Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Zoho Desk vs Accounting App

Zoho Desk 4.7★ · Free + IAP 45
Winner Accounting App
Accounting App 4.8★ · Free + IAP 75

Accounting App is the stronger choice for small business accounting due to its comprehensive features and user-friendly interface, despite some mobile app limitations, while Zoho Desk struggles with consistent mobile functionality and reliability.

Full reviews: Zoho Desk · Accounting App

Accounting App (Zoho Books) is generally praised for its comprehensive features, ease of use, and value for small businesses, though its mobile app has some feature parity issues with the desktop version. Zoho Desk, while part of a larger ecosystem, is plagued by numerous bugs, crashes, and missing essential features in its mobile application, making it less reliable for on-the-go support.

Head to head

Features edge: Accounting AppR1R4R12R13
Zoho Desk Zoho Desk users report that the mobile app lacks crucial features available on the desktop, such as access to the company knowledge base, task options, and the ability to turn off 'ticket closed' emails R1R4R12R17. Some users also note that the layout doesn't match desktop categories R13.
Accounting App Accounting App (Zoho Books) is praised for its comprehensive accounting tools, including expense tracking, invoicing, and reporting R48R69. However, users frequently point out that the mobile app lacks feature parity with the desktop version, missing capabilities like categorizing bank activities, approving timesheets, accessing custom reports, or managing payables and journal entries .
Ease of Use edge: Accounting AppR7R9R13R23
Zoho Desk Zoho Desk receives mixed reviews on ease of use. Some find it easy and intuitive R23, especially for viewing and creating quick tickets . However, many users struggle with its functionality, citing issues like broken copy/paste, confusing layouts, and difficulty with basic actions like assigning tickets R7R9R13.
Accounting App Accounting App (Zoho Books) is widely praised for being user-friendly, intuitive, and simple, making it easy to manage finances even for those with no accounting experience R48. Some users, however, find it confusing or not as easy as marketed, especially regarding transaction logic and integration across different Zoho apps .
Reliability edge: Accounting AppR1R3R6R7
Zoho Desk Zoho Desk suffers from significant reliability issues, with frequent reports of the app crashing R3R6. Users also experience problems with sending emails, notifications not working, data not updating, and tickets randomly becoming unassigned R1R7.
Accounting App Accounting App (Zoho Books) is generally seen as reliable, with users reporting no app errors and consistent performance over many years . However, a significant number of users report persistent problems with bank feeds, including transactions stopping, connection issues, and slow resolution from support R44R74.
Price/Value edge: Accounting AppR1R21R23R29
Zoho Desk Zoho Desk offers a free tier, which some users appreciate for basic ticket management R23. The overall value is seen positively by those who find it works well and integrates with other Zoho solutions R21R29. However, if the app's many bugs hinder productivity, its value diminishes significantly R1R30.
Accounting App Accounting App (Zoho Books) is highly valued for its affordability and comprehensive features, often being compared favorably to more expensive alternatives like QuickBooks R69R72. The free version is appreciated by some , but others find it too limited, especially for essential features like bank transaction imports or inventory management, which require higher-tier paid plans .
Support edge: Zoho DeskR5R30R36R38
Zoho Desk Zoho Desk has limited feedback on support, but one user praised developers for quickly fixing a bug R5. Other reviews indirectly suggest support issues through unresolved bugs and login problems R30R36R38.
Accounting App Accounting App (Zoho Books) receives consistent criticism for its poor and slow customer support. Users report long wait times for email responses, unhelpful solutions, and difficulty resolving issues like bank feed problems R44R53R55R74. One user, however, found customer support reasonable and encouraging .
Pick Zoho Desk if

You are already deeply integrated into the Zoho ecosystem and need a basic mobile companion for viewing and creating tickets, and are willing to tolerate significant bugs and missing features R21R23R29.

Pick Accounting App if

You are a small business or solopreneur looking for a comprehensive, user-friendly accounting solution that offers strong features for invoicing, expense tracking, and reporting, and you primarily use the desktop version R48R69R82.

Evidence note: The evidence for Zoho Desk's support is thin, with only one positive and several indirect negative indicators. Accounting App's support evidence is more robust, with multiple direct complaints.

Frequently asked

Does Zoho Desk's mobile app have all the features of the desktop version?
No, Zoho Desk's mobile app significantly lacks features found in the desktop version, including access to the knowledge base, task options, and the ability to manage certain email settings R1R4R12R17.
Is Accounting App (Zoho Books) good for small businesses?
Yes, Accounting App (Zoho Books) is highly recommended for small businesses and solopreneurs due to its intuitive features, ease of use, and comprehensive tools for managing income, expenses, and invoices at an affordable rate R48R69R72R82.
Are there common issues with Zoho Desk's mobile app?
Yes, common issues with Zoho Desk's mobile app include frequent crashes, inability to send replies, notifications not working, and problems with data updating and ticket assignment R1R3R6R7.
Does Accounting App (Zoho Books) have good customer support?
Customer support for Accounting App (Zoho Books) is frequently criticized for being poor and slow, with users reporting long wait times for responses and difficulty resolving issues, particularly with bank feeds R44R53R55R74.

What reviewers actually said

Built only from these 103 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Zoho Desk 1/5 · US This app is HORRIBLE: Not only does the app lack features from what a support person would need to access this from their phone, what it does do DOESNT WORK. I am tired of typing up emails and then getting an error message that the message can’t send for NO reason. Your app is trash.
  2. [R4] Zoho Desk 2/5 · US No KB: If you’re looking to see your company KB, this app is worthless.
  3. [R12] Zoho Desk 3/5 · GB Knowledge base?: It’s a shame this can’t be viewed, articles added and edited from the app.
  4. [R13] Zoho Desk 2/5 · US Needs work: The application is of course convenient. However, the layout cuts off so much of the ticket words that the ticket views are useless. The layout needs a lot of redesign. The layout also doesn’t match up with the ticket categories you define on desktop. As usual lots of apps but very little consistency across them.
  5. [R7] Zoho Desk 2/5 · US Zoho desk changes the send from email automatically to another address: The fact that zoho changes the email address to some default email every time I respond create massive disorder. Double the tickets. This happens only in the mobile app, not on the frack too. Impossible to use
  6. [R9] Zoho Desk 3/5 · US Like It But Copy and Paste is Broken: Cannot copy or paste in ticket replies. Screen just shakes up and down.
  7. [R23] Zoho Desk 4/5 · US Easy, effective tickets.: This app is an affect tool to create and manage service request tickets on your phone or tablet. The nice design allows you to check and update statuses without too many complicated menus. I am using the free Zoho Desk product and I’m happy with what it offers me both via the web and on my phone. I recommend it!
  8. [R3] Zoho Desk 3/5 · US Needs work: App crashes sometimes when attempting to refresh data. I never get any notifications even though I have them enabled. Only get sound and badges and no actual notifications.
  9. [R6] Zoho Desk 3/5 · US Crashes on Search: Love the love but when I search on iPhone 6 iOS 8.1 The app crashes. This also happened in 8.01 and 8.02 iOS versions. Fix issue with search as it is very important to use on mobile devices.
  10. [R21] Zoho Desk 5/5 · US Worth it!: We're integrating nearly all of the Zoho solutions into our existing operations. We couldn't be more pleased - and don't shy away from it because it seems like a lot of apps to install... because it's NOT. Each one is simple to understand and any questions we have had, never had a chance to become "issues" that "fell through the cracks". I'm assuming that the level of communication an
  11. [R29] Zoho Desk 5/5 · US Best Tool for organizing technical support: You need to be using Zoho Support backend though.
  12. [R5] Zoho Desk 4/5 · US Fixed.: Zoho fixed a bug that was reported very quick. Great developers.
  13. [R30] Zoho Desk 1/5 · US Useless crap: Super crap software. Can't even log in. And judging by other reviews, even if that worked, the rest of the app is still crap.
  14. [R36] Zoho Desk 1/5 · US Crashes every time I open: I was able to open it immediately after I downloaded but after the first time i have been unable. Crashes immediately upon launch. Very disappointed as the Zoho CRM app is great.
  15. [R38] Zoho Desk 1/5 · US Crashes constantly: I wasn’t able to use this app because each time I clicked on the Open Tickets tab (left), it crashed. Crashlogs were submitted .. hopefully, they can sort this out.
  16. [R17] Zoho Desk 4/5 · US Super convenient: Very reliable, doesn’t crash. Only downside is it lacks the functionality of turning off the “your ticket has been closed” email when closing a ticket within the app. You need to be on the desktop version. Would also be nice to have a swipe to delete option rather than having to go into each message.
  17. [R48] Accounting App 5/5 · US Excellent app for small Businesses/Companies: I started using the Zoho Invoice app since 2020 and it has really help me as an accounting Cloud software. It come with very intuitive features and easy to use which can boost your productivity and helped me have a detailed clue of my income , expenses and I could forecast my future . Very good for solo and small business
  18. [R69] Accounting App 5/5 · US Great Small Biz Fit: Zoho Books has been a great fit for my business because it offers strong accounting tools in a system that is clean, organized, and easy to use. It makes it much simpler to track expenses, manage invoices, and keep records straight without feeling overly complicated, and it gives me the features I need without the higher cost of some other bookkeeping platforms.
  19. [R72] Accounting App 5/5 · US Price: Good service at an affordable rate
  20. [R82] Accounting App 5/5 · US Excellent: Finally an accounting program that hits the sweet spot for small business. It has everything you need and nothing you don’t.
  21. [R44] Accounting App 1/5 · US DO NOT RECOMMEND: I was a paid member. Transaction from my bank stopped coming in for two months. They couldn’t figure out how to fix it and would not offer a compliment month to offset my expense because it has to be pre paid. Consumer service can fix issues, they tell you they will email you back and it can take weeks.
  22. [R53] Accounting App 1/5 · US Poor support: Support for the product is poor - the turn around on email support is just crazy.
  23. [R55] Accounting App 3/5 · US Terrible: Not really that good. The people don’t get you answers quick enough if you are running a business you never know if you can get in touch with someone. Really not good enough
  24. [R74] Accounting App 1/5 · US Ok software with abysmal support: Started using this software for my business about 4 months ago. Setup experience was mixed, but generally went ok. When I had a question, a request to support took about 3 days for a response, an additional week for a meaningful response and sometimes they were able to resolve my needs. When the connection to my bank accounts stopped working, all they could recomm

Synthesized from 103 recent App Store reviews · updated July 2026 · View on the App Store