Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Turo vs Avis

Turo 4.9★ · Free to download 75
Winner Turo
Avis 4.7★ · Free to download 60

Turo offers a wider variety of unique vehicles and a more personalized rental experience, while Avis provides a more traditional and often more reliable car rental service, despite some app and customer service frustrations.

Full reviews: Turo · Avis

Turo, a peer-to-peer car-sharing platform, excels in offering diverse vehicles and a personalized experience, though it struggles with host cancellations and customer support. Avis, a traditional rental company, provides a reliable service but faces issues with app functionality, hidden fees, and occasional car unavailability.

Head to head

Vehicle Availability & Variety edge: TuroR1R4R15R17
Turo Turo users appreciate the wide selection of cars, from budget-friendly to luxury and specialty vehicles, and the ability to find unique options like slingshots R17. However, a significant drawback is host cancellations, sometimes at the last minute, leaving renters without a car and scrambling to find alternatives R1R4R15.
Avis Avis users generally find a good variety of cars , but many express frustration with reservations not being honored due to no vehicles being available upon arrival R63R76. Some also desire more upgrade options beyond crossovers or small SUVs .
Ease of Use (App & Booking) tieR2R22R26R27
Turo Many Turo users find the app easy to navigate and the booking process straightforward R2R27. However, some report the app being slow, crashing, or freezing during critical processes like identification or photo uploads R22R26. There are also complaints about spammy marketing notifications .
Avis Avis users often describe the app as easy to use for booking and managing reservations . However, frequent forced updates and password re-entry are major frustrations R61R73R84. Some also report issues with express check-in not working, document verification, or the app modifying existing reservations unintentionally .
Reliability & Customer Support edge: AvisR4R5R10R14
Turo Turo's reliability is highly dependent on individual hosts, leading to inconsistent experiences R15. While some praise hosts and Turo's customer service R5R14R17, many report poor or non-existent customer support, especially when dealing with host cancellations, disputes, or account issues R4R10. There are also accusations of Turo not protecting guests from host scams or false damage reports .
Avis Avis generally receives praise for helpful counter staff and customer service . However, users report difficulties reaching local agents for questions , and issues with the app's support features . Reliability is a concern when reservations are not honored due to car unavailability R63R76.
Pricing & Fees tieR7R9R13R17
Turo Turo is often praised for affordable prices R17. However, many users report hidden fees, unexpected charges, and issues with cancellation policies R13R42R56. Hosts also complain about high percentages Turo collects and unfavorable policies R7R9R58.
Avis Avis is sometimes noted for competitive pricing . However, users frequently complain about unexpected or excessive fees, including late pickup fees, cleaning charges, and cancellation fees . There are also reports of being overcharged or scammed .
Pick Turo if

You want a unique car or a specific model not typically found at traditional rental agencies, and you are comfortable with the peer-to-peer model's variability . You prioritize a personalized rental experience and direct communication with car owners .

Pick Avis if

You prefer a traditional car rental service with established locations and generally helpful counter staff . You value the convenience of express pickup and return options at supported airport locations .

Evidence note: Turo's reviews include perspectives from both guests and hosts, offering a more complete picture of the platform's strengths and weaknesses for all users. Avis reviews are primarily from renters.

Frequently asked

Are there hidden fees with Turo?
Yes, several Turo users report experiencing hidden fees, including charges for late changes to bookings, undisclosed service fees, and delivery fees for vehicles that were expected to be at a certain location R13R42R56.
Does Avis have issues with car availability?
Yes, many Avis customers report making reservations only to find no vehicles available upon arrival, leading to significant frustration and disruptions to their travel plans R63R76.
Is Turo reliable for hosts?
While Turo provides a powerful platform for hosts to reach a wide market, many hosts report that the platform has become consistently worse over the years due to higher fees, unfavorable policies, non-existent support, and changes that favor guests over hosts R7R9R46R58.
Why do Avis users complain about app updates and passwords?
Avis users frequently complain about the app forcing continuous updates with no option to skip, and requiring constant password re-entry or resets, even when biometric login is set up, leading to a frustrating user experience R61R73R84R86.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Turo 2/5 · US Turo Rental for Vacation: I had purchased a car, was in communication with me all the way until pickup. There wasn’t a car and host had to cancel.
  2. [R4] Turo 1/5 · US Host cancelled day before and Turo didn’t cover cost of new rental: Host cancelled rental 12 hours before pickup for no good reason. I had booked six weeks in advance. Was refunded but had to pay substantially more to get a similar vehicle on short-notice. Turo completely unhelpful in covering this difference
  3. [R15] Turo 3/5 · GB Hit and miss: It depends on the host. So far 1 great experience, another ok and the third one was a disaster as my host cancelled me 30 mins before my trip, which costed me money and stress. So let’s see
  4. [R17] Turo 5/5 · US Turo never disappoints: I am very satisfied with Turo. You guys always provide the best of the best cars for our trip. Prices are always affordable. This is my third time using Turo. Shout out to Joey. He was our host. Excellent customer service. Five stars!
  5. [R2] Turo 5/5 · US Car rental made easy: Never knew how easy it would be to use Turo it was made nice and easy very understanding and also communication was amazing I would def recommend and also rent again
  6. [R22] Turo 1/5 · US App crashed: App got stuck and crashed multiple times during process. Totally froze during identification process and was co fusing whether it went through. Afterwards we weren’t able to get the car we originally wanted.
  7. [R26] Turo 2/5 · US TURO app was REALLY SLOW , If & when it responded. It was Unable to respond for several hours.: I really like the concept of TURO. Had this been a business trip, being on time would NOT have been possible. TURO app lacks ability to respond OR help 1st time users. Dayna Gillard Burton
  8. [R27] Turo 5/5 · US Easy as Pie: Makes renting a vehicle easier.
  9. [R5] Turo 5/5 · US Great Service: Denise was amazing very helpful when come back to town I’ll definitely be using this ride again.
  10. [R10] Turo 1/5 · US Avoid using: Disputed a charge and instead of investigating, Turo banned my account with no other explanation. Would avoid using this service
  11. [R14] Turo 5/5 · US Rental car: The host was very professional and I will rent from him again when I come back to Delaware. THANKS RONNIE · translated
  12. [R7] Turo 2/5 · US Guest vs host: Things are constantly changing in favor for the guest and not the host. Forced to book non refundable trip. Car gets returned trashy and guest aren’t held accountable. Creating way more work for us as hosts. The percentage Turo collects from hosts is high. Monopolizing on our income.
  13. [R9] Turo 3/5 · GB Not the best option for hosts but still a powerful platform.: The app is quite useful and well designed except the calendar and pricing functions which are a hassle. For hosts the platform has become consistently worse over the years and is still getting worse with higher fees, unfavourable policies and non-existsnt support. Hopefully other providers such as Hiyacar will gain market share but for
  14. [R13] Turo 1/5 · US Turo will steal your money: Turo will auto cancel your reservation if you don’t meet the fine print of their cancellation policy terms and charge you anyways. Called, no refund. Feels like a scam and a lawsuit waiting to happen. Will never use their service again.
  15. [R42] Turo 1/5 · US Don’t change your booking: I changed my booking because I was getting the dates figured out and they charged me a late fee of $191 on a rental that was only supposed to cost me $300 and it end up costing me $500
  16. [R56] Turo 1/5 · US Hidden Fees: Lots of hidden fees delivery fee for vehicle that was supposed to be there, services fees Late fee if you 10 mins late that are 1/2 the day are Was over 100$ if undisclosed fees customer support zero help the. Then they Just ignore you
  17. [R63] Avis 3/5 · US Disappointed: I reserved my vehicle several days in advance or my pick up date. When I arrived this morning, I was told there were no vehicles available. I questioned why and was told “this happens all the time and the next vehicle wouldn’t be available until about 11a”. My pick up time was scheduled for 8:30a. How is it possible that NO VEHICLES are available?!?! Never again will I frequent this
  18. [R76] Avis 1/5 · US Disappointed In Avis (No Cars): This first time renting with Avis for a personal trip. I made a reservation for a car, and no cars were available. What is the point of having a reservation? Will rent from Hertz from now on. They always guarantee a car when reserving with them
  19. [R46] Turo 2/5 · US Been hosting for a couple years.: Hosting cars on Turo is getting worse by the day with changes that we don’t need or want. Used to love this app/side gig.
  20. [R58] Turo 1/5 · US HOST experience: This car rental service is great in concept but for hosts they are straight thieves. They charge at every turn and when something happens they don’t want to pay anything. If anyone is doing a class action lawsuit please contact me ! I have receipts.
  21. [R61] Avis 1/5 · US Continuous forced updates and password reentry: Every time I open the app it is forcing an update, with no option to skip, this is just bad software development, bc never is the app getting better. All I want to do is check my rental!
  22. [R73] Avis 1/5 · US Weekly forced app updates SUCKS: What more is there to say. Stupid.
  23. [R84] Avis 1/5 · US Horrible: Constant re-login requirements
  24. [R86] Avis 1/5 · US Terrible: Locks you out too easy and you have Face ID set up but then it just automatically quits using it. Awful. Look how easy nationals app is and copy it

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store