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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Deliveroo vs noon Shopping

Deliveroo 4.6★ · Free to download 75
Winner Deliveroo
noon Shopping 4.5★ · Free to download 50

Deliveroo generally offers a more reliable food delivery experience with better communication, while noon Shopping struggles with fake products, hidden fees, and poor customer service despite its wider product selection.

Full reviews: Deliveroo · noon Shopping

Deliveroo excels in food delivery with user-friendly service and often quick, reliable deliveries, though it faces issues with customer service and occasional delivery delays. Noon Shopping, a broader e-commerce platform, offers a wide range of products but is plagued by complaints of fake items, hidden charges, and ineffective customer support.

Head to head

Features & Product Range edge: noon ShoppingR23R56R58R77
Deliveroo Deliveroo is praised for its good menu options and variety, making it a strong choice for food delivery R56R58. Users appreciate its focus on delivering food and snacks R23R58.
noon Shopping Noon Shopping offers a wide selection of items beyond just food, with users appreciating the variety available for their family needs R77. However, some users report difficulty with search optimization and finding specific products .
Ease of Use edge: DeliverooR12R17R20R36
Deliveroo Deliveroo is generally considered easy to use and navigate, with a good interface R12R17R20R36. However, some users report issues with the app needing updates repeatedly .
noon Shopping Noon Shopping is described as easy to use and navigate by some . Yet, others find it confusing, especially when trying to differentiate between services like 'Noon Minutes' and 'Noon Express' . There are also requests for features like dark mode and landscape support for iPads .
Delivery Speed & Reliability edge: DeliverooR15R16R20R24
Deliveroo Deliveroo is often described as reliable and fast, with food arriving hot and deliveries being quick R20. However, many users experience significant delays, with orders taking too long or being delivered much later than the initial estimated time R15R16R24.
noon Shopping Noon Shopping's delivery speed receives mixed reviews; some users praise it for being super fast and punctual , while others complain about late deliveries, missed deliveries, and drivers attempting delivery late at night .
Customer Service & Support tieR7R10R13R16
Deliveroo Deliveroo's customer service is a major point of contention, with numerous users calling it unhelpful, bad, and unresponsive R7R10R13R16. Issues include difficulties in amending orders, getting refunds for unavailable items, and resolving problems with spilled or missing orders R13R21.
noon Shopping Noon Shopping's customer service is widely criticized for being unhelpful, unresponsive, and failing to provide refunds for missing or damaged items R79. Some users report being told issues are 'not our mistake' or having refunds withheld .
Price & Value edge: DeliverooR9R12R18R21
Deliveroo Deliveroo users frequently complain about high prices, delivery charges, and a lack of promo codes R9R12R18R21. Some feel the service is overpriced despite being good R18.
noon Shopping Noon Shopping faces significant criticism for high prices, hidden fees, and delivery charges, even for multiple items from the same seller or for orders above a certain amount R66R67R81R90. Users also report issues with advertised discounts not applying at checkout .
Driver/Delivery Experience edge: DeliverooR1R3R6R13
Deliveroo Deliveroo drivers receive mixed feedback; some are praised for being friendly, efficient, professional, neat, kind, and respectful . However, others are criticized for being disrespectful, complaining, asking for location pins despite provided addresses, and causing non-communication issues R1R3R6R13.
noon Shopping Noon Shopping drivers are frequently described as unprofessional, lying about deliveries, and constantly calling/texting for information already provided . One severe complaint mentions a driver using a racist slur .
Product Quality & Accuracy edge: DeliverooR4R37R59R60
Deliveroo Deliveroo generally delivers fresh food R60. However, there are instances of incomplete orders, missing items, or wrong orders from restaurants R4R37. One user also reported a bad food experience from a restaurant selected via Deliveroo R59.
noon Shopping Noon Shopping has significant issues with product quality and accuracy. Many users report receiving fake, non-original, or damaged items R66R79R82. There are also complaints about orders being incomplete R79.
Pick Deliveroo if

You prioritize reliable food delivery, a user-friendly app interface, and generally better driver conduct R20. Deliveroo is a good choice if you're looking for a dedicated food delivery service and are willing to overlook occasional customer service issues R7R16.

Pick noon Shopping if

You need a broad e-commerce platform offering a wide variety of products beyond just food R77. Noon Shopping might be suitable if you find specific deals on products you trust and are prepared to navigate potential issues with product authenticity, hidden fees, and customer support R77.

Evidence note: Both apps have a significant number of negative reviews regarding customer service and delivery issues, which is common for free-to-download delivery and e-commerce platforms. Noon Shopping's reviews show a strong negative skew regarding product authenticity and hidden charges.

Frequently asked

Is Deliveroo's customer service reliable?
Deliveroo's customer service is frequently criticized by users for being unhelpful, unresponsive, and failing to resolve issues like order amendments, refunds for unavailable items, or problems with spilled orders R7R10R13R19.
Does Noon Shopping have issues with fake products?
Yes, many Noon Shopping users report significant issues with receiving fake, non-original, or counterfeit items, with some stating that a large percentage of products are not authentic R66R79R82R85.
Are there hidden fees with Noon Shopping?
Yes, Noon Shopping users frequently complain about hidden fees and additional delivery charges, even for orders above a certain amount or for multiple items from the same seller R67R81R90R110.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R23] Deliveroo 5/5 · US The best place: The best way to get da food when you’re hungry and in Britain. One day chips, another day something other than chips like wedges. This app is a miracle I cannot believe a man will bring me chips on a bike. Mental.
  2. [R56] Deliveroo 5/5 · US Great variety: I love ordering from Deliveroo. They have good menu options. I will keep ordering from them. :)
  3. [R58] Deliveroo 5/5 · US Italy: I went to Italy with my son and this place never failed to “deliver.” we got waters, cola, energy drinks, and snacks delivered to our hotel room. The app is a real winner.
  4. [R77] noon Shopping 4/5 · US The best online experience: I have tried so many online stores like Amazon.sa or Aliexpress and others and I can vouch for Noon to be the best in this area. They offer a wide selection of items in reasonable prices. They also offer convenient payment methods and they deliver the items on time and employ professional delivery couriers unlike the others! They are serious on what they do and they lis
  5. [R12] Deliveroo 3/5 · GB Deliveroo: This is a good app if you live in range of a town or somewhere where they deliver. It’s easy to use and things can be delivered quite quickly, however you do have to pay for delivery charges and can only order from certain places!
  6. [R17] Deliveroo 5/5 · US Great and easy to use: Loved using this app instead of Uber Eats while visiting Paris. I want to use what the locals use. Also noticed that the prices are not up charged. Very easy and convenient for us on our trip!
  7. [R20] Deliveroo 5/5 · US Reliable and fast!: Always a great experience. Food arrives hot, deliveries are quick, and the app is incredibly easy to navigate. Highly recommended!
  8. [R36] Deliveroo 5/5 · US Great service: Thank you for your user friendly service app! Very helpful. Mane good lagu
  9. [R15] Deliveroo 3/5 · GB My review: Taking a while to get here. Had exactly what I want to eat and very easy to use but the time kept getting longer and longer
  10. [R16] Deliveroo 1/5 · US Costumer service is bad: I ordered from starbucks and it was written 45 mins before that so i ordered after it passed that time i order to cancel it because it was late and the driver didnt arrived starbucks at that mean time they told me we cant cancel because the eta was 10:10 to 10:40 i think that what they said but when i ordered it was one eta 45 mins! It arrrived after one hour and they want
  11. [R24] Deliveroo 3/5 · GB Wait time: Orders take too long to arrive
  12. [R7] Deliveroo 1/5 · US Scam Likely: Customer service is really unhelpful when you contact them and relay that you don’t trust the order since it’s been way too long. They then tell you that you have to accept the order before they can do anything. At this point, I don’t know if the food has been tampered with or what? They then issue you a £1.11 credit to say, “We apologize for our error, here is a small credit to make
  13. [R10] Deliveroo 1/5 · US Bad and liars Customer service: Unexperienced and bad customer service, from that one liars and unprofessional nationality
  14. [R13] Deliveroo 1/5 · US Communication: One of the reasons we hate delivaro is the non- communication part. We cant amend anything related to our orders, nor can talk to the rider. Talabat is way much better than you guys
  15. [R9] Deliveroo 3/5 · US Bien: Plus de codes promo et toujours trop cher
  16. [R18] Deliveroo 3/5 · GB Title: Good service but overpriced. Chatting with the drivers they also have a rough time. Prefer to use other services when possible like Zoom
  17. [R21] Deliveroo 3/5 · GB Never got my refunds for unavailable items: I realised that you never refund the money charged for items which are not available. The service helps because of my poor mobility but the charges are a big issue
  18. [R1] Deliveroo 1/5 · US Stupid drivers: the drivers are disrespectful and the drivers say that I make mistakes and that my location is too far like they just complain to much find better drivers
  19. [R3] Deliveroo 3/5 · US No map, no idea: Im in a hotel. I have no idea where this person is or if I should got to reception.
  20. [R6] Deliveroo 3/5 · US Drivers need location training: Why do the drivers ask for location pins when the address has already been provided
  21. [R4] Deliveroo 1/5 · US Waitrose: For the second time in a week Waitrose can’t seem to pack a complete order. I don’t mean out of stock or substitutions. I mean completely missing half the order. Maybe time to try Sainsbury.
  22. [R37] Deliveroo 2/5 · US Not happy tonight: My dinner is an hour late and counting. I ordered from the bento box 2 weeks ago and got the wrong sushi. I’m 0 for 2 ordering with them.
  23. [R59] Deliveroo 1/5 · US So sad…: I selected the restaurant because it claimed to be the BEST! and we were looking forward to a treat! The Chicken tenders were over-done with too many spices in coating so flavors were indistinguishable, the milkshake was thin and watery. The fries were good though and Ketchup was terrific.
  24. [R60] Deliveroo 5/5 · US Food: Thank you undo much Deliveroo for always having good service and fresh food
  25. [R19] Deliveroo 1/5 · US Bad Customer Service: Very bad customer service they will eat your rights.
  26. [R66] noon Shopping 3/5 · US Prices are exorbitant and different from the market: Prices are exorbitant and different from the market, and sometimes the products are not original. · translated
  27. [R79] noon Shopping 1/5 · US Noon's dealings with you: Every time I order from them, the order arrives incomplete or damaged, and when I request a return, they say yes and then ignore you. I've been requesting a return for four months, and they haven't returned it. Customer service is bad. · translated
  28. [R82] noon Shopping 2/5 · US 🥀: Most items are not original. It used to be good, with good, original, and affordable prices and many items. Now it's like AliExpress; 80% of the items are not original and are fakes. · translated
  29. [R85] noon Shopping 1/5 · US Be aware of fake items: Be aware of item you purchase. This is the 3rd time I ordered from them and this time happened to be a fake item and the customer service did not refund or did anything! Unlike other competitors which they actually care!
  30. [R67] noon Shopping 1/5 · US .: Prices are astronomical, including the delivery fee. Their return policy is almost nonexistent. · translated
  31. [R81] noon Shopping 3/5 · GB Shipping fee: Above 100 AED also shipping fee is there that’s not cool
  32. [R90] noon Shopping 3/5 · GB Charger for delivery: I ordered tow items from same dealer. Noon charge me 10 AED for each and that not acceptable and logical
  33. [R110] noon Shopping 1/5 · US Hidden fees!!: If you order, they charge you an extra 6 riyals per order even if you are a subscriber!!! May God suffice me, and He is the best disposer of affairs. · translated

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store