StubHub

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R6] 5/5 · US Great: Easy to use and reliable
2. [R32] 5/5 · US Great experience: Great seeds great experience no problem at all very simple to use
3. [R100] 5/5 · US Nice: Works super good and easy for some one who is not really tech savvy
4. [R129] 5/5 · US Easy to use: Easy to use. And when we couldn’t use our tickets it was painless to resell. Love it
5. [R3] 5/5 · US Email me discount for my review now: I love Stubhub. I’ve made so many purchases through them. The best deals on seats hands down.
6. [R109] 5/5 · US No wait on tickets: Managed to score pit tickets without any wait time!
7. [R355] 5/5 · CA Great: I’ve gotten a few day of tickets, literally hour of the concert start for great deals. Will probably only ever use this now cause it’s usually cheaper.
8. [R262] 5/5 · CA Krakens game: Exceptional pricing on this games tickets. Affordable. For a great evening out.
9. [R72] 5/5 · US World Cup Tickets: Grabbed last minute US World Cup tic as the transaction was smooth and they delivered on time for event. Great price! Thank you!
10. [R146] 5/5 · US StubHub is Great: Since December 2025, I have bought 7 tickets from StubHub and StubHub international for Metallica and Megadeth concerts. Every time, I received the tickets on time (which is usually the day before the concerts). One day we bought a last minute ticket and that one did not show up until 2 hours before the concert but the StubHub team resolved the issue as soon as I informed them th
11. [R293] 5/5 · CA Legit: Stubhub is super legit! Was able to booked and watched NBA game between Lakers and Raptors game last dec 5, 2025!
12. [R403] 5/5 · CA Pretty pleased: Ordered a set of tickets to see Metallica and Pantera in Edmonton. Got the tickets within 20 mins. Very pleased! Just ordered tickets to Cirque Italia in Moose Jaw, it is saying the tickets may not be available until the day of the event, which has me worried, but who knows they may come sooner. I’ll report back once I get the tickets
13. [R10] 5/5 · US Customer service: I asked to talk to a live representative and it took a little longer but the lady who helped me, guided me through each step She was very helpful and I am very satisfied I will recommend putting more live representatives
14. [R178] 5/5 · US DIOR FROM THE LIVE CHAT IS AWESOME: Honestly hated the experience of buying/selling in the app BUT Dior helped me twice and killed it. Towards the end of the chat/me describing the confusing issue she said “alright, here’s what we got to do.” SHE LOCKED IN! Best thing about StubHub so far.
15. [R216] 5/5 · CA Great Service: Great service, even when mistakes are made the come through for you. Very clear in the steps taken and time line delivery. I’m impressed
16. [R401] 5/5 · CA Taylor Swift Dusseldorf Germany: When waiting for ticket to be released I realized I had put in my wrong email address and panicked. Jason in customer service was fantastic and had it all sorted within a half hour. Thank you Jason. And concert was amazing. My beef would be how there is no price control over the greed of people for the Toronto tickets. So many young fans will not see Taylor Swift
17. [R1] 1/5 · US Got scammed: I got scammed on this platform 7/9/2026. StubHub is letting people resell tickets they don’t have. We got scammed, came to a play and it turns out we don’t have tickets that were “ON THE WAY” we got refunded for tickets. But our Ubers and time got wasted and not refunded.
18. [R2] 1/5 · US Scam Hub: We bought Netherlands vs Japan tickets last year. Hours before the event we were told the tickets do not exist. Do not give this company your money!
19. [R5] 1/5 · US Oversold tickets: Planned this Tyler concert for months to celebrate my family and a new path my family is taking. All to be told last second our tickets were oversold and there is nothing they can do. Got our money back. Still out of the drive time to the venue and gas from family coming in out of state. Never go with this app. They do not care.
20. [R9] 1/5 · US Ella Langley tickets NEVER arrived: I purchased Ella Langley tickets on the presale! The tickets SHOULD have to be sent AT TIME of purchase… that would fix this issue! They never sent them to me and all Stub Hub did was refund me! I don’t want the money… I want the tickets! Ridiculous there isn’t anything that can be done! I’ll never use StubHub again as I found out MANY has had the same problem
21. [R13] 1/5 · US Misrepresented tickets: Website stated aisle seats and they were NOT aisle seats.
22. [R16] 1/5 · US Parking Pass Falsely Advertised: I purchase a parking pass along with my concert tickets that was described as being at the venue lot. When the pass came thought I saw it was over a mile away from the venue, farther than was stated. When I reached out to StubHub multiple times, the repeated answer I received was that the pass was a valid pass and they do not give refunds. I asked for an exchange t
23. [R18] 1/5 · US Customer Service stinks: Many scammers on the app that falsely advertise great seats but are nose bleeds. Trying to get a remedy, Customer service just gives you the run around. I’ll never use this site again.
24. [R22] 1/5 · US YE concert: Worst costumer service wrong placement on tickets not worth what I payed the lack of accountability for the app is atrocious and they do not turn in tickets as soon as you buy them also they put you where you will be sitting then put you the farthest from that place to what you expect in other ways they steal money from you and acomódate you in the more cheapest tickets don’t ever us
25. [R12] 1/5 · US DO NOT USE: DO NOT PURCHASE THROUGH STUB HUB USE ANY OTHER APP. I purchased four tickets in row 11 for an event because I had friends who had already purchased in that row, when I received four tickets in the wrong row, customer service was incredibly disrespectful and showed no effort to assist me in getting tickets in the right area. They said I had no right to ask for different tickets and that
26. [R17] 1/5 · US Snub Hub: July 5 - Dodgers tiks Web switched language on me and sent tiks to wrong e-mail - charged 246.43 - called - initial agent was to get back and didnt - hours on phone - they would not make it right - their system changed language and autofilled E-mail then their agent did not follow up - supervisor was “sorry” but no help - per policy I thought when a company screwed up the policy was to
27. [R27] 1/5 · US Disappointment: We orders 4 tickets for the rodeo in South Dakota and the tickets were supposed to be sent to by 4pm the event start time. When we got the rodeo, the tickets never came. I spoke to one customer service representative and it was very painful. They could barely speak English. After hanging up, I called back again just to receive another foreigner with broken English. However, th
28. [R8] 1/5 · US High fees!: $75 in fees for a resale ticket !?!?? It is an E Ticket. Cmon.
29. [R212] 3/5 · CA Overpriced: It’s so upsetting that we can’t even get a ticket for BTS at a decent price. I’d rather stay home.
30. [R76] 1/5 · US Scam marketing: Needed to buy 3 tickets to a concert, little did I know you can no longer buy 3 tix (you can only get 1,2, or 4). So I purchased 4. Stubhub acted as a third party company and since I originally bought tix for $38 each without noticing, they tacked more than $75 fees EACH ticket. So what I thought was only $152, it turned out to be $300+. The tickets came through Ticketmaster, and t
31. [R86] 1/5 · US Padre tickets: Nose bleed section too expensive and parking did not accept my QR code and was like 7 blocks from Petco Park.
32. [R7] 2/5 · US NO Refunds!!!??: Easy to use and nicely priced tickets, but the “all sales are final” rule really trips me up. I don’t think there’s any reason I should have to rely on luck for my tickets to resell to get my money back if I can no longer attend a show, I just think that’s really scammy and weird. I kinda need a refund to get another ticket. I get a refund, you get the ticket back, I can get anoth
33. [R19] 3/5 · US Jim: I tried to cancel a parking pass to the Dodger game due to an unfortunate situation for 6/7/26 on 6/5/26. I paid $65 for a premium spot. I found it impossible to get a refund through your system. I realize stub hub is a legitimate company and hopefully consider remuneration. Please look up the card I gave based on the parking location and contact me to resolve a refund .
34. [R40] 1/5 · US Essence Festival: You guys should get out of the business because I could not transfer my ticket until after the concert Saturday night starting and I had to purchase more ticket, I or my subjection, get out of the business. Can we talk about a REFUND for my two tickets purchased???????
35. [R45] 1/5 · US This platform lies: This is third party platform will give you 100% promise that your ticket will be refunded if something happened. However, the live agents will ask you to provide officially proof for what was happened and then will tell you your ticket is not able to be refund even you purchased insurance because they are the third-party. The live agents are also very helpful to gather all the
36. [R14] 1/5 · US Horrible bugs: Impossible to freakin purchase tickets it shows unavailable tickets and doesn’t tell you they are sold out until after you try Apple Pay. Only way I got it to work was going to the browser version. F the app waste of Time
37. [R15] 1/5 · US Lock Up: When this app locks up for no reason it’s a waste of time. Thank God for Seat Geek!!
38. [R23] 1/5 · US Get your story straight!: I want to see Dave Portnoy, who is fantastic. I bought a ticket through StubHub and thought it was fine. The ticket ended up getting sent to me as a PDF. So I ended up calling StubHub customer service. They told me since it was listed as a mobile ticket that it HAD to either be Sent to me through Ticketmaster or AXS, and that the seller should not be contacting me directl
39. [R274] 3/5 · CA Constant of technical issues as a seller: Pre upload rarely works, so you need to constantly watch your emails to make sure you don’t miss the sale. It’s weird issues like this even exist when it’s the entire point of the company.
40. [R21] 1/5 · US Scam company. Avoid at all costs.: This is an extremely shady business who have built a very deceptive and misleading product using many dark UX patterns to lure unsuspecting customers into buying tickets for events even before the events organizers have released the tickets (FIFA WC for example). They even refuse to offer refunds once they sell the nonexistent tickets, which is how you know it’s
41. [R28] 1/5 · US Scam website: Selling tickets that are overbooked. So terrible
42. [R34] 1/5 · US I sold a ticket still haven’t received my money: It’s been 12 business days and I still haven’t received my 500 and I need it for rent!! Then when I call customer service I can’t get them to send me a text message to save my life just to get into my account. It’s the 7th I need to pay my rent!!!! Where is my money?! I’m never selling through you again
43. [R305] 5/5 · CA Locked account after selling ticket: My account has been locked for 2 months after selling 2 concert tickets, and their ‘compliance’ team claims to be reviewing my account for 2 months, and can’t provide an update as to what the issue with my account is. My reviews are also being deleted. Worst experience ever. I’ve contacted their customer service at least 10 times between calls and emails and
44. [R29] 1/5 · US Absolutely ridiculous: I bought two tickets for a concert, ended up having to sell them because I couldn’t make it. Listed them and both sold. This is where it goes all bad.. I transferred both tickets, have email confirmation both were delivered. My bank account reflects purchase of 4 tickets! I call support, told them what happened. They tell me I have to dispute it with my bank and there is not
45. [R36] 1/5 · US Deck stacked against the customer: The experience, from start to finish, was deeply frustrating. My tickets were not delivered until the day of the show. Due to a family emergency, we had to cancel our plans and sell the tickets, a process that proved far more difficult than it should have been. Multiple system glitches made it nearly impossible to locate my tickets for resale. When I contacted c
46. [R11] 1/5 · US Ticket rejected at event: I bought a baseball ticket and it wasn’t accepted at the gate. StubHub owes me a refund but hasn’t given me one after my contacting them twice-once at the ballpark.
47. [R20] 1/5 · US Crazy a company can comit fraud: I bought tickets for a MLB Rangers game, they were sent to me via StubHub, I even downloaded them to my Apple wallet. They were invalid at the stadium entrance. We lost our place in line for a special event. Free jerseys for the first 10,000 (we didn’t get it btw). Had to go talk to the box office. on their investigation, the seats that were sold to us by StubHub,
48. [R43] 1/5 · US Not a guarantee: DONT USE STUB HUB!! I purchased tickets, the tickets wouldn’t download, the venue said they were fraudulent. Stub hub wouldn’t refund the cost. The guarantee isn’t real. I’ll never use stub hub again and I suggest you don’t either. They let fraudulent tickets be sold and don’t honor their own guarantee.