Head-to-head
Deliveroo vs Gopuff
Deliveroo
45
Winner
Gopuff
Gopuff
70
Gopuff generally offers faster delivery and better value, making it a stronger choice for quick convenience store items, while Deliveroo struggles with inconsistent service and customer support.
Gopuff excels in fast delivery and offers good value, particularly with its membership, despite some issues with product quality and customer service. Deliveroo, while praised for its app usability and variety, is frequently criticized for slow delivery, poor customer support, and hidden fees.
Head to head
Deliveroo Deliveroo users frequently report long wait times and delayed orders, with some experiencing orders taking twice as long as quoted R15R24R31R39. There are also complaints about drivers not knowing locations or asking for pins despite addresses being provided R6. However, some users do praise Deliveroo for fast and reliable service, with food arriving hot and on time R20.
Gopuff Gopuff is consistently praised for its fast delivery, often arriving within 30 minutes or even ahead of schedule . However, some users experience significant delays, with drivers going far from the address or orders being canceled due to no available drivers . There are also reports of drivers delivering to the wrong address .
Deliveroo Deliveroo faces widespread criticism for its unhelpful and unresponsive customer service R7R10R16R19. Users report difficulty reaching support, issues with refunds for unavailable items, and being told they must accept an order before issues can be addressed R7.
Gopuff Gopuff's customer service receives mixed reviews. Some users praise it as incredible and helpful . However, many others report poor assistance with complaints, unhelpful representatives, and issues with refunds, especially for expedited delivery fees or missing items .
Deliveroo Deliveroo is generally considered easy to use and navigate R12R17R20. However, some users report issues with the app requiring constant updates and a lack of features like a live map for tracking drivers R3 or the ability to edit orders for specific requests . The automatic address picker also needs improvement .
Gopuff Gopuff is described as easy to use . However, recent updates have been criticized for making the app slower to shop, removing the deals section, and making search less efficient . Users also desire features like live activity tracking on the lock screen . Some users also report issues logging in due to account creation problems .
Deliveroo Deliveroo is often criticized for being overpriced, having delivery charges, and lacking sufficient promo codes R9R12R18. Some users also note that prices are not up-charged in certain regions R17.
Gopuff Gopuff is noted for having good prices and being reasonably priced compared to others, especially with a Fam membership which offers cheap delivery . However, many users complain about hidden fees, unexpected charges, and deals not being honored . Products are also sometimes described as small for the price or overpriced R72.
Deliveroo Deliveroo users report issues with incomplete orders, missing items, and wrong food being delivered R4R37. Some also mention food quality issues, like overdone or watery items R59. However, others praise the good quality and fresh food R14.
Gopuff Gopuff has issues with product quality, including expired fruits and vegetables, warm beer, freezer-burnt items, and broken eggs . Users also report receiving wrong or incomplete orders . Conversely, many users appreciate the good selection and fresh items .
Deliveroo Deliveroo drivers are sometimes described as disrespectful, complaining, or having difficulty with locations R1R6. However, other users highlight professional, neat, kind, and respectful drivers R52.
Gopuff Gopuff drivers receive mixed feedback. Some are praised for being friendly, respectful, quick, and kind R71. However, there are serious complaints about rude, inconsiderate, and even potentially criminal drivers, with reports of drivers refusing to fix mistakes or almost assaulting customers .
Pick Deliveroo if
Pick Deliveroo if you are in a region where it is well-established, like Kuwait or Paris, where users report good service and competitive pricing R17. It's also a good choice if you prioritize an easy-to-use app interface R12.
Pick Gopuff if
Pick Gopuff if you prioritize extremely fast delivery for convenience store items and snacks, especially if you plan to get a Fam membership to reduce fees . It's also a good option if you value a wide selection of snack options .
Evidence note: Both apps have a significant number of negative reviews, particularly regarding customer service and delivery issues, which is common for on-demand delivery services. Gopuff's lifetime rating is slightly higher, but recent negative reviews suggest a decline in service for both. The free-to-download model means many users are likely sensitive to fees and service quality.
Frequently asked
Which app has faster delivery, Deliveroo or Gopuff?
Which app has better customer service, Deliveroo or Gopuff?
Both Deliveroo and Gopuff receive significant criticism for their customer service, making it a tie. Deliveroo users report unhelpful and unresponsive support, difficulty with refunds, and inability to amend orders R7R10R19R47, while Gopuff users also complain about unhelpful support, issues with refunds for fees or missing items, and poor complaint handling .
Are Deliveroo or Gopuff expensive?
Both apps have pricing concerns; Deliveroo is often described as overpriced with delivery charges and a lack of promo codes R9R12R18, while Gopuff, despite offering good prices and membership benefits, is criticized for hidden fees, unhonored deals, and products sometimes being small for the price R72.
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R6] Deliveroo Drivers need location training: Why do the drivers ask for location pins when the address has already been provided
- [R15] Deliveroo My review: Taking a while to get here. Had exactly what I want to eat and very easy to use but the time kept getting longer and longer
- [R20] Deliveroo Reliable and fast!: Always a great experience. Food arrives hot, deliveries are quick, and the app is incredibly easy to navigate. Highly recommended!
- [R24] Deliveroo Wait time: Orders take too long to arrive
- [R7] Deliveroo Scam Likely: Customer service is really unhelpful when you contact them and relay that you don’t trust the order since it’s been way too long. They then tell you that you have to accept the order before they can do anything. At this point, I don’t know if the food has been tampered with or what? They then issue you a £1.11 credit to say, “We apologize for our error, here is a small credit to make
- [R10] Deliveroo Bad and liars Customer service: Unexperienced and bad customer service, from that one liars and unprofessional nationality
- [R16] Deliveroo Costumer service is bad: I ordered from starbucks and it was written 45 mins before that so i ordered after it passed that time i order to cancel it because it was late and the driver didnt arrived starbucks at that mean time they told me we cant cancel because the eta was 10:10 to 10:40 i think that what they said but when i ordered it was one eta 45 mins! It arrrived after one hour and they want
- [R19] Deliveroo Bad Customer Service: Very bad customer service they will eat your rights.
- [R3] Deliveroo No map, no idea: Im in a hotel. I have no idea where this person is or if I should got to reception.
- [R12] Deliveroo Deliveroo: This is a good app if you live in range of a town or somewhere where they deliver. It’s easy to use and things can be delivered quite quickly, however you do have to pay for delivery charges and can only order from certain places!
- [R17] Deliveroo Great and easy to use: Loved using this app instead of Uber Eats while visiting Paris. I want to use what the locals use. Also noticed that the prices are not up charged. Very easy and convenient for us on our trip!
- [R9] Deliveroo Bien: Plus de codes promo et toujours trop cher
- [R18] Deliveroo Title: Good service but overpriced. Chatting with the drivers they also have a rough time. Prefer to use other services when possible like Zoom
- [R4] Deliveroo Waitrose: For the second time in a week Waitrose can’t seem to pack a complete order. I don’t mean out of stock or substitutions. I mean completely missing half the order. Maybe time to try Sainsbury.
- [R14] Deliveroo Good: Good delivery , good service, good produces
- [R37] Deliveroo Not happy tonight: My dinner is an hour late and counting. I ordered from the bento box 2 weeks ago and got the wrong sushi. I’m 0 for 2 ordering with them.
- [R59] Deliveroo So sad…: I selected the restaurant because it claimed to be the BEST! and we were looking forward to a treat! The Chicken tenders were over-done with too many spices in coating so flavors were indistinguishable, the milkshake was thin and watery. The fries were good though and Ketchup was terrific.
- [R1] Deliveroo Stupid drivers: the drivers are disrespectful and the drivers say that I make mistakes and that my location is too far like they just complain to much find better drivers
- [R52] Deliveroo Thank you: Thanks for your great delivery boy who delivered our food tonight , professional , neat , kind and respectful Thank you
- [R71] Gopuff Good view: The driver was very respectful
- [R31] Deliveroo Vendors do not keep their commitment to timely delivery: I have been in Dover for 48 hours and use the delivery service twice. Both times the delivery took twice as long as it was initially quoted. I filled out a questionnaire and I was just kicked down the road and told that I don’t need to send them any more information they they’ll take it from there. which means and they’re not doing anything
- [R39] Deliveroo Never use deliveroo: I ordered from a place right under my house because the card said 15 min delivery and I have been waiting for more than an hour and the order is not yet delivered.
- [R47] Deliveroo Customer service: The customer service in this app is horrible, they only have one answer for all problems, and each time the problem remains unresolved, they are never helpful
- [R72] Gopuff Idk: So this is okay but like everything is like over priced so like I recommend it but also don’t
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store