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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

AXS Tickets vs SeatGeek

AXS Tickets 4.6★ · Free to download 45
Winner SeatGeek
SeatGeek 4.9★ · Free to download 65

SeatGeek generally offers a smoother user experience and better ticket delivery reliability, making it the preferred choice over AXS Tickets.

Full reviews: AXS Tickets · SeatGeek

While both AXS Tickets and SeatGeek face user complaints regarding high fees and customer service, SeatGeek generally provides a more reliable platform for purchasing and receiving tickets, despite occasional issues with transfers and pricing. AXS Tickets, on the other hand, struggles significantly with login issues, bot detection, and overall app functionality, making it a frustrating experience for many users.

Head to head

Features and Functionality edge: SeatGeekR1R4R6R7
AXS Tickets AXS Tickets users report frequent issues with the app's core functionality, including being unable to log in, constant 'restricted access' messages, and the app thinking they are a bot R1R6R7R22. Some users also complain about not being able to change email addresses or edit their profile R4. The ability to add tickets to an Apple Wallet is inconsistent .
SeatGeek SeatGeek's app is generally described as easy to use with a good UI . However, some users experience issues with event filters not working correctly and difficulty navigating back after checking out a spot . There are also complaints about the verification process being a 'joke' and the app occasionally stopping working, claiming the user is a bot .
Ticket Purchase and Delivery edge: SeatGeekR10R15R16R19
AXS Tickets Many AXS Tickets users find purchasing tickets incredibly difficult due to the app's 'protections' that block legitimate users, often leading to missed opportunities R10R15R19R35. There are also reports of tickets vanishing after rescheduling R31 and issues with tickets not being transferred successfully R16R60.
SeatGeek SeatGeek users generally find the process of getting tickets easy and quick, with instant transfer options . However, a significant number of users report issues with tickets arriving late , not being delivered at all , or being fake/duplicate . Some also experienced bait-and-switch tactics where different seats were provided than purchased .
Customer Service and Support tieR3R15R17R33
AXS Tickets AXS Tickets receives widespread criticism for its poor customer service, with users reporting difficulties in reaching a human, ignored claims, and unhelpful canned responses R3R15R33R39. Some users praise the app for being helpful in specific instances R17.
SeatGeek SeatGeek's customer service is frequently described as poor, with users struggling to reach a real person, often encountering AI chatbots, and receiving no response to issues . There are instances where tickets didn't work, and refunds were not issued despite multiple attempts .
Price and Value tieR25R29R35R39
AXS Tickets AXS Tickets users express frustration with the inability to resell tickets below face value, leading to tickets not selling R25R29R55. There are also complaints about being forced into secondary markets due to app issues R35 and being cheated out of upgrades R39.
SeatGeek SeatGeek users frequently complain about outrageous fees and markups R68R75. Some note that buying directly from the band's website is less expensive R75. There are also reports of algorithmic price abuse, where ticket prices jump after an initial purchase .
Reliability and Trustworthiness edge: SeatGeekR6R7R22R26
AXS Tickets AXS Tickets suffers from significant reliability issues, including frequent login problems, app crashes (black screen after update), and being locked out due to bot detection R6R7R22. Users also report inconsistent ticket viewing and missing tickets on the day of an event R26R31.
SeatGeek SeatGeek has a mixed reputation for reliability. While some users have consistently positive experiences , many report serious issues like fake or duplicate tickets, leading to denied entry . There are also complaints about tickets not being delivered or being delivered with the wrong date .
Pick AXS Tickets if

You are purchasing tickets for an event where AXS is the exclusive vendor and are prepared to navigate potential app glitches and customer service challenges .

Pick SeatGeek if

You prioritize an app that is generally easy to use for browsing and purchasing tickets, and you value features like seat view previews, despite the risk of high fees or occasional ticket delivery issues .

Evidence note: Recent reviews for both apps show a negative skew, with many users experiencing significant issues. SeatGeek's higher lifetime rating is somewhat contradicted by a substantial number of recent complaints about ticket delivery and customer service. AXS Tickets consistently struggles with basic app functionality and login problems.

Frequently asked

Are AXS Tickets and SeatGeek reliable for ticket delivery?
SeatGeek generally offers more reliable ticket delivery, with many users reporting instant transfers, but there are still significant complaints about late, missing, or fake tickets . AXS Tickets has frequent issues with tickets not appearing, being untransferable, or vanishing R16R26R31R60.
Which app has better customer service?
Both AXS Tickets and SeatGeek receive widespread criticism for poor customer service, with users from both platforms reporting difficulties reaching human support, ignored requests, and unhelpful responses R3R33R39R45.
Do these apps have high fees?
Yes, both AXS Tickets and SeatGeek users frequently complain about high and outrageous fees, with some SeatGeek users noting that buying directly from event websites can be cheaper R68R75. AXS also restricts reselling tickets below face value R25R55.
Are there issues with logging in or app functionality?
AXS Tickets users frequently report severe issues with logging in, being locked out, and the app mistakenly identifying them as bots R1R6R7R22. SeatGeek users also occasionally experience the app stopping and claiming they are a bot, but less frequently .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] AXS Tickets 1/5 · US constantly questions me being real: Seriously, I buy wayyy too many tickets to Axs shows and it constantly ‘restricts my access’ for some reason.
  2. [R4] AXS Tickets 1/5 · US Changes: I think it’s not good that we can not change the email address in the account. It should be possible because in my case I need to change the one that o have in my account now. I’m not gonna have access anymore to my first one.
  3. [R6] AXS Tickets 3/5 · GB Don’t know what has happened but since the update: I only gave it 3 stars coz the new update I can’t log in so it I went to change the password so I put in a new password it then password changed so I go back to the login page so when I put the new password in it still says wrong password
  4. [R7] AXS Tickets 1/5 · US Can’t even use the app because I’m stuck signing in at every click: I just want my concert tickets. This create a passkey prompt will not allow you to click maybe later. I’ve spent 20 minutes trying to log in for my tickets. I JUST WANT MY TICKET. A password should suffice. WE DON’T NEED AN APP FOR EVERYTHING!
  5. [R10] AXS Tickets 1/5 · US Worst site ever!!!: Keep having issues purchasing tickets from this site. It shouldn’t be this hard.
  6. [R15] AXS Tickets 3/5 · GB Frustrating: Tried to book several times and used different cards but the site would not accept nor was it possible to talk to AXS no phone number …
  7. [R16] AXS Tickets 1/5 · US Mr Fleming: My tickets were never transferred
  8. [R19] AXS Tickets 1/5 · US Doesn’t work: I have never been able to successfully purchase tickets on the first try. The “verifying a fair experience” stops me every time
  9. [R3] AXS Tickets 3/5 · US They collect government IDs: The app works OK, despite frequently logging you out without explanation, but the customer service needs work. Among other things, if you have multiple accounts and want to merge them into one, they require you to submit a copy of your government issued identification, but make no assurances regarding their treatment of confidential information, and also don’t provide
  10. [R17] AXS Tickets 5/5 · GB Extremely helpful: I am an elderly music fan using AXS. I should have put the tickets in my apple wallet and suddenly lost. AXS came to the rescue in an instant!
  11. [R33] AXS Tickets 1/5 · US Horrible Company: Their customer service does the impossible- they make Ticketmaster look good. Their app touts easy transfers so when I bought two expensive tickets to gift to my wife and daughter I was surprised that the were non transferable due to “ artist request “. Would have been helpful if that was stated up front. Five emails to resolve came back with the same canned response. Stay away
  12. [R25] AXS Tickets 1/5 · US Can’t sell tickets: You promote reselling tickets and it never happens even when I lower them!!! Why is this?
  13. [R29] AXS Tickets 1/5 · US AXS is Terrible: Axis has to be the worst platform for Tickets especially when dealing with selling I had some for sale. I cannot does not allow me to edit and I deleted tried to attempt to resell them now it’s not letting me sell them even though I’m able to click it and not proceed.
  14. [R35] AXS Tickets 1/5 · US Buying tickets incredibly difficult: They have so many “protections” that the site and app can’t recognize regular people trying to buy tickets. I feel like it forces me into the secondary market since their website and app refuse to recognize me as a legitimate ip address.
  15. [R39] AXS Tickets 1/5 · US Service Not as Described and NO Customer Service: I strongly recommend to avoid using this app to purchase tickets if possible. Recently attended an event through this company and they oversold the event. I was cheated out of $350 dollars in upgrades. When I reached out to customer support to ask for a refund, the company not only did not refund me for their mistake, but they completely ignored
  16. [R22] AXS Tickets 1/5 · US Frankly embarrassing app: thinks Im a bot no matter what I do on ANY device. At least I cant waste money on more concerts
  17. [R26] AXS Tickets 5/5 · GB Ticket: Sometimes my tickets can be viewed and sometimes not, today is the gig and no tickets can be seen. fAQ are basic with no real answers to issues
  18. [R31] AXS Tickets 1/5 · US Tickets Vanished: Bought two tickets for Journey concert in Lincoln, NE for May 8 ($430). Concert rescheduled to July 6. Tickets vanished. Flew to Lincoln, rented hotel. Contacted AXS. Still no tickets. They say concert cancelled. Outside arena. People streaming in to enjoy Journey. Will have to buy second set of tickets to get in.
  19. [R60] AXS Tickets 1/5 · US Transferring tickets: I have been attempting to transfer concert tickets and have been unsuccessful for 24 hours! EXTREMELY FRUSTRATING!!!
  20. [R45] AXS Tickets 1/5 · US Pure awful: The app is faulty. The UI is poor. If I have to call to speak to a human three times to deal with a ticket I already bought, then there’s a problem. You guys need to get out of the ticketing business.
  21. [R55] AXS Tickets 1/5 · US Take my money, please: Every interaction I have with AXS leaves me feeling violated. I was sick and couldn’t attend a concert I bought a ticket for. Tried to resell it on the app and was forbidden from selling below face value. I guess they don’t want to risk somebody buying mine instead of one of theirs. Of course my ticket didn’t sell. Thanks AXS for screwing me yet again!!
  22. [R68] SeatGeek 4/5 · US Outrageous Fees !: My go to for tickets But, Fees are outrageous !!
  23. [R75] SeatGeek 3/5 · US Good but more overpriced: I got in here just to see events near by and then go on the bands website and buy directly cause it’s less expensive that way

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store