AXS Tickets

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R65] 5/5 · US Rosalia Lux Tour Houston tx: Amazing Performance of Rosalia MotoMami and I hope her can come to Edinburgh, Texas to Bert Area ..btw AXS IS AWESOME EVENts, Concert and sports tickets seller! The best! AXS has awesome App!
2. [R142] 5/5 · US Love this app!!: I can’t say a bad thing about the app, it works wonderfully. Paper tickets are for the birds.
3. [R186] 5/5 · US Highly recommend: This app is very easy to use, trust worthy, and I love that I can put my tickets into my Apple wallet so it’s ready to go day of concert!!
4. [R299] 5/5 · GB Easy to use app: Simple to use once you have an account. And no fuss when needing your ticket!
5. [R278] 5/5 · GB Extremely helpful: I am an elderly music fan using AXS. I should have put the tickets in my apple wallet and suddenly lost. AXS came to the rescue in an instant!
6. [R451] 5/5 · GB Simply Red tickets: Excellent customer service
7. [R590] 5/5 · CA 5 star customer service!: I recently needed to upgrade tickets I had purchased. It was a complicated ask. The AXS rep I dealt with (Zane) was very professional and really seemed to care about the issue. He worked with the venue and his colleagues to make it happen for me. I was very impressed!
8. [R1] 1/5 · US constantly questions me being real: Seriously, I buy wayyy too many tickets to Axs shows and it constantly ‘restricts my access’ for some reason.
9. [R7] 1/5 · US Doesn’t work: I have never been able to successfully purchase tickets on the first try. The “verifying a fair experience” stops me every time
10. [R8] 1/5 · US Frankly embarrassing app: thinks Im a bot no matter what I do on ANY device. At least I cant waste money on more concerts
11. [R15] 1/5 · US Buying tickets incredibly difficult: They have so many “protections” that the site and app can’t recognize regular people trying to buy tickets. I feel like it forces me into the secondary market since their website and app refuse to recognize me as a legitimate ip address.
12. [R3] 1/5 · US Can’t even use the app because I’m stuck signing in at every click: I just want my concert tickets. This create a passkey prompt will not allow you to click maybe later. I’ve spent 20 minutes trying to log in for my tickets. I JUST WANT MY TICKET. A password should suffice. WE DON’T NEED AN APP FOR EVERYTHING!
13. [R13] 3/5 · US They collect government IDs: The app works OK, despite frequently logging you out without explanation, but the customer service needs work. Among other things, if you have multiple accounts and want to merge them into one, they require you to submit a copy of your government issued identification, but make no assurances regarding their treatment of confidential information, and also don’t provide
14. [R16] 1/5 · US AXS drama: This is the second time I’ve used them and somehow my account or lack there of is an issue. Every time I create an account they cannot locate it
15. [R23] 1/5 · US Login sucks: Hard to buy tickets when the login is nearly impossible
16. [R4] 1/5 · US Worst site ever!!!: Keep having issues purchasing tickets from this site. It shouldn’t be this hard.
17. [R18] 1/5 · US Purchasing tickets: I’ve tried several times to select and purchase tickets. Then once i finally was able to and wanted to go back because I forgot to get parking or add another ticket, there was no back button which caused me to have to start all over again. And then waiting for confirmation of tickets or purchases is a pain as well. Definitely requires patience.
18. [R37] 1/5 · US Worst ticket place: The system crashes all the time and kicks you out so you can’t buy stuff
19. [R38] 1/5 · US Worst red rocks tik sale ever for oct 7,2026 sale: 2.5 hours in line on 6/25 2026 for ella langley red rocks tiks. Could only get one premium tik in cart and couldn’t select other ticket next to it. Constantly being checked for a human by fair purchasing agent . Colorado congress representatives and state attorney general will be contacted about this, since resale tickets are at Taylor Swift T
20. [R6] 1/5 · US Mr Fleming: My tickets were never transferred
21. [R11] 1/5 · US AXS is Terrible: Axis has to be the worst platform for Tickets especially when dealing with selling I had some for sale. I cannot does not allow me to edit and I deleted tried to attempt to resell them now it’s not letting me sell them even though I’m able to click it and not proceed.
22. [R12] 1/5 · US Tickets Vanished: Bought two tickets for Journey concert in Lincoln, NE for May 8 ($430). Concert rescheduled to July 6. Tickets vanished. Flew to Lincoln, rented hotel. Contacted AXS. Still no tickets. They say concert cancelled. Outside arena. People streaming in to enjoy Journey. Will have to buy second set of tickets to get in.
23. [R33] 1/5 · US Transferring tickets: I have been attempting to transfer concert tickets and have been unsuccessful for 24 hours! EXTREMELY FRUSTRATING!!!
24. [R14] 1/5 · US Horrible Company: Their customer service does the impossible- they make Ticketmaster look good. Their app touts easy transfers so when I bought two expensive tickets to gift to my wife and daughter I was surprised that the were non transferable due to “ artist request “. Would have been helpful if that was stated up front. Five emails to resolve came back with the same canned response. Stay away
25. [R17] 1/5 · US Service Not as Described and NO Customer Service: I strongly recommend to avoid using this app to purchase tickets if possible. Recently attended an event through this company and they oversold the event. I was cheated out of $350 dollars in upgrades. When I reached out to customer support to ask for a refund, the company not only did not refund me for their mistake, but they completely ignored
26. [R20] 1/5 · US Pure awful: The app is faulty. The UI is poor. If I have to call to speak to a human three times to deal with a ticket I already bought, then there’s a problem. You guys need to get out of the ticketing business.
27. [R226] 3/5 · US Can be buggy: I think AXS as a service is great, I wish I could say the same with the app. My only gripe with it is after a short while, the app completely stops working. I can't search for any upcoming shows through the search bar without getting an error message and everything just stops working. I have to uninstall and reinstall the app just to get it working again, and I annoyingly have to do
28. [R21] 1/5 · US Inconsistent: App is not consistent
29. [R340] 4/5 · GB A great app for buying tickets!: I have been using the AXS Tickets app for the past year very happily. Tonight (30/3/2026) I updated the app in the Apple App Store for my iPhone and pressed ‘OPEN’. All I can see when the AXS app opens is a Black screen. I cannot access the tickets that I spent £350 on last week, I cannot search for events, nothing, just a Black screen. PLEASE AXS write a new upda
30. [R64] 1/5 · US Can’t even load the discover page: Unable to search or load the discover page on the app
31. [R9] 1/5 · US Can’t sell tickets: You promote reselling tickets and it never happens even when I lower them!!! Why is this?
32. [R26] 1/5 · US Helpless: Total nonsense trying to access my account for resale price update as it wasn’t update as far as I can see the last time I changed price. They want order # for ticket? I can’t access my account to get it!!
33. [R24] 1/5 · US Terrible: Getting tickets through AXS is horrible. Either it thinks I’m an automated bot and won’t let me place and order, or it can’t process my payment method. Do better.
34. [R47] 1/5 · US Close Down: Maybe one day you can actually buy the tickets other than looking at them.I did everything logged on the website logged off tried the app tried 3 different browsers 3 different computers phones iPads desktop switching WiFi to cellular private relay off 3 different credit cards and their was always a prompt of could not process payment try another card 3 and no notification from either
35. [R58] 1/5 · US Doesn’t work: I keep trying to buy tickets through the website and the app and I can never get it to go through. I keep getting IP error issues, cookie issues, VPN issues, and then I get through all that just to have it delete my CVV every time I try to check out.
36. [R339] 3/5 · GB Frustrating: Tried to book several times and used different cards but the site would not accept nor was it possible to talk to AXS no phone number …
37. [R59] 1/5 · US Apple wallet ticket didn’t work at the door: Apple wallet ticket didn’t work at the door, forced to go to the box office to resolve!
38. [R61] 1/5 · US QR code: The fact that the QR code does not roll over your wallet is ridiculous, the lady from axs said I would have to go to will call to get the tickets, for how I paid for the tickets there should be a better solution.
39. [R62] 1/5 · US Incompatible with other apps or offline access: AXS will not work with Apple wallet or any other ticket app that stores tickets statically offline. Tickets bought through this app won’t even work when printed out. Anyone who has been to a crowded concert knows cell phone internet connections are unreliable. AXS’ troubleshooting solution if you can’t access their app is to share the tickets with
40. [R258] 4/5 · GB Why: Why have this app so much easier to put stuff in your wallet which you can’t. As far as I can tell just a way of getting your information 😡
41. [R2] 1/5 · US Changes: I think it’s not good that we can not change the email address in the account. It should be possible because in my case I need to change the one that o have in my account now. I’m not gonna have access anymore to my first one.
42. [R518] 4/5 · CA Transfer: You should be able to verify ticket transfer via email. Text is tough for people travelling
43. [R544] 3/5 · CA WHERE’S MY TICKET?: I can see my purchase in the website and I see my ticket in my email account, but not in the app?
44. [R569] 5/5 · CA Scam?: I ordered my stampede tickets over a week ago and have been charged. My tickets have not shown up and I’ve received ZERO notifications that they will be coming. Not sure if I even have a recourse