Firehouse Subs

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] 5/5 · US Good Food and Great Employees: Everyone is so nice and the store is always clean! You are greeted with a smile and although the line may be a little long, it is to be expected because the food and service is amazing!!!
2. [R3] 5/5 · US Food: Amazing sandwiches and drinks.
3. [R7] 5/5 · US Firehouse: Love the brisket cheddar!
4. [R9] 5/5 · US Love it!: Foods Always Great.
5. [R17] 5/5 · US Decent app: A little confusing at first, but once you get used to it, it’s fast and easy
6. [R28] 5/5 · US Firehouse putting out🔥: I don’t really rate apps however this one deserves its flowers. Simple, easy to use with unbeatable deals.
7. [R31] 5/5 · US Quick and Easy order: I love using my firehouse app. I can always order fast quick and easy.
8. [R33] 5/5 · US Easy to use!: Everything organized in one place. You can see your points, you can re order them easily! Love it
9. [R19] 5/5 · US Ms. Thaga: This place is very clean and the sandwich artists are very professional. I particularly want to highlight Karissa and Kameron these ladies were phenomenal!!! I will continue to support this location.
10. [R20] 5/5 · US Happy Customers: Love Firehouse! Love the Marietta West Cobb Store!! Safari and crew are awesome!!!
11. [R38] 5/5 · US Enjoy: Everybody is wonderful very nice polite. The food is delicious.
12. [R5] 1/5 · US Won’t let me pay: Something’s wrong with your app. Won’t let me use Apple Pay or a credit card. Keeps coming up with an error message. I have to go into the store to place the order.
13. [R27] 1/5 · US The app has problems: I recently made an order through the app, when I opened it back up to see if I was in the time frame to pick up my order, it said there was an error with my payment and asked me if I wanted to retry. I did… it charged me twice. Will only be going in store from now on because their app is trash. Love firehouse, but their app is a scam
14. [R29] 1/5 · US Terrible service: These idiots must have had their app designed by morons who were related to cavemen. They’ll charge you, refund you, then lock your account and make it impossible to order. Actual dog water service this company deserves nothing but horrible karma. They suck
15. [R71] 1/5 · US This app never works for me: I tried paying with a gift card, Apple Pay and a credit card and it would not work on any of them. I haven’t ordered for so long because the last time I tried to place an order, it didn’t work.
16. [R16] 1/5 · US 5 minutes?: Why the hell do I have to wait 5 min to place my order if I update my card. In 5 minutes I’ll be dead from starvation and subway is only 3 minutes away. Stupid app.
17. [R58] 3/5 · US Review: I almost always have an issue when first trying to submit my order and then it won’t allow for a duplicate order even though it isn’t a duplicate. It always sets me back at least 5 minutes sometimes longer.
18. [R93] 1/5 · US The App won’t let me place an order: When I check out the app constantly (last 8 months) won’t let me place an order, it says that I’ve already placed one and I have to wait 5 min, but the order is never placed and the store never receives it. And the glitch has been happening for the 8 months. The app is absolutely junk!
19. [R138] 3/5 · US Please make this minor improvement.: When ordering on the app. When placing an order, sometimes I select the wrong card on checkout. Even though nothing happened, the 5 minute lag, need to wait cause the system believes it’s a dup order! How? It wasn’t submitted. I’m hungry and don’t want to wait 5 minutes. 5 minutes feels like an eternity when you’re hungry. 5 more minutes for be me to overly dr
20. [R21] 4/5 · US Feedback: I love Firehouse Subs! It is one of my go to spots. Using the app has been great and I like that I can accumulate points. I would love to be able to upload gift cards into the app. That way I can do a pick up order and pay in advance when I have a gift card.
21. [R154] 3/5 · US Not allow to upload gift cards as payment: I was excited to get a deal for 2 sandwiches, drinks, and chips and was going to split it with a coworker and when we went to order on the app it did not allow a gift card to be used as the payment method. When we went in store they would not honor the deal. I want to be able to use gift cards if I have them especially in this economy.
22. [R160] 1/5 · US Horrible app: I dunno if its just me but the app is terrible, can’t create an account, can’t verify my email in the app, can’t add a gift card. I would prefer to make myself a sandwich which is sad because I have no arms.
23. [R164] 1/5 · US Not for me: Downloaded app. Asked me to verify email. Kept getting bummer message saying it did not work. Eventually app crashed. Can only use offers on app, but can’t use gift cards on app.
24. [R22] 2/5 · US Technical issues: I love firehouse subs, however past month I’ve not been able to use the app which includes my rewards balance. They also won’t let you redeem earned points in the store which is crazy to me
25. [R60] 1/5 · US Rewards: I tried redeeming my rewards and it would not work and took my reward. I contacted firehouse sub and they would not help me in any way. I would have given them no stars if I could have.
26. [R144] 1/5 · US Rewards aren’t accepted and can only talk to AI: I’ve tried to redeem a reward 4 times at 2 different locations. At one location the person refused to do it when she couldn’t figure it out. Another location the manager finally gave up getting it to work and just credited me. Anytime I reach out for help I get an AI response that doesn’t always give a response related to the issue. There is no way
27. [R165] 1/5 · US Doesn’t work and can’t redeem in store: App freezes, doesn’t load payments and you can’t redeem points with your app in the store
28. [R25] 1/5 · US Not working: The app won’t allow me to log in.
29. [R32] 1/5 · US Sucks: I can’t login. I typed in my number and the screen freezes. I’m just deleting the app.
30. [R115] 1/5 · US Pathetic app, doesn’t work: Mobile app doesn’t work for me. Unable to verify email with my email address. It says “bummer, we hit a technical snag or something”. Pathetic app. Please fix the issue.
31. [R204] 1/5 · US App defaults to combo meals to pad your bill: Updated app now defaults to adding a combo meal with your sandwich so you have to proactively remove before finalizing your order. The AI customer service is garbage and does not address issues. The in-app offers and coupons do not match up with email offers and there is no way to resolve because the aforementioned AI bot will apologize but not offe
32. [R225] 1/5 · US Carefully read your order: The app sneaks on items you didn’t want. I had not idea I was getting chips and a drink until I was at the store. I ordered a sandwich and nothing else. After reviewing the order it turns out it added chips and a drink without me ever specially requesting that. Very scammy feeling after the fact.
33. [R4] 4/5 · US Good Enough But…: The app is fine, but it is frustrating that the cart is emptied if you need to change location. Also, the ingredients are difficult to read on mobile because of the size and style of the font. But the sandwiches are great so I’ll continue to use the app!!
34. [R62] 1/5 · US Fix this…: 1 star because you should ASK the location before we start our order because if you forget to change it and put in your order and go to change the location it resets your entire order and you have to start over. NO Other apps do this but Firehouse! Stupid! Thumbs down. Also it wouldn’t take my husband’s CC in applepay same card as mine on my phone in my app which worked. Annoying!
35. [R88] 2/5 · US Restaurant Great! App Terrible!: So this app. Something always seems to get lost somewhere along the way. Like when you login, start a group delivery order, it builds your cart, then when you go to check out, it tells you that the store you selected is unavailable and to please choose a different location. Trouble is, you didn’t pick a location because you had already set and used a default locati
36. [R140] 3/5 · US App is clunky, inconsistent geolocation: The back end is fine… my orders make it and it manages my points well enough. But some basic things are kind of frustrating. Logging in as an existing user is awkward and tries really hard to send you through the flow for a new user. The old interface was cleaner. I also see inconsistent results with store selection. Recently drove to the store 3 miles
37. [R94] 1/5 · US Double charges you: It charged me twice for the same order. There’s no way to cancel or get refund through the app. The store can’t cancel or do refunds either. So they basically will just take money from you and there’s nothing you can do about it.
38. [R172] 1/5 · US Horrible app support: Ordered food for delivery said the food was preparing for multiple hours tried to get ahold of support to get a refund over 24 hours later still haven’t heard anything and apparently food is still being prepared.
39. [R183] 1/5 · US Missing food deliver: I ordered a food to be delivered through the app. It was not there when I checked. I looked at the neighbors house and it was not there. I attempted to contact firehouse subs via the app, their phone number, and their website, and every one said there was an error. I love their food but it is ridiculous you cannot get ahold of customer service.
40. [R8] 4/5 · US Almost there: The app is great but it doesn’t offer all the additional ingredients on the app that they offer in the store
41. [R135] 3/5 · US Seasoning: Need to be able to add jerk seasoning to build you own subs
42. [R168] 1/5 · US 4 options max? This is new, and unnecessary: The app now restricts you to 4 customizations. Why? It’s basically useless now if I have to go in to order everything I want. Guess I’m getting Jersey Mike’s today.
43. [R196] 1/5 · US 4 veggies serious ???: The app only allows 4 veggies to be added on a 16 dollar sub? Are you serious? You firemen must think this is a joke. I am not paying full price for a sub ( that is good ) but only get 4 veggies are you folks that cheap? I’m paying you for a sub and you only give 4 veggies? That’s like ordering a pizza and being told on the app “only four toppings”. Sir, I’m paying for the f
44. [R70] 1/5 · US Why no 50%???discount: I opened the app, ordered online and did not get the offered discount.!!!!!! The store people were not aware of this offer.
45. [R73] 1/5 · US Offers and Deals no longer available on app.: Something has happened to the app where offers and deals never show up. I’ll get an email that I have an offer for 50% off and I click the deal in the email link and brings up the app, only that the app never shows the deals.
46. [R85] 1/5 · US Horrible app: Company hates customers that walk in to their stores. Specials are online only.
47. [R182] 2/5 · US Food is great, not a fan of the app: Never got my 50% off for signing up. Tried going through Support. After wasting 30 minutes sending a message to Support, I never got a response. Very frustrating.
48. [R120] 1/5 · US Awful: Words can’t describe how much I loathe this app. It NEVER works. Awful.
49. [R122] 1/5 · US We are sorry something went wrong: The app won’t work kept getting the message or something went wrong
50. [R136] 1/5 · US Bad update: You recently updated the app which is great but now you can’t even check out. It keeps loading the price and you never get to order. Such a trash update please fix it
51. [R13] 4/5 · US Reordering: It seems like I can only sometimes choose to re-order a past order on the app. I wish this was easier.
52. [R61] 4/5 · US Great for getting food faster: Hate that I cannot upsize my combo drink on the app!