Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Turo vs National Car Rental

Turo 4.9★ · Free to download 85
Winner Turo
National Car Rental 4.8★ · Free to download 65

Choose Turo for a wider selection and more user-friendly experience.

Full reviews: Turo · National Car Rental

Turo offers a more diverse range of vehicles and generally better user experiences compared to National Car Rental, despite some complaints about cancellations and customer service. National's app has significant issues with functionality and reliability, impacting user satisfaction.

Head to head

features edge: TuroR2R35R66R119
Turo Turo users appreciate the variety of vehicles and the ease of direct communication with hosts, enhancing the rental experience R2R35.
National Car Rental National users note the Emerald Aisle as a great feature but express frustration over the app's limitations and lack of functionality R66R119.
ease of use edge: TuroR37R31R61R70
Turo Many Turo users find the app straightforward and easy to navigate, with a seamless booking process R37R31.
National Car Rental National users report frequent app errors and issues logging in, which complicates the rental process R61R70.
reliability edge: National Car RentalR4R20R66R84
Turo Turo has faced criticism for last-minute cancellations and poor customer support R4R20.
National Car Rental National users have experienced app failures and issues with reservations not being honored R66R84.
price/value edge: TuroR17R35R69R93
Turo Turo is often praised for competitive pricing and value for unique vehicle options R17R35.
National Car Rental National users find the service increasingly expensive, questioning the value of the rewards program R69R93.
support tieR4R18R66R76
Turo Turo users frequently express dissatisfaction with customer service, especially regarding cancellations R4R18.
National Car Rental National users also report poor customer service, particularly regarding app functionality and support R66R76.
Pick Turo if

you want a wider selection of vehicles and a generally smoother booking experience.

Pick National Car Rental if

you prioritize reliability and have had good experiences with National in the past.

Evidence note: Turo's reviews are more varied, with many praising the experience while also noting significant issues with cancellations. National's reviews are heavily skewed towards complaints about app functionality, which may reflect more recent user frustrations.

Frequently asked

Which app is better for renting cars?
Turo generally offers a better rental experience with a wider selection of vehicles and easier booking, while National Car Rental has faced more issues with app reliability and customer service.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Turo 5/5 · US Car rental made easy: Never knew how easy it would be to use Turo it was made nice and easy very understanding and also communication was amazing I would def recommend and also rent again
  2. [R35] Turo 5/5 · US Better Rental Experience: Turo is a convenient alternative to traditional car rental companies, allowing users to rent vehicles directly from local car owners. The app is easy to navigate, with a wide selection of cars ranging from budget-friendly options to luxury and specialty vehicles. Booking is straightforward, and the ability to communicate directly with hosts makes the experience more perso
  3. [R66] National Car Rental 3/5 · US Don’t count on reservation: App works fine until you show up to rent the vehicle you reserved (and were confirmed with). Reservations mean nothing thru this app/company and customer service doesn’t give a rip either! I’ve been a long-time user National and an Emerald member and they’ve just completely lost my trust.
  4. [R119] National Car Rental 5/5 · US Easy Car Rental: National Car Rental has an easy to use app that gets it right. Then the experience at the airport with the executive isle saves time in line. I highly recommend it.
  5. [R37] Turo 5/5 · US Awesome: This is better than going to a car rental store! You can view and choose the car that fits your needs for your roadtrip. It is really easy to use. Just download the app and you are halfway done. A few taps on your phone and your car is booked for your trip. No worries. Hassle free. I definitely will recommend to my family and friends. Thank you Turo.
  6. [R31] Turo 5/5 · US Coretta: The App is very user friendly. I love Turo customer service support. Very professional and reliable.
  7. [R61] National Car Rental 1/5 · US 50/50 if it works: I travel for work and use this app every week. The last two months I get an error every time I open the app and it doesn’t work. Hertz doesn’t have this problem.
  8. [R70] National Car Rental 1/5 · US App broken for iPhone: This app is broken for the iPhone 15. Starts with an immediate error and will not log in.
  9. [R4] Turo 1/5 · US Host cancelled day before and Turo didn’t cover cost of new rental: Host cancelled rental 12 hours before pickup for no good reason. I had booked six weeks in advance. Was refunded but had to pay substantially more to get a similar vehicle on short-notice. Turo completely unhelpful in covering this difference
  10. [R20] Turo 1/5 · US Be warned of cancelations: There is a big problem with this service. My trip got canceled about day and half before my pick up. I booked 6 weeks before.Now nothing comparable is available and all the major car rental companies are booked too. Turo did try and help but if there is nothing other than saying sorry this happened did they do. So now I am stuck with trying to figure out how I am g
  11. [R84] National Car Rental 1/5 · US Degraded big time: I travel all the time and used to love this app. It made reservations really easy. Lately it’s pretty much useless because now it sends you to the website of the location you’re picking up from. So basically the app doesn’t have any use now.
  12. [R17] Turo 5/5 · US Turo never disappoints: I am very satisfied with Turo. You guys always provide the best of the best cars for our trip. Prices are always affordable. This is my third time using Turo. Shout out to Joey. He was our host. Excellent customer service. Five stars!
  13. [R69] National Car Rental 3/5 · US Meh…: Even with the Emerald Club rewards it’s getting to be too expensive, and not really worth it.
  14. [R93] National Car Rental 4/5 · US Best cars BUT arrogant about it: I have been using National & the two major competitors for 40 years. Over that time National has surpassed the competition in car selection. But with that availability has declined and prices have risen. Good service clean vehicles and open use of partners gives a wide range of locations.
  15. [R18] Turo 1/5 · US Dead is customer service: Years ago, I used Turo with great customer service and deals. That is no longer the case. Now, Turo is more interested in grabbing your money and locking it. I feel that they may be on the verge of some financial trouble or something similar. It’s really sad to see them descend this low and turn the experience into a hassle while hiding behind fine print. Uh! Last time fo
  16. [R76] National Car Rental 1/5 · US No Texts!!!!!!: Please fix the app to preserve our setting of no text messages. I constantly have to click “No” when booking dozens of rentals each month. I’ve called National to no avail. Every day I get texts… how was your rental… how can we be better… remember to pick up… remember to drop off…It’s super annoying and just cost you a 5 star review. Need to fix the change reservation prompt to cal

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store