Avis alternatives
Avis users often face issues with app functionality, unexpected fees, and car availability. Alternatives like Turo offer peer-to-peer rentals, while traditional agencies like Enterprise and Hertz provide more reliable booking experiences for some.
Why users look for alternatives to Avis
- The Avis app frequently forces updates and requires users to re-enter passwords, leading to frustration and login issues.R1R13R21R23
- Users report that Avis sometimes does not have vehicles available despite advance reservations, leading to cancellations or delays.R3R15
- Customers have been charged unexpected fees, including cleaning fees for minor dirt, late pickup fees, and cancellation fees, which can be significant.R7R17R22R49
- The app can have glitches, such as failing document verification, issues with express check-in, or incorrectly modifying existing reservations.R4R10R19R27
- Some users feel that the car selection options are limited or that 'upgrades' are not truly beneficial.R9R25
The alternatives
Turo offers a peer-to-peer car rental experience, allowing users to rent directly from individual car owners. This can provide a wider variety of vehicles and potentially more affordable prices R52R63. Communication with hosts is often highlighted as a positive aspect R52R55R61.
Better for: Turo is better for those seeking unique car options or potentially lower prices, and who value direct communication with the car owner R52R63. It suits travelers looking for a more personalized rental experience.
Head-to-head: Avis vs TuroEnterprise Rent-A-Car provides a straightforward and easy car rental process, with users finding the app quick for reservations and check-ins R66R69R72. Many customers appreciate the consistent and reliable service, especially for short-notice needs R75.
Better for: Enterprise is better for users who prioritize an easy and quick reservation process through the app and reliable service R66R69R72R75. It suits those who need a car on short notice and appreciate helpful staff R75.
Head-to-head: Avis vs Enterprise Rent-A-CarHertz offers an easy online booking and pick-up process, with some users able to quickly get their keys and go R80R89. The service at the counter is often described as exceptional R89.
Better for: Hertz is better for customers who prefer a quick and easy online booking experience and appreciate efficient counter service R80R89.
Head-to-head: Avis vs Hertz Rental CarKAYAK is a travel aggregator that helps users find and book flights, hotels, and car rentals, often praised for its ease of use and ability to find good prices R94R100R103R105.
Better for: KAYAK is better for users who want to compare prices across multiple providers for flights, hotels, and car rentals to find the best deals R94R100R103R105. It suits those who prefer a single app for various travel bookings.
Head-to-head: Avis vs KAYAKNational Car Rental is generally seen as a good option, with users appreciating its app for managing rentals R116. Some users find the app works well for their needs, especially for frequent business travel R114R118.
Better for: National Car Rental is better for frequent travelers, especially for work, who appreciate a generally functional app for managing reservations R114R116R118.
Head-to-head: Avis vs National Car RentalYou should stick with Avis if you frequently find their prices to be the best and appreciate helpful counter service . It is also suitable if you value an app that allows you to manage rentals, change assigned cars, and use express exit codes for convenience .
Evidence note: Some alternatives like Turo, Enterprise Rent-A-Car, Hertz Rental Car, KAYAK, and National Car Rental have a mix of positive and negative reviews, indicating varied user experiences. KAYAK's car rental specific reviews are limited.
Frequently asked
Why do Avis users complain about app updates and logins?
Does Avis charge unexpected fees?
Is car availability an issue with Avis?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R1] Avis Continuous forced updates and password reentry: Every time I open the app it is forcing an update, with no option to skip, this is just bad software development, bc never is the app getting better. All I want to do is check my rental!
- [R13] Avis Weekly forced app updates SUCKS: What more is there to say. Stupid.
- [R21] Avis Horrible: Constant re-login requirements
- [R23] Avis Terrible: Locks you out too easy and you have Face ID set up but then it just automatically quits using it. Awful. Look how easy nationals app is and copy it
- [R3] Avis Disappointed: I reserved my vehicle several days in advance or my pick up date. When I arrived this morning, I was told there were no vehicles available. I questioned why and was told “this happens all the time and the next vehicle wouldn’t be available until about 11a”. My pick up time was scheduled for 8:30a. How is it possible that NO VEHICLES are available?!?! Never again will I frequent this
- [R15] Avis Disappointed In Avis (No Cars): This first time renting with Avis for a personal trip. I made a reservation for a car, and no cars were available. What is the point of having a reservation? Will rent from Hertz from now on. They always guarantee a car when reserving with them
- [R7] Avis Extra fees: I’ve always liked Davis but now they are charging an extra fee. If you pick up more than 30 minutes or an hour late, I will never use again!
- [R17] Avis cleaning charge scam: Be aware before renting from Avis. My first experience with Avis turned into a very disappointing one. I rented a vehicle for $195, but was later charged an additional $125 for “cleaning” over what amounted to minor dust and dirt. Charging such a significant fee for normal post-rental condition feels excessive and unreasonable. After being a loyal Enterprise customer for ov
- [R22] Avis Cancel: I think you are the only rental car company that charge a cancellation fee Anyway I still love your services.
- [R49] Avis Cancel fees are ripoffs: Service is poor, cars have been dirty, multiple airports so not an isolated incident. Then today I have a change and they charge another fee. What happened to Avis?
- [R4] Avis Didn’t work: App didn’t work for express check in. Just kept requesting the same info.
- [R10] Avis App Will Modify Res: I had an existing reservation and wanted to make another reservation within the app. I thought I was booking something new, but after the confirmation screen the app told me it modified my existing reservation. I lost out on the rate I had booked previously and when I rebooked it was nearly twice the cost. Extremely frustrating the app would rebook my existing reservation with
- [R19] Avis Very disappointing: Used Avis App three times lately. When my flight landed I pulled up the app to see where my car was Each time I was told “something is wrong”. Deplaned, got luggage and still the app says “something is wrong”. Tried restarting, still the same message, so I waited in line only to be told that as a preferred customer I could have gone directly to my car. Wouldn’t that have been
- [R27] Avis Useless document verification: I have a reservation coming up and need to verify my documents. First of all the camera can’t be focused. The pictures are blurry and the app is complaining about the quality of the picture. Well, that is an app-issue, not me. Second of all, after taking the selfie the app goes in an endless loading loop. Absolutely useless. I tried multiple times and now I’ll try to
- [R9] Avis More car options when selecting my car: It would be nice if we got more options when selecting a car. Also going from a full-size to a crossover or small SUV is not an upgrade. An upgrade from a full-size car would be a premium luxury or an electric car. ( not putting somebody in a crossover or an SUV.)
- [R25] Avis President Club: Avis Presidents club is a joke. They claim you can select your own car but rarely have any available. I have had to go to the counter every time.
- [R52] Turo Car rental made easy: Never knew how easy it would be to use Turo it was made nice and easy very understanding and also communication was amazing I would def recommend and also rent again
- [R55] Turo Great Service: Denise was amazing very helpful when come back to town I’ll definitely be using this ride again.
- [R61] Turo Rental car: The host was very professional and I will rent from him again when I come back to Delaware. Thanks, Ronnie. · translated
- [R63] Turo Turo never disappoints: I am very satisfied with Turo. You guys always provide the best of the best cars for our trip. Prices are always affordable. This is my third time using Turo. Shout out to Joey. He was our host. Excellent customer service. Five stars!
- [R66] Enterprise Rent-A-Car Business: Easy and quick to use
- [R69] Enterprise Rent-A-Car Easy App: It was quick and easy to reserve on the app. And I saved a good chunk compared to reserving through my Delta Sky Miles, which didn’t work and cost more.
- [R72] Enterprise Rent-A-Car Car Rental Made Easy: Using the website or the app, the process of rent a car is straightforward and easy. Checking in through the app makes it so much easier just walking in and pretty much pick up the car.
- [R75] Enterprise Rent-A-Car Nice and Easy: Happy you had just what we need available with such short notice. I rented with another company earlier this year , wished I had used you as we normally do. Thanks for your consistent, reliable service. Simple and transparent reservation ease.
- [R80] Hertz Rental Car KP: I love this place. So easy to do it online, I just walk in and I’m hardly there 2 minutes, grab my keys and go!! All the guys are super friendly.
- [R89] Hertz Rental Car Mejor lugar para rentar autos: Todo es sencillo, fácil y rápido el proceso desde seleccionar auto hasta terminar la renta. El servicio en el mostrador es excepcional. Precios muy buenos
- [R94] KAYAK Fun trips that make a difference in our world.: I love using kayak for checking and booking flights! So easy to use w lots of options
- [R100] KAYAK The best: They are the best with the prices and everything
- [R103] KAYAK Exelente: De mucha ayuda para comprar y seguir vuelos
- [R105] KAYAK Great app: This works better than any other travel app I’ve had yet
- [R114] National Car Rental App works fine: Developers responded so long after I wrote my initial review I don’t remember when I wrote it. Got no issues with the app
- [R116] National Car Rental Love National - Good App - Calendar Annoying: National is the best. Solid App all around. Wish the calendar didn’t need full permission. “Add Events Only” should be enough for adding reservations to your calendar. No need for “Full Access”
- [R118] National Car Rental It’s a good idea, but some recommendations: I use National a lot for work as I travel. It’s a great app, but a few things from a visual standpoint. I think there should be dark mode support and I’d love to see this app updated to adopt the new iOS 26 Liquid Glass aesthetic. It would make the experience feel more modern and cohesive
- [R12] Avis Decent App Experience Poor Password Recovery Process: If you forget your password, your account is locked on 3rd attempt. Then, the link to reset it is expired upon arrival, so you have to request a 2nd link. When the app is updated, it can lose the sync between your biometric and password. Hence, the frequent frustration with password management. Lastly, iPhone version of the app is significantly
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store