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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Gopuff

60
User verdict / 100 High confidence Divided

Gopuff offers fast and convenient delivery for snacks and groceries, often with good deals, but recent reviews highlight significant issues with order accuracy, product quality (especially expired or damaged goods), poor customer support, and misleading delivery times.

4.8★ lifetime (252,752) Free to download since 2013 by GoPuff LLC updated 0.2 mo ago recent negative 30% 120 reviews across 4 regions
Delivery Speed & Reliability Customer Support Product Quality & Accuracy App Interface & Features Pricing & Deals
5★330
4★20
3★14
2★13
1★145
recent reviews across 4 regions, vs the 4.8★ lifetime average

Gopuff is a delivery service praised for its speed and convenience, particularly for last-minute needs and snacks. However, recent user experiences frequently report problems with incorrect or missing items, expired or damaged products, and unresponsive customer service, leading to frustration and account deletions.

What users like

  • Fast and convenient deliveryR1R9R19R27
  • Good prices and deals on some items, especially with membershipR3R30R39R48
  • Wide selection of products, including late-night snacks and groceriesR1R44R51R53
  • Drivers are often friendly and professionalR5R23R26R31

What users complain about

  • Frequent issues with incorrect, missing, or damaged ordersR2R11R42R74
  • Products often arrive expired, spoiled, or not at the correct temperature (e.g., warm beer)R6R14R90R115
  • Customer service is largely ineffective, unresponsive, or uses unhelpful AI botsR2R8R11R15
  • Delivery times are often inaccurate or significantly delayedR8R99R175R198
  • App interface changes, especially the introduction of AI, are disliked by many usersR82R140R240R241
  • Hidden fees or issues with promotional deals not being honoredR15R46R57R110

Latest update · v12.13.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Updates are made regularly to the Gopuff app to ensure the experience on our platform is the most up-to-date and reliable for you. The latest version of our app includes: - Stability enhancements - Feature additions - Our new live activity lets you track your order on your lock screen with a real-time ETA countdown. - Forget something? Easily add items to your order right from your lock screen.

Recurring themes

Delivery Speed & Reliability mixed
Many users praise Gopuff for fast and convenient delivery, often within 10-30 minutes. However, a significant number of recent reviews report orders being late, taking hours, or not being delivered at all, with quoted times being inaccurate. The developer's notes mention 'stability enhancements' and 'live activity' tracking, but recent reviews still highlight delivery delays and lack of driver assignment.R1R2R8R9
Product Quality & Accuracy negative
A major concern is the quality of delivered products, with frequent complaints about expired fruits and vegetables, spoiled meat, freezer-burnt items, and beverages not being cold. Users also report receiving incorrect items, missing bags, or damaged goods like broken eggs.R6R11R14R42
Customer Support negative
Customer service is consistently criticized as unhelpful, unresponsive, and difficult to reach, often relying on AI chatbots that fail to resolve issues. Users report being denied refunds for missing or damaged items, or for expedited delivery fees when orders are late.R2R8R11R15
App Interface & Features negative
Recent updates to the app's interface, particularly the introduction of AI-driven search and navigation, have been met with strong negative feedback. Users find the new interface slower, less intuitive, and prefer the old design. Some users also report issues with account creation or login. The developer notes mention 'feature additions' and 'live activity' tracking, which some users requested, but the overall sentiment on app changes is negative.R81R82R140R142
Pricing & Deals mixed
While some users appreciate Gopuff's prices and deals, especially with the Fam membership, others find items overpriced or report issues with advertised deals not being honored due to 'technical issues'. Hidden fees or unexpected charges are also a concern.R3R15R30R39

Who it's for

Gopuff is for users who prioritize extremely fast delivery for snacks, drinks, and last-minute grocery needs, especially those who value convenience over potentially higher prices R1R9R51. It might be suitable for those willing to subscribe to the Fam membership for better deals and lower delivery fees R30R60.

Evidence note: The recent review sample skews more negative than the lifetime rating, with a significant portion of reviews highlighting recurring issues across multiple categories. While positive reviews praise speed and convenience, the negative reviews provide detailed accounts of product quality, delivery, and customer service failures. The confidence is high due to the consistent themes and numerous supporting reviews for both pros and cons.

Frequently asked

Is Gopuff reliable for delivery?
Gopuff's delivery reliability is mixed; many users report fast and on-time deliveries R9R19, but a significant number of recent reviews indicate frequent delays, inaccurate ETAs, and orders not being delivered at all R2R175.
What are the common issues with Gopuff orders?
Common issues with Gopuff orders include receiving incorrect, missing, or damaged items R11R42R74, products arriving expired, spoiled, or not at the correct temperature R6R90, and customer service being unhelpful or unresponsive when problems arise R8R15R152.
Does Gopuff have good customer service?
Based on recent reviews, Gopuff's customer service is generally considered poor, with users reporting unhelpful AI chatbots, long wait times for email responses, and a refusal to issue refunds for issues like late deliveries or damaged goods R8R11R15R152.
Are products on Gopuff overpriced?
Some users find products on Gopuff to be reasonably priced, especially with the Fam membership or for specific items like eggs at $2.00 R3R39R60, while others feel that everything is overpriced or that product sizes are small for the cost R287.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US Awesomeness!!!!: For last minute shopping and loud cravings..this is the place to shop💯❤️
  2. [R9] 5/5 · US Fast good delivery: This company delivers fast fast fast! It’s easy to use, though more expensive than going to store myself, very convenient
  3. [R19] 5/5 · US Almost always fast and always correct: I order a lot from Gopuff, it’s almost always to me less than 30 mins no matter where location I am and the order is always correct. One of my favorite delivery apps
  4. [R27] 5/5 · US Great delivery service: I give they delivery service something out this work they are top 1 fastest delivery for groceries ever thank you Gopuff keep being great don’t change for anyone you guys rank#1 hands down
  5. [R3] 5/5 · US Best snack app: Best prices
  6. [R30] 5/5 · US Amazing: Cheap delivery prices with Fam membership and the membership is cheap. Fast delivery. Awesome service
  7. [R39] 5/5 · US Best prices in town !: I constantly order from Gopuff especially when the eggs in ShopRite were so high but at Gopuff they are $2.00 .Gopuff are fast , drivers are always nice and I’ve never had a wrong order .. Thank you Gopuff for not price gauging when other chains were . Not only eggs are $2.00but so are breads , milks etc.. I also like that you guys promote local Philly entrepreneurs, organi
  8. [R48] 5/5 · US Excellent! Value!: Excellent value!
  9. [R44] 5/5 · US Late night go to: This is the app for late night Cravings or med emergencies.
  10. [R51] 5/5 · US Fave App since 2021: I love this app. I was waiting since NY had it first lol it's always served me good. A little pricey at times but your paying for the convenience and its definitely been convenient for me. I ordered soap at 2am if I need to. So clutch!
  11. [R53] 5/5 · US Love it: Comes in clutch on a late night
  12. [R5] 5/5 · US Good view: The driver was very respectful
  13. [R23] 5/5 · US Kind: Quick, and kind person delivered
  14. [R26] 5/5 · US I Love women drivers: Through my YEARS of orders I can finally say that I LOVE women drivers // delivers! They’re so so nice and never over asking questions or being weird// creepy at me, they always bring everything I ordered, they always take care of the order and they never have a weird attitude basically throwing my items at the door or me feeling weird at their energy being off. I truly feel
  15. [R31] 5/5 · US Great service: Every driver has been very friendly
  16. [R2] 1/5 · US WORST APP EVER: This is my first time writing a review for an app, because this app enrages me. Every time I’ve ordered from Gopuff, they take the drivers 20-45 minutes away from the address I gave them. When I reach out to support, they do nothing about it. The past several orders I’ve made have been cancelled because they bring the drivers so far away from my address. I deleted my account and wi
  17. [R11] 1/5 · US No support. Steal money: I spent $250 on groceries. Driver delivered only 1 bag marked bag 2 of 4. So i only received $14 worth of eggs. When i tried to get chat help. They said someone would email me in 2 days. That was on 6/30. Still no email or refund. Dont download. Use ubereats instead.
  18. [R42] 1/5 · US Wrong item: Complete wrong items
  19. [R74] 1/5 · US Terrible problem solving: They sent me broken eggs and my cigars got ruined because of it! Then Donna say they can’t honor a refund. I’m done with this app!
  20. [R6] 2/5 · US products are expired: Previously, everything was great, but lately, the fruits and vegetables have been arriving expired
  21. [R14] 1/5 · US Tart: They were bad made me sick
  22. [R90] 3/5 · US Warm beer: Great service! Quick delivery and reasonably priced compared to others! The beer hasn’t one time been anywhere near cold!
  23. [R115] 2/5 · US For the price of Gopuff: Nothing should ever be freezer burnt.
  24. [R8] 1/5 · US Deleting App Because of Yash: Deleting this app because they refused to refund the “faster” delivery fee I paid an upgrade for. Was quoted 10-20 minutes, order arrived nearly 30 minutes from order time. I didn’t want a refund on the order, just the expedited fee. Yash, customer service rep, said “because of system limitations” they couldn’t refund the faster fee. Oh well, deleted the app because o
  25. [R15] 1/5 · US Deals are Scams, Support Won’t Help: On multiple occasions I have had issues with Gopuff promoting certain deals, specifically a discount for checkout with a certain payment method & $10 off a first Starbucks order. Gopuff had miraculous “technical issues” on both of these occasion that support “couldn’t” help with. They claimed they had absolutely no path whatsoever to honor the deal, both times.
  26. [R99] 3/5 · US Worst delivery app ever: Nah just kidding. But in more rural areas where there’s less drivers I wish they would cancel the order within the expected delivery time range if no one could make it instead of waiting the whole time
  27. [R175] 3/5 · US Always running late: Late when I ordered my things and nobody came to bring me my things until an hour later and I have a gopuff fam account! Starting to become more of an issue for me and everything else! Why even have this Go Puff Fam account for what purpose then?
  28. [R198] 2/5 · US driver assignments: great app overall. however my last 3 orders i have had to cancel because no driver is assigned before the store closes. all ordered at least an hour (more for 2/3) prior to closing. the app (or customer support) has no system for notifying when a delivery is unable to be completed due hours of operation. it simply will show that you are waiting for a driver the entire time whic
  29. [R82] 1/5 · US New ai mode is HORRIBLE: I want to discover products in grouped menus as before … this is so much slower to scroll, prioritizing cute appearance over speed to shop The “deals” section is gone?? that’s 90% of why i use gopuff and 100% why i upgrade my subscription And search is unbearably slow and expensive now. Say i want to search for peanut butter… i have to ask an LLM rather than just searc
  30. [R140] 1/5 · US New interface is god awful: Go back to the old interface asap! Will not be ordering more until you do
  31. [R240] 1/5 · US Newest update.: If I could do no stars I absolutely would, adding AI too this app is insane and not needed, I’m no longer interested in this app and will be deleting my account.
  32. [R241] 1/5 · US Not A Fan Of AI: Do not appreciate the SpaceXAi bs ; the app was very efficient without it.
  33. [R46] 1/5 · US They charge fees that they don't tell you about.: Hidden charges that are not mentioned until after you contact Support to find out why you were overcharged. Then they tell you they are very sorry that you were not notified of the charge but they are going to charge you for it.
  34. [R57] 1/5 · US Overcharging: I was charged 77.27 for what idk
  35. [R110] 1/5 · US Disappointed: This app said no fees and then it said you had to get a membership to get no fees or else there will be a 200 dollar mark up for 3 items
  36. [R81] 1/5 · US No way to log in: They require a phone number and email to log in. When I went to create an account they said my email was taken but didn’t list an associated phone number and had no way to password reset. Support repeatedly told me to just use a different email address.
  37. [R142] 1/5 · US Won’t Work: Won’t even let me create an account, my sister sent me the referral link to download the app and it won’t even let me create an account.
  38. [R152] 2/5 · US Customer service issues: The customer service is a terrible ai chat bot that gives bad results and no matter how long you stay on chatting with them nothing changes. Good service with terrible customer service issues and high turnover is a poor service
  39. [R60] 5/5 · US Love this delivery service: I’ll be honest I’ve been using this app for about a year and a half very convenient very cheap for the membership and it pays for itself over enough usage is after enough time so if you’re ever considering it just get the annual
  40. [R287] 3/5 · GB Idk: So this is okay but like everything is like over priced so like I recommend it but also don’t

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store