actual restaurant prices
  22. [R22] 1/5 · US Bad in everything: The highest delivery fee in Kuwait, no customer service local number to call, when calling the number provided they are helpless & no actions taken for complaints .. We always prefer to order through another company unless we don’t have a choice. Add to it the very frustrating nickname issue that we have to add to this complaint even to be able to submit it 😡
  23. [R29] 5/5 · US Talabat inflated prices significantly: While it provides comprehensive access to many restaurants, it significantly inflated the prices to almost 2x
  24. [R33] 1/5 · US Expensive: The delivery and service charges and the food from the restaurant is more expensive than the actual restaurant and other apps
  25. [R6] 3/5 · US Reward points: Points are useless can barely get anything stop making it limited to 1 store make it free delivery for 500 points or something but all these reward points are useless
  26. [R24] 1/5 · US Points: We're not benefiting from the points. · translated
  27. [R284] 3/5 · GB Late orde lr: Ordered from cheesecake factory time For delivery kept changing food came 2hrs later . Given a voucher that I can’t redeem
  28. [R553] 3/5 · CA Talabat is a big SCAM: Orders are not received and after complaints they send you inactive and invalid voucher that you cannot use . If you are lucky , you get your orders but with missing items . It’s a waste of time and money .
  29. [R39] 1/5 · US Complaint: My order was not confirmed even though I paid the full amount, and the problem has not been resolved. · translated
  30. [R55] 1/5 · US Not refunded: Charged twice for something that never came. Unless you’re premium you can’t get in touch with a customer representative. So they only allow people with “money” to have access to their company.
  31. [R274] 3/5 · GB Payments are inconsistent: Tried to pay using three different cards - credit and debit - and all three declined. Hardly the first time we have had trouble paying online - so if we don’t have cash then I guess we go hungry.
  32. [R4] 1/5 · US Unprofessional Drivers: Expect your delivery driver to use foul language and unappropriate way to talk to customers
  33. [R615] 3/5 · CA Delivery: Delivery is always a hustle. Drivers should know directions better. Good luck!
  34. [R618] 3/5 · CA Addresses: The reason I rated 3 stars is that all restaurants call to ask for the address. When I asked them if they had the address from the site, the Hardee's site informed me that the address is only with the administration and was not sent to us, the restaurant, so they have to ask us for the address. As for the other restaurants, even if they have the address, they also call to ask for it, and when I ask them if they have the address, their reply is, "We have the address, but we don't trust it." Please... · translated
  35. [R623] 3/5 · CA Deserve 3 stars.: This app did not give the location i selected to the restaurant , i have 3 saved locations and i chose my house location but the order was delivered to my previous location that i ordered, which is my cousin's house and it took them 4h to deliver my order. This is my 3rd time that such thing happened to me and i'll never use talabat again , infact i'll call from now on..
  36. [R60] 1/5 · US Misleading advertisements by Talabat: Very disappointing experience. Talabat advertises promotions and special offers that are not actually available in the app, which is misleading and creates false expectations. Customer support is slow, often fails to understand the issue, and usually responds with generic messages instead of real solutions. Complaint handling is also poor, with unfair compens
  37. [R50] 1/5 · US Prices Change: Your price is higher than the price of the same product in its local store. You are more expensive, and now there are also fees and shipping charges. · translated
  38. [R103] 3/5 · US Customer service: Very difficult to get intouch when you have a complain

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store