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Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
Better options than

Zoho Desk alternatives

Zoho Desk users often seek alternatives due to its outdated UI, missing key features from the web version, and persistent notification issues. Alternatives like Zoho Cliq offer better communication, while Zoho CRM excels in sales management, and Accounting App provides robust financial tracking.

Why users look for alternatives to Zoho Desk

The alternatives

Zoho Cliq
4.8★ · 5,784 ratings · Free

Zoho Cliq is a communication app that helps employers and employees communicate efficiently and effectively R57. It is seen as a good substitute for Slack, offering smooth call handoff and simple, granular permissions R61R63. Users invested in the Zoho ecosystem appreciate its integration across other Zoho apps R52.

Better for: Zoho Cliq is better for teams seeking an integrated communication solution within the Zoho ecosystem, especially those looking for an alternative to Slack with robust messaging and call features R52R61R63. It suits businesses that prioritize efficient internal communication and seamless integration with other Zoho products R57R52.

Head-to-head: Zoho Desk vs Zoho Cliq
Accounting App
4.8★ · 4,949 ratings · Free

The Accounting App is a user-friendly cloud accounting software, particularly beneficial for solo and small businesses R66R69. It helps users track income and expenses, forecast future finances, and offers simplicity while still providing necessary features R69R78. Users praise its ease of use and consider it better than QuickBooks R66R78.

Better for: The Accounting App is better for small businesses and solo entrepreneurs who need a simple, intuitive, and comprehensive tool for managing invoices, tracking income and expenses, and forecasting finances R66R69R78. It's a strong choice for those looking for a QuickBooks alternative without app errors R78.

Head-to-head: Zoho Desk vs Accounting App
Customer App
4.1★ · 3,313 ratings · Free

The Customer App is a service that some users have found helpful for receiving assistance, with one user noting a positive experience with an Apple representative named Dave . However, a significant number of reviews indicate that the app is frequently used by scammers to obtain financial information or for fraudulent activities R79R81R82R84.

Better for: Based on the reviews, it is not recommended to use the Customer App due to widespread reports of it being used for scamming and fraudulent activities R79R81R82R84. The few positive reviews are overshadowed by serious security concerns.

Head-to-head: Zoho Desk vs Customer App
Zoho CRM
4.4★ · 2,680 ratings · Free

Zoho CRM is a state-of-the-art CRM that users find easier to set up, more streamlined, and offering more features and automations compared to competitors like Salesforce, HubSpot, and Dynamics 365 Sales R103. It is praised for its comprehensive capabilities and strong customer focus R103R106.

Better for: Zoho CRM is better for businesses that need a robust, feature-rich, and highly customizable customer relationship management system R103. It suits companies looking for an alternative to larger CRM platforms, valuing ease of setup, streamlined processes, and extensive automation R103. It's particularly good for users who appreciate a company that cares about its customers R103.

Head-to-head: Zoho Desk vs Zoho CRM
Zoho Meeting
4.5★ · 1,865 ratings · Free

Zoho Meeting is a video conferencing app that some users find to be an excellent platform for quick discussions and connecting with their organization R120. It is considered a good alternative to Zoom by some, with good meeting quality R114R117.

Better for: Zoho Meeting is better for organizations and individuals seeking a reliable platform for quick discussions and online meetings, especially those looking for an alternative to Zoom R114R120. It suits users who prioritize good meeting quality R117.

Head-to-head: Zoho Desk vs Zoho Meeting
Stick with Zoho Desk if

You should stick with Zoho Desk if you are deeply aligned with its core functionality for customer service and team alignment, finding it essential for tracking customer needs . It is also suitable if you appreciate the near parity of main features between the web and mobile versions for basic ticket management and email communication on the go .

Evidence note: The 'Customer App' alternative has too many reviews indicating fraudulent activity to be confidently recommended for any legitimate use case.

Frequently asked

Does Zoho Desk mobile app have all the features of the web version?
No, the Zoho Desk mobile app is missing many key features found in the web version, such as contracts, support plans, agent collisions, products, accounts/contacts, and system settings R4R9R27R45.
Are notifications reliable in the Zoho Desk app?
No, notifications in the Zoho Desk app are frequently reported as unreliable, with users experiencing issues like push notifications stopping, not being delivered in real-time, or not working at all R6R10R18R19.
Is Zoho Desk's user interface modern?
No, many users describe Zoho Desk's user interface as outdated, looking like an app from 2010, and in need of a total revamp R1R3.
Does Zoho Desk mobile app support drag-and-drop or inline image insertion?
No, the Zoho Desk mobile app lacks drag-and-drop functionality for inserting images and other data into emails, as well as the ability to drag and drop images inline within emails R5.
Is customer support for Zoho Desk helpful?
Customer support for Zoho Desk is described by some users as unhelpful, slow to respond, or completely unable to assist with issues like account access R10R22R41.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Zoho Desk 1/5 · US Update app to Liquid Glass: Update the app to Liquid Glass or make it look more modern. Looks like an app from 2010. Paying $50 a month for it to look like this is crazy
  2. [R3] Zoho Desk 3/5 · US UI is poor: UI needs a total revamp
  3. [R4] Zoho Desk 1/5 · US Good but needs same as web: Missing a lot of key features from the web app. This includes contracts, support plans, agent collisions. These need added
  4. [R9] Zoho Desk 3/5 · US Half-baked, usually not worth your time: The Zoho Desk app is about 50% or less of the desktop/web version. That is nearly crippling for any work outside of the most basic interactions with tickets. No Products, no Accounts/Contacts, no real settings for the system itself (only the app). It is frequently out of sync with the web version in terms of what Accounts/Contacts or ticket settings/views a
  5. [R27] Zoho Desk 3/5 · GB Knowledge base?: It’s a shame this can’t be viewed, articles added and edited from the app.
  6. [R45] Zoho Desk 2/5 · US Ok, But Not Complete!: For any app you should be able to do everything you can do with the desktop version. Can’t do approvals on ZOHO Desk mobile app. Menus in all ZOHO One Apps are typically not the same. This is no exception. ZOHO programmers must program in a bubble without regard for any consistency access all ZOHO One apps.
  7. [R6] Zoho Desk 3/5 · US Unreliable: The iPhone app, just like the desktop version, is glitchy and unreliable. The cache refresh always has issues making recent records unavailable in searches sometimes for hours. Notifications are rarely delivered in real time, and push notifications sometimes just stop without the settings being turned off on the phone. When making changes to the properties of a ticket and saving, almos
  8. [R10] Zoho Desk 2/5 · US Well made but lacks key features: Overall great experience but lacks key notification adjustments. For instance, there is no ability to schedule when the app should notify of new tickets and there is no ability to specify who is notified of unassigned tickets. Support is responsive but extremely unhelpful.
  9. [R18] Zoho Desk 3/5 · US Needs work: App crashes sometimes when attempting to refresh data. I never get any notifications even though I have them enabled. Only get sound and badges and no actual notifications.
  10. [R19] Zoho Desk 2/5 · US Good to use when on the road, but notifications stopped working: This is a great app to use when I am not working in my usual office setup, but notifications stopped going through months ago. I was able to get notifications when a customer responded or a new ticket came in, but not they just don’t show up at all. Very frustrating.
  11. [R14] Zoho Desk 5/5 · US Zoho Desk App: The app works for us but has some bugs such as crashing sometime when you attempt to reply
  12. [R21] Zoho Desk 3/5 · US Crashes on Search: Love the love but when I search on iPhone 6 iOS 8.1 The app crashes. This also happened in 8.01 and 8.02 iOS versions. Fix issue with search as it is very important to use on mobile devices.
  13. [R5] Zoho Desk 4/5 · US Needs Drag & Drop and Inline Support: The app is well designed and supports high-quality production; however, there are several missing features that would significantly enhance overall productivity. Specifically, the app lacks drag-and-drop functionality for inserting images and other data into emails, as well as the ability to drag and drop images inline within emails during composing. These are
  14. [R15] Zoho Desk 3/5 · US It’s come a long way...and is almost there.: The Zoho development team has brought nearly all of the most needed features to the mobile app, and it is truly an effective way to manage tickets in the field at this point...with one painful exception, the timer does not work at all. If the screen is locked, or if you switch apps, it either pauses (which depending on how long you’re away from it can re
  15. [R24] Zoho Desk 3/5 · US Like It But Copy and Paste is Broken: Cannot copy or paste in ticket replies. Screen just shakes up and down.
  16. [R22] Zoho Desk 1/5 · US Customer Service is Bad: Honestly the ticket program is good but being in IT and changing phones or going through different computers getting back into your account is near impossible. You can’t get in without being signed in your account. When I ask for assistance to get a code or access you don’t hear back for several days if not over a week and with silly responses like “You have back up code
  17. [R41] Zoho Desk 1/5 · US Horrible customer service.: I called customer Service with a problem. They were completely unable to help me.
  18. [R7] Zoho Desk 1/5 · US Seriously lacks customization options: Something as basic as what appears on your homepage when you open the app is missing. Please put some more thought into the customer use cases, and adjust the app so that the customer more quickly gets to the information that they need.
  19. [R28] Zoho Desk 2/5 · US PLEASE allow notification sound changes in app: ios17 default notification is the softest most quiet option. Please allow notification sound changes so it can be changed to a louder sound. We need to be able to hear ticket notifications 🤓
  20. [R8] Zoho Desk 4/5 · US I dont want to login zoho.com.cn: How can i login zoho.com on this app?
  21. [R47] Zoho Desk 2/5 · US App doesn’t work if the Desk instance is hosted in China: One of our Desk instances is hosted in China and this app, unfortunately, won’t let me log into that portal. It’s a bummer. I was hoping I could run my China business the same way I could run my other businesses outside of China. 😔
  22. [R119] Zoho Meeting 1/5 · US Wrong email.: Wrong email address. I have tried to give new information. Will not accept it. I have filled out my new application. I no longer have a comcast account.
  23. [R52] Zoho Cliq 5/5 · US The best communication app, especially if you are invested in the Zoho ecosystem.: After being on the Zoho One plan and invested in the entire Zoho ecosystem for almost eight years, we decided at the end of last year to switch to Slack and other applications. Slack is great, but what you lose is the integration, in particular, let's say, with Zoho Click across all the apps that you work with. For
  24. [R57] Zoho Cliq 5/5 · US Great Tool: This app really helps employer and employees be able to communicate with each other efficiently and effectively, this really is a wonderful app .
  25. [R61] Zoho Cliq 5/5 · US Awesome substitute for slack: Keeps message forever setting
  26. [R63] Zoho Cliq 5/5 · US Much Better than Slack: Does the job and more. Call handoff is smooth. Permissions are simple and granular.
  27. [R66] Accounting App 5/5 · US Great app: Super user friendly and slows you to work on your phone
  28. [R69] Accounting App 5/5 · US Excellent app for small Businesses/Companies: I started using the Zoho Invoice app since 2020 and it has really help me as an accounting Cloud software. It come with very intuitive features and easy to use which can boost your productivity and helped me have a detailed clue of my income , expenses and I could forecast my future . Very good for solo and small business
  29. [R78] Accounting App 5/5 · US Simple and Complete: Love the simplicity while still having everything you need. Way better than QB. No app errors to date. Would recommend trying
  30. [R79] Customer App 1/5 · US Constant crashing: Wasn’t able to use it during an important call because it constantly crashed. Won’t be using it again.
  31. [R81] Customer App 3/5 · US FRAUDULENT ACTIVITY: FRAUD
  32. [R82] Customer App 1/5 · US Scam: Scam
  33. [R84] Customer App 1/5 · US Scammers used this on me: Scammers used this on me pretending to be PayPal
  34. [R103] Zoho CRM 5/5 · US State of The Art CRM: We have used multiple CRM’s for our business including Salesforce, HubSpot, Dynamics 365 Sales and Zoho CRM. Out of all these companies, Zoho seems to actually care about their customers, probably because they aren’t answering to shareholders. We found Zoho easier to setup, more streamlined, and have more features and automations than the competition. The mobile app is very i
  35. [R106] Zoho CRM 5/5 · US President/ Owner: Zoho” With the team they have, the knowledge of each, the promptness of responding, the professionalism in which each one has shown to me , right along with the patience with someone who has been in business over 30yrs both as employee on into the purchase of, staying in the old style of Salesmanship, the older methods of scaling & outdated technology, ( that while worked). Was
  36. [R114] Zoho Meeting 5/5 · US It was amazing: It was definitely amazing and I think it should be no more zoom and Zoho only
  37. [R117] Zoho Meeting 5/5 · US Instructor: Good quality of meeting
  38. [R120] Zoho Meeting 5/5 · US Ganesh Moopar Meril: It’s excellent Platform I enjoy every time connecting with my organisation quick discussions.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store