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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Firehouse Subs vs Chick-fil-A

Firehouse Subs 4.9★ · Free to download 40
Winner Chick-fil-A
Chick-fil-A 4.9★ · Free to download 75

While both apps have issues, Chick-fil-A's app provides a more reliable ordering experience and a better rewards program, making it the preferred choice for most users.

Full reviews: Firehouse Subs · Chick-fil-A

Firehouse Subs' app is plagued with persistent technical issues, particularly with payments and order processing, leading to significant user frustration. Chick-fil-A's app, despite some navigation and notification complaints, generally offers a smoother ordering experience and a well-regarded rewards program.

Head to head

Features edge: Chick-fil-AR8R9R17R28
Firehouse Subs Firehouse Subs users appreciate the ability to accumulate points and reorder past items, but note the app doesn't always offer all in-store ingredients, and some find the font difficult to read R8R17R28R42. There are also requests for features like adding gift cards to the app R42 and more seasoning options R9.
Chick-fil-A Chick-fil-A's app is praised for its rewards program and ease of reordering R84R86R102. However, users are frustrated by the inclusion of games and pointless pop-ups , and some report issues with scanning gift cards . There are also complaints about recent updates removing past orders and store lists .
Ease of Use edge: Chick-fil-AR8R10R15R19
Firehouse Subs Many Firehouse Subs users find the app clunky and frustrating R15R23. Common complaints include difficulty logging in R10R15R19, the cart emptying when changing locations R8, and a confusing interface . Some users are also annoyed by being forced to create an account for pickup orders .
Chick-fil-A Chick-fil-A's app is generally considered easy to use for ordering R86. However, some users find the interface confusing and too busy, with hidden parts that aren't clear . There are also complaints about the app's slow and glitchy performance and issues with store selection after updates .
Reliability edge: Chick-fil-AR1R3R4R6
Firehouse Subs The Firehouse Subs app suffers from severe reliability issues. Users frequently report problems with payment processing, including error messages, cards not working, and double charges R1R3. A recurring glitch forces users to wait 5 minutes before reattempting an order, even if the previous one failed R4R6. Many users state the app simply 'never works' .
Chick-fil-A Chick-fil-A's app generally works for ordering, but some users experience issues with the camera for mobile orders and the app becoming inoperable after updates . There are also reports of orders being incorrect or missing items , and issues with the chat support for problem resolution R64.
Price/Value & Rewards edge: Chick-fil-AR7R24R27R31
Firehouse Subs Firehouse Subs users appreciate coupons and deals for inexpensive sandwiches R24. However, many report issues with offers and deals not showing up in the app or not being applied R31. There are also significant problems with redeeming rewards, with points not working or disappearing R7R27.
Chick-fil-A Chick-fil-A's app is highly praised for its rewards program, with users frequently mentioning great awards and bonus awards R84R86R102. Some users note changes in point redemption values, such as needing 1000 points for a sandwich , and inconsistencies in point values for similarly priced items . There are also complaints about delivery not being free when stated R111 and DashPass perks not applying through the Chick-fil-A app R66.
Support edge: Chick-fil-AR23R27R64R78
Firehouse Subs Firehouse Subs users report difficulties with customer support, with some stating the company would not help them with reward issues R27. In-store staff are sometimes helpful in navigating app issues, but the app itself is seen as lacking R23.
Chick-fil-A Chick-fil-A's customer service is frequently praised as immaculate, amazing, and outstanding R78R86. However, the in-app chat feature for problem resolution is described as not great, with issues like text screens reloading and no proof of refund R64. Some users also report corporate being unhelpful with order issues .
Pick Firehouse Subs if

You primarily order in-store and occasionally use the app for menu browsing, or if Firehouse Subs is your absolute favorite sandwich shop and you are willing to tolerate significant app frustrations .

Pick Chick-fil-A if

You value a generally reliable ordering app with a strong rewards program, and appreciate consistent, friendly customer service, even if the app has occasional navigation quirks or notification issues R86.

Evidence note: The evidence for Firehouse Subs' app reliability is heavily skewed negative, with numerous reports of critical failures. Chick-fil-A's app reviews are more mixed, with general satisfaction tempered by specific complaints.

Frequently asked

Are there common issues with the Firehouse Subs app?
Yes, the Firehouse Subs app is frequently reported to have problems with payment processing, including credit card and Apple Pay errors, double charges, and orders being cancelled R1R3. Many users also experience a frustrating 5-minute waiting period after failed order attempts R4R6.
Does the Chick-fil-A app have a good rewards program?
Yes, the Chick-fil-A app is widely praised for its excellent rewards program, offering great awards and sometimes bonus awards, making it a favorite among users R84R86R102.
Can I use gift cards with the Firehouse Subs app?
Users have expressed a desire to upload gift cards into the Firehouse Subs app for advance payment on pickup orders, indicating this feature is not currently available R42.
Are there issues with Chick-fil-A app delivery orders?
Yes, some Chick-fil-A app users report issues with delivery, including delivery not being free when stated R111 and DashPass perks not applying unless the order meets a minimum threshold, unlike when ordering directly through the DoorDash app R66.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R8] Firehouse Subs 4/5 · US Good Enough But…: The app is fine, but it is frustrating that the cart is emptied if you need to change location. Also, the ingredients are difficult to read on mobile because of the size and style of the font. But the sandwiches are great so I’ll continue to use the app!!
  2. [R9] Firehouse Subs 3/5 · US Seasoning: Need to be able to add jerk seasoning to build you own subs
  3. [R17] Firehouse Subs 4/5 · US Almost there: The app is great but it doesn’t offer all the additional ingredients on the app that they offer in the store
  4. [R28] Firehouse Subs 4/5 · US Reordering: It seems like I can only sometimes choose to re-order a past order on the app. I wish this was easier.
  5. [R10] Firehouse Subs 1/5 · US Not working: The app won’t allow me to log in.
  6. [R15] Firehouse Subs 3/5 · US App is clunky, inconsistent geolocation: The back end is fine… my orders make it and it manages my points well enough. But some basic things are kind of frustrating. Logging in as an existing user is awkward and tries really hard to send you through the flow for a new user. The old interface was cleaner. I also see inconsistent results with store selection. Recently drove to the store 3 miles
  7. [R19] Firehouse Subs 1/5 · US Sucks: I can’t login. I typed in my number and the screen freezes. I’m just deleting the app.
  8. [R1] Firehouse Subs 1/5 · US Won’t let me pay: Something’s wrong with your app. Won’t let me use Apple Pay or a credit card. Keeps coming up with an error message. I have to go into the store to place the order.
  9. [R3] Firehouse Subs 3/5 · US Problems with Delivery Orders: Can’t place a delivery order because they try to charge your card the wrong amount and then the order gets automatically cancelled because of it and it’s the same on the website
  10. [R4] Firehouse Subs 1/5 · US 5 minutes?: Why the hell do I have to wait 5 min to place my order if I update my card. In 5 minutes I’ll be dead from starvation and subway is only 3 minutes away. Stupid app.
  11. [R6] Firehouse Subs 3/5 · US Review: I almost always have an issue when first trying to submit my order and then it won’t allow for a duplicate order even though it isn’t a duplicate. It always sets me back at least 5 minutes sometimes longer.
  12. [R7] Firehouse Subs 2/5 · US Technical issues: I love firehouse subs, however past month I’ve not been able to use the app which includes my rewards balance. They also won’t let you redeem earned points in the store which is crazy to me
  13. [R24] Firehouse Subs 5/5 · US Inexpensive Sandwich’s: Inexpensive sandwich when you use the coupon or their deals save a lot of money! And they taste great!!
  14. [R27] Firehouse Subs 1/5 · US Rewards: I tried redeeming my rewards and it would not work and took my reward. I contacted firehouse sub and they would not help me in any way. I would have given them no stars if I could have.
  15. [R31] Firehouse Subs 1/5 · US Why no 50%???discount: I opened the app, ordered online and did not get the offered discount.!!!!!! The store people were not aware of this offer.
  16. [R23] Firehouse Subs 1/5 · US This App Needs Work: It just took me, my mother in law and 3 employees to get this app to work correctly. I know corporate has the money - they need to invest in a more user friendly interface. Shout out to the staff at Firehouse Weatherford for being so patient and helpful! They were absolutely wonderful. The app is sadly lacking.
  17. [R64] Chick-fil-A 2/5 · US Terrible chat for problem resolution: I used the app to do a delivery order and one of my items was missing and so the app directed me to use the chat feature. The resolution with the chat was not great because it promised to refund my money in 3 to 5 days. But I have no proof of that and no confirmation and while I was trying to chat with the chat bot. The text screen kept reloading every few sec
  18. [R78] Chick-fil-A 5/5 · US #1 costumer: My favorite restaurant ever everything is always so delicious and the service is amazing!
  19. [R84] Chick-fil-A 5/5 · US Quick and easy: Love the Chick-fil-A app!!! Gives great awards and sometimes a bonus award! Totally recommend!!!
  20. [R86] Chick-fil-A 5/5 · US Best Fast Food App: Chick-fil-a is the best fast food restaurant for fast, friendly service and consistent quality. The app is easy to use and the rewards program is good.
  21. [R102] Chick-fil-A 5/5 · US Best rewards ever: This app and restaurant has the best customer service and reward system in the business
  22. [R42] Firehouse Subs 4/5 · US Feedback: I love Firehouse Subs! It is one of my go to spots. Using the app has been great and I like that I can accumulate points. I would love to be able to upload gift cards into the app. That way I can do a pick up order and pay in advance when I have a gift card.
  23. [R66] Chick-fil-A 3/5 · US The Hidden Catch in Chick-fil-A DoorDash Orders: Chick-fil-A delivery is partnered with DoorDash. I enjoy Chick-fil-A, but I’m frustrated that even with DashPass, delivery through the Chick-fil-A app doesn’t apply the DashPass perks unless the order is a minimum of $12. When ordering Chick-fil-A through the DoorDash app, the DashPass perks apply, but you are unable to redeem Chick-fil-A rewards.
  24. [R111] Chick-fil-A 1/5 · US Delivery: Delivery was not Free stated in the app

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store