AXS Tickets vs Vivid Seats | Buy Tickets

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R20] AXS Tickets 5/5 · GB Excellent App: It’s so easy to use and very impressive with all results of all the events
2. [R68] Vivid Seats | Buy Tickets 5/5 · US Love vivid seats: Best prices, always can even find tickets last min!
3. [R63] Vivid Seats | Buy Tickets 3/5 · US Kinda sketchy, but it does work: Bought ticket for concert a week before, had the cheapest prices of any platform, what I didn’t know is that vivid acts like a middle man between individual buyers and sellers, they don’t actually hold the tickets. I didn’t receive the ticket for 3 days, so I tried to contact support, which was a battle of its own to find their support information, chatted with an
4. [R71] Vivid Seats | Buy Tickets 5/5 · US Best 3rd Party Ticket App: Vivid seats always comes through in a clutch when I need tickets to see my favorite artist
5. [R7] AXS Tickets 1/5 · US Can’t even use the app because I’m stuck signing in at every click: I just want my concert tickets. This create a passkey prompt will not allow you to click maybe later. I’ve spent 20 minutes trying to log in for my tickets. I JUST WANT MY TICKET. A password should suffice. WE DON’T NEED AN APP FOR EVERYTHING!
6. [R41] AXS Tickets 1/5 · US Purchasing tickets: I’ve tried several times to select and purchase tickets. Then once i finally was able to and wanted to go back because I forgot to get parking or add another ticket, there was no back button which caused me to have to start all over again. And then waiting for confirmation of tickets or purchases is a pain as well. Definitely requires patience.
7. [R116] Vivid Seats | Buy Tickets 5/5 · US Easy and efficient: I love getting my tickets here. The app is super easy to use and efficient. Whenever a seller doesn’t come through, vivid always helps with the buyers guarantee.
8. [R72] Vivid Seats | Buy Tickets 3/5 · GB Customer service saves the day: Okay so my last review was really mean cause I was angry, justifiably angry, the seller was a complete let down and was being completely unresponsive. After a while of weaving my way through the automated services I finally got in contact with a customer service lady I'd only heard about in myths and legends. She profusely apologised for what had happened and tried
9. [R19] AXS Tickets 1/5 · US Doesn’t work: I have never been able to successfully purchase tickets on the first try. The “verifying a fair experience” stops me every time
10. [R39] AXS Tickets 1/5 · US Service Not as Described and NO Customer Service: I strongly recommend to avoid using this app to purchase tickets if possible. Recently attended an event through this company and they oversold the event. I was cheated out of $350 dollars in upgrades. When I reached out to customer support to ask for a refund, the company not only did not refund me for their mistake, but they completely ignored
11. [R64] Vivid Seats | Buy Tickets 1/5 · US A Costly Error: So I recently used this app to purchase Ariana grande tickets and I felt robbed. While purchasing the first round of tickets I was alerted by the app…that the tickets were already bought and sold out in the selected section. However in actuality they were sold to me but there was no notification made about an approved sale. This lead me to purchase tickets in another section crea
12. [R105] Vivid Seats | Buy Tickets 1/5 · US Left me hanging at the stadium: Bought tickets for my kid and me. Said they would be delivered 1.5 hours before the game starts. I was at the stadium outside with no tickets. Their support wasn’t helpful either. Took 30 minutes for them to make a decision to refund me. I went to SeatGeek and bought replacement tickets last minute with no issues, they instantly transferred into the MLB app. I’ll ne
13. [R102] Vivid Seats | Buy Tickets 5/5 · US Price is best: Excellent prices. Definitely beat the competitors and no hidden fees
14. [R70] Vivid Seats | Buy Tickets 1/5 · US Scammy app and horrible customer service: This website changes prices based on popularity not necessarily who is selling the ticket. On a browser I found tickets for 100$ cheaper than the app and when checking out it made me go to the app to pay and the tickets jumped 121$ in price per ticket for the same exact tickets i was trying to purchase seconds earlier on the website. They only have a phone
15. [R97] Vivid Seats | Buy Tickets 1/5 · US scam: 100% scam! there is no recourse if the seller won't forward you the ticket and vivid doesn't care b/c they got their money already and fill keto a portion of it even if they have to refund you yours. and you don't gets refund x they'll give you a credit, which you have to spend on site! total f'n scam!! the customer service is garbage DO NOT USE!!!
16. [R33] AXS Tickets 1/5 · US Horrible Company: Their customer service does the impossible- they make Ticketmaster look good. Their app touts easy transfers so when I bought two expensive tickets to gift to my wife and daughter I was surprised that the were non transferable due to “ artist request “. Would have been helpful if that was stated up front. Five emails to resolve came back with the same canned response. Stay away
17. [R75] Vivid Seats | Buy Tickets 2/5 · US Lack of customer support: Customer support is practically non existent
18. [R85] Vivid Seats | Buy Tickets 1/5 · US Worst Customer Service: Purchased tickets a couple months ago on vivid and still haven’t received my tickets 2 days prior to the event. AI chatbots refuse to let me speak to an actual representative.
19. [R119] Vivid Seats | Buy Tickets 1/5 · US Scam Company: I had tickets to a show that was canceled due to weather. After chatting with several AI bots and no real customer service I was unable to get my money back. I spent $680 on these tickets. Luckily I was able to report fraud with my credit card to get my money back.