Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Avis vs Enterprise Rent-A-Car

Avis 4.7★ · Free to download 65
Winner Enterprise Rent-A-Car
Enterprise Rent-A-Car 4.9★ · Free to download 75

Enterprise Rent-A-Car has a slight edge due to its generally more reliable app experience and better value, despite both apps facing similar issues with reservation availability and hidden fees.

Full reviews: Avis · Enterprise Rent-A-Car

Both Avis and Enterprise Rent-A-Car offer apps for managing car rentals, but Enterprise generally provides a smoother app experience with fewer critical bugs and better perceived value. Avis struggles with frequent forced updates and login issues, while Enterprise's app is often praised for ease of booking and discounts, though it also has its share of technical glitches and customer service complaints.

Head to head

App Functionality & Reliability edge: Enterprise Rent-A-CarR1R4R5R10
Avis Avis users frequently report issues with forced updates, constant password resets, and biometric login failures, making the app frustrating to use R1R12R13. Some also experience errors during express check-in, document verification, and editing reservations R4R10. However, recent updates have improved navigation for some users R5.
Enterprise Rent-A-Car Enterprise's app is generally described as easy and quick to use for reservations . However, users encounter problems with password resets, CAPTCHA failures, and persistent error messages that prevent booking or viewing reservations . Some also find the UI cluttered and report issues with payment processing .
Reservation Availability & Guarantees tieR3R16R28R70
Avis Avis users frequently complain about making reservations only to find no vehicles available upon arrival, despite booking in advance R3R16. This issue is particularly frustrating for preferred members who expect car selection R28.
Enterprise Rent-A-Car Enterprise also faces significant criticism for not honoring reservations, with users arriving to find no cars available or being forced into more expensive upgrades R70R94. Some locations are also noted for limited operating hours, impacting availability .
Pricing & Fees edge: Enterprise Rent-A-CarR5R7R14R19
Avis Avis is sometimes praised for having competitive prices R5R14. However, many users report unexpected extra fees, including charges for late pickup, cancellation fees, cleaning charges, and unexplained charges on credit cards R7R19R25R34. Users also struggle to apply discounts or edit reservations without incurring costs .
Enterprise Rent-A-Car Enterprise is often cited for good prices, discounts, and value, especially through the app . However, some users find rentals expensive, particularly for one-way or international rentals, and report high administrative fees for PCN notices or forced insurance upgrades . Price changes during booking are also a concern .
Customer Service & In-Person Experience edge: Enterprise Rent-A-CarR2R8R11R35
Avis Avis receives praise for helpful and amazing customer service at the counter, with staff going above and beyond R2R8R11. However, some users report difficulty reaching local agents for questions or assistance, leading to cancellations and fees .
Enterprise Rent-A-Car Enterprise is frequently lauded for excellent, friendly, and A1 customer service from staff . Despite this, some users report very poor customer service experiences, particularly when issues arise with reservations or billing .
Features & User Experience tieR6R9R15R32
Avis Avis offers features like express check-in and the ability to change assigned cars, which users appreciate . However, the app lacks dark mode, Apple Wallet integration, and printer-friendly receipts R6R15R32. Users also desire more car options for upgrades R9 and report issues with profile editing and ad notifications .
Enterprise Rent-A-Car Enterprise's app allows for easy booking and managing reservations, including using reward points and getting upgrades . However, users report issues with extending rentals in the app, a cluttered or outdated UI, and difficulty finding promotions . The app also has problems with receipt downloads and currency display .
Pick Avis if

You prioritize potentially finding the best price for your rental and value strong in-person customer service at the counter R5R14R2.

Pick Enterprise Rent-A-Car if

You prefer an app that is generally easier for booking and offers discounts, and you value consistent, friendly customer service from staff .

Evidence note: Both apps have a significant number of negative reviews related to core functionality and customer service, despite high lifetime ratings. The free-to-download nature means many users are likely to express frustration with any friction, whether it's app bugs or service issues. The issues with reservation availability and unexpected fees are common across both platforms, suggesting systemic challenges in the car rental industry rather than isolated app problems.

Frequently asked

Do Avis and Enterprise Rent-A-Car guarantee car availability with a reservation?
No, neither Avis nor Enterprise Rent-A-Car consistently guarantees car availability even with a confirmed reservation, as users frequently report arriving to find no vehicles available R3R16R70R94.
Are there hidden fees with Avis or Enterprise Rent-A-Car?
Both Avis and Enterprise Rent-A-Car users report experiencing unexpected or extra fees, including charges for late pickup, cancellations, cleaning, and administrative fees for PCN notices, as well as unexplained charges R7R19R25R34.
Which app is easier to use for booking a car rental?
Enterprise Rent-A-Car's app is generally described as easy and quick to use for reserving cars , while Avis users report frequent frustrations with forced updates, login issues, and errors during the booking and modification process R1R10R12R13.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Avis 1/5 · US Continuous forced updates and password reentry: Every time I open the app it is forcing an update, with no option to skip, this is just bad software development, bc never is the app getting better. All I want to do is check my rental!
  2. [R4] Avis 1/5 · US Didn’t work: App didn’t work for express check in. Just kept requesting the same info.
  3. [R5] Avis 4/5 · US New v22.22 is a huge improvement: Love it! The only thing I’d change is how you earn points. It takes longer than other brands. But their prices are typically the best!
  4. [R10] Avis 2/5 · US App Will Modify Res: I had an existing reservation and wanted to make another reservation within the app. I thought I was booking something new, but after the confirmation screen the app told me it modified my existing reservation. I lost out on the rate I had booked previously and when I rebooked it was nearly twice the cost. Extremely frustrating the app would rebook my existing reservation with
  5. [R3] Avis 3/5 · US Disappointed: I reserved my vehicle several days in advance or my pick up date. When I arrived this morning, I was told there were no vehicles available. I questioned why and was told “this happens all the time and the next vehicle wouldn’t be available until about 11a”. My pick up time was scheduled for 8:30a. How is it possible that NO VEHICLES are available?!?! Never again will I frequent this
  6. [R16] Avis 1/5 · US Disappointed In Avis (No Cars): This first time renting with Avis for a personal trip. I made a reservation for a car, and no cars were available. What is the point of having a reservation? Will rent from Hertz from now on. They always guarantee a car when reserving with them
  7. [R28] Avis 2/5 · US President Club: Avis Presidents club is a joke. They claim you can select your own car but rarely have any available. I have had to go to the counter every time.
  8. [R70] Enterprise Rent-A-Car 1/5 · US Enterprise does not honor their reservations: Rented a midsize suv from enterprise. Upon arriving I saw a woman looking at a mid size suv asking if it was available. She had no reservations. Upon checking in I was told they did not have any suvs other than a full size for 30$ more a day. The woman drove off with the midsize suv I had rented. I asked if my reservation meant anything at all and the
  9. [R7] Avis 1/5 · US Extra fees: I’ve always liked Davis but now they are charging an extra fee. If you pick up more than 30 minutes or an hour late, I will never use again!
  10. [R14] Avis 5/5 · US Avis was cheaper then the others: Avis is a no hassle rental car agency that I really enjoy and the agents are always helpful
  11. [R19] Avis 1/5 · US cleaning charge scam: Be aware before renting from Avis. My first experience with Avis turned into a very disappointing one. I rented a vehicle for $195, but was later charged an additional $125 for “cleaning” over what amounted to minor dust and dirt. Charging such a significant fee for normal post-rental condition feels excessive and unreasonable. After being a loyal Enterprise customer for ov
  12. [R2] Avis 5/5 · US Thanks: Great counter service at SDF! Thank you for helping us get the perfect car for our trip.
  13. [R8] Avis 5/5 · US Helpful Team: Thank you Diana at the RDU airport for helping me get to my flight on time!! You were very helpful- appreciate you!!
  14. [R11] Avis 5/5 · US Best customer service ever!: Khy did an outstanding job getting us our rental and making sure we were completely satisfied. Would rent here again!
  15. [R35] Avis 5/5 · US Amazing service: I always get amazing service and experience from staff but the car quality on couple of times not up-to Avis standards.
  16. [R6] Avis 3/5 · US Dark mode status card wallet: Add the option of dark mode in the app And the ability to add the member card in the wallet
  17. [R9] Avis 3/5 · US More car options when selecting my car: It would be nice if we got more options when selecting a car. Also going from a full-size to a crossover or small SUV is not an upgrade. An upgrade from a full-size car would be a premium luxury or an electric car. ( not putting somebody in a crossover or an SUV.)
  18. [R15] Avis 3/5 · US Receipts: Having a printer-friendly receipt should be simple and easily accessible.
  19. [R32] Avis 1/5 · US Digital wallet: Does not support Apple wallet.
  20. [R94] Enterprise Rent-A-Car 1/5 · US No guarantee even with confirmation: Reserve at least 24 hours ahead or your confirmed rental may not be available. Suggest making a backup plan if you use this agency.
  21. [R25] Avis 5/5 · US Cancel: I think you are the only rental car company that charge a cancellation fee Anyway I still love your services.
  22. [R34] Avis 1/5 · US Charge to my CC with no explanation as to what it is for: I have had several issues with Avis in the Salt Lake City airport They over charged me for fuel one time that I actually sent the receipt to them and showed a picture of the fuel gauge showing full but did not get a refund and this time there is a charge for $15.45 with no explanation as to what it is for and it is after the initial $ 156.5
  23. [R12] Avis 3/5 · US Decent App Experience Poor Password Recovery Process: If you forget your password, your account is locked on 3rd attempt. Then, the link to reset it is expired upon arrival, so you have to request a 2nd link. When the app is updated, it can lose the sync between your biometric and password. Hence, the frequent frustration with password management. Lastly, iPhone version of the app is significantly
  24. [R13] Avis 1/5 · US Weekly forced app updates SUCKS: What more is there to say. Stupid.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store