Head-to-head
Deliveroo vs Uber Eats
Deliveroo
60
Winner
Uber Eats
Uber Eats
65
Uber Eats generally has an edge due to its wider availability of deals and promotions, despite both apps facing similar criticisms regarding customer service and delivery issues.
Both Deliveroo and Uber Eats offer convenient food delivery, but users frequently report issues with customer service, delivery times, and order accuracy across both platforms. Uber Eats appears to have a slight advantage with more frequent deals and a larger user base, though its pricing and subscription practices draw criticism.
Head to head
Deliveroo Deliveroo is described as easy to navigate and use, with some users appreciating its interface and convenience, especially when traveling R17R20R36. However, some users report issues with the app needing constant updates or not allowing order modifications like adding notes for allergies or special requests . There are also complaints about a lack of a map to track drivers R3 and issues with address picking .
Uber Eats Uber Eats is also praised for being easy to navigate and order from, making it convenient for users . However, it faces criticism for a checkout glitch requiring multiple attempts to place an order and a lack of options for specifying allergies or modifying bundled deals . Some users also complain about predatory practices, such as being subtly signed up for premium memberships or having fees added at checkout .
Deliveroo Deliveroo users have mixed experiences, with some praising fast and reliable service, hot food, and early deliveries R20. Others frequently report significant delays, orders taking twice as long as quoted, and drivers not knowing locations R15R24R31R37. There are also instances of missing items from orders R4.
Uber Eats Uber Eats also has a mixed record. Some users report fast and accurate orders . However, many complaints highlight long waiting times, orders being delivered to the wrong address, or drivers not matching their app pictures . There are also serious concerns about orders not arriving at all, with drivers allegedly stealing food or delivering damaged items .
Deliveroo Deliveroo's customer service receives overwhelmingly negative feedback. Users describe it as unhelpful, unresponsive, and difficult to reach R7R10R13R16. Complaints include being told to accept orders before issues can be addressed, receiving minimal credits for significant problems, and not getting refunds for unavailable items R7.
Uber Eats Uber Eats' customer service is also a major pain point. Users report it as terrible, unhelpful, and virtually non-existent, often relying on AI or agents who provide copy-paste responses . Issues include difficulty getting refunds for canceled orders or missing items, and being run in circles without resolution .
Deliveroo Deliveroo is often criticized for being too expensive, with delivery charges and a lack of promo codes R9R12R18. Some users, however, note that prices are not up-charged compared to other services R17 and appreciate offers and discounts .
Uber Eats Uber Eats is frequently described as expensive, with high fees and delivery costs, even for Uber One members . Many users feel the cost is only justified with BOGO deals or promotions . However, some users appreciate the availability of deals and discounts . There are also complaints about predatory pricing practices and being tricked into subscriptions .
Pick Deliveroo if
You are in a region where Deliveroo is popular with locals, as some users find it to be a good alternative to Uber Eats with potentially less up-charging R17.
Pick Uber Eats if
You prioritize apps with frequent deals and promotions, as Uber Eats users often highlight its discounts as a key benefit .
Evidence note: Both apps have a significant number of negative reviews, particularly concerning customer service and delivery issues. Uber Eats has a much larger volume of reviews, which might amplify the perception of issues, but also indicates a wider user base and more frequent deal offerings.
Frequently asked
Which app has better customer service?
Is one app cheaper than the other?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R3] Deliveroo No map, no idea: Im in a hotel. I have no idea where this person is or if I should got to reception.
- [R17] Deliveroo Great and easy to use: Loved using this app instead of Uber Eats while visiting Paris. I want to use what the locals use. Also noticed that the prices are not up charged. Very easy and convenient for us on our trip!
- [R20] Deliveroo Reliable and fast!: Always a great experience. Food arrives hot, deliveries are quick, and the app is incredibly easy to navigate. Highly recommended!
- [R36] Deliveroo Great service: Thank you for your user friendly service app! Very helpful. Mane good lagu
- [R4] Deliveroo Waitrose: For the second time in a week Waitrose can’t seem to pack a complete order. I don’t mean out of stock or substitutions. I mean completely missing half the order. Maybe time to try Sainsbury.
- [R15] Deliveroo My review: Taking a while to get here. Had exactly what I want to eat and very easy to use but the time kept getting longer and longer
- [R24] Deliveroo Wait time: Orders take too long to arrive
- [R7] Deliveroo Scam Likely: Customer service is really unhelpful when you contact them and relay that you don’t trust the order since it’s been way too long. They then tell you that you have to accept the order before they can do anything. At this point, I don’t know if the food has been tampered with or what? They then issue you a £1.11 credit to say, “We apologize for our error, here is a small credit to make
- [R10] Deliveroo Bad and liars Customer service: Unexperienced and bad customer service, from that one liars and unprofessional nationality
- [R13] Deliveroo Communication: One of the reasons we hate delivaro is the non- communication part. We cant amend anything related to our orders, nor can talk to the rider. Talabat is way much better than you guys
- [R16] Deliveroo Costumer service is bad: I ordered from starbucks and it was written 45 mins before that so i ordered after it passed that time i order to cancel it because it was late and the driver didnt arrived starbucks at that mean time they told me we cant cancel because the eta was 10:10 to 10:40 i think that what they said but when i ordered it was one eta 45 mins! It arrrived after one hour and they want
- [R9] Deliveroo Bien: Plus de codes promo et toujours trop cher
- [R12] Deliveroo Deliveroo: This is a good app if you live in range of a town or somewhere where they deliver. It’s easy to use and things can be delivered quite quickly, however you do have to pay for delivery charges and can only order from certain places!
- [R18] Deliveroo Title: Good service but overpriced. Chatting with the drivers they also have a rough time. Prefer to use other services when possible like Zoom
- [R19] Deliveroo Bad Customer Service: Very bad customer service they will eat your rights.
- [R47] Deliveroo Customer service: The customer service in this app is horrible, they only have one answer for all problems, and each time the problem remains unresolved, they are never helpful
- [R31] Deliveroo Vendors do not keep their commitment to timely delivery: I have been in Dover for 48 hours and use the delivery service twice. Both times the delivery took twice as long as it was initially quoted. I filled out a questionnaire and I was just kicked down the road and told that I don’t need to send them any more information they they’ll take it from there. which means and they’re not doing anything
- [R37] Deliveroo Not happy tonight: My dinner is an hour late and counting. I ordered from the bento box 2 weeks ago and got the wrong sushi. I’m 0 for 2 ordering with them.
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store