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Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
Better options than

Turo alternatives

Turo offers peer-to-peer car rentals, but users often face host cancellations, unexpected fees, and poor customer service. Traditional rental companies like Enterprise, Hertz, Avis, and National provide more reliable booking experiences, while Airbnb offers a different type of peer-to-peer rental for accommodations.

Why users look for alternatives to Turo

The alternatives

Enterprise Rent-A-Car
4.9★ · 745,571 ratings · Free

Enterprise Rent-A-Car provides a straightforward and easy car rental process through its app and website, allowing for quick reservations and check-ins R52R55R58. Users appreciate the availability of vehicles, even on short notice, and consistent, reliable service R61.

Better for: Enterprise is better for users who prioritize a simple, transparent, and reliable rental experience with good customer service at the counter R58R61R64. It suits those who want to avoid the complexities and potential issues of peer-to-peer rentals and prefer a traditional rental company for business or personal travel R52R55.

Head-to-head: Turo vs Enterprise Rent-A-Car
Airbnb
4.8★ · 702,280 ratings · Free

Airbnb offers a platform for renting unique accommodations, providing an easy-to-navigate app for finding available properties R66R69. While it has good customer service for some, it allows users to experience different types of stays beyond traditional hotels R69.

Better for: Airbnb is better for individuals looking for accommodation rentals rather than car rentals, especially those who enjoy unique stays and are comfortable with direct host communication R66. It suits travelers seeking alternatives to hotels, despite potential issues with host cancellations or support R65R76.

Head-to-head: Turo vs Airbnb
Hertz Rental Car
4.8★ · 510,602 ratings · Free

Hertz offers a quick and easy car rental process, especially for those who book online and can pick up keys with minimal wait R80R89. Users find the process from car selection to rental completion to be simple and fast, with good counter service R89.

Better for: Hertz is better for travelers who value speed and efficiency in the rental process, particularly those who use online booking and prefer a streamlined pick-up R80R89. It suits customers who want a traditional car rental company with good counter service, despite some app glitches or issues with international rentals R79R91.

Head-to-head: Turo vs Hertz Rental Car
Avis
4.7★ · 441,203 ratings · Free

Avis provides an effortless booking experience through its app, making it easy to manage and update reservations . Users often find Avis to be cheaper than other rental companies and appreciate the helpful and professional counter service R94R99R101.

Better for: Avis is better for renters who prioritize an easy-to-use app for booking and managing reservations, and who seek competitive pricing R97. It suits customers who appreciate good in-person customer service and a no-hassle rental experience, though some report issues with car availability or unexpected fees R95R98.

Head-to-head: Turo vs Avis
National Car Rental
4.8★ · 225,861 ratings · Free

National Car Rental is generally considered a good company, with users appreciating its service . While the app can have issues, it is used frequently by business travelers R107R118.

Better for: National Car Rental is better for frequent business travelers who use the service regularly, despite potential app glitches or login issues R107R110R118. It suits those who value the core rental service but should be aware of possible app inconsistencies R107R109.

Head-to-head: Turo vs National Car Rental
Stick with Turo if

You should stick with Turo if you value a wide selection of unique and specialty vehicles, often at affordable prices, and enjoy direct communication with local car owners . It's also suitable if you have had positive experiences with specific hosts and appreciate the convenience of the peer-to-peer model when it works well R2.

Evidence note: National Car Rental has fewer detailed reviews about its core service compared to its app functionality, making it harder to fully assess its overall offering based solely on the provided reviews.

Frequently asked

Why do Turo users switch to traditional car rental companies?
Turo users often switch to traditional car rental companies due to frequent host cancellations, unexpected fees, and poor customer service experiences R1R4R10R12.
Is the Turo app reliable?
The Turo app receives mixed reviews; some find it user-friendly and easy to navigate, while others report it being buggy, slow, crashing, or having confusing interfaces R2R9R20R24.
Do traditional rental companies like Enterprise or Avis have better customer service than Turo?
Traditional rental companies like Enterprise and Avis are often praised for their helpful and professional counter service, which contrasts with Turo's frequently criticized customer support R64R94R99R101.
Are there hidden fees with Turo?
Yes, Turo users report being charged unexpected fees, including late fees (e.g., $191 on a $300 rental), cleaning charges (e.g., $125 for minor dust), or for alleged damages R12R14R32R40.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Turo 2/5 · US Turo Rental for Vacation: I had purchased a car, was in communication with me all the way until pickup. There wasn’t a car and host had to cancel.
  2. [R4] Turo 1/5 · US Host cancelled day before and Turo didn’t cover cost of new rental: Host cancelled rental 12 hours before pickup for no good reason. I had booked six weeks in advance. Was refunded but had to pay substantially more to get a similar vehicle on short-notice. Turo completely unhelpful in covering this difference
  3. [R18] Turo 1/5 · US Be warned of cancelations: There is a big problem with this service. My trip got canceled about day and half before my pick up. I booked 6 weeks before.Now nothing comparable is available and all the major car rental companies are booked too. Turo did try and help but if there is nothing other than saying sorry this happened did they do. So now I am stuck with trying to figure out how I am g
  4. [R10] Turo 1/5 · US Avoid using: Disputed a charge and instead of investigating, Turo banned my account with no other explanation. Would avoid using this service
  5. [R12] Turo 1/5 · US Turo will steal your money: Turo will auto cancel your reservation if you don’t meet the fine print of their cancellation policy terms and charge you anyways. Called, no refund. Feels like a scam and a lawsuit waiting to happen. Will never use their service again.
  6. [R14] Turo 1/5 · US Bad experience: The host JT rental in miami and Turo customer service disaster. The company rental lie about me they charge invoice 165 is violation smoke I never smoke in my life. Custom service Turo disaster service. I don’t come back use this platform
  7. [R32] Turo 1/5 · US SCAM APP: Host lied and claimed I damaged there tire Turo trying to make me pay them Money over this lie
  8. [R16] Turo 1/5 · US Dead is customer service: Years ago, I used Turo with great customer service and deals. That is no longer the case. Now, Turo is more interested in grabbing your money and locking it. I feel that they may be on the verge of some financial trouble or something similar. It’s really sad to see them descend this low and turn the experience into a hassle while hiding behind fine print. Uh! Last time fo
  9. [R34] Turo 1/5 · US I would rate it zero the help support is a joke: There was a fluke in the system and somehow my birthday on my account shows a different birthday then what’s on my license I contacted help support and the claimed it would send me a an email never got an email and now I can’t even drive the car I paid for thanks turo
  10. [R9] Turo 3/5 · GB Could be easier to navigate: The software needs to be a bit more user friendly keep it simple please
  11. [R20] Turo 1/5 · US App crashed: App got stuck and crashed multiple times during process. Totally froze during identification process and was co fusing whether it went through. Afterwards we weren’t able to get the car we originally wanted.
  12. [R24] Turo 2/5 · US TURO app was REALLY SLOW , If & when it responded. It was Unable to respond for several hours.: I really like the concept of TURO. Had this been a business trip, being on time would NOT have been possible. TURO app lacks ability to respond OR help 1st time users. Dayna Gillard Burton
  13. [R28] Turo 2/5 · US Good company but spammy app: This app spams you with marketing notifications, and you can’t turn it off unless you want to miss important messages from your rental host
  14. [R6] Turo 3/5 · GB Not the best option for hosts but still a powerful platform.: The app is quite useful and well designed except the calendar and pricing functions which are a hassle. For hosts the platform has become consistently worse over the years and is still getting worse with higher fees, unfavourable policies and non-existsnt support. Hopefully other providers such as Hiyacar will gain market share but for
  15. [R7] Turo 2/5 · US Guest vs host: Things are constantly changing in favor for the guest and not the host. Forced to book non refundable trip. Car gets returned trashy and guest aren’t held accountable. Creating way more work for us as hosts. The percentage Turo collects from hosts is high. Monopolizing on our income.
  16. [R44] Turo 2/5 · GB A Platform With Huge Potential, But One That Continues to Let Hosts Down: I’ve been hosting on Turo for a number of years and have extensive experience in peer-to-peer vehicle sharing, including previously managing a fleet of over 200 vehicles on Drivy/Getaround when they first launched in the UK. Unfortunately, despite Turo’s growth, I genuinely believe the platform has stagnated and, in several
  17. [R52] Enterprise Rent-A-Car 5/5 · US Business: Easy and quick to use
  18. [R55] Enterprise Rent-A-Car 5/5 · US Easy App: It was quick and easy to reserve on the app. And I saved a good chunk compared to reserving through my Delta Sky Miles, which didn’t work and cost more.
  19. [R58] Enterprise Rent-A-Car 5/5 · US Car Rental Made Easy: Using the website or the app, the process of rent a car is straightforward and easy. Checking in through the app makes it so much easier just walking in and pretty much pick up the car.
  20. [R61] Enterprise Rent-A-Car 5/5 · US Nice and Easy: Happy you had just what we need available with such short notice. I rented with another company earlier this year , wished I had used you as we normally do. Thanks for your consistent, reliable service. Simple and transparent reservation ease.
  21. [R65] Airbnb 1/5 · US Scammers: The host canceled on me at the last minute after I had already started my trip, wasting my time and money. Airbnb Support failed to resolve the issue, and my honest review was removed. Very disappointing experience. I no longer trust this platform.
  22. [R66] Airbnb 4/5 · US Suggestion: It’s an easy app to navigate although there can be issues seeing all that’s available on certain dates. This has happened several times to me where I set the city and dates, it’ll show me certain houses and then some are taken quickly. It shows less options. My friend will look at the same time I am, same dates and city and no other option La checked and we have two very different resu
  23. [R69] Airbnb 5/5 · US Great app: Yule from customer service has fixed all my concerns a wonderful app
  24. [R76] Airbnb 1/5 · US Host Can Do Anything: My host refused to let me check in on time. I waited hours and hours. Did Airbnb compensate me? No. Did I receive any explanation? No. They want to charge you astronomical fees without any assistance whatsoever. When you reach out to their support. It takes 20 minute for 1 message reply which is some ridiculous script too. I swear, this is my last trip with Airbnb. What a d
  25. [R79] Hertz Rental Car 1/5 · US A Half Usable App: Hertz app works fine to rent especially in the US. I left for France and rented, wanted a modification on my time and can’t find the rental. No possible combination of info fixes this. Called Hertz told we’re Hertz US. Tried Hertz France, England. No that doesn’t work. Entered numbers and Names. No. Chatted no. Sent email no reply. Not great and being part of the Presidents Circ
  26. [R80] Hertz Rental Car 5/5 · US KP: I love this place. So easy to do it online, I just walk in and I’m hardly there 2 minutes, grab my keys and go!! All the guys are super friendly.
  27. [R89] Hertz Rental Car 5/5 · US Mejor lugar para rentar autos: Todo es sencillo, fácil y rápido el proceso desde seleccionar auto hasta terminar la renta. El servicio en el mostrador es excepcional. Precios muy buenos
  28. [R91] Hertz Rental Car 4/5 · US Quick and easy to use but glitches at times.: The app is quick and easy to use but it glitches at times.
  29. [R94] Avis 5/5 · US Thanks: Great counter service at SDF! Thank you for helping us get the perfect car for our trip.
  30. [R95] Avis 3/5 · US Disappointed: I reserved my vehicle several days in advance or my pick up date. When I arrived this morning, I was told there were no vehicles available. I questioned why and was told “this happens all the time and the next vehicle wouldn’t be available until about 11a”. My pick up time was scheduled for 8:30a. How is it possible that NO VEHICLES are available?!?! Never again will I frequent this
  31. [R97] Avis 4/5 · US New v22.22 is a huge improvement: Love it! The only thing I’d change is how you earn points. It takes longer than other brands. But their prices are typically the best!
  32. [R98] Avis 1/5 · US Extra fees: I’ve always liked Davis but now they are charging an extra fee. If you pick up more than 30 minutes or an hour late, I will never use again!
  33. [R107] National Car Rental 1/5 · US 50/50 if it works: I travel for work and use this app every week. The last two months I get an error every time I open the app and it doesn’t work. Hertz doesn’t have this problem.
  34. [R109] National Car Rental 1/5 · US Recent update bricked the app: I have to constantly open and close the app to get ride of a generic “An error as occurred” message in the Home Screen. Still can’t log in
  35. [R110] National Car Rental 5/5 · US Keeps logging me out: Something changed. The app used to keep me logged in. Now the app logs me out every day. Even though the option to keep me logged in is checked.
  36. [R118] National Car Rental 4/5 · US It’s a good idea, but some recommendations: I use National a lot for work as I travel. It’s a great app, but a few things from a visual standpoint. I think there should be dark mode support and I’d love to see this app updated to adopt the new iOS 26 Liquid Glass aesthetic. It would make the experience feel more modern and cohesive
  37. [R2] Turo 5/5 · US Car rental made easy: Never knew how easy it would be to use Turo it was made nice and easy very understanding and also communication was amazing I would def recommend and also rent again
  38. [R64] Enterprise Rent-A-Car 5/5 · US Excellent service at Kingwood Tx: Harrison Gaiennie was a great help. Also all enterprise people I came in contact with at the store were very helpful
  39. [R99] Avis 5/5 · US Helpful Team: Thank you Diana at the RDU airport for helping me get to my flight on time!! You were very helpful- appreciate you!!
  40. [R101] Avis 5/5 · US Best customer service ever!: Khy did an outstanding job getting us our rental and making sure we were completely satisfied. Would rent here again!
  41. [R40] Turo 1/5 · US Don’t change your booking: I changed my booking because I was getting the dates figured out and they charged me a late fee of $191 on a rental that was only supposed to cost me $300 and it end up costing me $500

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store