Turo

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] 5/5 · US Car rental made easy: Never knew how easy it would be to use Turo it was made nice and easy very understanding and also communication was amazing I would def recommend and also rent again
2. [R14] 5/5 · US Easy as Pie: Makes renting a vehicle easier.
3. [R19] 5/5 · US Better Rental Experience: Turo is a convenient alternative to traditional car rental companies, allowing users to rent vehicles directly from local car owners. The app is easy to navigate, with a wide selection of cars ranging from budget-friendly options to luxury and specialty vehicles. Booking is straightforward, and the ability to communicate directly with hosts makes the experience more perso
4. [R20] 5/5 · US Awesome: This is better than going to a car rental store! You can view and choose the car that fits your needs for your roadtrip. It is really easy to use. Just download the app and you are halfway done. A few taps on your phone and your car is booked for your trip. No worries. Hassle free. I definitely will recommend to my family and friends. Thank you Turo.
5. [R7] 5/5 · US Turo never disappoints: I am very satisfied with Turo. You guys always provide the best of the best cars for our trip. Prices are always affordable. This is my third time using Turo. Shout out to Joey. He was our host. Excellent customer service. Five stars!
6. [R11] 5/5 · US Slingshot rental: Great slingshot and very nice and considerate host.
7. [R15] 5/5 · US Van for my large family: Great van. Clean and well maintained. Drove and rode great.
8. [R18] 5/5 · US Never have a problem best company ever: Hey, you guys if you looking for amazing car to drive to have a lot of rental car companies on their website that you guys would love to rent give them a try I promise you you won’t be disappointed
9. [R40] 5/5 · US No extra holds or fees: Much better than other rental companies!
10. [R44] 5/5 · US Rated #1: Dream cars, great prices, excellent instruction, user communication is over 9000, stress free, haggle free, better than other rental services. A co-worker told me about this app, and I have yet to be disappointed.
11. [R558] 3/5 · CA Super Easy and Great Deals: This was my first time using Turo - I was skeptical at first - but we got the exact car we wanted (no substitutions by a dealer), at a great price and with an awesome host. Reminded me of the first time I used AirBNB - it worked out exactly as described! Highly recommend this.
12. [R1] 2/5 · US Turo Rental for Vacation: I had purchased a car, was in communication with me all the way until pickup. There wasn’t a car and host had to cancel.
13. [R10] 1/5 · US Host cancelled day before and Turo didn’t cover cost of new rental: Host cancelled rental 12 hours before pickup for no good reason. I had booked six weeks in advance. Was refunded but had to pay substantially more to get a similar vehicle on short-notice. Turo completely unhelpful in covering this difference
14. [R36] 1/5 · US Be warned of cancelations: There is a big problem with this service. My trip got canceled about day and half before my pick up. I booked 6 weeks before.Now nothing comparable is available and all the major car rental companies are booked too. Turo did try and help but if there is nothing other than saying sorry this happened did they do. So now I am stuck with trying to figure out how I am g
15. [R379] 3/5 · GB Hit and miss: It depends on the host. So far 1 great experience, another ok and the third one was a disaster as my host cancelled me 30 mins before my trip, which costed me money and stress. So let’s see
16. [R23] 1/5 · US Turo will steal your money: Turo will auto cancel your reservation if you don’t meet the fine print of their cancellation policy terms and charge you anyways. Called, no refund. Feels like a scam and a lawsuit waiting to happen. Will never use their service again.
17. [R30] 1/5 · US Bad experience: The host JT rental in miami and Turo customer service disaster. The company rental lie about me they charge invoice 165 is violation smoke I never smoke in my life. Custom service Turo disaster service. I don’t come back use this platform
18. [R35] 1/5 · US Dead is customer service: Years ago, I used Turo with great customer service and deals. That is no longer the case. Now, Turo is more interested in grabbing your money and locking it. I feel that they may be on the verge of some financial trouble or something similar. It’s really sad to see them descend this low and turn the experience into a hassle while hiding behind fine print. Uh! Last time fo
19. [R91] 1/5 · US Don’t change your booking: I changed my booking because I was getting the dates figured out and they charged me a late fee of $191 on a rental that was only supposed to cost me $300 and it end up costing me $500
20. [R17] 1/5 · US Avoid using: Disputed a charge and instead of investigating, Turo banned my account with no other explanation. Would avoid using this service
21. [R58] 1/5 · US I would rate it zero the help support is a joke: There was a fluke in the system and somehow my birthday on my account shows a different birthday then what’s on my license I contacted help support and the claimed it would send me a an email never got an email and now I can’t even drive the car I paid for thanks turo
22. [R13] 2/5 · US Guest vs host: Things are constantly changing in favor for the guest and not the host. Forced to book non refundable trip. Car gets returned trashy and guest aren’t held accountable. Creating way more work for us as hosts. The percentage Turo collects from hosts is high. Monopolizing on our income.
23. [R111] 3/5 · US Better customer service for host: Host makes you money make it equal or better than for the renters
24. [R107] 2/5 · US Been hosting for a couple years.: Hosting cars on Turo is getting worse by the day with changes that we don’t need or want. Used to love this app/side gig.
25. [R117] 1/5 · US Scam: Overcharge the guest and lowball the Host. They are not responsible for any damages , they will get away with anything. Consider twice before listing your car to this scam Platform.
26. [R37] 1/5 · US App crashed: App got stuck and crashed multiple times during process. Totally froze during identification process and was co fusing whether it went through. Afterwards we weren’t able to get the car we originally wanted.
27. [R41] 2/5 · US TURO app was REALLY SLOW , If & when it responded. It was Unable to respond for several hours.: I really like the concept of TURO. Had this been a business trip, being on time would NOT have been possible. TURO app lacks ability to respond OR help 1st time users. Dayna Gillard Burton
28. [R56] 5/5 · US App needs update: App frequently crashes and requires me to delete and reinstall. It will lag and not load on the trips screen even when I am connected to WiFi. I’m using iOS most updated version. I sincerely appreciate the ability to rent out my vehicles. I have had good service from customer support as long as they can understand me and vice versa some have very strong accents .
29. [R62] 1/5 · US Spam notifications: I’ve started getting spam via notifications “book your 4th of July car”. I don’t need ads coming from you. I’m not going to spontaneously rent a car what the hell Edit: another day another ad Edit: another ad. Who in the world is spontaneously buying rentals for Miami?? I’m disabling all notifications until I need your service again
30. [R149] 1/5 · US Expired registration/ poor vehicle condition/ no accountability: The experience with Turo was extremely disappointing. The vehicle my granny rented had a registration that had been expired since May, something that should have been identified before it was made available for rent. We also found what appeared to be weed particles in the center console, raising concerns about the vehicle’s cleanlin
31. [R164] 2/5 · US Jeremie: The truck was really nice appreciate being able to drive the only problem was when it started raining on me the wipers were bad other than that the truck was nice
32. [R169] 1/5 · US ATTETNION: Per Texas you are supposed to display your registration sticker lots of turo vehicles don’t have them filing false insurance claims for damages that was done an clearly in the picture of pick up it really needs to be looked into
33. [R591] 3/5 · CA Judith St John: I was happy to rent a car near where I was staying in St John. However the car was not kept clean inside. The windshield has dirty water marks on the inside as did the back window, poor viewing when the sun shone on it. The dash was dusty and the box around gear shifter dirty. The back seat was stained and the windshield had a gravel crack on the passenger side. The most difficult
34. [R139] 1/5 · US HOST experience: This car rental service is great in concept but for hosts they are straight thieves. They charge at every turn and when something happens they don’t want to pay anything. If anyone is doing a class action lawsuit please contact me ! I have receipts.
35. [R224] 1/5 · US Houst: It consumes too much time, and the income isn't even enough to cover the car payment and insurance. On top of that, guests wear out and damage the vehicles, and there are no real protections for the people who make their cars available.
36. [R133] 1/5 · US Hidden Fees: Lots of hidden fees delivery fee for vehicle that was supposed to be there, services fees Late fee if you 10 mins late that are 1/2 the day are Was over 100$ if undisclosed fees customer support zero help the. Then they Just ignore you
37. [R176] 1/5 · US App does not make it clear when you are charged: I was in the process of booking a car, once I saw how much insurance would cost, I changed my mind. To my surprise, Turo considered the reservation as booked. They charged me, and then later issued a partial refund. In the end, I was still charged more than $100 for a car I didn’t realized had been booked. I contacted support, but they refused to gi
38. [R790] 3/5 · AU Bugs and inexplicable charges: Strangely I got charged $50 for deciding to return car early…. Also the android version of app is broken on Nokia / had to use an iPhone to take photos. Otherwise this could be a good experience
39. [R115] 1/5 · US Rip off !: Horrible service ! Couldn’t even use the car. And they won’t even compensate me for the loss. Horrible customer service too.