Avis

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R19] 5/5 · US Effortless Booking Experience: The Avis app is super easy to use and makes managing reservations seamless. I love how simple it is to update bookings and make changes on the go without any hassle. Everything is clear, efficient, and user-friendly, which makes the entire rental experience feel smooth from start to finish. Definitely a go-to for convenience and flexibility.
2. [R64] 5/5 · US Easy to Use: I like how the app remembered my past search and allowed me to start off where I was, which saved me time in making my reservation.
3. [R69] 5/5 · US Great app: I use it all the time to manage my rentals, with the latest updates it has been working really well. I love that I can change my assigned car if it doesn’t match my preferences, and just go to my spot when I get to the rental area. Express exit code is super convenient.
4. [R82] 5/5 · US Easy to use and big time saver: I am able to easily book my cars, make changes and pick up with airports that suppprt assigning vehicles via the app makes things very easy and efficient. Just pick up the car in its assigned space - activate the Express Exit and go.
5. [R4] 5/5 · US Thanks: Great counter service at SDF! Thank you for helping us get the perfect car for our trip.
6. [R12] 5/5 · US Helpful Team: Thank you Diana at the RDU airport for helping me get to my flight on time!! You were very helpful- appreciate you!!
7. [R15] 5/5 · US Best customer service ever!: Khy did an outstanding job getting us our rental and making sure we were completely satisfied. Would rent here again!
8. [R16] 5/5 · US Avis was cheaper then the others: Avis is a no hassle rental car agency that I really enjoy and the agents are always helpful
9. [R10] 4/5 · US New v22.22 is a huge improvement: Love it! The only thing I’d change is how you earn points. It takes longer than other brands. But their prices are typically the best!
10. [R94] 5/5 · US Avis always get the job done: Avis always have decent prices, easy check in and out
11. [R1] 1/5 · US Continuous forced updates and password reentry: Every time I open the app it is forcing an update, with no option to skip, this is just bad software development, bc never is the app getting better. All I want to do is check my rental!
12. [R6] 1/5 · US Weekly forced app updates SUCKS: What more is there to say. Stupid.
13. [R11] 1/5 · US Horrible: Constant re-login requirements
14. [R14] 1/5 · US Terrible: Locks you out too easy and you have Face ID set up but then it just automatically quits using it. Awful. Look how easy nationals app is and copy it
15. [R13] 3/5 · US Disappointed: I reserved my vehicle several days in advance or my pick up date. When I arrived this morning, I was told there were no vehicles available. I questioned why and was told “this happens all the time and the next vehicle wouldn’t be available until about 11a”. My pick up time was scheduled for 8:30a. How is it possible that NO VEHICLES are available?!?! Never again will I frequent this
16. [R7] 1/5 · US Disappointed In Avis (No Cars): This first time renting with Avis for a personal trip. I made a reservation for a car, and no cars were available. What is the point of having a reservation? Will rent from Hertz from now on. They always guarantee a car when reserving with them
17. [R39] 1/5 · US No employee at midway airport: Just signed up for wizard (avis preferred), booked a car reservation. Got to midway airport EARLY. Got to avis preferred counter. NO EMPLOYEES HERE. 3 people (including me) are without a car. I have to wait until 6 am (that is 5 hours wait) to get vehicle. Worst experience.
18. [R40] 1/5 · US Horrible app: We rent lots of cars from them but every other time the app fails and then they don’t have a car. And service onsite is really bad. Especially SLC.
19. [R5] 2/5 · US App Will Modify Res: I had an existing reservation and wanted to make another reservation within the app. I thought I was booking something new, but after the confirmation screen the app told me it modified my existing reservation. I lost out on the rate I had booked previously and when I rebooked it was nearly twice the cost. Extremely frustrating the app would rebook my existing reservation with
20. [R124] 3/5 · US Tried to edit: I tried to edit a reservation two weeks before it was to pick up the car. The app tried to make me either confirm or cancel. I needed to edit it but it was unclear that it was talking about my existing reservation or making a duplicate reservation that was lightly different. I ended up canceling the reservation because there did not appear to be a way to clarify if I was changing or
21. [R2] 1/5 · US Didn’t work: App didn’t work for express check in. Just kept requesting the same info.
22. [R9] 2/5 · US Very disappointing: Used Avis App three times lately. When my flight landed I pulled up the app to see where my car was Each time I was told “something is wrong”. Deplaned, got luggage and still the app says “something is wrong”. Tried restarting, still the same message, so I waited in line only to be told that as a preferred customer I could have gone directly to my car. Wouldn’t that have been
23. [R18] 1/5 · US Useless document verification: I have a reservation coming up and need to verify my documents. First of all the camera can’t be focused. The pictures are blurry and the app is complaining about the quality of the picture. Well, that is an app-issue, not me. Second of all, after taking the selfie the app goes in an endless loading loop. Absolutely useless. I tried multiple times and now I’ll try to
24. [R36] 1/5 · US Not a good app: The app is slow. You cannot save and restart later. It gives errors but does not explain why. It’s honestly one of the worst apps out there and booking a car is a genuine pain
25. [R25] 1/5 · US Lack of correct direction: Attempted to call location to ask to change drop off location, did not answer. Directed by support to speak with app agent chat feature, chat feature advised I needed to edit reservation within app itself. All 3 directions failed. I couldn’t edit drop off location within app. Terrible clarity.
26. [R29] 1/5 · US Cannot get pickup questions answered: I was renting a car at MSP and needed to talk to a local agent to confirm they would be open with our late arrival and to know if our car would be at terminal 1 or 2. I called five times and could never get someone to answer my question nor connect me with a local rep to understand. So, I canceled my reservation and it incurred a cancellation fee that I hope w
27. [R41] 2/5 · US Customer Service: The ap works great however Avis has the worst customer service. I’ve used all the rental companies and when Avis make a mistake and you call customer service they either don’t understand or don’t care and will say please hold, then hang up
28. [R46] 1/5 · US Horrible: Why have a chat when it doesn’t work? Is everyone on break? Grontse joined conversation. Never typed a thing then left. The Sinegugu joined and never typed a thing. Already frustrated because I got locked out and when I went back price was different by $200, now this? No wonder I always use Enterprise! Thought I would expand my options. Guess I will stick with better customer service!
29. [R3] 1/5 · US Extra fees: I’ve always liked Davis but now they are charging an extra fee. If you pick up more than 30 minutes or an hour late, I will never use again!
30. [R8] 1/5 · US cleaning charge scam: Be aware before renting from Avis. My first experience with Avis turned into a very disappointing one. I rented a vehicle for $195, but was later charged an additional $125 for “cleaning” over what amounted to minor dust and dirt. Charging such a significant fee for normal post-rental condition feels excessive and unreasonable. After being a loyal Enterprise customer for ov
31. [R22] 1/5 · US Will: Should not charge me if my plane was canceled due to weather going to talk to my work travel to see if my company of 1000 will use another car rental co
32. [R32] 5/5 · US Cancel: I think you are the only rental car company that charge a cancellation fee Anyway I still love your services.
33. [R47] 2/5 · US Price: Price jumped $50 at final step, cancelled and went with Enterprise.
34. [R51] 2/5 · US Inconsistent price quotes: The user interface for Avis app is not surprisingly tricky, I got to the end of my rental search and right before I pressed “confirm” I went to my email page to give them my flight confirmation number and it lost all the data. I had to restart my search and (surprise!) the prices had increased. Not the company it once was.
35. [R269] 3/5 · CA Car rental mexico: My quote is not clear if it is in Usd or Canadian funds and i called no one can tell me
36. [R281] 3/5 · CA Canadian Customers Beware!: Normally when I rent a car, I use the Avis.ca site and make sure my currency is set to CAD. When in Europe, I used the app to make a reservation and it seems that it defaults to USD and doesn’t show the currency. The app should allow you to change your default currency just like the web site. Typical American company; thinks that the world revolves around the US.
37. [R20] 1/5 · US Digital wallet: Does not support Apple wallet.
38. [R83] 3/5 · US Dark mode status card wallet: Add the option of dark mode in the app And the ability to add the member card in the wallet
39. [R123] 3/5 · US Receipts: Having a printer-friendly receipt should be simple and easily accessible.
40. [R379] 3/5 · CA Can’t extend rental on App: I wanted to extend my rental on the App but it wouldn’t let me and it did not explain why. As a result, I had to waste 30 minutes of time I didn’t have to spare, wait for an available agent on the phone….
41. [R21] 1/5 · US Charge to my CC with no explanation as to what it is for: I have had several issues with Avis in the Salt Lake City airport They over charged me for fuel one time that I actually sent the receipt to them and showed a picture of the fuel gauge showing full but did not get a refund and this time there is a charge for $15.45 with no explanation as to what it is for and it is after the initial $ 156.5
42. [R323] 3/5 · CA Prices not as shown: I’m a Canadian user I’m shown what my rates are in CAD and when I accept it then converts it to USD an I’m charged an exchange rate to then change it back into CAD for more than I was quoted for.
43. [R431] 3/5 · CA App: Canadians unable to make reservations thru app zip code problem...😏