Zoho Desk

What reviewers actually said

Built only from these 103 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R3] 5/5 · US Desk to the rescue: Desk keeps my team deeply aligned with our customers needs. Without it we would be missing key details needed to keep our customers serviced an happy.
2. [R17] 5/5 · US Love Zoho: I own a number of businesses and just migrated to Zoho desk to make things easier and more affordable. Not a problem nearly two weeks in almost and cheaper than the competition and offers just a tad more. I also love that there is a chat function, knowledge base, and I can easily communicate with my remote people from their desks. Zoho has made the migration to fully remote really
3. [R34] 5/5 · US Great Product: Zoho has revolutionized how I organize my work day. It is exceptionally useful to access my desk through my phone when I am not in the office and has allowed me to add flexibility to my travel schedule.
4. [R36] 5/5 · US Top Notch: What a wonderful resource for business communication between all positions. The interface is user friendly, clean, and productive. Looking forward to utilizing, and promoting your services.
5. [R20] 5/5 · US Easy to use: Love that the application is easy to use and that I still have access to many of the tagging features of the web browser. My only complaint is that ticket links don’t auto open the app. Still a great app.
6. [R39] 5/5 · US Amazing!!!!!: This is easy to use and has changed the way we do business. Thank you!!
7. [R70] 5/5 · US Excelente aplicación: Fácil de usar e intuitiva. Muy bien diseñada.
8. [R11] 5/5 · US Near parity between web and mobile.: Really enjoying this app as I use desk for work and this makes it easier to step away should I need to send an email or two away from my computer. The main features I use in the web version of desk are all available and work the way I’d expect on mobile as well.
9. [R45] 5/5 · US Works and allows high productivity: We switched to Zoho Desk after having used Kayako Classic and evaluating Jira Service Desk. We couldn’t have made a better choice. Compared to Kayako classic app, Zoho desk is light years ahead. Compared to Jira service desk (Jira app), well, it’s a tight competición since we’ve used Jira for a while and Jira mobile app is really good. Nevertheless we are taking
10. [R88] 5/5 · GB Great Helpdesk App: I find Zoho desk very helpful for my business. I don’t use the app in isolation, I use it to complement the windows browser version. So a lot of the time I use it in Chrome, but when I am away from my desk I can still be notified of updates and reply to tickets. The best feature is that email issues that come direct to me can be emailed direct to the Helpdesk with detects who
11. [R94] 5/5 · CA Great App. Great price.: Replaced our open source system with this. We are very happy so far with the paid version.
12. [R102] 5/5 · AU Desk app: Great app and system, tried numerous and keep coming back to Zoho products as they cover everything including good pricing.
13. [R10] 5/5 · US Zoho Desk App: The app works for us but has some bugs such as crashing sometime when you attempt to reply
14. [R31] 2/5 · US System error: Every time I’m going into a ticket, and I click the tab “Tasks” the app closes or in other words it crashes.
15. [R61] 1/5 · US App Doesn’t Work: The app doesn’t work half of the time. It freezes and does not update.
16. [R64] 2/5 · US Crashes on iPhone X: App crashes when ticket is opened which has embedded image. Latest update didn’t fix it.
17. [R13] 3/5 · US Unreliable: The iPhone app, just like the desktop version, is glitchy and unreliable. The cache refresh always has issues making recent records unavailable in searches sometimes for hours. Notifications are rarely delivered in real time, and push notifications sometimes just stop without the settings being turned off on the phone. When making changes to the properties of a ticket and saving, almos
18. [R18] 2/5 · US Good to use when on the road, but notifications stopped working: This is a great app to use when I am not working in my usual office setup, but notifications stopped going through months ago. I was able to get notifications when a customer responded or a new ticket came in, but not they just don’t show up at all. Very frustrating.
19. [R22] 2/5 · US No push notifications for IPhones: At some point along the way, push notifications for iPhones stoped working. I attempted to work with support on this and did not get very far with it. We’re at about nearly a year later and here I am hoping that a latest zoho desk update would fix this issue.
20. [R24] 5/5 · US No push notifications: The push notification toggle button does not allow me to set it to the on position. This means I have to constantly visit the app to check on new tickets. If this can be remedied please let me know.
21. [R2] 1/5 · US Good but needs same as web: Missing a lot of key features from the web app. This includes contracts, support plans, agent collisions. These need added
22. [R4] 4/5 · US Needs Drag & Drop and Inline Support: The app is well designed and supports high-quality production; however, there are several missing features that would significantly enhance overall productivity. Specifically, the app lacks drag-and-drop functionality for inserting images and other data into emails, as well as the ability to drag and drop images inline within emails during composing. These are
23. [R7] 1/5 · US Seriously lacks customization options: Something as basic as what appears on your homepage when you open the app is missing. Please put some more thought into the customer use cases, and adjust the app so that the customer more quickly gets to the information that they need.
24. [R25] 5/5 · US Nice tool: I provide support to a community of retired folks … I also am a resident. We help each other and use Zoho to track what we do. I would like it a lot if the knowledge base was also available but I have to open a browser to get the knowledge base.
25. [R1] 1/5 · US Update app to Liquid Glass: Update the app to Liquid Glass or make it look more modern. Looks like an app from 2010. Paying $50 a month for it to look like this is crazy
26. [R5] 3/5 · US UI is poor: UI needs a total revamp
27. [R26] 1/5 · US It's a world of difference compared to the Android version.: I can't stand this stupid UI.Many features are available on the Android version, but not on this ios version.
28. [R49] 2/5 · US Ok, But Not Complete!: For any app you should be able to do everything you can do with the desktop version. Can’t do approvals on ZOHO Desk mobile app. Menus in all ZOHO One Apps are typically not the same. This is no exception. ZOHO programmers must program in a bubble without regard for any consistency access all ZOHO One apps.
29. [R52] 1/5 · US This app is HORRIBLE: Not only does the app lack features from what a support person would need to access this from their phone, what it does do DOESNT WORK. I am tired of typing up emails and then getting an error message that the message can’t send for NO reason. Your app is trash.
30. [R55] 2/5 · US Zoho desk changes the send from email automatically to another address: The fact that zoho changes the email address to some default email every time I respond create massive disorder. Double the tickets. This happens only in the mobile app, not on the frack too. Impossible to use
31. [R56] 5/5 · US ‘Reply’to ticket function not working: New update has error messages when replying to tickets
32. [R8] 2/5 · US Well made but lacks key features: Overall great experience but lacks key notification adjustments. For instance, there is no ability to schedule when the app should notify of new tickets and there is no ability to specify who is notified of unassigned tickets. Support is responsive but extremely unhelpful.
33. [R21] 1/5 · US Customer Service is Bad: Honestly the ticket program is good but being in IT and changing phones or going through different computers getting back into your account is near impossible. You can’t get in without being signed in your account. When I ask for assistance to get a code or access you don’t hear back for several days if not over a week and with silly responses like “You have back up code
34. [R37] 5/5 · US Moved from Zendesk to Zoho One.: Great platform. Wish they had better phone support which is no non existent.
35. [R44] 1/5 · US Horrible customer service.: I called customer Service with a problem. They were completely unable to help me.
36. [R46] 3/5 · US It’s come a long way...and is almost there.: The Zoho development team has brought nearly all of the most needed features to the mobile app, and it is truly an effective way to manage tickets in the field at this point...with one painful exception, the timer does not work at all. If the screen is locked, or if you switch apps, it either pauses (which depending on how long you’re away from it can re
37. [R30] 3/5 · US Half-baked, usually not worth your time: The Zoho Desk app is about 50% or less of the desktop/web version. That is nearly crippling for any work outside of the most basic interactions with tickets. No Products, no Accounts/Contacts, no real settings for the system itself (only the app). It is frequently out of sync with the web version in terms of what Accounts/Contacts or ticket settings/views a
38. [R53] 2/5 · US No KB: If you’re looking to see your company KB, this app is worthless.
39. [R27] 1/5 · US Extremely disappointed: There's something wrong with the notifications system, one day I just stopped receiving notifications and only some would come through instead of all of them, usually when the tickets are already late. I checked and all notifications are turned on on my iphone, I went to the app settings and saw that one of the only 2 options were turned off... I only enter this app to answ
40. [R65] 1/5 · US Great app but not for iPhone X: App works fine on iPhone X. However, when I open the ticket that has attachment of picture, app crashes right away. If this is fixed, app works just great !