Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Zoho Desk vs Customer App

Zoho Desk 4.7★ · Free + IAP 60
Winner Zoho Desk
Customer App 4.1★ · Free + IAP 10

Zoho Desk is the clear choice for customer support management, despite its bugs, as Customer App is overwhelmingly reported as a tool used by scammers.

Full reviews: Zoho Desk · Customer App

Zoho Desk, a customer support management app, offers core ticketing features but struggles with reliability and limited mobile functionality. Customer App, on the other hand, is widely reported by users as a tool used by scammers to gain access to personal financial information.

Head to head

Features & Functionality edge: Zoho DeskR4R12R17R19
Zoho Desk Zoho Desk users appreciate its ability to create and manage service tickets and view updates, but many find the mobile app lacks essential features present in the desktop version, such as knowledge base access, task options, report viewing, and the ability to turn off 'ticket closed' emails R4R12R17R19. Some users also report issues with custom ticket statuses not appearing and the inability to assign tickets R43.
Customer App Customer App reviews do not discuss its intended features or functionality, as nearly all reviews focus on the app being used as a tool for scams R49R51R54R61.
Ease of Use & Reliability edge: Zoho DeskR1R3R6R7
Zoho Desk Zoho Desk is described as intuitive and easy to use by some R23, but many users report significant reliability issues, including frequent crashes, especially on search or when opening tickets with embedded images R3R6. Other problems include emails not sending, notifications not working, copy-paste being broken, and the app changing the 'send from' email address automatically R1R3R7.
Customer App Customer App is consistently described as difficult to use due to its association with fraudulent activity R46R47R49R51. One user reported constant crashing .
Support & Responsiveness edge: Zoho DeskR5R10R21R49
Zoho Desk Zoho Desk has received praise for quick bug fixes and good communication from developers R5R21. However, some users report issues with contacting support or leaving feedback R10.
Customer App Customer App users report a complete lack of customer service, with numbers not working . Many reviews are from individuals who believe the app is used by scammers, making direct support for legitimate issues irrelevant R49R51R54R61.
Security & Trust edge: Zoho DeskR46R47R49R51
Zoho Desk Zoho Desk reviews do not raise specific security concerns, focusing instead on functionality and reliability issues.
Customer App Customer App is overwhelmingly associated with scams and fraudulent activity, with numerous users reporting attempts to steal money, access bank accounts, and compromise personal information R46R47R49R51. Many users warn others not to download the app.
Pick Zoho Desk if

You need a mobile app to manage customer support tickets and are willing to contend with occasional bugs and limited mobile features, especially if you are already integrated with other Zoho solutions R21.

Pick Customer App if

There is no scenario in which Customer App should be chosen due to the overwhelming reports of it being used for scams.

Evidence note: The evidence for Customer App is heavily one-sided, with nearly all reviews indicating it is a tool used by scammers rather than a legitimate customer service application. This makes a direct feature-by-feature comparison difficult, as users are not reviewing its intended functionality.

Frequently asked

Is Customer App safe to download?
No, Customer App is widely reported by users as being used by scammers to gain access to personal information, bank accounts, and to defraud individuals of money, and should not be downloaded R49R51R54R61.
Does Zoho Desk offer a free version?
Yes, Zoho Desk offers a free product, and users have reported satisfaction with what it offers on both web and mobile platforms R23.
Are there known issues with Zoho Desk notifications?
Yes, several Zoho Desk users report that they do not receive mobile notifications for new tickets, even when enabled, which is a significant drawback for timely support R3R15R28R43.

What reviewers actually said

Built only from these 103 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] Zoho Desk 2/5 · US No KB: If you’re looking to see your company KB, this app is worthless.
  2. [R12] Zoho Desk 3/5 · GB Knowledge base?: It’s a shame this can’t be viewed, articles added and edited from the app.
  3. [R17] Zoho Desk 4/5 · US Super convenient: Very reliable, doesn’t crash. Only downside is it lacks the functionality of turning off the “your ticket has been closed” email when closing a ticket within the app. You need to be on the desktop version. Would also be nice to have a swipe to delete option rather than having to go into each message.
  4. [R19] Zoho Desk 4/5 · US Useful iphone app for desk: The app works well...it is missing task options though so please add this function.
  5. [R1] Zoho Desk 1/5 · US This app is HORRIBLE: Not only does the app lack features from what a support person would need to access this from their phone, what it does do DOESNT WORK. I am tired of typing up emails and then getting an error message that the message can’t send for NO reason. Your app is trash.
  6. [R3] Zoho Desk 3/5 · US Needs work: App crashes sometimes when attempting to refresh data. I never get any notifications even though I have them enabled. Only get sound and badges and no actual notifications.
  7. [R6] Zoho Desk 3/5 · US Crashes on Search: Love the love but when I search on iPhone 6 iOS 8.1 The app crashes. This also happened in 8.01 and 8.02 iOS versions. Fix issue with search as it is very important to use on mobile devices.
  8. [R7] Zoho Desk 2/5 · US Zoho desk changes the send from email automatically to another address: The fact that zoho changes the email address to some default email every time I respond create massive disorder. Double the tickets. This happens only in the mobile app, not on the frack too. Impossible to use
  9. [R5] Zoho Desk 4/5 · US Fixed.: Zoho fixed a bug that was reported very quick. Great developers.
  10. [R10] Zoho Desk 2/5 · US Can’t leave feedback and contact not syncing: cannot leave
  11. [R21] Zoho Desk 5/5 · US Worth it!: We're integrating nearly all of the Zoho solutions into our existing operations. We couldn't be more pleased - and don't shy away from it because it seems like a lot of apps to install... because it's NOT. Each one is simple to understand and any questions we have had, never had a chance to become "issues" that "fell through the cracks". I'm assuming that the level of communication an
  12. [R49] Customer App 1/5 · US Scammers used this on me: Scammers used this on me pretending to be PayPal
  13. [R46] Customer App 3/5 · US FRAUDULENT ACTIVITY: FRAUD
  14. [R47] Customer App 1/5 · US Scam: Scam
  15. [R51] Customer App 1/5 · US Scam call tried to make me share my bank cards تحملو تنزلون البرنامج هاي حراميه: someone used this app to scam me
  16. [R54] Customer App 4/5 · US Scammed: I was scammed by someone supposedly helping me authenticate my Amazon account so I could purchase from Sheehan. Once I realized what was going on Guy had taken $500 from two cards on my Amazon account I figured it out and got my money refunded. Watch out for people using this app
  17. [R61] Customer App 1/5 · US Scam: This was used to scam me out of over $700 someone report this app this cannot be legal.
  18. [R23] Zoho Desk 4/5 · US Easy, effective tickets.: This app is an affect tool to create and manage service request tickets on your phone or tablet. The nice design allows you to check and update statuses without too many complicated menus. I am using the free Zoho Desk product and I’m happy with what it offers me both via the web and on my phone. I recommend it!
  19. [R15] Zoho Desk 3/5 · GB No mobile notifications.: A great app let down by no mobile notifications on receiving new tickets. Until I can get alerts I can’t switch from zendesk :-(
  20. [R28] Zoho Desk 1/5 · US Notifications don't work and crashes: Notifications never work. If it did just that I would give it 3 stars! Obviously as other people have commented it crashes and does random things unexpectedly risking your business reputation
  21. [R43] Zoho Desk 2/5 · GB Usable - Just...: Basic app for replying to tickets on the go, but that's about it. No notifications on new tickets being opened (VERY basic feature for a ticket app) and my custom ticket statuses don't show up in the app either, so I can't even take a few minutes to organise my tickets when out and about. Considering this app recently had a "serious overhaul" there's still a lot more to do.

Synthesized from 103 recent App Store reviews · updated July 2026 · View on the App Store