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Updated July 2026 · real, multi-region App Store reviews
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AXS Tickets alternatives

AXS Tickets users often face login issues and difficulty purchasing tickets, leading many to seek alternatives. Other apps like Ticketmaster, Fandango, StubHub, SeatGeek, and Vivid Seats offer varying experiences for buying event and movie tickets, each with its own strengths and weaknesses.

Why users look for alternatives to AXS Tickets

The alternatives

Ticketmaster－Buy
4.8★ · 4,077,292 ratings · Free

Ticketmaster is a primary ticket seller for many events, with some users finding it easy to use for purchasing tickets without problems R58R60R62. However, it also faces criticism for high fees and issues with its bot prevention measures.

Better for: Ticketmaster is better for users who want to buy tickets directly from a primary seller and have had positive experiences with its purchasing process R55R58. It suits those who prioritize a wide selection of events and have found the app to be quick and easy to use R60R62.

Head-to-head: AXS Tickets vs Ticketmaster－Buy
Fandango
4.9★ · 2,324,079 ratings · Free

Fandango is primarily for movie tickets, offering an easy way to see showtimes, theater locations, and purchase tickets R75R78. It provides discounts and waives fees for members, and some users praise its customer service for resolving issues R69R72.

Better for: Fandango is better for moviegoers who want a dedicated app for purchasing cinema tickets, especially if they value features like seeing all theaters and showtimes in one place R75R78. It's also suitable for those who would benefit from membership perks like monthly discounts and waived fees R72.

Head-to-head: AXS Tickets vs Fandango
StubHub
4.8★ · 1,386,365 ratings · Free

StubHub is a secondary ticket marketplace where users can find deals on seats and resell tickets R80. It is known for including all fees upfront, avoiding surprises at checkout . However, some users report issues with tickets not arriving or being oversold R79R82R86.

Better for: StubHub is better for users looking for last-minute deals or resale tickets, as some have found the best prices there R80. It suits those who appreciate knowing the total cost upfront without hidden fees .

Head-to-head: AXS Tickets vs StubHub
SeatGeek
4.9★ · 1,049,196 ratings · Free

SeatGeek offers a variety of options for concerts, sporting events, and musicals, with some users finding great deals R97R101. A notable feature is the ability to see the view from your seats before buying R105. However, users frequently criticize its high fees and poor customer service R96R99.

Better for: SeatGeek is better for users who want to compare a wide variety of event tickets and appreciate the visual aid of seeing their seat view before purchase R101R105. It can be a good option for those seeking deals, but users should be aware of potential high fees R97R99.

Head-to-head: AXS Tickets vs SeatGeek
Vivid Seats | Buy Tickets
4.7★ · 395,669 ratings · Free

Vivid Seats is a third-party ticket app often praised for having competitive prices and making it easy to find last-minute tickets R109R111R113. It acts as a middleman between buyers and sellers R109. However, some users report issues with non-official tickets, price discrepancies between accounts/platforms, and poor customer support R107R110.

Better for: Vivid Seats is better for users looking for the cheapest prices on concert tickets, especially for last-minute purchases R109R111R113. It suits those who are comfortable with a third-party marketplace model R109.

Head-to-head: AXS Tickets vs Vivid Seats | Buy Tickets
Stick with AXS Tickets if

You should stick with AXS Tickets if you consistently have positive experiences with the app, such as smooth event entry and helpful updates, and if you primarily attend events where AXS is the exclusive or preferred ticketing platform .

Frequently asked

Why do people have trouble logging into AXS Tickets?
Users report frequent issues with AXS Tickets logging them out without explanation, restricting access, or having problems with password changes and passkey prompts that prevent them from accessing their tickets R1R3R6R7. Some also mention difficulties editing profile information or merging accounts, which can lead to login complications R3.
Is it hard to buy tickets on AXS Tickets?
Many users find it incredibly difficult to purchase tickets on AXS Tickets, citing issues with the app thinking they are a bot, payment processing failures, and a frustrating buying process R10R15R19R32. Some have missed out on tickets due to these technical problems .
Can you resell tickets on AXS Tickets?
While AXS Tickets promotes reselling, many users report difficulties, stating that tickets never sell even when prices are lowered, or that they are unable to edit or proceed with selling tickets R23R27R45. Some users have also been forbidden from selling below face value R45.
Are there hidden fees on Ticketmaster?
Some Ticketmaster users criticize the app for what they perceive as 'insane fees' and describe it as a 'scalper kingdom,' implying that fees are high R59. However, other users praise Ticketmaster for being 'easy' and having 'no hiding fees' R62.
Does Fandango have good customer service?
Fandango has received positive feedback for its customer service, with users reporting that representatives were 'super helpful and easy to work with,' providing step-by-step guidance and resolving promo code issues quickly R69.
Can you get refunds on StubHub?
StubHub's 'all sales are final' policy is a point of frustration for some users who cannot get refunds if they can no longer attend a show R88. While StubHub does refund for tickets that do not exist or are oversold, users still incur wasted time and travel expenses R79R82R86.
Are SeatGeek fees high?
Many SeatGeek users complain about 'outrageous fees' and 'ridiculous' markups, stating that the fees are too high R99R105.
Is Vivid Seats reliable for tickets?
Vivid Seats is seen by some as reliable for finding tickets, even last minute, and often has competitive prices R108R109R111R113. However, some users report issues with tickets not being official, price discrepancies, and tickets not arriving until close to the event R107R109R110.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] AXS Tickets 1/5 · US constantly questions me being real: Seriously, I buy wayyy too many tickets to Axs shows and it constantly ‘restricts my access’ for some reason.
  2. [R3] AXS Tickets 3/5 · US They collect government IDs: The app works OK, despite frequently logging you out without explanation, but the customer service needs work. Among other things, if you have multiple accounts and want to merge them into one, they require you to submit a copy of your government issued identification, but make no assurances regarding their treatment of confidential information, and also don’t provide
  3. [R6] AXS Tickets 3/5 · GB Don’t know what has happened but since the update: I only gave it 3 stars coz the new update I can’t log in so it I went to change the password so I put in a new password it then password changed so I go back to the login page so when I put the new password in it still says wrong password
  4. [R7] AXS Tickets 1/5 · US Can’t even use the app because I’m stuck signing in at every click: I just want my concert tickets. This create a passkey prompt will not allow you to click maybe later. I’ve spent 20 minutes trying to log in for my tickets. I JUST WANT MY TICKET. A password should suffice. WE DON’T NEED AN APP FOR EVERYTHING!
  5. [R10] AXS Tickets 1/5 · US Worst site ever!!!: Keep having issues purchasing tickets from this site. It shouldn’t be this hard.
  6. [R15] AXS Tickets 3/5 · GB Frustrating: Tried to book several times and used different cards but the site would not accept nor was it possible to talk to AXS no phone number …
  7. [R19] AXS Tickets 1/5 · US Doesn’t work: I have never been able to successfully purchase tickets on the first try. The “verifying a fair experience” stops me every time
  8. [R21] AXS Tickets 1/5 · US Frankly embarrassing app: thinks Im a bot no matter what I do on ANY device. At least I cant waste money on more concerts
  9. [R31] AXS Tickets 1/5 · US Horrible Company: Their customer service does the impossible- they make Ticketmaster look good. Their app touts easy transfers so when I bought two expensive tickets to gift to my wife and daughter I was surprised that the were non transferable due to “ artist request “. Would have been helpful if that was stated up front. Five emails to resolve came back with the same canned response. Stay away
  10. [R34] AXS Tickets 1/5 · US Service Not as Described and NO Customer Service: I strongly recommend to avoid using this app to purchase tickets if possible. Recently attended an event through this company and they oversold the event. I was cheated out of $350 dollars in upgrades. When I reached out to customer support to ask for a refund, the company not only did not refund me for their mistake, but they completely ignored
  11. [R37] AXS Tickets 1/5 · US Pure awful: The app is faulty. The UI is poor. If I have to call to speak to a human three times to deal with a ticket I already bought, then there’s a problem. You guys need to get out of the ticketing business.
  12. [R16] AXS Tickets 1/5 · US Mr Fleming: My tickets were never transferred
  13. [R23] AXS Tickets 1/5 · US Can’t sell tickets: You promote reselling tickets and it never happens even when I lower them!!! Why is this?
  14. [R27] AXS Tickets 1/5 · US AXS is Terrible: Axis has to be the worst platform for Tickets especially when dealing with selling I had some for sale. I cannot does not allow me to edit and I deleted tried to attempt to resell them now it’s not letting me sell them even though I’m able to click it and not proceed.
  15. [R45] AXS Tickets 1/5 · US Take my money, please: Every interaction I have with AXS leaves me feeling violated. I was sick and couldn’t attend a concert I bought a ticket for. Tried to resell it on the app and was forbidden from selling below face value. I guess they don’t want to risk somebody buying mine instead of one of theirs. Of course my ticket didn’t sell. Thanks AXS for screwing me yet again!!
  16. [R29] AXS Tickets 1/5 · US Tickets Vanished: Bought two tickets for Journey concert in Lincoln, NE for May 8 ($430). Concert rescheduled to July 6. Tickets vanished. Flew to Lincoln, rented hotel. Contacted AXS. Still no tickets. They say concert cancelled. Outside arena. People streaming in to enjoy Journey. Will have to buy second set of tickets to get in.
  17. [R55] Ticketmaster－Buy 5/5 · US For Sure Tickets: Stub hub got me one time never again I only shop Ticketmaster!
  18. [R58] Ticketmaster－Buy 5/5 · US 5 Stars: Thus far, you have not let me down. Any ticket chosen was bought with no problems. Keep it up.
  19. [R60] Ticketmaster－Buy 5/5 · US Quick and easy: Love the options !!
  20. [R62] Ticketmaster－Buy 5/5 · US Easy: Easy straight forward no hiding fees.
  21. [R69] Fandango 5/5 · US Great customer service!!!: I had to call customer service to help me with a promo code problem. They were super helpful and easy to work with. They got me all squared away quickly. They walked me through everything step-by-step. It was a very good experience. The app is super easy to use. I would definitely recommend this to everyone!!!
  22. [R72] Fandango 5/5 · US Great to have & pays for itself: I love having fandango. The discounts come in handy, saving anything these days helps. You get $10 off every month plus reward points & they waive fees at checkout too. I love having all the movies in one place to see and also being able to watch all the trailers too.
  23. [R75] Fandango 5/5 · US Obsessed with Fandango: Fandango is the perfect app. Wanna see all of the theaters where a movie is chosen, bam. Want to see all of the movies playing at a theater of your choice, bam. Want to save your favorite theaters, bam. Need to cancel your tickets right before the film? No prob, you have a credit to use at any theater on a future date of your choosing. Fandango is the only way to visit the
  24. [R78] Fandango 5/5 · US Love Fandago: Very easy app to use, I like seeing all theaters near me and their times posted. Fandago makes my movie experience great! It’s amazing to use
  25. [R79] StubHub 1/5 · US Got scammed: I got scammed on this platform 7/9/2026. StubHub is letting people resell tickets they don’t have. We got scammed, came to a play and it turns out we don’t have tickets that were “ON THE WAY” we got refunded for tickets. But our Ubers and time got wasted and not refunded.
  26. [R80] StubHub 5/5 · US Email me discount for my review now: I love Stubhub. I’ve made so many purchases through them. The best deals on seats hands down.
  27. [R82] StubHub 1/5 · US Scam Hub: We bought Netherlands vs Japan tickets last year. Hours before the event we were told the tickets do not exist. Do not give this company your money!
  28. [R86] StubHub 1/5 · US Oversold tickets: Planned this Tyler concert for months to celebrate my family and a new path my family is taking. All to be told last second our tickets were oversold and there is nothing they can do. Got our money back. Still out of the drive time to the venue and gas from family coming in out of state. Never go with this app. They do not care.
  29. [R96] SeatGeek 1/5 · US No customer service: Spouse bought tickets transferred them to me. Made me sign up for an account when I clicked on the link. Ticket wasn’t there. Tried to contact CS, got AI instead. Said it would forward info to CS. 4 days later no response. Ask for a phone number, it refused to connect me. Just said I’d hear back by email. They have poor customer service. And they seem to be ok wasting my time.
  30. [R97] SeatGeek 5/5 · US Best Tickets: I love getting tickets for so cheap and if something happens to my tickets seat geek hooks it up with better seats to the event true story
  31. [R99] SeatGeek 4/5 · US Outrageous Fees !: My go to for tickets But, Fees are outrageous !!
  32. [R101] SeatGeek 5/5 · US Tickets for events: I have used other ticket companies but seat geek has had a wide variety of options for concerts, sporting events, and musicals . I will continue to check them out when purchasing.
  33. [R107] Vivid Seats | Buy Tickets 1/5 · US Buyer beware - non official tickets: Vivid seat sells tickets that are not yet for sale, and are not clear that you are not buying a particular ticket, but a service that someone is buying a ticket for you. I feel scammed. I thought I was buying an official ticket, when the real tickets are going on sale on a few days and will be much cheaper than I paid. Their support team refused to offer a refu
  34. [R109] Vivid Seats | Buy Tickets 3/5 · US Kinda sketchy, but it does work: Bought ticket for concert a week before, had the cheapest prices of any platform, what I didn’t know is that vivid acts like a middle man between individual buyers and sellers, they don’t actually hold the tickets. I didn’t receive the ticket for 3 days, so I tried to contact support, which was a battle of its own to find their support information, chatted with an
  35. [R111] Vivid Seats | Buy Tickets 5/5 · US Great: Good prices
  36. [R113] Vivid Seats | Buy Tickets 5/5 · US Love vivid seats: Best prices, always can even find tickets last min!
  37. [R32] AXS Tickets 1/5 · US Buying tickets incredibly difficult: They have so many “protections” that the site and app can’t recognize regular people trying to buy tickets. I feel like it forces me into the secondary market since their website and app refuse to recognize me as a legitimate ip address.
  38. [R59] Ticketmaster－Buy 1/5 · US Scalper Kingdom: This app is the king of scalpers, they are actively scalping you with their insane fees. And because they make money off every ticket sale, they actually prefer resale and let the bots in over real people in queues
  39. [R88] StubHub 2/5 · US NO Refunds!!!??: Easy to use and nicely priced tickets, but the “all sales are final” rule really trips me up. I don’t think there’s any reason I should have to rely on luck for my tickets to resell to get my money back if I can no longer attend a show, I just think that’s really scammy and weird. I kinda need a refund to get another ticket. I get a refund, you get the ticket back, I can get anoth
  40. [R105] SeatGeek 5/5 · US Fees: The fees are ridiculous. The mark up shouldn’t be as much as it is. I do like that you can see you view from your seats before you buy them.
  41. [R108] Vivid Seats | Buy Tickets 5/5 · US Isoxo: Crazy easy. Thanks for the email reminder
  42. [R110] Vivid Seats | Buy Tickets 1/5 · US A Costly Error: So I recently used this app to purchase Ariana grande tickets and I felt robbed. While purchasing the first round of tickets I was alerted by the app…that the tickets were already bought and sold out in the selected section. However in actuality they were sold to me but there was no notification made about an approved sale. This lead me to purchase tickets in another section crea

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store