Jimmy John’s Sandwiches

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US Loves it: Always fresh and fast!
2. [R6] 5/5 · US Love me some Jimmy John’s!: I love the registration deal (getting a free sandwich) and the Pepe is my all time favorite! Super easy app to use and “freaky fast”!!
3. [R9] 5/5 · US Great app and fast: Freaky fast
4. [R40] 5/5 · US FAST, FAST,FAST!: Ordered on the app & few minutes later order was sitting on the to go rack.
5. [R48] 5/5 · US Great Sandwich AND a Great App!: I shouldn’t have to elaborate on the quality of Jimmy John’s food, so let me jump to the app. I LOVE using the app! It is stupidly easy to customize your sandwich just the way you like it PLUS it automatically collects points for you and makes it painless to use them. For instance, I just got my favorite sandwich absolutely free!
6. [R52] 5/5 · US Love the rewards quickly food made right in on time ❤️❤️❤️🌍🌍: Love the rewards quickly food made right in on time ❤️❤️❤️🌍🌍
7. [R59] 5/5 · US Use the app: I love Jimmy John’s sandwiches and using their app to get you access to some really good deals to help. Save a few bucks and get another good meal out of the way. Some of their sandwiches are big enough to share with my daughter or my mom. Good stuff
8. [R7] 1/5 · US Redeem points: Seems like every time I try to redeem points I then get a notification that I don’t have qualified item for instance this order I have 2 kickin ranch wraps in cart redeemed 1600 points for a free wrap Cesar or kickin ranch wraps but then go to check out and says I don’t have items in cart 🙄 lucky that’s the only thing worth eating in my small town so 1 star for the app 5 star for ou
9. [R25] 2/5 · US Bad Rewards: Redeeming a reward removes the points and there's no changing your mind. The rewards also, of course, don't apply to any "seasonal" items. One of the least customer focused rewards systems I've encountered. Terrible idea, feels like a scam. Really killed my opinion of JJ.
10. [R31] 1/5 · US Payment is unsuccessful when trying to redeem free sandwich: The app conveniently cannot process a rewarded free sandwich transaction but works for all other orders. What a scam
11. [R43] 1/5 · US App is annoying: 1. App said I had 1250 points. I “converted” 1100 or 1200 (can’t recall) for a free side abd free dessert. It then told me to go “claim” them. I added them to my cart at full charge. Couldn’t see how to apply any reward points. Annoying. Was in a hurry so just let it go. Now I’m out of reward points and paying for two items I wouldn’t have otherwise gotten. 2. I had a cc saved
12. [R10] 1/5 · US Payment issues: I’ve been having issues placing an online order or through the app. When I go to pay I have tried Apple Pay, multiple credit cards, and even cash. My transaction doesn’t go through seeming there’s something wrong on my end but I assure you I have funds lol terrible app and terrible website payment configuration. Can’t even place an order. Oh well they must not want my money🤷‍♀️
13. [R41] 1/5 · US Apple Pay: Apple Pay still not working! Declines on app but not in store.
14. [R69] 1/5 · US Took away cash option: With the latest update, cash pay is not an option anymore which is really unfortunate because when I don’t have money on my card, I liked using cash. I’m sure the frequency I order now will decrease.
15. [R87] 1/5 · US Payment System Broken: Payment system broken
16. [R8] 1/5 · US Terrible app: Tried to order today at checkout at wanted to know what kind of car I have I’ve never done the thing where they bring the order out to you and never had a problem before, but there’s nowhere to put it in and it kept canceling my order and I get to the store and they don’t have anything ready so then I’m still in there and I can’t change it to regular pick up, honestly one of the wors
17. [R18] 1/5 · US Bad navigation: I hate that I have to restart my order, every time I want to change the location. I usually get the same thing every time, but if I click on reorder, I’m not able to change the location unless I start completely over. Very frustrating!
18. [R19] 1/5 · US Pickup location changed: Wasted money and reward points on an order that changed store locations after I selected the location next to my work. The order was placed at the location by my house a half hour away… POS app…
19. [R71] 1/5 · US Default location bad: It always defaults to a location not closest to me. I have accidentally selected the wrong location multiple Times because of this. The stores will not do anything to help and makes me pay for another order when this happens. Very frustrating. I wish I could set the default location.
20. [R5] 1/5 · US Adds?: Wtf, why am I getting other business adds on an order app? Delete!
21. [R38] 1/5 · US Ads After Ordering: I used to like the app, but I noticed today that they’re showing “special offers” after placing an order. Just another clickbait ad. Disappointed with JJ’s for implementing this, absolutely disgusting.
22. [R105] 1/5 · US Lose the Ads: Please remove the ads from checkout. They are an annoyance and don’t provide any incentive to click through. I am trying to buy lunch, not shop for a credit card.
23. [R110] 2/5 · US Ads: Stop with third party promotions after placing an order.
24. [R2] 3/5 · US No update: I was waiting in the car for 15 min outside in the car for update of my pickup ready! No notification! When I go into the store, my pickup was already there!!
25. [R20] 3/5 · US Tracking Broke: Good app but recently the tracking just disappears after about 10-20 min even if the order hasn’t been delivered yet!
26. [R22] 4/5 · US Track Order doesn’t work: The Track Order button in the confirmation email opens the App, but doesn’t track the status of the current order. It only had past order history.
27. [R50] 3/5 · US Tracking order: My order updates are never accurate and I can never track it... only main issue with app.
28. [R13] 2/5 · US Unintuitive design: Hard to order off mobile. Adding side items or trying to add payment is cumbersome and not intuitive. Spent 10 extra minutes fumbling the app just to order a simple meal. Should not be this hard to order a sandwich
29. [R56] 3/5 · US Good but not great: The score would be great if I could tell you the thing so want on the side from your list. It only allows you to say extras on the sandwich.
30. [R70] 1/5 · US Poor design: Jimmy John’s gives a lot of rewards points but good luck using them! They either disappear or don’t get applied when you’re at the register. You have to click through a whole lot to complete the same order you always use and customizing anything is difficult. For a restaurant that is fast and easy using the app and the rewards is the opposite
31. [R76] 1/5 · US Terrible navigation: Ordering is ok but when i tried to add a reward it added it. then it told me the reward isn’t valid. app doesn’t give you a way to remove the reward. You have to start all over again. Lame!! having to recustomize and entire order because your design is flawed is really bad
32. [R3] 1/5 · US App does not work: And advertises an $8.99 meal deal but then when I click it, it tries to charge me $14.87
33. [R14] 1/5 · US Promo Sizing: Ordered the Promo “Freedom” it did not specify the sizing for the Promo. Very bad marketing!
34. [R33] 2/5 · US Bad Code-not expired: Father’s Day Code is not working tried several different restaurants and capital and not for the code still doesn’t work
35. [R44] 1/5 · US Worst apps ever: You get emails throughout the week on all these different deals that you can use and then you go into the app and you’re not able to use the deal and then when you go to check out, it doesn’t give you the discount so ultimately everything that the app says it’s supposed to do it does not do and then if it’s a matter of, it’s not using the coupon the correct way it doesn’t explain
36. [R82] 1/5 · US Too fast: They forgot my Cookie, chips, and gave me a Dr. Pepper instead of Diet Coke.
37. [R138] 3/5 · US Love it when I get everything: Ordered 2 bags of chips and didn’t get them
38. [R175] 3/5 · US Last visit: They forgot my chips and napkins. Not happy
39. [R197] 3/5 · US Made wrong sandwich: I ordered tuna got a veggie instead on 4/15
40. [R93] 2/5 · US Payment Options Barely Functional: I have only recently tried to use the app (several times), but have only been able to place a successful order a few times. I’ll be deleting it from my phone after this review. For reference, this is on the iPhone 17 Pro with the latest iOS (26.5) and the fully updated Jimmy John’s app as of this moment. Apple Pay, for multiple/all credit cards, always gets d