Firehouse Subs alternatives
Firehouse Subs users often look for alternatives due to persistent app issues like payment failures, login problems, and difficulties redeeming rewards. Alternatives like Chick-fil-A and Jimmy John's offer more reliable ordering experiences, while Crumbl, SONIC Drive-In, and Chipotle cater to different food preferences.
Why users look for alternatives to Firehouse Subs
- The app frequently has payment processing issues, preventing users from completing orders with Apple Pay, credit cards, or gift cards, and sometimes results in double charges or cancelled orders.R1R3R11R13
- Users experience login problems, app freezes, and difficulties accessing their accounts or rewards balances.R7R9R15R21
- The app has glitches that cause orders to be reset if the location is changed, or forces users to wait 5 minutes before re-attempting an order that never went through.R4R6R25R43
- Rewards and deals often do not show up in the app or cannot be redeemed, even when users receive email notifications for offers.R23R27R31
- The app lacks certain in-store customization options and does not allow users to upload gift cards for advance payment.R14R38
The alternatives
Crumbl offers a convenient and easy-to-use app for ordering delicious cookies and cakes R52R59. Users consistently praise the taste and quality of the cookies, describing them as "phenomenal" and "the best" R55R57. The in-store experience is also highlighted for its high energy and outstanding customer service R57.
Better for: Crumbl is better for users looking for sweet treats and desserts, especially those who appreciate a wide variety of cookie flavors and a positive in-store experience R57.
Head-to-head: Firehouse Subs vs CrumblChick-fil-A is known for its outstanding service, kindness, and quick food delivery, even during busy times R69R71. The app is generally described as easy to order and use R73. Customers consistently praise the quality of the food, noting it is always hot and delicious R69R75.
Better for: Chick-fil-A is better for users who prioritize excellent customer service, fast order fulfillment, and consistently high-quality chicken-based meals R69R71R75.
Head-to-head: Firehouse Subs vs Chick-fil-ASONIC Drive-In's app makes ordering easy and smooth, and users appreciate the deals and rewards available R80R84. The drinks are a particular highlight, with many customization options, though some users wish for more sauce options and better organization of the drink selection menu R80R81R83R84.
Better for: SONIC Drive-In is better for users who enjoy a wide variety of customizable drinks and crave a classic drive-in experience with app-based ordering and rewards R80R81R83R84.
Head-to-head: Firehouse Subs vs SONIC Drive-InChipotle offers consistently good food and an app that is helpful for re-ordering past meals quickly R94R97R100. The re-order feature is particularly appreciated for its convenience and reliability R98R100.
Better for: Chipotle is better for users who frequently re-order their favorite meals and value consistent food quality R94R97R98R100.
Head-to-head: Firehouse Subs vs ChipotleJimmy John's is praised for its "freaky fast" service and consistently fresh sandwiches R108R114R117. The app is generally considered easy to use, and users appreciate deals like free sandwiches upon registration R114.
Better for: Jimmy John's is better for users who prioritize speed and freshness in their sandwich orders, and who appreciate a straightforward, fast app experience R108R114R117.
Head-to-head: Firehouse Subs vs Jimmy John’s SandwichesUsers should stick with Firehouse Subs if they consistently have positive experiences with the app, find the deals unbeatable, or particularly enjoy their specific menu items like the brisket cheddar .
Evidence note: Crumbl, Chick-fil-A, SONIC Drive-In, Chipotle, and Jimmy John's Sandwiches all have sufficient reviews to form a judgment.
Frequently asked
Why do Firehouse Subs app users have trouble with payments?
Can I redeem rewards easily on the Firehouse Subs app?
Is the Firehouse Subs app reliable for ordering?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R1] Firehouse Subs Won’t let me pay: Something’s wrong with your app. Won’t let me use Apple Pay or a credit card. Keeps coming up with an error message. I have to go into the store to place the order.
- [R3] Firehouse Subs Problems with Delivery Orders: Can’t place a delivery order because they try to charge your card the wrong amount and then the order gets automatically cancelled because of it and it’s the same on the website
- [R11] Firehouse Subs The app has problems: I recently made an order through the app, when I opened it back up to see if I was in the time frame to pick up my order, it said there was an error with my payment and asked me if I wanted to retry. I did… it charged me twice. Will only be going in store from now on because their app is trash. Love firehouse, but their app is a scam
- [R13] Firehouse Subs Terrible service: These idiots must have had their app designed by morons who were related to cavemen. They’ll charge you, refund you, then lock your account and make it impossible to order. Actual dog water service this company deserves nothing but horrible karma. They suck
- [R7] Firehouse Subs Technical issues: I love firehouse subs, however past month I’ve not been able to use the app which includes my rewards balance. They also won’t let you redeem earned points in the store which is crazy to me
- [R9] Firehouse Subs Not working: The app won’t allow me to log in.
- [R15] Firehouse Subs Sucks: I can’t login. I typed in my number and the screen freezes. I’m just deleting the app.
- [R21] Firehouse Subs No birthday sub for me!: This app sucks! I tried to use it to get my free birthday sub, but it won’t allow me to enter my birthday. It says that my birthday is 11/30/1900!
- [R4] Firehouse Subs 5 minutes?: Why the hell do I have to wait 5 min to place my order if I update my card. In 5 minutes I’ll be dead from starvation and subway is only 3 minutes away. Stupid app.
- [R6] Firehouse Subs Review: I almost always have an issue when first trying to submit my order and then it won’t allow for a duplicate order even though it isn’t a duplicate. It always sets me back at least 5 minutes sometimes longer.
- [R25] Firehouse Subs Fix this…: 1 star because you should ASK the location before we start our order because if you forget to change it and put in your order and go to change the location it resets your entire order and you have to start over. NO Other apps do this but Firehouse! Stupid! Thumbs down. Also it wouldn’t take my husband’s CC in applepay same card as mine on my phone in my app which worked. Annoying!
- [R43] Firehouse Subs The App won’t let me place an order: When I check out the app constantly (last 8 months) won’t let me place an order, it says that I’ve already placed one and I have to wait 5 min, but the order is never placed and the store never receives it. And the glitch has been happening for the 8 months. The app is absolutely junk!
- [R23] Firehouse Subs Rewards: I tried redeeming my rewards and it would not work and took my reward. I contacted firehouse sub and they would not help me in any way. I would have given them no stars if I could have.
- [R27] Firehouse Subs Why no 50%???discount: I opened the app, ordered online and did not get the offered discount.!!!!!! The store people were not aware of this offer.
- [R31] Firehouse Subs Offers and Deals no longer available on app.: Something has happened to the app where offers and deals never show up. I’ll get an email that I have an offer for 50% off and I click the deal in the email link and brings up the app, only that the app never shows the deals.
- [R14] Firehouse Subs Almost there: The app is great but it doesn’t offer all the additional ingredients on the app that they offer in the store
- [R38] Firehouse Subs Feedback: I love Firehouse Subs! It is one of my go to spots. Using the app has been great and I like that I can accumulate points. I would love to be able to upload gift cards into the app. That way I can do a pick up order and pay in advance when I have a gift card.
- [R52] Crumbl Bestest sweet treats💗: 10/10! Easy, convenient, delicious
- [R55] Crumbl Delicious: Crumble never disappoints! So delicious with every bite!
- [R57] Crumbl What An Experience: What an amazing experience at Crumbl! From the moment we walked in, we were greeted with high energy, enthusiasm, and outstanding customer service. And the cookies? Absolutely phenomenal! 🍪 I’ve been looking forward to Crumbl coming to Corpus Christi for quite some time, and it definitely did not disappoint. Highly recommend stopping by, you won’t regret it!
- [R59] Crumbl Convenient: Easy and convenient
- [R69] Chick-fil-A Outstanding service and kindness: Even though this place was extremely busy , our food was served within minutes. The servers kept coming around asking customers if they wanted refills on drinks. Plus, the food was outstanding. Great experience…. I wish I didn’t live four hours away.
- [R71] Chick-fil-A Smiles: Matthew was an amazing greeter at the window. He had a nice smile and called me by my name. It is not taken for granted. The lady that took my order was so kind.
- [R73] Chick-fil-A 5 ⭐️: So easy to order and use.
- [R75] Chick-fil-A Great food!: Thank you for all of the quality food at this chic fil a! Everything is always hot and delicious! We love it!
- [R80] SONIC Drive-In Easy, smooth app: Love eating at Sonic, and the app makes it easy. Just wish there was a section to add more sauces. EX: marinara, bbq, ranch
- [R81] SONIC Drive-In Drink selection issue: When using the reward for half price drink, the selection menu not in order by drink size or by drink name. So you have to scroll through a random list of drink select to try to find what you’re looking for. There’s no rhyme or reason to the order.
- [R83] SONIC Drive-In Drinks: I ordered 2 drinks using the app. Lemonade Cream Slush and a diet Strawberry Limeaid with extra strawberries. Service was good. I couldn’t give them 5 stars because they didn’t put in the extra strawberries. Since they charge extra for them, it’s a big deal.
- [R84] SONIC Drive-In Customizations: I like the deals and that they’ve added rewards. The only downside is that I always have to order in person since there isn’t an option to add sweet tea to slushes and that’s my go-to order (Peach slushy w/ sweet tea & lemon wedge). And even when I order in person, they’ll enter it in wrong and I still can’t get the drink I want (which is why I prefer ordering through the app).
- [R94] Chipotle My rate: Top #3 food places of all no doubt.
- [R97] Chipotle Supa good: Gas bruh
- [R98] Chipotle Mostly good and appreciate re-order option: Like several things about app and the re-order feature is most helpful. It can be hard to make things GF and request corn tortillas on app and no matter if I spend $15 or $49 it never applies the free quest or “promotion” offers. That part is a scam
- [R100] Chipotle Consistency: I was originally going to order on Panda Express app, but it was glitchy and I didn’t have time to order inside the restaurant. I opened up the Chipotle app and hit the re-order button and was able to get my order ready on time.
- [R108] Jimmy John’s Sandwiches Loves it: Always fresh and fast!
- [R114] Jimmy John’s Sandwiches Love me some Jimmy John’s!: I love the registration deal (getting a free sandwich) and the Pepe is my all time favorite! Super easy app to use and “freaky fast”!!
- [R117] Jimmy John’s Sandwiches Great app and fast: Freaky fast
- [R8] Firehouse Subs Good Enough But…: The app is fine, but it is frustrating that the cart is emptied if you need to change location. Also, the ingredients are difficult to read on mobile because of the size and style of the font. But the sandwiches are great so I’ll continue to use the app!!
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store