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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

AXS Tickets vs StubHub

AXS Tickets 4.6★ · Free to download 55
Winner StubHub
StubHub 4.8★ · Free to download 60

StubHub is generally a better choice for ticket purchasing due to its slightly higher reliability in ticket delivery and customer service, despite some significant issues.

Full reviews: AXS Tickets · StubHub

StubHub and AXS Tickets both face significant user complaints regarding technical issues, ticket delivery, and customer service. While AXS struggles with login problems and bot detection, StubHub users frequently report issues with misrepresented or undelivered tickets and poor customer support when problems arise.

Head to head

Features & Ease of Use tieR1R2R3R4
AXS Tickets AXS Tickets users report frequent login issues, with the app often logging them out or getting stuck on sign-in prompts R3. Many users also complain about the app's 'bot detection' mechanisms, which prevent legitimate purchases R1R19R35. Some find the app easy to use for finding and buying tickets once logged in R2. However, there are also complaints about not being able to change email addresses or edit profiles R4, and difficulties with transferring tickets .
StubHub StubHub is generally described as easy to use for finding and purchasing tickets . However, users frequently encounter bugs, such as the app showing unavailable tickets or locking up . There are also issues with parking passes not transferring to phones and the app changing language or autofilling incorrect emails R90. Some users appreciate the ability to find last-minute tickets and see all-inclusive pricing R75.
Reliability & Ticket Delivery tieR1R9R16R19
AXS Tickets AXS Tickets users report significant problems with tickets vanishing R31, not being transferred R16, or not showing up in the app R9. Some users also experienced issues where purchased tickets showed up incorrectly (e.g., Gold Circle tickets appearing as GA) R21. The app's security measures sometimes block legitimate users from buying tickets R1R19R35.
StubHub StubHub users frequently report issues with tickets not being delivered R61, being invalid at the venue , or being oversold . There are also complaints about tickets being misrepresented or changed after purchase . While some users had smooth transactions and timely delivery , many faced last-minute cancellations or issues .
Price & Value tieR25R29R35R53
AXS Tickets AXS Tickets users complain about difficulties in reselling tickets, with the app sometimes preventing sales below face value R25 or having issues with editing and re-listing R29R53. Some users feel the site's 'protections' force them to secondary markets R35.
StubHub StubHub users frequently complain about high fees R74. While some find good deals and appreciate all-inclusive pricing R75, others feel the 'all sales are final' policy is scammy and makes it hard to get refunds if plans change . There are also reports of being charged for tickets that were not received or were invalid .
Customer Support tieR3R11R15R17
AXS Tickets AXS Tickets customer service receives numerous negative reviews, with users reporting difficulties in reaching support R15, receiving canned responses , and issues not being resolved R39R45. Some users had positive experiences, noting helpful staff and quick resolutions R11R17. There are also concerns about submitting government IDs for account merges without security assurances R3.
StubHub StubHub's customer service is a major point of contention, with many users describing it as terrible R90. Complaints include agents being unhelpful , disrespectful , speaking broken English , and hanging up . Users often report being run in circles or receiving no resolution when tickets are invalid or misrepresented . However, some users had positive experiences, with representatives guiding them through steps or guaranteeing tickets/refunds .
Pick AXS Tickets if

Pick AXS Tickets if you are attending an event where it is the primary ticketing platform and you have a straightforward purchase, as some users find it easy to use for direct bookings R2.

Pick StubHub if

Pick StubHub if you are looking for a wide selection of tickets, including last-minute options, and are comfortable with the potential for higher fees, as some users find good deals and appreciate the all-inclusive pricing R75.

Evidence note: Both apps have a significant number of negative reviews, especially recent ones, indicating ongoing issues. The lifetime ratings are higher than what the recent reviews suggest. Many complaints for both apps revolve around core functionality (login, ticket delivery) and customer service, making a clear 'winner' difficult in several dimensions.

Frequently asked

Do AXS Tickets and StubHub have reliable ticket delivery?
Both AXS Tickets and StubHub have significant reliability issues with ticket delivery, according to user reviews. AXS users report tickets vanishing, not transferring, or displaying incorrectly R16R21R31, while StubHub users frequently experience tickets not being delivered, being invalid at the venue, or being oversold R61.
Which app has better customer service?
Neither app consistently provides good customer service, with both receiving numerous complaints. AXS Tickets users report difficulties reaching support and unresolved issues R15R39R45, while StubHub users describe customer service as terrible, unhelpful, and often leading to no resolution for problems like invalid or misrepresented tickets R90.
Are there issues with buying tickets on AXS Tickets?
Yes, many AXS Tickets users report issues with purchasing tickets, including the app frequently thinking they are a bot and blocking access R1R19R35, as well as problems with payment processing and the inability to go back to add items like parking R10R15.
Does StubHub have high fees?
Yes, StubHub users frequently complain about high fees, with one user citing $75 in fees for a resale e-ticket R74. While some appreciate the all-inclusive pricing, the general sentiment is that fees can be substantial.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] AXS Tickets 1/5 · US constantly questions me being real: Seriously, I buy wayyy too many tickets to Axs shows and it constantly ‘restricts my access’ for some reason.
  2. [R2] AXS Tickets 5/5 · US Rosalia Lux Tour Houston tx: Amazing Performance of Rosalia MotoMami and I hope her can come to Edinburgh, Texas to Bert Area ..btw AXS IS AWESOME EVENts, Concert and sports tickets seller! The best! AXS has awesome App!
  3. [R3] AXS Tickets 3/5 · US They collect government IDs: The app works OK, despite frequently logging you out without explanation, but the customer service needs work. Among other things, if you have multiple accounts and want to merge them into one, they require you to submit a copy of your government issued identification, but make no assurances regarding their treatment of confidential information, and also don’t provide
  4. [R4] AXS Tickets 1/5 · US Changes: I think it’s not good that we can not change the email address in the account. It should be possible because in my case I need to change the one that o have in my account now. I’m not gonna have access anymore to my first one.
  5. [R9] AXS Tickets 3/5 · GB KiMiKiM: Not sure when to expect My ticket download 1st time using the app so let’s see
  6. [R16] AXS Tickets 1/5 · US Mr Fleming: My tickets were never transferred
  7. [R19] AXS Tickets 1/5 · US Doesn’t work: I have never been able to successfully purchase tickets on the first try. The “verifying a fair experience” stops me every time
  8. [R25] AXS Tickets 1/5 · US Can’t sell tickets: You promote reselling tickets and it never happens even when I lower them!!! Why is this?
  9. [R29] AXS Tickets 1/5 · US AXS is Terrible: Axis has to be the worst platform for Tickets especially when dealing with selling I had some for sale. I cannot does not allow me to edit and I deleted tried to attempt to resell them now it’s not letting me sell them even though I’m able to click it and not proceed.
  10. [R35] AXS Tickets 1/5 · US Buying tickets incredibly difficult: They have so many “protections” that the site and app can’t recognize regular people trying to buy tickets. I feel like it forces me into the secondary market since their website and app refuse to recognize me as a legitimate ip address.
  11. [R53] AXS Tickets 1/5 · US Helpless: Total nonsense trying to access my account for resale price update as it wasn’t update as far as I can see the last time I changed price. They want order # for ticket? I can’t access my account to get it!!
  12. [R11] AXS Tickets 5/5 · GB Five star experience: Went to see Pitbull at Roundhay Park. Line up excellent, staff well organised and friendly. Everything went smoothly on the app and regular updates were given. Clear information on what to expect on the day. Option to upgrade ( which we did) a few days before. Everything went smoothly. All in all a fantastic experience
  13. [R15] AXS Tickets 3/5 · GB Frustrating: Tried to book several times and used different cards but the site would not accept nor was it possible to talk to AXS no phone number …
  14. [R17] AXS Tickets 5/5 · GB Extremely helpful: I am an elderly music fan using AXS. I should have put the tickets in my apple wallet and suddenly lost. AXS came to the rescue in an instant!
  15. [R21] AXS Tickets 3/5 · GB good app but tickets confuse me: The app is very good for tickets very reliable in places that are busy and smooth but the only problem is that when the tickets i bought show up as something completely different the app like i bought gold circle tickets and they just show up as GA tickets in the app this confuses me and can confuse others
  16. [R31] AXS Tickets 1/5 · US Tickets Vanished: Bought two tickets for Journey concert in Lincoln, NE for May 8 ($430). Concert rescheduled to July 6. Tickets vanished. Flew to Lincoln, rented hotel. Contacted AXS. Still no tickets. They say concert cancelled. Outside arena. People streaming in to enjoy Journey. Will have to buy second set of tickets to get in.
  17. [R61] StubHub 1/5 · US Got scammed: I got scammed on this platform 7/9/2026. StubHub is letting people resell tickets they don’t have. We got scammed, came to a play and it turns out we don’t have tickets that were “ON THE WAY” we got refunded for tickets. But our Ubers and time got wasted and not refunded.
  18. [R39] AXS Tickets 1/5 · US Service Not as Described and NO Customer Service: I strongly recommend to avoid using this app to purchase tickets if possible. Recently attended an event through this company and they oversold the event. I was cheated out of $350 dollars in upgrades. When I reached out to customer support to ask for a refund, the company not only did not refund me for their mistake, but they completely ignored
  19. [R45] AXS Tickets 1/5 · US Pure awful: The app is faulty. The UI is poor. If I have to call to speak to a human three times to deal with a ticket I already bought, then there’s a problem. You guys need to get out of the ticketing business.
  20. [R90] StubHub 1/5 · US Snub Hub: July 5 - Dodgers tiks Web switched language on me and sent tiks to wrong e-mail - charged 246.43 - called - initial agent was to get back and didnt - hours on phone - they would not make it right - their system changed language and autofilled E-mail then their agent did not follow up - supervisor was “sorry” but no help - per policy I thought when a company screwed up the policy was to
  21. [R10] AXS Tickets 1/5 · US Worst site ever!!!: Keep having issues purchasing tickets from this site. It shouldn’t be this hard.
  22. [R74] StubHub 1/5 · US High fees!: $75 in fees for a resale ticket !?!?? It is an E Ticket. Cmon.
  23. [R75] StubHub 5/5 · US No more Craigs List: I used to look on craigslist for last minute tickets. Knowing that people like myself change our plans for one reason or another when we have tickets so we end up giving them away or doing nothing at all. Now, if we want to see a concert last minute, we will check and see if there is an inexpensive option. We love the fact that everything is included. No surprise fees or charg

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store