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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Zoho Desk vs Zoho Meeting

Zoho Desk 4.7★ · Free + IAP 70
Winner Zoho Desk
Zoho Meeting 4.5★ · Free + IAP 45

Choose Zoho Desk for better support ticket management capabilities.

Full reviews: Zoho Desk · Zoho Meeting

Zoho Desk offers a more robust feature set for managing support tickets compared to Zoho Meeting, which faces numerous reliability issues. While both apps have their drawbacks, Desk's higher user satisfaction and functionality make it the preferred choice for customer support tasks.

Head to head

features edge: Zoho DeskR19R23R47R63
Zoho Desk Users appreciate Zoho Desk for its ability to manage service requests effectively, even if some features are missing, like task options R19R23.
Zoho Meeting Zoho Meeting users frequently report issues with basic functionalities like screen sharing and scheduling meetings, which detracts from its usability R47R63.
ease of use edge: Zoho DeskR3R15R61R96
Zoho Desk While some users find Zoho Desk convenient, there are complaints about crashes and notifications not working R3R15.
Zoho Meeting Zoho Meeting has been criticized for its poor user interface and difficulty in scheduling meetings, making it less user-friendly R61R96.
reliability edge: Zoho DeskR20R28R97R102
Zoho Desk Zoho Desk has a mix of positive and negative reviews, with some users reporting crashes R20R28.
Zoho Meeting Zoho Meeting users report frequent crashes and connectivity issues, making it less reliable overall R97R102.
price/value edge: Zoho DeskR23R53R87
Zoho Desk Zoho Desk offers a free tier that users find valuable, particularly for basic ticket management R23.
Zoho Meeting Zoho Meeting also has a free tier, but users often find it lacking in essential features, which diminishes its perceived value R53R87.
support edge: Zoho DeskR5R21R53R93
Zoho Desk Zoho Desk users report positive experiences with customer support and quick bug fixes R5R21.
Zoho Meeting Zoho Meeting users express frustration with the lack of support for issues they encounter R53R93.
Pick Zoho Desk if

you need a reliable tool for managing customer support tickets effectively.

Pick Zoho Meeting if

you are looking for a basic meeting tool and are willing to tolerate functionality issues.

Evidence note: While both apps have free tiers, Zoho Desk's users generally report a better experience with its features, while Zoho Meeting's issues may stem from its lack of essential functionalities.

Frequently asked

Which app is better for customer support?
Zoho Desk is better for customer support, as it provides a more comprehensive set of features for managing tickets and has generally higher user satisfaction compared to Zoho Meeting.

What reviewers actually said

Built only from these 103 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R19] Zoho Desk 4/5 · US Useful iphone app for desk: The app works well...it is missing task options though so please add this function.
  2. [R23] Zoho Desk 4/5 · US Easy, effective tickets.: This app is an affect tool to create and manage service request tickets on your phone or tablet. The nice design allows you to check and update statuses without too many complicated menus. I am using the free Zoho Desk product and I’m happy with what it offers me both via the web and on my phone. I recommend it!
  3. [R47] Zoho Meeting 2/5 · US Screen sharing is still blurry: Screen share from ipad has been broken for several weeks. The other user can see my screen but it is blurry. Just used the latest release of the app today and the issue persists.
  4. [R63] Zoho Meeting 1/5 · US Poor scheduling function: Why does my meetings need to end every 1 hour even when I am on Zoho One paid subscription. This is very frustrating. You can’t get to schedule a meeting for more than 1 hour without manually extendng it.
  5. [R3] Zoho Desk 3/5 · US Needs work: App crashes sometimes when attempting to refresh data. I never get any notifications even though I have them enabled. Only get sound and badges and no actual notifications.
  6. [R15] Zoho Desk 3/5 · GB No mobile notifications.: A great app let down by no mobile notifications on receiving new tickets. Until I can get alerts I can’t switch from zendesk :-(
  7. [R61] Zoho Meeting 1/5 · US Poor UI: I learned this week we can’t start a meeting from Zoho Calendar from my iPhone. I confirmed I can from Zoho Meeting, however there is no calendar view. Why do I need two apps to manage my calendar??!!
  8. [R96] Zoho Meeting 1/5 · US can’t schedule meetings from app: can’t schedule meetings from app.
  9. [R20] Zoho Desk 2/5 · US Crashes on iPhone X: App crashes when ticket is opened which has embedded image. Latest update didn’t fix it.
  10. [R28] Zoho Desk 1/5 · US Notifications don't work and crashes: Notifications never work. If it did just that I would give it 3 stars! Obviously as other people have commented it crashes and does random things unexpectedly risking your business reputation
  11. [R97] Zoho Meeting 1/5 · US Does not work: This is the only app I own that constantly crashes. It has not let me open the app for weeks. Please let me know if this is ever resolved and I will change my review
  12. [R102] Zoho Meeting 1/5 · GB Sound quality very poor: Sound was very scratchy and poor . Needs a major fix
  13. [R53] Zoho Meeting 1/5 · US This Zoho company must be a joke: Who are they kidding that they can pull this off? Nothing but bugs and unprofessionalism. Zoho meeting ‘fetch’ errors, telling me to ask an admin? I am the admin. And the inability for anyone at Zoho to actually schedule a meeting, let alone meet on an app that doesn’t work? Save your money and stitch together your enterprise needs elsewhere.
  14. [R87] Zoho Meeting 1/5 · US Bad app, doesn’t provide webinar access anywhere: Awful app, clearly hasn’t been finished and doesn’t do what it advertises: no webinar tab, only meeting tab. It’s essentially useless for the webinar I am about to host ... so I’ll have to use the computer, which is also poorly formatted.
  15. [R5] Zoho Desk 4/5 · US Fixed.: Zoho fixed a bug that was reported very quick. Great developers.
  16. [R21] Zoho Desk 5/5 · US Worth it!: We're integrating nearly all of the Zoho solutions into our existing operations. We couldn't be more pleased - and don't shy away from it because it seems like a lot of apps to install... because it's NOT. Each one is simple to understand and any questions we have had, never had a chance to become "issues" that "fell through the cracks". I'm assuming that the level of communication an
  17. [R93] Zoho Meeting 1/5 · US Poor Integration: I was asked to be a host - I was sent a unique link in an email invite - clicking on the link brings me to Safari asking me to download an install pack. Why does the link not already connect to the app letting me in? NOT HELPFUL!

Synthesized from 103 recent App Store reviews · updated July 2026 · View on the App Store