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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Zoho Desk vs Zoho Cliq

Zoho Desk 4.7★ · Free + IAP 40
Winner Zoho Cliq
Zoho Cliq 4.8★ · Free + IAP 65

Zoho Cliq is generally the better choice for team communication, offering a more stable experience despite some recent app crashes, while Zoho Desk struggles with core functionality and reliability on mobile.

Full reviews: Zoho Desk · Zoho Cliq

Zoho Cliq, a team communication app, offers strong integration within the Zoho ecosystem and is praised as an alternative to Slack and Teams, though it faces issues with app crashes and notifications. Zoho Desk, a helpdesk app, is hampered by significant bugs, including an inability to send replies, frequent crashes, and missing key features on its mobile app.

Head to head

Features edge: Zoho CliqR4R12R13R17
Zoho Desk Zoho Desk users report that the mobile app lacks essential features found on the desktop, such as access to the knowledge base, task options, and the ability to turn off 'ticket closed' emails R4R12R17. The layout is also criticized for cutting off ticket words and not matching desktop categories R13.
Zoho Cliq Zoho Cliq is praised for its communication features, including smooth call handoff and efficient team communication . It integrates well with the broader Zoho ecosystem . However, some users note the app is too simple, lacking text formatting, easy thread finding, or team mentions . There are also requests for iPad support and improved video quality .
Ease of Use tieR7R9R23R25
Zoho Desk Zoho Desk is described as convenient and easy to use by some R23R25, particularly for viewing and creating quick tickets . However, others find it confusing, getting stuck in 'tight loops' . Issues like broken copy/paste R9 and an automatically changing 'send from' email address R7 significantly hinder usability.
Zoho Cliq Zoho Cliq is generally seen as intuitive and easy to use, especially for those within the Zoho ecosystem . However, some users find it confusing, non-intuitive, and a 'hassle' to get working . Frequent sign-outs also disrupt the user experience .
Reliability tieR1R3R6R8
Zoho Desk Zoho Desk suffers from significant reliability issues, with frequent crashes R3R6R20R22 and problems sending emails or replies R1R8. Users also report that the app doesn't work half the time, freezes, doesn't update, or tickets become unassigned . Notifications are a major problem, often not working at all R3R15R28R43.
Zoho Cliq Zoho Cliq also has notable reliability problems, particularly with frequent app crashes after updates or when viewing images . Notifications are a recurring issue, with messages not always reaching recipients or notifications not working on specific devices R90. Some users experience slow performance, especially on low bandwidth .
Price/Value tieR21R23R29R33
Zoho Desk Users appreciate Zoho Desk's free tier, finding it an effective tool for managing service requests R23. Many users integrate it as part of the broader Zoho ecosystem, finding value in the suite of solutions R21R29R33.
Zoho Cliq Zoho Cliq is seen as a valuable alternative to more expensive options like Slack and Microsoft Teams, especially for startups . It's noted that it's free to try for organizations and offers features like keeping messages forever .
Support tieR5R10R66R90
Zoho Desk One user praised Zoho Desk developers for quickly fixing a reported bug R5. However, another user had issues with contacts not syncing and being unable to leave feedback R10.
Zoho Cliq Some Zoho Cliq users express frustration with support, stating that feedback is ignored and bugs are not fixed despite assurances R90. There are complaints about being forced to email Zoho for basic features not working R66.
Pick Zoho Desk if

You need a basic, free helpdesk solution for quick ticket viewing and creation on the go, and are willing to tolerate significant mobile app limitations and bugs, primarily using the desktop version for full functionality R23.

Pick Zoho Cliq if

You are heavily invested in the Zoho ecosystem and need an integrated team communication tool that can serve as a less expensive alternative to Slack or Microsoft Teams, and you are prepared to deal with occasional app crashes and notification inconsistencies .

Evidence note: Both apps have a high lifetime rating, but recent reviews for both show a significant number of 1-star ratings, primarily due to app instability and critical bugs. The comparison focuses heavily on these recent negative experiences as they reflect current user sentiment. Zoho Desk's reviews are more consistently negative regarding core functionality on mobile, while Zoho Cliq's issues, though frequent, are often related to specific device models or updates.

Frequently asked

Does Zoho Desk's mobile app support knowledge base access?
No, Zoho Desk's mobile app currently lacks the ability to view, add, or edit knowledge base articles, which users consider a significant limitation R4R12R31.
Are notifications reliable on Zoho Desk and Zoho Cliq?
Notifications are a major pain point for both apps; Zoho Desk users frequently report not receiving any notifications for new tickets R3R15R28R43, and Zoho Cliq users also experience broken or inconsistent notifications, sometimes due to signing out issues .
Do these apps frequently crash?
Yes, both Zoho Desk and Zoho Cliq are plagued by frequent crashes; Zoho Desk crashes on refresh, search, or when opening tickets with images R3R6R20R22, while Zoho Cliq crashes often after updates, when viewing multiple pictures, or immediately upon opening for many users .

What reviewers actually said

Built only from these 103 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] Zoho Desk 2/5 · US No KB: If you’re looking to see your company KB, this app is worthless.
  2. [R12] Zoho Desk 3/5 · GB Knowledge base?: It’s a shame this can’t be viewed, articles added and edited from the app.
  3. [R13] Zoho Desk 2/5 · US Needs work: The application is of course convenient. However, the layout cuts off so much of the ticket words that the ticket views are useless. The layout needs a lot of redesign. The layout also doesn’t match up with the ticket categories you define on desktop. As usual lots of apps but very little consistency across them.
  4. [R17] Zoho Desk 4/5 · US Super convenient: Very reliable, doesn’t crash. Only downside is it lacks the functionality of turning off the “your ticket has been closed” email when closing a ticket within the app. You need to be on the desktop version. Would also be nice to have a swipe to delete option rather than having to go into each message.
  5. [R7] Zoho Desk 2/5 · US Zoho desk changes the send from email automatically to another address: The fact that zoho changes the email address to some default email every time I respond create massive disorder. Double the tickets. This happens only in the mobile app, not on the frack too. Impossible to use
  6. [R9] Zoho Desk 3/5 · US Like It But Copy and Paste is Broken: Cannot copy or paste in ticket replies. Screen just shakes up and down.
  7. [R23] Zoho Desk 4/5 · US Easy, effective tickets.: This app is an affect tool to create and manage service request tickets on your phone or tablet. The nice design allows you to check and update statuses without too many complicated menus. I am using the free Zoho Desk product and I’m happy with what it offers me both via the web and on my phone. I recommend it!
  8. [R25] Zoho Desk 5/5 · US Excelente aplicación: Fácil de usar e intuitiva. Muy bien diseñada.
  9. [R1] Zoho Desk 1/5 · US This app is HORRIBLE: Not only does the app lack features from what a support person would need to access this from their phone, what it does do DOESNT WORK. I am tired of typing up emails and then getting an error message that the message can’t send for NO reason. Your app is trash.
  10. [R3] Zoho Desk 3/5 · US Needs work: App crashes sometimes when attempting to refresh data. I never get any notifications even though I have them enabled. Only get sound and badges and no actual notifications.
  11. [R6] Zoho Desk 3/5 · US Crashes on Search: Love the love but when I search on iPhone 6 iOS 8.1 The app crashes. This also happened in 8.01 and 8.02 iOS versions. Fix issue with search as it is very important to use on mobile devices.
  12. [R8] Zoho Desk 5/5 · US ‘Reply’to ticket function not working: New update has error messages when replying to tickets
  13. [R21] Zoho Desk 5/5 · US Worth it!: We're integrating nearly all of the Zoho solutions into our existing operations. We couldn't be more pleased - and don't shy away from it because it seems like a lot of apps to install... because it's NOT. Each one is simple to understand and any questions we have had, never had a chance to become "issues" that "fell through the cracks". I'm assuming that the level of communication an
  14. [R29] Zoho Desk 5/5 · US Best Tool for organizing technical support: You need to be using Zoho Support backend though.
  15. [R33] Zoho Desk 5/5 · GB IT Technician: Thank you guys and gals. Having moved from SpiceWorks (another great Helpdesk) I have found another in Zoho Desk.
  16. [R5] Zoho Desk 4/5 · US Fixed.: Zoho fixed a bug that was reported very quick. Great developers.
  17. [R10] Zoho Desk 2/5 · US Can’t leave feedback and contact not syncing: cannot leave
  18. [R66] Zoho Cliq 1/5 · US Conference call does not work: Con call does not work. Its very frustrating how such a simple feature does not work. And somehow we are supposed to email to zoho every time for such small basic feature that are missing/not working. Cant you guys fix it for once??? Just letting you know, i am not going to send email to your support email id. I dont care if you fix the issue or not, we are moving
  19. [R90] Zoho Cliq 1/5 · US iOS cliq app issues: Last time I gave 4, but this time 1 is enough. It seems no care about customers. Although we go through Zoho assist with Technical department & they assured me that next update will fix all addressed bugs, but new update came & no change. Congratulations; That’s the Zoho customer service without any attention!!
  20. [R31] Zoho Desk 5/5 · GB Knowledge Base Access Required: Please could you in your next update provide us with Knowledge Base (KB) access for notes and updating articles on the fly.
  21. [R15] Zoho Desk 3/5 · GB No mobile notifications.: A great app let down by no mobile notifications on receiving new tickets. Until I can get alerts I can’t switch from zendesk :-(
  22. [R28] Zoho Desk 1/5 · US Notifications don't work and crashes: Notifications never work. If it did just that I would give it 3 stars! Obviously as other people have commented it crashes and does random things unexpectedly risking your business reputation
  23. [R43] Zoho Desk 2/5 · GB Usable - Just...: Basic app for replying to tickets on the go, but that's about it. No notifications on new tickets being opened (VERY basic feature for a ticket app) and my custom ticket statuses don't show up in the app either, so I can't even take a few minutes to organise my tickets when out and about. Considering this app recently had a "serious overhaul" there's still a lot more to do.
  24. [R20] Zoho Desk 2/5 · US Crashes on iPhone X: App crashes when ticket is opened which has embedded image. Latest update didn’t fix it.
  25. [R22] Zoho Desk 1/5 · US Great app but not for iPhone X: App works fine on iPhone X. However, when I open the ticket that has attachment of picture, app crashes right away. If this is fixed, app works just great !

Synthesized from 103 recent App Store reviews · updated July 2026 · View on the App Store