Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Firehouse Subs vs Crumbl

Firehouse Subs 4.9★ · Free to download 40
Winner Crumbl
Crumbl 4.9★ · Free to download 90

Crumbl is the clear winner due to its consistently praised user experience and product quality, while Firehouse Subs struggles with numerous app functionality issues.

Full reviews: Firehouse Subs · Crumbl

Crumbl's app is widely lauded for its ease of use and the deliciousness of its cookies, making it a favorite for many users. In contrast, Firehouse Subs faces significant criticism for payment processing errors, login problems, and general app glitches, despite positive feedback on its food quality.

Head to head

App Functionality & Reliability edge: CrumblR1R3R4R6
Firehouse Subs Firehouse Subs users frequently report issues with payment processing, including Apple Pay and credit cards, leading to failed orders and even double charges R1R3R13R33. Many users experience login problems, app freezing, and being forced to wait 5 minutes due to perceived duplicate orders that were never placed R4R6R7. The app also has issues with inconsistent geolocation and cart emptying when changing locations .
Crumbl Crumbl's app is consistently described as easy to use, convenient, and user-friendly, with many users appreciating its simple navigation and interface R62R76R88R95. However, some international users, particularly in the UK, report persistent issues with phone number validation during sign-up . There are also complaints about the app forcing downloads from the website .
Product Quality & Satisfaction tieR2R5R14R20
Firehouse Subs Firehouse Subs receives overwhelmingly positive feedback for its food quality, with users praising the amazing sandwiches, great taste, and fresh ingredients R2R5R14R20. Specific items like the brisket cheddar are highlighted R14.
Crumbl Crumbl is highly praised for its delicious cookies, with users consistently calling them the 'best cookies ever' and appreciating the variety of flavors R62.
Features & Customization tieR9R17R28R31
Firehouse Subs Firehouse Subs users desire more customization options, such as adding jerk seasoning to subs R9 and having all in-store ingredients available on the app R17. There are also requests to be able to upload gift cards for in-app payment and to easily reorder past orders R28. The app is criticized for not displaying offers and deals reliably R31R35.
Crumbl Crumbl's app is noted for helping users keep track of flavors and offering great rewards . Users appreciate the variety of flavors available . There are requests for more traditional payment options, like cash at pickup , and for birthday recognition .
Customer Service & In-Store Experience edge: CrumblR2R7R21R27
Firehouse Subs Firehouse Subs receives praise for great employees, cleanliness, and professional staff R2. However, some users report negative in-store experiences, including rude staff R21 and a lack of assistance when app issues arise, such as redeeming rewards R7R27. Store staff are sometimes unaware of online offers R31.
Crumbl Crumbl is commended for high energy, enthusiasm, and outstanding customer service in-store . One review specifically highlights an employee, Alex, who spent time helping a customer with app issues .
Price & Value edge: Firehouse SubsR24R31R35R63
Firehouse Subs Firehouse Subs is seen as offering inexpensive sandwiches, especially when using coupons or deals R24. However, users are frustrated when deals promoted via email do not appear in the app R35 or when discounts are not applied R31.
Crumbl Crumbl cookies are considered an expensive treat by some users R63, but many find them worth the cost due to their size and quality .
Pick Firehouse Subs if

you prioritize delicious, inexpensive sandwiches and are willing to tolerate frequent app glitches and potential payment issues R24R5R1.

Pick Crumbl if

you want a smooth, easy-to-use ordering experience for high-quality, delicious cookies and value excellent in-store customer service R62R76.

Evidence note: The evidence for Firehouse Subs' app functionality is heavily skewed negative, with many specific complaints about payment and login issues. Crumbl's app reviews are overwhelmingly positive regarding usability, though there are some consistent issues for international users and forced app downloads.

Frequently asked

Does the Firehouse Subs app have payment issues?
Yes, many Firehouse Subs users report significant problems with payment methods, including Apple Pay, credit cards, and gift cards, often resulting in error messages, failed orders, and even double charges R1R3R13R33.
Is the Crumbl app easy to use?
Yes, the Crumbl app is widely praised for being easy to use, convenient, and having a simple, user-friendly interface for ordering delicious cookies R62R76R88R95.
Can I use deals and rewards on the Firehouse Subs app?
While the Firehouse Subs app manages points, users frequently report issues with offers and deals not showing up in the app, even when accessed via email links, and difficulty redeeming earned rewards R7R27R31R35.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Firehouse Subs 1/5 · US Won’t let me pay: Something’s wrong with your app. Won’t let me use Apple Pay or a credit card. Keeps coming up with an error message. I have to go into the store to place the order.
  2. [R3] Firehouse Subs 3/5 · US Problems with Delivery Orders: Can’t place a delivery order because they try to charge your card the wrong amount and then the order gets automatically cancelled because of it and it’s the same on the website
  3. [R4] Firehouse Subs 1/5 · US 5 minutes?: Why the hell do I have to wait 5 min to place my order if I update my card. In 5 minutes I’ll be dead from starvation and subway is only 3 minutes away. Stupid app.
  4. [R6] Firehouse Subs 3/5 · US Review: I almost always have an issue when first trying to submit my order and then it won’t allow for a duplicate order even though it isn’t a duplicate. It always sets me back at least 5 minutes sometimes longer.
  5. [R2] Firehouse Subs 5/5 · US Good Food and Great Employees: Everyone is so nice and the store is always clean! You are greeted with a smile and although the line may be a little long, it is to be expected because the food and service is amazing!!!
  6. [R5] Firehouse Subs 5/5 · US Food: Amazing sandwiches and drinks.
  7. [R14] Firehouse Subs 5/5 · US Firehouse: Love the brisket cheddar!
  8. [R20] Firehouse Subs 5/5 · US Love it!: Foods Always Great.
  9. [R9] Firehouse Subs 3/5 · US Seasoning: Need to be able to add jerk seasoning to build you own subs
  10. [R17] Firehouse Subs 4/5 · US Almost there: The app is great but it doesn’t offer all the additional ingredients on the app that they offer in the store
  11. [R28] Firehouse Subs 4/5 · US Reordering: It seems like I can only sometimes choose to re-order a past order on the app. I wish this was easier.
  12. [R31] Firehouse Subs 1/5 · US Why no 50%???discount: I opened the app, ordered online and did not get the offered discount.!!!!!! The store people were not aware of this offer.
  13. [R7] Firehouse Subs 2/5 · US Technical issues: I love firehouse subs, however past month I’ve not been able to use the app which includes my rewards balance. They also won’t let you redeem earned points in the store which is crazy to me
  14. [R21] Firehouse Subs 1/5 · US They suck: The one at Tagore place sucks they’re nasty, rude and dirty. I received a response that said they would look into it. We’ll see
  15. [R27] Firehouse Subs 1/5 · US Rewards: I tried redeeming my rewards and it would not work and took my reward. I contacted firehouse sub and they would not help me in any way. I would have given them no stars if I could have.
  16. [R24] Firehouse Subs 5/5 · US Inexpensive Sandwich’s: Inexpensive sandwich when you use the coupon or their deals save a lot of money! And they taste great!!
  17. [R35] Firehouse Subs 1/5 · US Offers and Deals no longer available on app.: Something has happened to the app where offers and deals never show up. I’ll get an email that I have an offer for 50% off and I click the deal in the email link and brings up the app, only that the app never shows the deals.
  18. [R63] Crumbl 3/5 · US Amazing: Cookies are great but it's such an expensive treat and the delivery takes a bit
  19. [R13] Firehouse Subs 1/5 · US The app has problems: I recently made an order through the app, when I opened it back up to see if I was in the time frame to pick up my order, it said there was an error with my payment and asked me if I wanted to retry. I did… it charged me twice. Will only be going in store from now on because their app is trash. Love firehouse, but their app is a scam
  20. [R33] Firehouse Subs 1/5 · US This app never works for me: I tried paying with a gift card, Apple Pay and a credit card and it would not work on any of them. I haven’t ordered for so long because the last time I tried to place an order, it didn’t work.
  21. [R62] Crumbl 5/5 · US Bestest sweet treats💗: 10/10! Easy, convenient, delicious
  22. [R76] Crumbl 5/5 · US Convenient: Easy and convenient
  23. [R88] Crumbl 5/5 · US Easy to use: We love a non complicated dessert app
  24. [R95] Crumbl 5/5 · US Crumbl: It’s super easy to use!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store