Chick-fil-A

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R6] 5/5 · US 5 ⭐️: So easy to order and use.
2. [R14] 5/5 · US Best Fast Food App: Chick-fil-a is the best fast food restaurant for fast, friendly service and consistent quality. The app is easy to use and the rewards program is good.
3. [R30] 5/5 · US Delicious: Love ordering on the app!
4. [R58] 5/5 · US Phenomenal: I love the Chick-fil-A app since it makes the experience a lot smoother. Often times when you are picking up fast food you are in a time crunch
5. [R13] 5/5 · US Quick and easy: Love the Chick-fil-A app!!! Gives great awards and sometimes a bonus award! Totally recommend!!!
6. [R15] 5/5 · US EZ: I don’t always redeem points but it is really easy. Thank you Chick-fil A
7. [R23] 5/5 · US Best rewards ever: This app and restaurant has the best customer service and reward system in the business
8. [R34] 5/5 · US CFA App: Very useful, easy to use Rewards. Although I’ve tried 3x to download CFA play app nothing happened
9. [R3] 5/5 · US Outstanding service and kindness: Even though this place was extremely busy , our food was served within minutes. The servers kept coming around asking customers if they wanted refills on drinks. Plus, the food was outstanding. Great experience…. I wish I didn’t live four hours away.
10. [R11] 5/5 · US South Lakeland Chick Fil A is the BEST: These people are so helpful and kind, even in the hottest conditions. Everyone knows even if the line is long, the food will come out faster than anywhere else you can drive thru.
11. [R22] 5/5 · US Fast Service: Always accurate and fast. Makes lunch time a breeze.
12. [R69] 5/5 · US It’s about the convenience: Quick and easy to use with the two separate lanes. Game changer
13. [R46] 4/5 · US Great app, just a comment: The app is amazing and I love the fact that you can see the nutritional information for all the items in the the menu. But I would really appreciate it if the nutrition could be available even when the restaurant you are going to is closed. That would be amazing.
14. [R36] 1/5 · US Update broke the App: After the most recent updates you can’t select or search for stores.
15. [R81] 1/5 · US App: Horrible horrible horrible experience. The app is slow and glitchy. I ordered from here my order was cancelled I was still charged for it and i never received anything. DO NOT INSTALL!!!
16. [R96] 1/5 · US App no longer works: This app used to be great - after this last update, all previous orders are gone, all stores are gone, and even when entering the address, mo stores show up in the list - using iphone 16 pro running latest ios. UPDATE - when this occurred, i was on cellular with a VPN active. When i got home on wifi without the VPN active the app was back to normal and everything returned. H
17. [R108] 1/5 · US New Update is Trash: App already wasn’t the best. Most recent update made the app completely inoperable for delivery. Have used for years and now all my addresses are deleted and it won’t even let me add one back in. Annoyed. Fix it.
18. [R143] 3/5 · US Ordering works, but can’t disable ad notifications: The app works well for ordering, however, I must deduct a few stars because like many apps these days, it is just assumed that we want ads sent as notifications. I disabled every notification type except for order updates and I still get multiple ads sent to me per week. I had to just give up and block notifications at the OS level to make it sto
19. [R159] 2/5 · US Notification spam: Constantly spams me with ads in notifications. There’s a setting to turn notification ads off, but it doesn’t work.
20. [R164] 1/5 · US Push Notification Abuse: The app doesn’t respect marketing and promotion preferences. They send marketing push notifications even though the toggle is set to OFF.
21. [R193] 1/5 · US Spam notificants and can’t opt out: All my push notifications have always been turned off, but I’ve been getting relentless marketing push notifications recently. I’m sure chick fil-a will respond with a copy & paste response of how to “update my preferences” instead of acknowledging how unethical it is to ignore an opt-out or fixing their app. This is so scammy and gross. Do better.
22. [R44] 1/5 · US Camera won’t work: I would say about 7/10 times I do a mobile order, the camera stops working.
23. [R157] 1/5 · US Terrible: The purpose of this app is to order food ahead of time. The app location services are so poorly configured that when you arrive, you will still need to wait for your order. What’s the point of that?
24. [R176] 1/5 · US Updated the App??: What happened??? They updated the app now you can't search for a restaurant without giving the app your location?? That didn't use to be an issue. If this issue doesn't resolve I'm going to go to CFA much much less because I always use the app. So disappointed. Edit to respond to CFA's comment, I don't WANT to turn on my location. You're a chicken app. You shouldn't force me to
25. [R189] 1/5 · US App will not locate restaurant: App will not recognize any restaurants, so I can’t place a mobile order.
26. [R10] 2/5 · US Terrible chat for problem resolution: I used the app to do a delivery order and one of my items was missing and so the app directed me to use the chat feature. The resolution with the chat was not great because it promised to refund my money in 3 to 5 days. But I have no proof of that and no confirmation and while I was trying to chat with the chat bot. The text screen kept reloading every few sec
27. [R24] 2/5 · US Check order before leaving drive thru: Ordered a spicy chicken deluxe for my sandwich. 15 minutes later and 10 miles down the road I reached for my sandwich. I ordered a spicy chicken deluxe and got a grilled deluxe with half cooked bacon. So check order before leaving drive thru
28. [R45] 1/5 · US Not what it once was: Use to love chick fil a but my order is often wrong more so than it’s ever right. Store never steps up and fixes the problem. Always an excuse but never a single care or any remorse for their failures. Corporate is no help either and frauds you as well. Basically if the store shorts you food they just give you a worthless coupon code for a future visit for that 1 item but the
29. [R230] 1/5 · US Missed order: Missed $15 worth of food from my pocket and not able to claim it back from the app. have to waste more time to claim it back.
30. [R134] 3/5 · US Ok: They changed it so you need 1000 points for a sandwich now
31. [R123] 1/5 · US Rewards don’t make sense: I think that the customer service is immaculate and everyone is always so nice and polite but I don’t like that the price of the side salad and kale are the same price at $5.09 but to redeem the rewards is 400 points for the kale and 800 points for the side salad. I think that they should be the same amount of points because they are the same amount of money on the menu.
32. [R80] 3/5 · US The Hidden Catch in Chick-fil-A DoorDash Orders: Chick-fil-A delivery is partnered with DoorDash. I enjoy Chick-fil-A, but I’m frustrated that even with DashPass, delivery through the Chick-fil-A app doesn’t apply the DashPass perks unless the order is a minimum of $12. When ordering Chick-fil-A through the DoorDash app, the DashPass perks apply, but you are unable to redeem Chick-fil-A rewards.
33. [R111] 1/5 · US Delivery: Delivery was not Free stated in the app
34. [R128] 1/5 · US Online Ordering: My order was delivered… somewhere else and there is no in app help for when issues arise.
35. [R106] 1/5 · US Scam: Makes you pay with a loaded card you need to add funds too. Added the exact amount for my order and it said it wasn’t enough. Went to add another dollar and it said min was 10.
36. [R154] 1/5 · US Worst food app!: Don’t not use this food app.! They will take the money off the card but no order will be placed.. well you call customer service they simply don’t care and hang up.
37. [R156] 1/5 · US Double charge: Be careful paying with Apple Pay they double or triple charge the same order by not letting it go thru on their end and it still charges your account so even tho the app asks you to try again it’s actually charging you multiple times just go and pay inside
38. [R20] 1/5 · US Annoying and idiotic: How about you focus on making an app that works before you put stupid little games in the app
39. [R29] 1/5 · US No one wants games in this app: No one wants games in this app, so stop wasting your users time with pointless popups, and stop wasting your own money developing them.
40. [R104] 1/5 · US Bad design: App forces you to use the latest version instead of just working like normal.
41. [R162] 1/5 · US Ads in Notifications: You’re dinging my phone during the workday to advertise mac and cheese? Completely unacceptable.
42. [R63] 1/5 · US Redirect purgatory: tried to refund this undercooked protein bowl get the same one from dalton ga everyday idk how it’s been getting worse every week and i can’t even get a refund because everytime i select order issues im redirected to support page with another redirect link to my orders which loops back again i eat here everyday i have no idea why this keeps happening or why i can’t get a refund
43. [R62] 4/5 · US Love the app, but store service needs to improve.: I have used (and loved) this app for 6 months many times. I love the concept and it should be faster than standing in line or waiting in the drive thru, but wait times after pressing "I'm here." vary strongly by store. Many of the stores I have been to are disorganized; at times I have not been greeted or affirmed that they have my order, and even
44. [R77] 2/5 · US Drive thru issue: I visited the Chick-fil-A in Marysville, Ohio, and the drive‑thru process really needs attention. They have two lanes, one for mobile orders and one for placing an order, but both lanes get stuck because food is handed out too early. I received my order while I was still four cars back, and neither lane could move because the front vehicles were still waiting for their food. Th
45. [R82] 2/5 · US Not business travel friendly: As a business traveler, I drive a lot of rental cars. And having to register your car just to use the drive thru is very off putting. I drive a different car each week.
46. [R158] 1/5 · US Sucks background data use: The app never registers that I have picked up my order. I have been home 10 min and my app is still running in the background telling me to pull around and pick up my order. This happens.every.time.