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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Avis vs Turo

Avis 4.7★ · Free to download 55
Winner Turo
Turo 4.9★ · Free to download 75

Turo generally offers a more modern and user-friendly app experience with a wider variety of car options, while Avis struggles with app reliability and hidden fees, despite some positive feedback on customer service.

Full reviews: Avis · Turo

Turo provides a peer-to-peer car rental service with an app that users find easy to navigate and offers a diverse selection of vehicles. Avis, a traditional rental company, faces consistent complaints about its app's functionality, forced updates, and unexpected charges, though some users praise its in-person customer service.

Head to head

App Reliability & Ease of Use edge: TuroR1R4R5R13
Avis Avis users frequently report issues with the app, including forced updates, constant password resets, and difficulty logging in R1R13R24. Some also find it slow, prone to errors, and unable to save progress . While some recent updates are noted as improvements R5, core functionality like express check-in and profile editing often fails R4.
Turo Turo's app is generally praised for being user-friendly and easy to navigate . However, some users experience the app being slow or crashing during critical processes like identification or photo uploads . There are also complaints about the calendar and pricing functions being a hassle for hosts .
Booking & Reservation Management tieR3R10R16R17
Avis Avis users find booking easy and seamless when it works R17. However, the app has issues with modifying existing reservations, sometimes leading to accidental cancellations or rebookings at higher rates R10. There are also complaints about not being able to apply discount codes or edit drop-off locations . A significant problem is reservations being made but no cars being available upon arrival R3R16.
Turo Turo offers a straightforward booking process . However, a major concern for Turo users is host cancellations, often occurring shortly before pickup, leaving renters stranded and sometimes incurring higher costs for last-minute replacements R61R64. Changing bookings can also lead to unexpected fees R102.
Customer Service & Support edge: AvisR2R8R11R14
Avis Avis receives praise for excellent in-person customer service at rental counters R2R8R11R14. However, phone and app-based support are often reported as unhelpful or unresponsive, especially for specific location questions or issues with document verification R48.
Turo Turo's customer service receives mixed reviews. Some users report positive experiences , but many others describe it as unhelpful, unresponsive, or even leading to account bans when disputing charges . Hosts also feel that support favors guests .
Pricing & Fees tieR5R7R14R19
Avis Avis is sometimes noted for competitive pricing R5R14. However, users frequently complain about unexpected or hidden fees, including late pickup fees R7, cancellation fees R25R36R48R52, cleaning charges R19, and unexplained charges to credit cards .
Turo Turo is often seen as offering affordable prices . However, users report hidden fees, such as delivery fees, service fees, and significant late fees R102R116. There are also frequent complaints from both renters and hosts about Turo's high percentage collection from hosts and policies that favor guests, leading to hosts feeling exploited . Renters also report hosts filing false damage reports leading to extra charges .
Vehicle Selection & Quality edge: TuroR9R21R28R31
Avis Avis users appreciate having a variety of cars R31 and the ability to change assigned cars via the app . However, some express dissatisfaction with car quality, noting issues like dents, cracks, or high mileage . There are also complaints that 'upgrades' are not always perceived as such R9 and that 'Avis First' or 'President Club' benefits for car selection are often unavailable R21R28.
Turo Turo is praised for its wide selection of cars, from budget to luxury and specialty vehicles . Users often find cars to be clean, well-maintained, and in good working condition . The peer-to-peer model allows for unique vehicle options like slingshots .
Pick Avis if

you prioritize traditional car rental services and value in-person customer service at the counter, especially if you are an Avis Preferred member and can navigate potential app frustrations R2R8R11.

Pick Turo if

you prefer a peer-to-peer car rental experience with a wider variety of unique vehicles and a generally more modern, user-friendly app, and are comfortable with direct communication with hosts .

Evidence note: Both apps are free to download, so there isn't a free-vs-paid asymmetry to call out. Reviews for both apps show a mix of positive and negative experiences, with recent negative reviews for Avis often focusing on app functionality and hidden fees, while Turo's recent negative reviews frequently highlight host cancellations and customer service issues.

Frequently asked

Does Avis charge cancellation fees?
Yes, Avis does charge cancellation fees, which some users find frustrating, especially if flights are canceled due to weather R25R36R48R52.
Are there hidden fees with Turo?
Yes, Turo users report hidden fees such as delivery fees, service fees, and significant late fees, with one user mentioning a $191 late fee on a $300 rental R102R116.
Do Avis and Turo have issues with car availability?
Avis users occasionally report that despite having a reservation, no vehicles are available upon arrival R3R16. Turo users frequently experience host cancellations, sometimes just hours before pickup, leading to difficulty finding alternative vehicles R61R64.
Does the Avis app require frequent updates and password resets?
Yes, many Avis users complain about continuous forced app updates with no option to skip, and frequent requirements to re-enter passwords or reset them due to account locks and biometric sync issues R1R12R13R24.
Does Turo send marketing notifications?
Yes, Turo's app sends marketing notifications, which some users find spammy and intrusive, with no option to disable ads without turning off all trip-related notifications R90R98.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Avis 1/5 · US Continuous forced updates and password reentry: Every time I open the app it is forcing an update, with no option to skip, this is just bad software development, bc never is the app getting better. All I want to do is check my rental!
  2. [R4] Avis 1/5 · US Didn’t work: App didn’t work for express check in. Just kept requesting the same info.
  3. [R5] Avis 4/5 · US New v22.22 is a huge improvement: Love it! The only thing I’d change is how you earn points. It takes longer than other brands. But their prices are typically the best!
  4. [R13] Avis 1/5 · US Weekly forced app updates SUCKS: What more is there to say. Stupid.
  5. [R3] Avis 3/5 · US Disappointed: I reserved my vehicle several days in advance or my pick up date. When I arrived this morning, I was told there were no vehicles available. I questioned why and was told “this happens all the time and the next vehicle wouldn’t be available until about 11a”. My pick up time was scheduled for 8:30a. How is it possible that NO VEHICLES are available?!?! Never again will I frequent this
  6. [R10] Avis 2/5 · US App Will Modify Res: I had an existing reservation and wanted to make another reservation within the app. I thought I was booking something new, but after the confirmation screen the app told me it modified my existing reservation. I lost out on the rate I had booked previously and when I rebooked it was nearly twice the cost. Extremely frustrating the app would rebook my existing reservation with
  7. [R16] Avis 1/5 · US Disappointed In Avis (No Cars): This first time renting with Avis for a personal trip. I made a reservation for a car, and no cars were available. What is the point of having a reservation? Will rent from Hertz from now on. They always guarantee a car when reserving with them
  8. [R17] Avis 5/5 · US Effortless Booking Experience: The Avis app is super easy to use and makes managing reservations seamless. I love how simple it is to update bookings and make changes on the go without any hassle. Everything is clear, efficient, and user-friendly, which makes the entire rental experience feel smooth from start to finish. Definitely a go-to for convenience and flexibility.
  9. [R2] Avis 5/5 · US Thanks: Great counter service at SDF! Thank you for helping us get the perfect car for our trip.
  10. [R8] Avis 5/5 · US Helpful Team: Thank you Diana at the RDU airport for helping me get to my flight on time!! You were very helpful- appreciate you!!
  11. [R11] Avis 5/5 · US Best customer service ever!: Khy did an outstanding job getting us our rental and making sure we were completely satisfied. Would rent here again!
  12. [R14] Avis 5/5 · US Avis was cheaper then the others: Avis is a no hassle rental car agency that I really enjoy and the agents are always helpful
  13. [R7] Avis 1/5 · US Extra fees: I’ve always liked Davis but now they are charging an extra fee. If you pick up more than 30 minutes or an hour late, I will never use again!
  14. [R19] Avis 1/5 · US cleaning charge scam: Be aware before renting from Avis. My first experience with Avis turned into a very disappointing one. I rented a vehicle for $195, but was later charged an additional $125 for “cleaning” over what amounted to minor dust and dirt. Charging such a significant fee for normal post-rental condition feels excessive and unreasonable. After being a loyal Enterprise customer for ov
  15. [R9] Avis 3/5 · US More car options when selecting my car: It would be nice if we got more options when selecting a car. Also going from a full-size to a crossover or small SUV is not an upgrade. An upgrade from a full-size car would be a premium luxury or an electric car. ( not putting somebody in a crossover or an SUV.)
  16. [R21] Avis 3/5 · US Modesto Airport: No Avis First options available yet
  17. [R28] Avis 2/5 · US President Club: Avis Presidents club is a joke. They claim you can select your own car but rarely have any available. I have had to go to the counter every time.
  18. [R31] Avis 5/5 · US Variety of cars: Nice and easy pickup and return of cars
  19. [R25] Avis 5/5 · US Cancel: I think you are the only rental car company that charge a cancellation fee Anyway I still love your services.
  20. [R36] Avis 1/5 · US Will: Should not charge me if my plane was canceled due to weather going to talk to my work travel to see if my company of 1000 will use another car rental co
  21. [R48] Avis 1/5 · US Cannot get pickup questions answered: I was renting a car at MSP and needed to talk to a local agent to confirm they would be open with our late arrival and to know if our car would be at terminal 1 or 2. I called five times and could never get someone to answer my question nor connect me with a local rep to understand. So, I canceled my reservation and it incurred a cancellation fee that I hope w
  22. [R52] Avis 1/5 · US Cancel fees are ripoffs: Service is poor, cars have been dirty, multiple airports so not an isolated incident. Then today I have a change and they charge another fee. What happened to Avis?
  23. [R102] Turo 1/5 · US Don’t change your booking: I changed my booking because I was getting the dates figured out and they charged me a late fee of $191 on a rental that was only supposed to cost me $300 and it end up costing me $500
  24. [R116] Turo 1/5 · US Hidden Fees: Lots of hidden fees delivery fee for vehicle that was supposed to be there, services fees Late fee if you 10 mins late that are 1/2 the day are Was over 100$ if undisclosed fees customer support zero help the. Then they Just ignore you
  25. [R61] Turo 2/5 · US Turo Rental for Vacation: I had purchased a car, was in communication with me all the way until pickup. There wasn’t a car and host had to cancel.
  26. [R64] Turo 1/5 · US Host cancelled day before and Turo didn’t cover cost of new rental: Host cancelled rental 12 hours before pickup for no good reason. I had booked six weeks in advance. Was refunded but had to pay substantially more to get a similar vehicle on short-notice. Turo completely unhelpful in covering this difference
  27. [R12] Avis 3/5 · US Decent App Experience Poor Password Recovery Process: If you forget your password, your account is locked on 3rd attempt. Then, the link to reset it is expired upon arrival, so you have to request a 2nd link. When the app is updated, it can lose the sync between your biometric and password. Hence, the frequent frustration with password management. Lastly, iPhone version of the app is significantly
  28. [R24] Avis 1/5 · US Horrible: Constant re-login requirements
  29. [R90] Turo 2/5 · US Good company but spammy app: This app spams you with marketing notifications, and you can’t turn it off unless you want to miss important messages from your rental host
  30. [R98] Turo 1/5 · US Spam notifications: I’ve started getting spam via notifications “book your 4th of July car”. I don’t need ads coming from you. I’m not going to spontaneously rent a car what the hell Edit: another day another ad Edit: another ad. Who in the world is spontaneously buying rentals for Miami?? I’m disabling all notifications until I need your service again

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store