Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

noon Shopping

55
User verdict / 100 High confidence Divided

Noon Shopping receives mixed recent reviews, with many users praising its wide selection and fast delivery, but a significant number reporting issues with fraudulent charges, fake products, poor customer service, and high or hidden fees.

4.5★ lifetime (326,360) Free to download since 2017 by Noon E Commerce Owned by Noon AD Holdings One Person Company LLC updated 0.1 mo ago recent negative 43% 120 reviews across 4 regions
Pricing & Fees Customer Service & Refunds Delivery Experience Product Quality & Authenticity App Functionality & UI Security & Trust
5★252
4★33
3★22
2★17
1★217
recent reviews across 4 regions, vs the 4.5★ lifetime average

Noon Shopping is an e-commerce app offering a wide range of products with generally fast delivery. However, recent user feedback highlights serious concerns regarding unauthorized deductions, receipt of non-original or damaged items, and unhelpful customer support, despite some positive experiences with pricing and convenience.

What users like

What users complain about

  • Unauthorized deductions and fraudulent chargesR1
  • Issues with refunds for canceled orders or undelivered itemsR4R7R51R55
  • High, hidden, or confusing delivery and shipping feesR6R40R48R80
  • Products are often not original, damaged, or of poor qualityR18R19R20R81
  • Poor and unhelpful customer serviceR18R20R29R32
  • Delivery delays and missed deliveries, sometimes at inconvenient timesR21R25R29R68
  • App bugs, performance issues, and frequent updatesR107R149R178R183
  • Misleading discounts and coupon issuesR32R34R52R57
  • Lack of dark mode and other UI/UX improvementsR12R15R107R177
  • Forced credit card retention and security concernsR150R281
  • Advertises harmful products and perceived political biasR17R27R53
  • Unprofessional delivery drivers, including racist remarksR21R31R81

Latest update · v4.260706

What the developer says changed (the verdict above weighs this against what reviewers report):

Update to get enhanced performance and a more seamless experience while you shop at noon!

Recurring themes

Delivery Experience mixed
Many users praise fast delivery, but a significant number report delays, missed deliveries, and inconvenient delivery times. There are also complaints about unprofessional drivers.R10R13R16R21
Product Quality & Authenticity negative
A recurring concern is the receipt of fake, non-original, damaged, or poor-quality products. Users feel Noon is not responsible for product issues.R8R18R19R20
Pricing & Fees negative
Users frequently complain about high, hidden, or confusing delivery and shipping fees. There are also issues with advertised discounts not applying or being misleading.R6R32R34R40
Customer Service & Refunds negative
Many reviews highlight extremely poor and unhelpful customer service. Users struggle to get refunds for canceled, undelivered, or faulty items.R4R7R18R20
App Functionality & UI mixed
Some users report app bugs, errors, and performance issues. There are requests for features like dark mode, currency change, and improved search functionality. The developer's notes mention 'enhanced performance and a more seamless experience', but recent reviews still report issues like the app not working or pictures not loading.R12R15R22R24
Security & Trust negative
Serious concerns exist about unauthorized deductions from credit cards and forced retention of credit card details, leading to distrust in the app's security.R1R150R281

Who it's for

Noon Shopping is for users who prioritize a wide product selection and potentially fast delivery, and who are willing to navigate potential issues with product authenticity, customer service, and pricing R11. It may be less suitable for those who are highly sensitive to hidden fees, require robust customer support for returns and refunds, or are concerned about data security R1R4.

Evidence note: The recent reviews skew significantly negative (43.3% negative), which contrasts with the lifetime rating of 4.48. This suggests a recent decline in user satisfaction or an increase in critical issues. The positive points are primarily about selection and delivery speed, while the negative points cover a wider range of critical issues like fraud, product quality, and customer service. The developer's notes about 'enhanced performance' are contradicted by some recent reports of app errors R178R183.

Frequently asked

Does Noon Shopping have hidden fees?
Yes, many users report hidden or confusing fees, including additional charges for delivery and shipping that appear at checkout, even for subscribers R6R40R48R84.
Are products on Noon Shopping authentic?
Many recent reviews indicate that products purchased on Noon Shopping are often not original, fake, or of poor quality, with some users reporting receiving damaged items R19R20R89R135.
Is it easy to get a refund from Noon Shopping?
No, numerous users report significant difficulty in getting refunds for canceled orders, undelivered items, or faulty products, often citing unhelpful customer service R4R7R51R55.
Does Noon Shopping offer a dark mode?
No, several users have requested a dark mode feature, noting that the bright white screens cause eye strain, especially during night use R12.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R11] 4/5 · US The best online experience: I have tried so many online stores like Amazon.sa or Aliexpress and others and I can vouch for Noon to be the best in this area. They offer a wide selection of items in reasonable prices. They also offer convenient payment methods and they deliver the items on time and employ professional delivery couriers unlike the others! They are serious on what they do and they lis
  2. [R33] 5/5 · US Very good site: I liked the site very much, it's easy and has many products that make it easier for us to buy and choose. But I wish there were more discount codes so we could enjoy shopping more 😅 · translated
  3. [R49] 5/5 · US Suha JBR: Excellent site and competitive prices. · translated
  4. [R56] 5/5 · US Thank you: Thank you 🙏 Noon team, you serve us with the best prices 🌹 · translated
  5. [R10] 5/5 · US Please speed up delivery service: Please speed up delivery service. · translated
  6. [R13] 5/5 · US Simply reliable: Seriously impressed with the ease and reliability of the app let alone the punctuality of the delivery. Best price options so far in the market for some products .
  7. [R16] 5/5 · US How much I love noon: Noon is super fast and delivers my order very fast witch is why I love it
  8. [R23] 5/5 · US Fast delivery and product variety: Fast delivery. · translated
  9. [R75] 5/5 · US Best app for discounts: I love this app cause it has the best discounts ever thank you noon❤️
  10. [R540] 3/5 · AU .: It's very good, and the discounts are year-round, with a wide range from electronics to clothes. But the tracking system is very bad and almost useless, unfortunately. · translated
  11. [R1] 1/5 · US Bad application: Not secured application it doesn’t have my card saved yet It started deducting from me 4 dhs in the beginning then it started deducting 29.99 dhs twice a week and im not subscribed to anything and when i left a complain they simply answered Not our mistake!!! Once i deleted the app the deductions stoped. Once i downloaded the app again to search for something i got deduction direc
  12. [R4] 1/5 · US Don’t trust on noon: I order my food from noon app. They deduct my 44 Dhs. I cancle my order bcz I put wrong location so I cancel my order.they don’t refund me nd don’t deliver my food also on my new location. It’s totally fraud. So don’t order any food from noon.If you want order any food so you order directly from restaurants.
  13. [R7] 1/5 · US No refund item didn’t mention: So much scared this service
  14. [R51] 1/5 · US I gave one star because they didn't return my money: I have 100 riyals worth of items I didn't receive, and my money hasn't been returned yet. · translated
  15. [R55] 1/5 · US Scam app, terrible fraud: If you pay for something, don't dream of getting your money back. They put it in your account, and you have to buy from them. It's fraud and deception. · translated
  16. [R6] 1/5 · US .: Prices are astronomical, including delivery fees. And their return policy is almost non-existent. · translated
  17. [R40] 1/5 · US Hidden fees!!: If you order, they charge you an extra 6 riyals on every order, even if you are a subscriber!!! May God suffice me, and He is the best disposer of affairs. · translated
  18. [R48] 1/5 · US Delivery charges: Hello there, the items 83 dirham and the delivery service 11 and shipping service 8 dirham so what is the difference between shipping service and delivery delivery service?
  19. [R80] 5/5 · US Its problem is that it charges fees: Its problem is that it charges fees. · translated
  20. [R18] 1/5 · US Noon's dealings with you: Every time I order from them, the order arrives incomplete or damaged, and when I ask to return it, they say yes and then ignore you. I've been asking for a return for four months, and they haven't returned it, and customer service is bad. · translated
  21. [R19] 2/5 · US 🥀: Most things are not original. It used to be good, with good, original, and suitable prices and many items. Now it's like AliExpress, 80% of the items are not original and are imitations. · translated
  22. [R20] 1/5 · US Be aware of fake items: Be aware of item you purchase. This is the 3rd time I ordered from them and this time happened to be a fake item and the customer service did not refund or did anything! Unlike other competitors which they actually care!
  23. [R81] 1/5 · US The worst place you can buy anything from: Shipping representatives are extremely rude - damaged products - very slow return requests that are not easily processed, endless procrastination for returns. · translated
  24. [R29] 1/5 · US Scam market: I ordered food for It to be 3 hours late and I called customer SERVICE they said it’s on the way just for it to never come
  25. [R32] 1/5 · US Unfortunately, the service is tiring and unclear: Unfortunately, you are unclear in your offers. You say subscribe and get features and discounts, but in the end, it's the same price at checkout, with no additional discount or notable features, and not even customer service like other sites that care. It's all empty talk, unfortunately. We are permanently deleting your app, no turning back. · translated
  26. [R21] 1/5 · US Unprofessional: Unprofessional drivers and lie about delivering items! Drivers keep calling and texting for provided information! I do not you use this application at all.
  27. [R25] 1/5 · US Delivery at their whim! One of the worst apps and websites: Shipment tracking shows that delivery was not made due to their inability to make contact! The problem is that every time they attempt delivery after 11 PM! Are they fully conscious to deliver orders near midnight?!! Unfortunately, I expected a lot from Noon, but I believe the situation is getting worse. · translated
  28. [R68] 1/5 · US Horrible Service: I wouldn’t use this app if my life depended on it. Very bad customer service, very bad delivery times and absolutely horrible with food deliveries. They show a time, but you have to add 30-40 minutes to that time so you will always get your food late and cold.
  29. [R107] 1/5 · US iPad mini 5: Please re-engineer the app to be compatible with the iPad mini 5 screen. When entering (spin and win), the spin button does not appear, as if it's hidden below the screen due to incompatibility! The second and annoying problem is that when entering any category, such as 'selected for you' and others, entering a product and then exiting it takes me directly back to the top, as if I touched the top bar to go up! Thank you. · translated
  30. [R149] 3/5 · US Dr.Mahmoud: too much updates, why??
  31. [R178] 3/5 · US Noon: Please fix the app's malfunction. I can't browse or order; it says, 'We apologize, an error occurred.' It started with Noon Food and now affects the entire app. And before you tell me to update it, it is updated. If I choose a country other than Saudi Arabia, it works normally. · translated
  32. [R183] 3/5 · US N: The app is not working due to an error. · translated
  33. [R34] 2/5 · US Fake offers: They put coupons, and when I go to pay, it changes at the end and says to change the card. I tried two cards, and it was the same story, so I canceled my purchase because I didn't like the trick of misleading with discounts. · translated
  34. [R52] 4/5 · US A: Why isn't there a strong discount code? · translated
  35. [R57] 4/5 · US Price fraud: The final purchase total is greater than the listed item price. There is fraud. · translated
  36. [R12] 3/5 · US Please add dark mode: Please add a proper dark mode to the app. I use Noon a lot, especially at night, and the bright white screens are really hard for me because I have a medical condition that makes my eyes sensitive to light. After using the app for a while, I start getting eye strain and discomfort.
  37. [R15] 5/5 · US [Enhancement] Landscape support for iPads?: [Enhancement] Landscape support for iPads?
  38. [R177] 3/5 · US Currency change: I hope you add a currency change option in the app for ease of use. I want to change to USD but can't 🙂 · translated
  39. [R150] 3/5 · US Credit card details: I do not wish to retain in system. It is forcing retention of details
  40. [R281] 3/5 · GB Order with VPN: It is poor that I cannot use my VPN to protect my credit card when ordering while connected to an insecure network. This should be changed as my data and credit card security MUST be protected on an e-commerce site
  41. [R17] 1/5 · US Advertises vape and other harmful, degenerate products on the main page!!: Advertises vape and other harmful, degenerate products on the main page!!
  42. [R27] 1/5 · US It is bad to be Arabic and moslem and support Israel.: Muhammad Al-Abar's support for the Jews
  43. [R53] 1/5 · US Supporter of Zionists: Unfortunately, the Noon app supports the Zionist entity, and the company's owner, Omar, insulted the people of Gaza live on air. · translated
  44. [R31] 1/5 · US Racism: I was called a monkey by one of the delivery guys, He called me a monkey I’m black so I find that very disrespectful and rude I’m gonna be pasting his number here (‪+20 114 324 1784‬) And all of y’all delivery people Needs to do better. So ignorant and they got no patience
  45. [R8] 1/5 · US what does valid mean?: and you almost broke my glass
  46. [R22] 1/5 · US Worst app: Most confusing!! You want noon minutes they show you noon express or another service!!
  47. [R24] 5/5 · US Pictures not loading: pictures is not loading/showing on noon minutes and super noon idk why even on my other phone..
  48. [R84] 1/5 · US This is the worst delivery app ever: I’m just trying to buy some bread it said 5 dirham then I try to order it becomes 17 DIRHAMS LIKE I JUST WANT BREAD and all the fees they have fees for everything fees for delivery fee for popping last night fee for breathing like what? So it’s 1/5 stars
  49. [R89] 3/5 · US Prices are exorbitant and different from the market: Prices are exorbitant and different from the market, and sometimes the products are not original. · translated
  50. [R135] 1/5 · US I've been dealing with them since 2017, and this is my experience: Try not to buy anything unless you are sure it's original. Noon is not responsible for the product if it's broken, not working, or bad. Any prepaid order will make you suffer and humiliate yourself until it reaches you. The best way to have peace of mind is cash on delivery, but you pay extra fees, and on top of that, it might not arrive in good condition. The app is incredibly, incredibly bad, beyond human comprehension. Today, 04/14/2026, I was going to write a nice comment to complain about... · translated

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store