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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Customer App

20
User verdict / 100 High confidence In trouble

The Zoho Customer App is widely reported by recent users as a tool leveraged by scammers to gain unauthorized access to personal and financial information, despite some users finding it helpful for legitimate support interactions.

4.1★ lifetime (3,313) Free + in-app purchases since 2017 by Zoho Corporation updated 0.6 mo ago recent negative 92% 120 reviews across 4 regions
Scam Activity Legitimate Support App Performance
5★24
4★4
3★8
2★6
1★397
recent reviews across 4 regions, vs the 4.1★ lifetime average

Recent reviews for the Zoho Customer App overwhelmingly highlight its use by scammers to defraud users, leading to financial loss and privacy concerns. While some users found the app effective for legitimate technical support, the prevalence of scam reports significantly overshadows positive feedback. The app's lifetime rating is 4.07, but recent sentiment is highly negative, indicating a sharp downward trajectory in user experience.

What users like

  • Helpful for legitimate technical support and screen sharing presentationsR1R3R21R24
  • Allows remote viewing of iOS devices for assistanceR346R321

What users complain about

  • Frequently used by scammers to gain access to users' phones and financial accountsR4R5R6R7
  • Users report significant financial losses, including hundreds or thousands of dollars, due to scams facilitated by the appR12R17R19R23
  • Some users experienced app crashes during important callsR2R245
  • Customer support for the app itself is reported as unresponsive or non-existent by some usersR13R33
  • The process for clients to grant access for screen viewing can be cumbersomeR321

Latest update · v1.10

What the developer says changed (the verdict above weighs this against what reviewers report):

Zoho Assist now supports enhanced device enrollment via Mobile Device Management (MDM) hosting, offering additional configuration options that give IT admins greater flexibility and control over the enrollment, deployment, and management of unattended devices at scale

Recurring themes

Scam Activity negative
The overwhelming majority of recent reviews indicate that scammers frequently use this app to trick users into granting remote access to their devices, leading to theft of personal information and money. Users report scammers posing as legitimate companies like PayPal, Amazon, Apple, eBay, Roku, Venmo, Facebook, StubHub, Kohl's, Geek Squad, and NBN. Many users lost significant amounts of money, with some reporting hundreds or thousands of dollars stolen. Some reviews suggest the app records keystrokes or takes screenshots without explicit user knowledge.R4R5R6R7
Legitimate Support positive
A smaller number of reviews praise the app for its intended purpose, facilitating legitimate technical support and screen sharing. Users describe support agents as helpful, patient, and professional. It is noted as useful for remote viewing of iOS devices.R1R3R21R24
App Performance negative
Some users reported issues with the app crashing during use and calls dropping. The process for clients to grant access for screen sharing is also described as cumbersome.R2R245R321

Who it's for

This app is for individuals who need to receive technical support from a trusted, verified source that explicitly uses Zoho Assist for remote viewing . It is NOT for anyone who is asked to download it by an unsolicited caller, text message, or suspicious online support contact, as these are overwhelmingly reported as scam attempts R50R73R83.

Evidence note: The evidence for scam activity is extremely strong and widespread across many reviews, with consistent narratives of financial fraud and identity theft. Positive reviews are present but significantly outnumbered by scam reports in the recent sample. The developer's notes mention MDM support, which is not addressed by user reviews, as the focus is almost entirely on scam use cases.

Frequently asked

Is the Zoho Customer App safe to download?
Based on recent reviews, the Zoho Customer App is frequently used by scammers to gain unauthorized access to users' devices and financial information, making it unsafe if downloaded at the request of an unknown or suspicious party R50R73R83.
What kind of scams are associated with this app?
Scammers use this app while impersonating various companies like PayPal, Amazon, Apple, eBay, Roku, and others, to trick users into sharing their screen and accessing banking or personal accounts, often resulting in significant financial losses R17R20R23R25.
Can scammers steal money using this app?
Yes, many users report being scammed out of hundreds to thousands of dollars after downloading this app at the request of fraudsters who then gained access to their bank accounts, credit cards, and other financial platforms R12R17R19R23.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US Mangers: Greatest service
  2. [R3] 5/5 · US Teresa: Thanks for your patience .
  3. [R21] 5/5 · US Atención: Muy profesional
  4. [R24] 5/5 · US Apple helped me, Dave: Dave was very helpful, and getting me caught up on what was going on on my Apple account. I’m doing exactly what he told me to do he was great
  5. [R346] 5/5 · AU Good addition to Zoho assist: Allows remote view of iOS, works well, easy to use. I did see a lot of negative comments about this being an app for scammers, however it’s like saying a computer is good for scammers to scam people so don’t use a computer. Doh. There are lots of warnings when using the app and yes some people will try and misuse this app. Follow the warnings and don’t click on links
  6. [R321] 4/5 · CA Not the easiest app to use: Although this app works great to view clients iOS devices when they need assistance, the steps the client has to go through to allow access is very cumbersome. Look at it this way, if a client needs me to view something on their screen it is due to lack of knowledge on how to use their device. Trying to walk them through all the steps necessary to view their display i
  7. [R4] 1/5 · US Scam: Scam
  8. [R5] 1/5 · US Scammers used this on me: Scammers used this on me pretending to be PayPal
  9. [R6] 1/5 · US Scam call tried to make me share my bank cards تحملو تنزلون البرنامج هاي حراميه: someone used this app to scam me
  10. [R7] 1/5 · US Terrible: Scammers use this under guise as assistance; be very careful. Would give negative stars if possible.
  11. [R12] 1/5 · US Scam: This was used to scam me out of over $700 someone report this app this cannot be legal.
  12. [R17] 1/5 · US Amazon Scam: They just had me download the app and tried to steal $400 from me using this app. They said they were an Amazon representative. Crazy.
  13. [R19] 1/5 · US Theft: Do not allow access to ur phone . I was advised by somebody who said they worked at StubHub very aggressively to download this customer app and when I did, they tried to make me put $250 into a part of this app and when it didn’t work, he tried to get me to do something else and that’s when I knew I had been been scammed! I have no idea if this person has access to my information or not. I
  14. [R23] 4/5 · US Scammed: I was scammed by someone supposedly helping me authenticate my Amazon account so I could purchase from Sheehan. Once I realized what was going on Guy had taken $500 from two cards on my Amazon account I figured it out and got my money refunded. Watch out for people using this app
  15. [R2] 1/5 · US Constant crashing: Wasn’t able to use it during an important call because it constantly crashed. Won’t be using it again.
  16. [R245] 4/5 · US Zoho Assist: Assistant was helpful but my call kept dropping.
  17. [R13] 1/5 · US No customer service: This is awful that you list a customer service number but they don’t work!!
  18. [R33] 1/5 · US SCAMMED SCAMMERS: While using your service to get assistance transferring my cryptocurrency. I was scammed I’ve made several attempts to contact someone but have failed. I have reported this app to the FBI and will be moving forward with legal actions
  19. [R50] 1/5 · US App used by scammers: This app is frequently used by scammers to swindle the elderly. Do Not Download!
  20. [R73] 1/5 · US SCAM: Do not download this app it’s being used for accessing accounts and scamming money!!! Do NOT do this for ANY body asking you to!
  21. [R83] 1/5 · US Used for scams!: If they ask you to download this they’re a scam artist. Do not continue .
  22. [R20] 1/5 · US Scam!: I received a text saying my Apple ID was compromised so I clicked on the number. Obviously that was a mistake. They had me download this app and tried to get me to log into my bank app while I was sharing my screen. This app might not directly have anything to do with this fraud but it’s certainly what it’s being used for. Beware!
  23. [R25] 1/5 · US SCAMMED: Found a number online for YouTube, called and the guy really did a number on us. Almost $4,000 by saying and asking all kinds of things. We thought entire time it was You Tube 🙄

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store