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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Firehouse Subs vs Jimmy John’s Sandwiches

Firehouse Subs 4.9★ · Free to download 40
Winner Jimmy John’s Sandwiches
Jimmy John’s Sandwiches 4.9★ · Free to download 65

While both apps have issues, Firehouse Subs' app is plagued by more severe and frequent payment and ordering glitches, making Jimmy John's Sandwiches the more reliable choice for placing orders.

Full reviews: Firehouse Subs · Jimmy John’s Sandwiches

Firehouse Subs and Jimmy John's Sandwiches both offer apps for ordering food, but Firehouse Subs struggles significantly with payment processing and order submission errors. Jimmy John's app, while not perfect, generally provides a smoother ordering experience despite some complaints about rewards and tracking.

Head to head

Features tieR17R31R35R36
Firehouse Subs Firehouse Subs users appreciate the ability to accumulate points and find deals, but some are frustrated by missing in-store ingredients on the app, the inability to add gift cards, and the lack of a tipping option R42R17R36. The app also has issues with displaying offers correctly R35R31.
Jimmy John’s Sandwiches Jimmy John's users like the rewards program for free sandwiches and the ease of customizing orders . However, there are significant complaints about the rewards system not working as expected, not applying to seasonal items, or being difficult to redeem . Users also dislike ads appearing after ordering .
Ease of Use edge: Jimmy John’s SandwichesR4R6R8R10
Firehouse Subs Many Firehouse Subs users find the app difficult to use, citing issues with login, a clunky interface, and confusing store selection R10. A major frustration is the cart emptying if the location is changed, or the app forcing a 5-minute wait for 'duplicate' orders even when the initial attempt failed R4R6R8. Some also find the font for ingredients hard to read R8.
Jimmy John’s Sandwiches Jimmy John's users generally find the app easy to use and fast for ordering . However, some report an unintuitive design, difficulty adding side items or payment, and frustration with having to restart an order if the location is changed .
Reliability edge: Jimmy John’s SandwichesR1R3R7R10
Firehouse Subs The Firehouse Subs app has severe reliability issues, particularly with payment processing, leading to error messages, failed transactions, double charges, and inability to use Apple Pay or credit cards R1R3R13. Users frequently report the app not placing orders, claiming a 'duplicate' order, or not allowing login R7R10. There are also instances of incorrect order delivery locations .
Jimmy John’s Sandwiches Jimmy John's app users experience payment issues, with Apple Pay and credit cards sometimes failing . Order tracking is frequently reported as inaccurate or non-functional R63R69R72R86. Some users also complain about orders being sent to the wrong location or not being ready on time .
Price/Value tieR24R31R35R61
Firehouse Subs Firehouse Subs users appreciate finding inexpensive sandwiches through coupons and deals R24. However, some report issues with deals not showing up in the app or not being honored by the store R31R35.
Jimmy John’s Sandwiches Jimmy John's users enjoy the value of free sandwiches through rewards and find the overall prices reasonable . Conversely, some feel the deals are 'mid' and delivery fees can become excessive, especially for small orders . There are also complaints about advertised meal deals having different prices at checkout R61.
Support tieR7R27R49R88
Firehouse Subs Firehouse Subs users report poor support when encountering app issues, with staff sometimes unable to help with rewards redemption or payment problems R7R27. One user was double-charged and found no way to cancel or get a refund through the app or store R49.
Jimmy John’s Sandwiches Jimmy John's users mention a lack of contact for support regarding reward issues . There's also a complaint about a store not honoring rewards for in-store orders, stating they are for online orders only R88.
Pick Firehouse Subs if

You prioritize the food quality and in-store experience, and are willing to tolerate significant app glitches or order in person .

Pick Jimmy John’s Sandwiches if

You value a generally faster and more reliable app experience for placing orders, even with some issues around rewards and tracking .

Evidence note: Firehouse Subs has a significantly smaller number of reviews compared to Jimmy John's, which could skew the perception of problem frequency. However, the nature of the negative reviews for Firehouse Subs points to critical app functionality issues.

Frequently asked

Do these apps have rewards programs?
Yes, both Firehouse Subs and Jimmy John's Sandwiches offer rewards programs through their apps, allowing users to earn and redeem points for items like free sandwiches R42. However, users of both apps report issues with redeeming rewards or offers not appearing correctly R7R27R35.
Can I pay with Apple Pay or gift cards?
Firehouse Subs users report significant problems paying with Apple Pay and credit cards, often encountering error messages or double charges R1R13R29R33. Jimmy John's users also report issues with Apple Pay and credit cards, and difficulty redeeming multiple gift cards .
Do the apps allow order tracking?
Jimmy John's Sandwiches offers an order tracking feature, but users frequently report that it is inaccurate, disappears, or doesn't work R63R69R72R86. Firehouse Subs reviews do not mention an order tracking feature.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R17] Firehouse Subs 4/5 · US Almost there: The app is great but it doesn’t offer all the additional ingredients on the app that they offer in the store
  2. [R31] Firehouse Subs 1/5 · US Why no 50%???discount: I opened the app, ordered online and did not get the offered discount.!!!!!! The store people were not aware of this offer.
  3. [R35] Firehouse Subs 1/5 · US Offers and Deals no longer available on app.: Something has happened to the app where offers and deals never show up. I’ll get an email that I have an offer for 50% off and I click the deal in the email link and brings up the app, only that the app never shows the deals.
  4. [R36] Firehouse Subs 4/5 · US Tipping: I wish I could add a tip on the app
  5. [R4] Firehouse Subs 1/5 · US 5 minutes?: Why the hell do I have to wait 5 min to place my order if I update my card. In 5 minutes I’ll be dead from starvation and subway is only 3 minutes away. Stupid app.
  6. [R6] Firehouse Subs 3/5 · US Review: I almost always have an issue when first trying to submit my order and then it won’t allow for a duplicate order even though it isn’t a duplicate. It always sets me back at least 5 minutes sometimes longer.
  7. [R8] Firehouse Subs 4/5 · US Good Enough But…: The app is fine, but it is frustrating that the cart is emptied if you need to change location. Also, the ingredients are difficult to read on mobile because of the size and style of the font. But the sandwiches are great so I’ll continue to use the app!!
  8. [R10] Firehouse Subs 1/5 · US Not working: The app won’t allow me to log in.
  9. [R1] Firehouse Subs 1/5 · US Won’t let me pay: Something’s wrong with your app. Won’t let me use Apple Pay or a credit card. Keeps coming up with an error message. I have to go into the store to place the order.
  10. [R3] Firehouse Subs 3/5 · US Problems with Delivery Orders: Can’t place a delivery order because they try to charge your card the wrong amount and then the order gets automatically cancelled because of it and it’s the same on the website
  11. [R7] Firehouse Subs 2/5 · US Technical issues: I love firehouse subs, however past month I’ve not been able to use the app which includes my rewards balance. They also won’t let you redeem earned points in the store which is crazy to me
  12. [R24] Firehouse Subs 5/5 · US Inexpensive Sandwich’s: Inexpensive sandwich when you use the coupon or their deals save a lot of money! And they taste great!!
  13. [R61] Jimmy John’s Sandwiches 1/5 · US App does not work: And advertises an $8.99 meal deal but then when I click it, it tries to charge me $14.87
  14. [R27] Firehouse Subs 1/5 · US Rewards: I tried redeeming my rewards and it would not work and took my reward. I contacted firehouse sub and they would not help me in any way. I would have given them no stars if I could have.
  15. [R49] Firehouse Subs 1/5 · US Double charges you: It charged me twice for the same order. There’s no way to cancel or get refund through the app. The store can’t cancel or do refunds either. So they basically will just take money from you and there’s nothing you can do about it.
  16. [R88] Jimmy John’s Sandwiches 1/5 · US Just a Marketing Scheme: This is a well contrived app on the part of Jimmy John’s. The problem is it’s just to market to you. They have all the technology down. But what they don’t have down is what the consumer wants. I enrolled in the rewards program and started accumulating points. I went to my local store and they did not honor my rewards!? What kind of system is that? They said it was for
  17. [R42] Firehouse Subs 4/5 · US Feedback: I love Firehouse Subs! It is one of my go to spots. Using the app has been great and I like that I can accumulate points. I would love to be able to upload gift cards into the app. That way I can do a pick up order and pay in advance when I have a gift card.
  18. [R13] Firehouse Subs 1/5 · US The app has problems: I recently made an order through the app, when I opened it back up to see if I was in the time frame to pick up my order, it said there was an error with my payment and asked me if I wanted to retry. I did… it charged me twice. Will only be going in store from now on because their app is trash. Love firehouse, but their app is a scam
  19. [R29] Firehouse Subs 1/5 · US Fix this…: 1 star because you should ASK the location before we start our order because if you forget to change it and put in your order and go to change the location it resets your entire order and you have to start over. NO Other apps do this but Firehouse! Stupid! Thumbs down. Also it wouldn’t take my husband’s CC in applepay same card as mine on my phone in my app which worked. Annoying!
  20. [R33] Firehouse Subs 1/5 · US This app never works for me: I tried paying with a gift card, Apple Pay and a credit card and it would not work on any of them. I haven’t ordered for so long because the last time I tried to place an order, it didn’t work.
  21. [R63] Jimmy John’s Sandwiches 3/5 · US No update: I was waiting in the car for 15 min outside in the car for update of my pickup ready! No notification! When I go into the store, my pickup was already there!!
  22. [R69] Jimmy John’s Sandwiches 3/5 · US Tracking Broke: Good app but recently the tracking just disappears after about 10-20 min even if the order hasn’t been delivered yet!
  23. [R72] Jimmy John’s Sandwiches 3/5 · US Tracking order: My order updates are never accurate and I can never track it... only main issue with app.
  24. [R86] Jimmy John’s Sandwiches 4/5 · US Track Order doesn’t work: The Track Order button in the confirmation email opens the App, but doesn’t track the status of the current order. It only had past order history.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store