National Car Rental

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R108] 5/5 · US Emerald Aisle: I love the convenience and the speed of the emerald aisle!!!!! Thank you!!
2. [R110] 5/5 · US User Friendly: National makes renting vehicles very easy and convenient with the emerald pick up services.
3. [R115] 5/5 · US Love the Emerald Aisle: So far, our past experiences have been no hassle, quick, easy access to getting and dropping off our rentals! Hoping that kind of service continues. Love having choices on that Emerald Aisle!
4. [R116] 5/5 · US Great App!!: So incredibly easy to use!! Takes away all the airport stress!! Emerald Club rules!!
5. [R75] 5/5 · US Best rent a car company: Easy to navigate app. Best rent a car company
6. [R106] 5/5 · US User friendly: Very easy to navigate
7. [R109] 5/5 · US App works perfect!: It’s intuitive and efficient.
8. [R114] 5/5 · US Great App: Functionality and agility on point.
9. [R92] 5/5 · US Outstanding Service: The manager Rhi and her staff are always courteous, professional and efficient. They go out of their way to deliver consistent five star service. I will continue to rent from National as long as she is here.
10. [R102] 5/5 · US Tops: I cannot compare other rental firms with anything recent since National has been my exclusive choice in the Americas since 2008. They take care things if there is anything not right - I’ve had to argue that an offered credit was too much - and it was my mistake not noticing a mileage charge. My favorite company of all.
11. [R119] 5/5 · US Spencer: Spencer at the Flint MI Bishop Airport location is by far the best employee you have at that location. I suggest you take care of him or another employer will. He always gives great customer service. One example is when I was talking about an issue I had with a car rental with his coworker, his coworker said he would not be able to resolve it, Spencer overheard and spoke up. Spencer said
12. [R134] 5/5 · US Terrific Service: National Car Rental staff deliver terrific service. They have helped me resolve a number of issues late in the night just before closing. They go above and beyond to make sure their customers get the vehicle they need.
13. [R1] 1/5 · US 50/50 if it works: I travel for work and use this app every week. The last two months I get an error every time I open the app and it doesn’t work. Hertz doesn’t have this problem.
14. [R2] 1/5 · US Recent update bricked the app: I have to constantly open and close the app to get ride of a generic “An error as occurred” message in the Home Screen. Still can’t log in
15. [R5] 1/5 · US App broken for iPhone: This app is broken for the iPhone 15. Starts with an immediate error and will not log in.
16. [R10] 1/5 · US And suddenly my profile is gone...: Out of nowhere the app, and the website no longer recognize my member #, user name, password, etc no matter how many times I try signing in or resetting my password. Oh well so much for being an elite emerald member for over 20 years.
17. [R27] 1/5 · US This App is inspirational: Incredible that this app doesn’t work at all. The CIO should be fired. I have been trying for days to use this app and it keeps giving error message. This app is WORTHLESS.
18. [R29] 1/5 · US App doesn’t work: Unfortunately, the app keeps saying an error occurred every time you open it or try to login. Even deleting the app, restarting the phone, and re-downloading the app does not solve the issue. This is unfortunate as I have to book several car reservations, and I just had to go to a different company whose app properly work.
19. [R3] 1/5 · US Hot garbage: Unable to modify reservation. Unable to add new payment method. Wanted me to download another app to verify a new card for this app.
20. [R15] 1/5 · US Errors: Can’t extent a rental. Just keep getting errors. It’s 2026 and you’re making me call. And on top of that you’re telling me to use the app while I’m on hold. Fix your app National
21. [R16] 1/5 · US WHY WE CANT EXTEND THE RENTAL FROM THE APP?: Tried to extend my rental from the app like I use to be able to do and can’t do it any more. They want you to call in and talk to an agent from another country that can barely speak English and mess up your whole rental agreement. What going on with that national why we can’t extend our rental from the app anymore? That is so inconvenient.
22. [R30] 1/5 · US Login: My login credential does not work anymore. It says “Payment Method Need to Be Selected” but gives me no way to select…..please fix this bug ASAP before I move my entire business to Hertz or Avis.
23. [R54] 2/5 · US Where’s the reservations?: App is clean looking and easy to book a car, but why aren’t my reservations I made on my computer on the app? Why do I have to have my confirmation number to search for my reservation on the app? Why isn’t it all linked to my Emerald Club number?
24. [R97] 5/5 · US Only one thing: Is there anyway to store reservation numbers? when the company books them they don’t show up in my account
25. [R265] 3/5 · CA Unable to add existing reservations to “Trips” tab: Seems extremely easy but you’re unable to add an upcoming reservation that was booked prior to having an account to your account manually. You can only look at the details but can’t add to the “Trips” tab so you have to look up the reservation number every time you want to see details of the trip.
26. [R266] 3/5 · CA Reservations don’t show up and price discrepancies: Multiple times I have been charged more than what the agreement says without explanation. I have to fight over the price discrepancies often upon drop off. Also sometimes reservation don’t show up on the app and I have search for them manually but you would think once you find a reservation it gets added to the profile but noooo. You have to do
27. [R12] 5/5 · US Keeps logging me out: Something changed. The app used to keep me logged in. Now the app logs me out every day. Even though the option to keep me logged in is checked.
28. [R9] 1/5 · US Removed option to share receipt: I used to have the option to share my receipt on the app. That option has been removed. The only option is to download it and save it, but it never tells you where the app saved it. Why update an app and remove critical functionality that people use ? Why take the time to update an app so that is less user-friendly?
29. [R51] 5/5 · US No option for providing corp code: The application doesn’t pick the corporate code from profile or provide an option to enter the code making it useless.
30. [R58] 1/5 · US In what magic hole does the receipt download??: It says “receipt downloaded and saved to device”. Where?? It’s not in my adobe app. It’s not in my files. It’s not in my photos. I’d love to know where it downloaded the receipt to.
31. [R91] 3/5 · US Loading: Can yall update this app please it is taking too long for stuff to load/pop up even closing out and deleting it and redownloading it is not working at all either.
32. [R287] 3/5 · CA Newly designed app slowed to load: This version with the newly designed app is slower in terms of initial loading times and transitions between different screens.
33. [R53] 1/5 · US Emerald checkout doesn’t work: Emerald checkout has not worked for almost a year. Great feature that just causes irritation now. Used to be awesome! App has gotten slower and glitchier with every update.
34. [R64] 4/5 · US App has turned into Garbage: Doesn’t function on phone or IPad almost all the time. No response or extremely slow to complete almost all transactions. The App needs to be stable and useable for a rental nowadays. Emerald checkout etc. All things are updated on my end and the usual fixes don’t work. Edit Update yesterday has seemed to fix the problems from the past two months. Thanks crew.
35. [R6] 1/5 · US Disappointing rewards program: I called today. I’ve rented cars for a couple weeks of January, all of February and March and most of April. Their customer service team said that equates to three free rental days.
36. [R36] 1/5 · US Love their cars and service, : Hate that my free rental credits disappear.
37. [R126] 3/5 · US Rental: Getting screwed out of earned free day that was applied but due to expire Labor Day . Tacky
38. [R8] 1/5 · US Emerald Checkout Does Not Work: Emerald checkout does not work with later iPhone cameras.
39. [R171] 3/5 · US Sorry we’re working on things: Just about every time I use the app, it says their having internal problems. I have to close and reopen before it works without issues. Also, it has trouble scanning the bar code for self checkout
40. [R4] 4/5 · US Good app, except for the company not delivering a rental information to my calendar.: Good app, except for the company not delivering a rental information to my calendar under the “Add Only To My Calendar” option. The app does not honor that request of limiting access of my calendar and there seems to corrosion to all “Full Access To My Calendar” in order to save the rentals in my calendar. There
41. [R18] 5/5 · US Love National - Good App - Calendar Annoying: National is the best. Solid App all around. Wish the calendar didn’t need full permission. “Add Events Only” should be enough for adding reservations to your calendar. No need for “Full Access”
42. [R11] 1/5 · US Degraded big time: I travel all the time and used to love this app. It made reservations really easy. Lately it’s pretty much useless because now it sends you to the website of the location you’re picking up from. So basically the app doesn’t have any use now.
43. [R39] 1/5 · US Constantly problematic: This app makes a horrible combination with a company it controlled iPhone. Nothing but constant problems, and extremely difficult to get someone who can figure out how to help. My corporate credit card had to be renewed due to expiration date, and it took a year and a half for me to get someone who could finally help me make my app work again. Now, with China hacking everyo
44. [R31] 4/5 · US UN-user-friendly: My member number is not obviously easy to get to and yes I can learn it, until you revamp the app because I don’t need it often. THEN if I need it and find it, I can’t COPY it from the app to paste it elsewhere. That is a real pain. Please fix the copy thing. I can deal with it not being easy to find all the time, I really really don’t like not being able to copy paste it. But
45. [R17] 2/5 · US App is a joke: It’s been two months now where I can’t even sign in because the sign in button is always grayed out. So inconvenience when needing to book a rental.
46. [R40] 1/5 · US Latest version crashes: Can’t get the latest version to run on my iPhone 16 pro max running iOS 18.1.1.
47. [R46] 1/5 · US App no longer works with iOS 17.5.1: I have had nothing but problems with the app. I’ve reached out three times to the App Developer and no response at all. I’ve checked the online forums which simply tell you to contact the developer. It’s your typical “we don’t want to deal with it”. Better off using Hertz.
48. [R159] 5/5 · US Was a good working app, until the new IOS update: This app was great for tracking all of my rentals for our company. Recently, around July 15 or so, the app wouldn’t open after this latest IOS update.