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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Firehouse Subs vs Chipotle

Firehouse Subs 4.9★ · Free to download 45
Winner Chipotle
Chipotle 4.7★ · Free to download 60

Chipotle's app is generally more reliable for ordering and reordering, despite its issues with rewards, making it a better choice for frequent users.

Full reviews: Firehouse Subs · Chipotle

While both apps suffer from significant issues with their rewards systems and occasional payment glitches, Chipotle's app appears more stable for basic ordering and reordering, whereas Firehouse Subs' app frequently prevents users from completing orders or causes double charges.

Head to head

Ordering & Payment Reliability edge: ChipotleR1R3R4R6
Firehouse Subs Many Firehouse Subs users report severe issues with the app preventing them from placing orders, with payment errors, credit card declines, Apple Pay failures, and even double charges R1R3R13. The app also frequently forces users to wait 5 minutes due to perceived duplicate orders, even when no order was submitted R4R6. Some users also experience issues with changing locations, which resets their entire order R8.
Chipotle Chipotle users also face payment issues, particularly when trying to apply rewards, which often fail to process R61. However, the core ordering process, once rewards are set aside, seems more functional, with many appreciating the re-order option .
Rewards & Offers tieR7R10R19R25
Firehouse Subs Firehouse Subs users frequently report issues with redeeming rewards, with points not working in-store or disappearing after attempted redemption R7R27. Many also state that offers and deals advertised via email do not appear or cannot be applied in the app R35. The app also has issues with birthday rewards and logging in to access rewards R10R19R25.
Chipotle Chipotle's app is widely criticized for its problematic rewards system, with users consistently unable to redeem free items or promotions, even when meeting stated minimum purchase requirements R61. The AI chatbot is also reported as unhelpful for resolving these issues R73R76.
User Experience & Features edge: ChipotleR8R9R15R37
Firehouse Subs Firehouse Subs' app is described as clunky, with an awkward login process for existing users R15. Users find ingredients difficult to read due to font size R8 and wish for more customization options like adding specific seasonings R9 or gift card uploads . The app also has issues with cart visibility on iPads and forces account creation for pickup orders R37.
Chipotle Chipotle's app is generally seen as easy to use for basic ordering, with many praising the re-order feature . However, users desire more customization options, such as adding salad dressing to bowls or ordering sides of cheese or sour cream . There are also complaints about the gift card system, which only allows one card per order , and issues with location selection defaulting incorrectly .
Order Accuracy & Support tieR21R27R51R59
Firehouse Subs Firehouse Subs reviews occasionally mention minor mistakes in orders, such as incorrect additions R59. Some users report poor in-store service or rude staff R21R51. When issues arise, some users found customer service unhelpful, particularly regarding rewards R27.
Chipotle Chipotle users report frequent issues with missing items or incorrect orders, especially for delivery . The app's customer support, often through a chatbot, is criticized as unhelpful for resolving order errors or providing refunds, instead offering expiring coupons R73R76. Delivery delays are also a concern R73.
Pick Firehouse Subs if

You prioritize the food quality of Firehouse Subs and are willing to order in-store due to frequent app issues, or if you can reliably use their coupons and deals without app glitches .

Pick Chipotle if

You frequently order from Chipotle and value the convenience of reordering past meals, even if you have to contend with a frustrating rewards system and potential order inaccuracies .

Evidence note: Both apps have a high number of negative recent reviews, primarily centered around app functionality and rewards redemption, despite their high lifetime ratings. The free-to-download nature means users are often evaluating the app's utility for ordering and loyalty, rather than a paid service.

Frequently asked

Are the apps reliable for placing orders?
Chipotle's app is generally more reliable for placing orders, especially for reordering, though it has issues with rewards and location selection . Firehouse Subs' app frequently prevents users from completing orders, has payment errors, and often forces a 5-minute wait due to perceived duplicate orders R1R4R13R47.
Do the apps' reward systems work well?
No, both apps have significant problems with their reward systems; users of both Firehouse Subs and Chipotle frequently report being unable to redeem points, free items, or promotional offers, even when meeting stated requirements R7R27R35R61.
Is customer support helpful for app issues?
Customer support for both apps is often criticized; Firehouse Subs users found support unhelpful for reward issues R27, while Chipotle's chatbot support is described as unhelpful for resolving order errors or providing refunds R73R76R120.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Firehouse Subs 1/5 · US Won’t let me pay: Something’s wrong with your app. Won’t let me use Apple Pay or a credit card. Keeps coming up with an error message. I have to go into the store to place the order.
  2. [R3] Firehouse Subs 3/5 · US Problems with Delivery Orders: Can’t place a delivery order because they try to charge your card the wrong amount and then the order gets automatically cancelled because of it and it’s the same on the website
  3. [R4] Firehouse Subs 1/5 · US 5 minutes?: Why the hell do I have to wait 5 min to place my order if I update my card. In 5 minutes I’ll be dead from starvation and subway is only 3 minutes away. Stupid app.
  4. [R6] Firehouse Subs 3/5 · US Review: I almost always have an issue when first trying to submit my order and then it won’t allow for a duplicate order even though it isn’t a duplicate. It always sets me back at least 5 minutes sometimes longer.
  5. [R7] Firehouse Subs 2/5 · US Technical issues: I love firehouse subs, however past month I’ve not been able to use the app which includes my rewards balance. They also won’t let you redeem earned points in the store which is crazy to me
  6. [R10] Firehouse Subs 1/5 · US Not working: The app won’t allow me to log in.
  7. [R19] Firehouse Subs 1/5 · US Sucks: I can’t login. I typed in my number and the screen freezes. I’m just deleting the app.
  8. [R25] Firehouse Subs 1/5 · US No birthday sub for me!: This app sucks! I tried to use it to get my free birthday sub, but it won’t allow me to enter my birthday. It says that my birthday is 11/30/1900!
  9. [R8] Firehouse Subs 4/5 · US Good Enough But…: The app is fine, but it is frustrating that the cart is emptied if you need to change location. Also, the ingredients are difficult to read on mobile because of the size and style of the font. But the sandwiches are great so I’ll continue to use the app!!
  10. [R9] Firehouse Subs 3/5 · US Seasoning: Need to be able to add jerk seasoning to build you own subs
  11. [R15] Firehouse Subs 3/5 · US App is clunky, inconsistent geolocation: The back end is fine… my orders make it and it manages my points well enough. But some basic things are kind of frustrating. Logging in as an existing user is awkward and tries really hard to send you through the flow for a new user. The old interface was cleaner. I also see inconsistent results with store selection. Recently drove to the store 3 miles
  12. [R37] Firehouse Subs 1/5 · US Forcing me to make an account, nope!: Any app that forces me to make an account just to place a pick up food order, absolutely not. You don’t force me to make an account when I order at counter! Deleted.
  13. [R21] Firehouse Subs 1/5 · US They suck: The one at Tagore place sucks they’re nasty, rude and dirty. I received a response that said they would look into it. We’ll see
  14. [R27] Firehouse Subs 1/5 · US Rewards: I tried redeeming my rewards and it would not work and took my reward. I contacted firehouse sub and they would not help me in any way. I would have given them no stars if I could have.
  15. [R51] Firehouse Subs 1/5 · US Bad energy: The young lady cleaning the lobby angrily glared at me upon entering, then she starts excessively moving chairs around. After that, I walk up to the pick up rack and she literally is on my heals and then loudly states, “I need to get by you”. Very rude, very bad energy, please do better.
  16. [R59] Firehouse Subs 1/5 · US AI slop chatbot ruins another good app: I’ve always enjoyed Firehouse subs. It’s always fresh and delicious. On occasion there’s a minor mistake, but these things happen. However; when I explicitly say no mayonnaise, that doesn’t equate to “Yes, please add (1) one jar of mayo to each sandwich”. Kinda ruins the experience. That’d be tolerable as a mistake goes, if the chat bot wasn’t the most usele
  17. [R13] Firehouse Subs 1/5 · US The app has problems: I recently made an order through the app, when I opened it back up to see if I was in the time frame to pick up my order, it said there was an error with my payment and asked me if I wanted to retry. I did… it charged me twice. Will only be going in store from now on because their app is trash. Love firehouse, but their app is a scam
  18. [R47] Firehouse Subs 1/5 · US The App won’t let me place an order: When I check out the app constantly (last 8 months) won’t let me place an order, it says that I’ve already placed one and I have to wait 5 min, but the order is never placed and the store never receives it. And the glitch has been happening for the 8 months. The app is absolutely junk!
  19. [R35] Firehouse Subs 1/5 · US Offers and Deals no longer available on app.: Something has happened to the app where offers and deals never show up. I’ll get an email that I have an offer for 50% off and I click the deal in the email link and brings up the app, only that the app never shows the deals.
  20. [R61] Chipotle 1/5 · US Can’t redeem rewards: It’s hard to give an app a good rating when I can’t redeem my rewards. Free chips with a purchase of $5 or more, my order was $20 couldn’t redeem the chips same issue with a free drink. What a joke
  21. [R73] Chipotle 1/5 · US Drastically Late: Second time we’ve ordered for the office, first time they were drastically late, we gave the benefit of the dought. Order today and again it was drastically late and no way to contact the store to check see what’s happening. Called 1-800-Chipotle and it is a Medicare number. Tried reaching my email and the chat bot offered a drink and closed chat, no way to stress concern or requ
  22. [R76] Chipotle 1/5 · US worst app ever: switch out points for rewards and they don’t let you use them on the app, get a bday reward and they don’t let you use them on the app. this app sucks!! how is it possible my reward doesn’t meet qualifications because “it has to be over $5” when my order is $19!!!!? make it make sense. and the ai bot doesn’t help either. i have 2 rewards and i can’t use either of them😂😂
  23. [R120] Chipotle 1/5 · US It’s a trap: Chipotle has no ownership when they mess up an order. It takes 30 to 45 minutes of back-and-forth through an app just to get refunded for an order you cannot eat because they messed it up. It’s not efficient. They’re quick at taking your money but refuse to help you out.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store