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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Vivid Seats | Buy Tickets

35
User verdict / 100 High confidence In trouble

Vivid Seats offers competitive pricing and a rewards program, but users frequently report critical issues with ticket delivery, customer service, and a strict no-refund policy, leading to a high level of frustration and perceived scams.

4.7★ lifetime (395,669) Free to download since 2015 by Vivid Seats LLC updated 0.3 mo ago recent negative 67% 120 reviews across 4 regions
Ticket Delivery Customer Service Refund Policy Pricing & Fees Ticket Authenticity/Validity User Experience (App Functionality)
5★126
4★15
3★19
2★24
1★297
recent reviews across 4 regions, vs the 4.7★ lifetime average

Vivid Seats is a third-party ticket reseller that often provides good prices and last-minute availability for events. However, recent user reviews highlight significant problems with ticket delivery, unresponsive customer support, and a rigid no-refund policy, which often leaves customers feeling scammed or stranded without tickets.

What users like

  • Often has the cheapest prices compared to other platformsR6R10R22R24
  • Easy and simple to use the app for purchasing ticketsR4R12R17R32
  • Rewards program offers discounts or free tickets after a certain number of purchasesR48R82R166
  • Can find tickets last minute, even when other platforms are sold outR10R11R158

What users complain about

  • Frequent issues with ticket delivery, often receiving tickets very late or not at allR2R14R18R23
  • Customer service is difficult to reach, unhelpful, or non-existent, often relying on AI botsR5R8R18R20
  • Strict no-refund policy, even for cancellations, rescheduled events, or issues with ticket deliveryR1R3R15R16
  • Tickets are often overpriced, with hidden fees and inconsistent pricing across platforms/accountsR1R5R9R15
  • Acts as a middleman, requiring users to manage tickets through other platforms like Ticketmaster, leading to confusionR22R26R41R55
  • Users report receiving invalid, fraudulent, or downgraded ticketsR19R34R35R47
  • Difficulty reselling tickets through the appR37R38R43R57
  • Lack of transparency regarding currency (e.g., USD for Canadian events) and fee breakdownR320R436
  • App can be buggy, not updating orders or having issues with notifications and settingsR2R58R65R114

Latest update · v2026.134.2

What the developer says changed (the verdict above weighs this against what reviewers report):

We’ve got a new look we want to share with you. Check it out! Update now to get the full Vivid Seats experience. Keep those automatic updates on because we’re only making the experience better with each new version. Don’t miss out.

Recurring themes

Ticket Delivery negative
Many users report significant anxiety and frustration due to tickets not being delivered until the last minute, or not at all. Some experienced issues where tickets were sold but not received, or were resold by Vivid Seats without notification. Others had tickets auto-transferred to inaccessible accounts.R2R14R18R23
Customer Service negative
Reviewers consistently describe customer support as poor, unresponsive, or non-existent. Users frequently get stuck in AI bot loops, struggle to reach a human agent, or report agents hanging up or being unhelpful.R5R8R18R20
Refund Policy negative
A major point of contention is Vivid Seats' strict no-refund policy, which users feel is predatory. Customers report being denied refunds even for canceled events, rescheduled dates, or when tickets were never received or were fraudulent.R1R3R15R16
Pricing & Fees negative
While some find good prices, many users complain about overpriced tickets, hidden fees, and inconsistent pricing between the app and website or different accounts. There's also a lack of transparency regarding currency, especially for international users.R1R5R9R15
Ticket Authenticity/Validity negative
Several users reported receiving invalid, fraudulent, or already-used tickets, leading to denied entry at events. Others received tickets for the wrong section or a downgraded seat from what they purchased.R19R34R35R47
User Experience (App Functionality) mixed
While many praise the app's ease of use and navigation for purchasing, others find it confusing or buggy. Specific complaints include issues with order visibility, notification settings, and difficulty reselling tickets. The requirement to use other ticketing apps (e.g., Ticketmaster) is also a point of frustration.R4R12R17R32

Who it's for

Vivid Seats is for users looking for potentially cheaper tickets or last-minute availability for events, especially those who are comfortable with a third-party reseller model and are willing to navigate potential customer service and ticket delivery challenges R10R22. It is not for users who prioritize direct official ticket purchases, guaranteed immediate ticket delivery, or a strong refund policy R1R3.

Evidence note: The recent reviews skew heavily negative (66.7%), focusing on critical issues like ticket delivery, customer service, and refund policies. While positive reviews exist, they are less detailed and often focus on price or ease of initial purchase. The developer's notes mention a 'new look' and 'making the experience better,' but recent reviews directly contradict improvements in core service areas like crash fixes or customer support.

Frequently asked

Does Vivid Seats offer refunds?
No, Vivid Seats has a strict no-refund policy, even for event cancellations, rescheduled dates, or issues with ticket delivery, often leaving customers out of pocket R3R15R16.
Are tickets purchased through Vivid Seats always official?
No, Vivid Seats acts as a middleman, selling tickets that are often resold by individuals or other vendors, not directly from official sources, which can lead to issues with delivery or validity R1R22R34R41.
Is customer support responsive on Vivid Seats?
Recent reviews indicate that customer support is often difficult to reach, relying heavily on AI bots, and users frequently report unhelpful agents or being unable to resolve their issues R5R8R18R20.
Are the prices on Vivid Seats transparent?
Many users report a lack of transparency in pricing, with hidden fees, inconsistent prices between the app and website, and prices quoted in USD even for Canadian events, leading to unexpected final costs R5R9R52R320.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] 5/5 · US Great: Good prices
  2. [R10] 5/5 · US Love vivid seats: Best prices, always can even find tickets last min!
  3. [R22] 3/5 · US Kinda sketchy, but it does work: Bought ticket for concert a week before, had the cheapest prices of any platform, what I didn’t know is that vivid acts like a middle man between individual buyers and sellers, they don’t actually hold the tickets. I didn’t receive the ticket for 3 days, so I tried to contact support, which was a battle of its own to find their support information, chatted with an
  4. [R24] 5/5 · US Vivid seats: Buenos precios
  5. [R4] 5/5 · US Isoxo: Crazy easy. Thanks for the email reminder
  6. [R12] 5/5 · US Concert Tickets: Love the ease and simplicity of this app. The only thing I wish you had was a actual photo image of the seats
  7. [R17] 5/5 · US Perfecto: Rápido y seguro
  8. [R32] 5/5 · US Effluent and Smart: This app is quick, efficient and smart
  9. [R48] 5/5 · US Tickets: Rewards are the best part of this app. But FIFA tickets are a rip off.
  10. [R82] 5/5 · US A*: Vivid seats the only ticket website I use. Why go anywhere else when every 11th game you go see is free or least 1/2 off. Not to many things are free today, so I enjoy the reward system.
  11. [R166] 5/5 · US Me gusta vivid: Te dan puntos por cada compra es lo máximo
  12. [R11] 5/5 · US Best 3rd Party Ticket App: Vivid seats always comes through in a clutch when I need tickets to see my favorite artist
  13. [R158] 5/5 · US Goose Egg: Had no luck for goose tickets but vivid saved the day. Still got tickets on vivid even after I was knocked out of the presale.
  14. [R2] 1/5 · US A Costly Error: So I recently used this app to purchase Ariana grande tickets and I felt robbed. While purchasing the first round of tickets I was alerted by the app…that the tickets were already bought and sold out in the selected section. However in actuality they were sold to me but there was no notification made about an approved sale. This lead me to purchase tickets in another section crea
  15. [R14] 1/5 · US Concert tickets: This is horrible. I never received my tickets and when I go to the app it says I don’t have any but they charged my credit card.
  16. [R18] 1/5 · US Worst Customer Service: Purchased tickets a couple months ago on vivid and still haven’t received my tickets 2 days prior to the event. AI chatbots refuse to let me speak to an actual representative.
  17. [R23] 1/5 · US Be Careful: Purchased tickets via Vivid with 100% money back guarantee. Never received the tickets, still no refund, customer support end the last communication early after saying a refund would be sent.
  18. [R5] 1/5 · US Scammy app and horrible customer service: This website changes prices based on popularity not necessarily who is selling the ticket. On a browser I found tickets for 100$ cheaper than the app and when checking out it made me go to the app to pay and the tickets jumped 121$ in price per ticket for the same exact tickets i was trying to purchase seconds earlier on the website. They only have a phone
  19. [R8] 2/5 · US Lack of customer support: Customer support is practically non existent
  20. [R20] 1/5 · US Trash: Spend $15K for seats and this absolute clown organization of greedy pigs offers ZERO customer support. NONE. Beyond trash. Avoid!
  21. [R1] 1/5 · US Buyer beware - non official tickets: Vivid seat sells tickets that are not yet for sale, and are not clear that you are not buying a particular ticket, but a service that someone is buying a ticket for you. I feel scammed. I thought I was buying an official ticket, when the real tickets are going on sale on a few days and will be much cheaper than I paid. Their support team refused to offer a refu
  22. [R3] 1/5 · US La peor app: Súper enojada con esta App, compré unos boletos para mis hijas que querían ir a ver a Billie Eilish y como a los 10 minutos los cancelé por que los encontré en otra App más baratos y en esta App de Vivid Seats YA NO ME QUISIERON REGRESAR 669 dólares. Son unos Rateros asquerosos, no compren aquí por qué los estafarán. Estuve 1 año tratando de recuperar mi dinero con mi banco pero estos
  23. [R15] 1/5 · US scam company, will treat you like garbage: Not only will they sell you overpriced tickets but they also have a no refund policy. My little brother used my credit card to buy tickets, there was still two weeks before receiving them and after speaking to the support which all barley speak English they said they couldn’t do anything about it. I make paycheck to paycheck and try to support my family a
  24. [R16] 1/5 · US 0 Refunds: Hope that you don’t have an event rescheduled or anything because they won’t be able to do anything for you. They try to have YOU sell the tickets that THEY sold you. Pathetic
  25. [R9] 1/5 · US Different prices: There is different price for different accounts, for the final prices very with $3000 among accounts I can provide screenshots
  26. [R26] 1/5 · US By far the worst ticket reseller out there: Bad transfer logistics, TERRIBLE prices, incredibly misleading SEO and ad links, annoying interface. Adds absolutely zero value, you still need to use the original platform to manage your purchased tickets, and there is essentially zero record of the extortionate price you paid to Vivid. Please go away Vivid!
  27. [R41] 1/5 · US Terrible User experience: Why would you sell tickets that is not even through your own platform. Buying a ticket that is then managed in another ticketing app, leading to information being dropped and difficult escalation process. What a stupid move
  28. [R55] 2/5 · US this isn’t a ticket website/app: I did get my tickets, but this isn’t an actual ticket website. It’s like a middle man. Bought 3 tickets, only to be told to download the app. I do only to be told I need to login to ticket master. Only to be told I need to download the ticket master app. Like it just seems so unnecessary to have to make 2 accounts, download 2 apps, and have tickets transferred via
  29. [R19] 1/5 · US Got fleeced don’t use them: Gave me a different ticket last second that was a huge downgrade from the one I purchased. I never would have spent the money if I knew how much worse this seat was. Called to file a claim and they ended the conversation on me once and the second time said they closed the case and there was nothing they could do, which broke their 100% Buyer Guarantee. Never using this
  30. [R34] 1/5 · US Bad Experience,Invalid Tickets and No Refund: I purchased World Cup tickets through Vivid. Unfortunately, my ticket was flagged and stopped by FIFA due to multiple transfers. Despite this issue, Vivid was unable to provide a refund. I was disappointed with the resolution, as I expected more support after such a serious problem. It seems this site sells tickets that have already been sold or used b
  31. [R35] 1/5 · US Fraudulent tickets, no refund: I’ve purchased tickets from Vivid before without issues, but recently I purchased 2, 2-day event tickets and trying to access it and sent me to a broken link claiming I already accepted it. It kept looping me around when it should have just sent me back to Ticketmaster to accept them as Ticketmaster was the original seller of the tickets. I reached out to vivid custo
  32. [R47] 1/5 · US SCAM: This site sells fraudulent tickets and there is no way to speak to a real person to dispute the charges. DO NOT USE.
  33. [R37] 1/5 · US Terrible app! Be careful: I purchased Forrest frank tickets for June 10th in NYC, unfortunately it got moved to June 11th because of the NBA finals. I couldn’t attend the 11th because I had a flight back home. So I reached out to vivid seats. They told me only option is to resell them. So I tried, but ticket master wouldn’t let me sell them for market price (cheaper than I paid) so I had to let t
  34. [R38] 1/5 · US No Second Chances: I bought a set of tickets for my sisters birthday, but the photo of the seats listed on the app was super misleading and the seats were awful. There is a STRICT no-refunds or returns, so I was stuck with terrible 160$ tickets with absolutely no help. What’s worse, is it’s almost impossible to sell the tickets because they think everyone is trying to scalp them. They also won’t h
  35. [R43] 1/5 · US Not able to un-list ticket for sale: I listed a ticket for sale then realized I could transfer it with no fees through Ticketmaster. After transferring the option to delete my listing disappeared. I was not able to un-list it. Then the same day of the event someone tried to buy it. I feel bad for this person. I had to reject it, hoping my listing disappeared. You also can’t do ANY of this through
  36. [R57] 1/5 · US Horrible app to resell: The level of difficulty to resell a ticket is unmatched on this app. It’s almost like they created an app to resell tickets while simultaneously making it as impossible to complete complete the listed but keeping you around to the very end just to give you the “oops, something went wrong “ notification. 100% garbage app! I only opted in to waste my time one more time on thi
  37. [R320] 3/5 · CA Ticket price transparency is lacking: Good app for getting tickets - but - prices are in USD which is odd considering I’m in Canada, buying tickets for Canadian shows/games. Always received tickets in a timely manner. Also ticket pricing transparency is sorely LACKING. A price breakdown on the checkout button would be a useful feature. Can’t see a breakdown on past purchases either. What are you
  38. [R436] 3/5 · CA US$ ??? Why: I recently bought tickets on Vivid Seats for an upcoming Toronto FC game. Only when it came time to finalize the payment transaction, was it apparent that the price was in US$ ( not Canadian ). The final price was therefore approximately 20% more in CAD. Why does Vivid Seats quote a price in $ on their Canadian site that does not refer to CAD?? Why are tickets to see a TFC game i
  39. [R58] 4/5 · US App does not update orders: I purchased tickets over a month ago and still cannot pull them up on the app. Received an update via email to accept digital tickets and it sends me back to the app. Just annoying and frustrating.
  40. [R65] 3/5 · US World Cup 2026: I purchased my tickets and says ticket delivers open your email and accept them .I did not received any email
  41. [R114] 3/5 · US Notification Setting: Where is the notification setting in the app?
  42. [R52] 2/5 · US Confusing: Vivid Seats has a daily game (which I enjoy) where one can earn tokens and redeem them for a code for a discount when purchasing a ticket(s). I went to redeem 5,000 tokens for a $15 discount off ticket of $60 or more. My ticket was $68.79. It said on the app “$15 off your next ticket purchase order of $60 or more (before taxes and fees).” The problem with this is is the fees aren’t

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store