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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Avis vs Hertz Rental Car

Avis 4.7★ · Free to download 65
Winner Hertz Rental Car
Hertz Rental Car 4.8★ · Free to download 70

Hertz has a slight edge due to its more consistent app functionality and better customer service reputation, despite both apps facing similar issues with forced updates and login problems.

Full reviews: Avis · Hertz Rental Car

Both Avis and Hertz apps struggle with frequent forced updates and login issues, frustrating users. However, Hertz generally offers a more streamlined booking experience and better customer service, while Avis users report more problems with car availability and unexpected fees.

Head to head

App Functionality & Reliability tieR1R4R10R13
Avis Avis users frequently complain about forced app updates and constant password re-entry, making it difficult to access reservations R1R13R24R54. Some also report issues with express check-in not working, document verification failures, and the app modifying existing reservations unexpectedly R4R10R18R30. While some users find the app easy to use for booking and managing rentals, others describe it as slow, glitchy, and prone to errors R17.
Hertz Rental Car Hertz users also experience significant frustration with forced updates and the need to constantly re-login . The app is described as slow, clunky, and unreliable, with issues like not remembering searched rentals or failing to attach corporate bookings . Some users report specific glitches like camera problems for driver's license verification or the app not loading after iOS updates .
Booking & Reservation Management edge: Hertz Rental CarR9R10R17R18
Avis Avis users appreciate the app for being easy to use for booking and managing reservations, including making changes and selecting cars R17R39. However, some report difficulties editing reservations, confusion between modifying and creating new bookings, and an inability to apply discount codes R10R18. There are also complaints about the lack of car options and issues with 'upgrades' R9.
Hertz Rental Car Hertz users find the app simple and easy for making reservations, often highlighting the convenience of booking quickly . However, some users report issues with modifying existing reservations, being forced to use a browser for certain actions, and an inability to sort by price or see all discounts within the app .
Customer Service & On-site Experience edge: Hertz Rental CarR2R3R7R8
Avis Many Avis users praise the excellent customer service and helpful staff at various locations, citing positive experiences with counter service and assistance R2R8R11R14. Conversely, a significant number of reviews highlight major issues such as reservations not being honored due to no cars available, unexpected extra fees (like late pickup or cleaning charges), and difficulties reaching local branches for questions R3R7R19.
Hertz Rental Car Hertz receives praise for magnificent customer service and friendly staff, with users appreciating the ease of pickup and overall hassle-free experience . However, there are notable complaints about being charged for declined insurance, poor support for President's Circle members, and difficulties reaching customer service . Some international users also report issues with app functionality and language barriers .
Value & Pricing tieR5R7R14R19
Avis Avis is often cited for having competitive or the 'best' prices, and some users appreciate the no-hassle rental experience R5R14. However, many users express frustration over unexpected charges, such as cleaning fees, late pickup fees, and cancellation fees, which significantly impact the perceived value R7R19. Some also mention that prices can become 'kind of pricey' with add-ons .
Hertz Rental Car Hertz users report good prices and an overall positive value, especially when booking through the app . However, some are concerned about being charged more than the online invoice, pushed insurance sales, and finding cheaper rates through third-party sites like Expedia even as a loyalty member .
Features & User Experience tieR6R9R30R32
Avis Avis users desire features like dark mode, the ability to add membership cards to a digital wallet, and more car options for upgrades R6R9R32. While some find the express exit code and ability to change assigned cars convenient, others report issues with the app's camera for document verification and its general slowness R30. The app also pushes advertising notifications .
Hertz Rental Car Hertz users desire Apple Wallet support for membership cards and better usability for checking prices across car classes . The app is criticized for being clunky, having a poor user interface, and not allowing sorting by price . Some users also report issues with the app's camera for driver's license verification .
Pick Avis if

You prioritize potentially better prices and generally positive on-site customer service, and you are willing to overlook frequent app update frustrations and the risk of unexpected fees or car unavailability R5R14R2.

Pick Hertz Rental Car if

You value a generally more streamlined booking process and consistent customer service, even if the app has its own share of login and reliability issues .

Evidence note: Both apps have a high volume of reviews, but recent negative feedback for both points to ongoing issues with app functionality (forced updates, login problems) that contradict their high lifetime ratings. The free-to-download nature means many users are likely experiencing friction with basic app performance rather than specific paid features.

Frequently asked

Which app is better for managing reservations?
Hertz generally offers a more straightforward experience for booking and managing reservations, with users finding it simple and quick to use . Avis users also find their app easy for booking and making changes, but some report confusion when trying to edit existing reservations R17R39R10.
Do these apps have issues with forced updates or logins?
Yes, both Avis and Hertz apps are frequently criticized by users for continuous forced updates and requiring repeated password re-entry or complete logins, which significantly hinders usability R1R13R24R54.
Which company has better customer service?
Hertz generally receives more consistent praise for its customer service and helpful staff, with many users reporting magnificent experiences and friendly interactions . Avis also has many positive reviews for its staff, but a significant number of users report issues with reaching local branches or resolving problems like car unavailability R2R8R11.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Avis 1/5 · US Continuous forced updates and password reentry: Every time I open the app it is forcing an update, with no option to skip, this is just bad software development, bc never is the app getting better. All I want to do is check my rental!
  2. [R4] Avis 1/5 · US Didn’t work: App didn’t work for express check in. Just kept requesting the same info.
  3. [R10] Avis 2/5 · US App Will Modify Res: I had an existing reservation and wanted to make another reservation within the app. I thought I was booking something new, but after the confirmation screen the app told me it modified my existing reservation. I lost out on the rate I had booked previously and when I rebooked it was nearly twice the cost. Extremely frustrating the app would rebook my existing reservation with
  4. [R13] Avis 1/5 · US Weekly forced app updates SUCKS: What more is there to say. Stupid.
  5. [R9] Avis 3/5 · US More car options when selecting my car: It would be nice if we got more options when selecting a car. Also going from a full-size to a crossover or small SUV is not an upgrade. An upgrade from a full-size car would be a premium luxury or an electric car. ( not putting somebody in a crossover or an SUV.)
  6. [R17] Avis 5/5 · US Effortless Booking Experience: The Avis app is super easy to use and makes managing reservations seamless. I love how simple it is to update bookings and make changes on the go without any hassle. Everything is clear, efficient, and user-friendly, which makes the entire rental experience feel smooth from start to finish. Definitely a go-to for convenience and flexibility.
  7. [R18] Avis 3/5 · US Tried to edit: I tried to edit a reservation two weeks before it was to pick up the car. The app tried to make me either confirm or cancel. I needed to edit it but it was unclear that it was talking about my existing reservation or making a duplicate reservation that was lightly different. I ended up canceling the reservation because there did not appear to be a way to clarify if I was changing or
  8. [R2] Avis 5/5 · US Thanks: Great counter service at SDF! Thank you for helping us get the perfect car for our trip.
  9. [R3] Avis 3/5 · US Disappointed: I reserved my vehicle several days in advance or my pick up date. When I arrived this morning, I was told there were no vehicles available. I questioned why and was told “this happens all the time and the next vehicle wouldn’t be available until about 11a”. My pick up time was scheduled for 8:30a. How is it possible that NO VEHICLES are available?!?! Never again will I frequent this
  10. [R7] Avis 1/5 · US Extra fees: I’ve always liked Davis but now they are charging an extra fee. If you pick up more than 30 minutes or an hour late, I will never use again!
  11. [R8] Avis 5/5 · US Helpful Team: Thank you Diana at the RDU airport for helping me get to my flight on time!! You were very helpful- appreciate you!!
  12. [R5] Avis 4/5 · US New v22.22 is a huge improvement: Love it! The only thing I’d change is how you earn points. It takes longer than other brands. But their prices are typically the best!
  13. [R14] Avis 5/5 · US Avis was cheaper then the others: Avis is a no hassle rental car agency that I really enjoy and the agents are always helpful
  14. [R19] Avis 1/5 · US cleaning charge scam: Be aware before renting from Avis. My first experience with Avis turned into a very disappointing one. I rented a vehicle for $195, but was later charged an additional $125 for “cleaning” over what amounted to minor dust and dirt. Charging such a significant fee for normal post-rental condition feels excessive and unreasonable. After being a loyal Enterprise customer for ov
  15. [R6] Avis 3/5 · US Dark mode status card wallet: Add the option of dark mode in the app And the ability to add the member card in the wallet
  16. [R30] Avis 1/5 · US Useless document verification: I have a reservation coming up and need to verify my documents. First of all the camera can’t be focused. The pictures are blurry and the app is complaining about the quality of the picture. Well, that is an app-issue, not me. Second of all, after taking the selfie the app goes in an endless loading loop. Absolutely useless. I tried multiple times and now I’ll try to
  17. [R32] Avis 1/5 · US Digital wallet: Does not support Apple wallet.
  18. [R39] Avis 5/5 · US Easy to Use: I like how the app remembered my past search and allowed me to start off where I was, which saved me time in making my reservation.
  19. [R24] Avis 1/5 · US Horrible: Constant re-login requirements
  20. [R54] Avis 1/5 · US Constant Password Resets: Seriously Avis how after all these years can your app just keep making us change our passwords every time we have to login to your app?!?!?! Then we change it via email close the app, re-open and still it doesn’t update. So now I’m on the Hertz app because it works every time!
  21. [R11] Avis 5/5 · US Best customer service ever!: Khy did an outstanding job getting us our rental and making sure we were completely satisfied. Would rent here again!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store