Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Turo vs Hertz Rental Car

Turo 4.9★ · Free to download 85
Winner Turo
Hertz Rental Car 4.8★ · Free to download 75

Choose Turo for a more flexible and user-friendly car rental experience.

Full reviews: Turo · Hertz Rental Car

Turo generally offers a more user-friendly experience with a wider selection of vehicles and better communication with hosts. Hertz, while reliable, has faced significant issues with app functionality and customer service, leading to frustration among users.

Head to head

features edge: TuroR35R17R8R62
Turo Turo provides a diverse range of vehicles from local hosts, allowing for unique options and flexibility.
Hertz Rental Car Hertz offers a more traditional rental experience but lacks the variety found on Turo.
ease of use edge: TuroR37R31R88R115
Turo Users find Turo's app straightforward and easy to navigate, with many praising its user-friendly design.
Hertz Rental Car Hertz's app is criticized for being clunky and unreliable, with frequent login issues and slow performance.
reliability edge: Hertz Rental CarR4R10R67R76
Turo Turo has received complaints about last-minute cancellations and poor customer service.
Hertz Rental Car Hertz users report issues with customer service and app functionality, leading to a lack of trust.
price/value edge: TuroR56R42R105R63
Turo Turo often provides competitive pricing and a range of options, but hidden fees can be a concern.
Hertz Rental Car Hertz is perceived as more expensive, especially with added fees for services like insurance.
support tieR18R36R67R76
Turo Turo's customer service has been criticized for being unhelpful and unresponsive.
Hertz Rental Car Hertz has faced similar complaints about customer support, with many users feeling neglected.
Pick Turo if

you want a wider selection of vehicles and a more flexible rental experience.

Pick Hertz Rental Car if

you prefer a traditional rental service with established reliability, despite some app issues.

Evidence note: Turo's reviews show a mix of positive and negative experiences, particularly around cancellations and customer service, while Hertz's reviews highlight significant app functionality issues.

Frequently asked

Which app is better for renting cars?
Turo is generally seen as better for renting cars due to its diverse vehicle options and user-friendly app, despite some complaints about cancellations and customer service R4R10. Hertz, while reliable, has faced significant app issues that frustrate users R67R76.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R35] Turo 5/5 · US Better Rental Experience: Turo is a convenient alternative to traditional car rental companies, allowing users to rent vehicles directly from local car owners. The app is easy to navigate, with a wide selection of cars ranging from budget-friendly options to luxury and specialty vehicles. Booking is straightforward, and the ability to communicate directly with hosts makes the experience more perso
  2. [R17] Turo 5/5 · US Turo never disappoints: I am very satisfied with Turo. You guys always provide the best of the best cars for our trip. Prices are always affordable. This is my third time using Turo. Shout out to Joey. He was our host. Excellent customer service. Five stars!
  3. [R8] Turo 5/5 · US Road trip: Car was very clean, everything worked find, entire trip as good, no problems.
  4. [R62] Hertz Rental Car 5/5 · US KP: I love this place. So easy to do it online, I just walk in and I’m hardly there 2 minutes, grab my keys and go!! All the guys are super friendly.
  5. [R37] Turo 5/5 · US Awesome: This is better than going to a car rental store! You can view and choose the car that fits your needs for your roadtrip. It is really easy to use. Just download the app and you are halfway done. A few taps on your phone and your car is booked for your trip. No worries. Hassle free. I definitely will recommend to my family and friends. Thank you Turo.
  6. [R31] Turo 5/5 · US Coretta: The App is very user friendly. I love Turo customer service support. Very professional and reliable.
  7. [R88] Hertz Rental Car 1/5 · US Clunky Old School App: It’s hard to imagine that Hertz has fallen so far behind. It’s competitors regarding the user interface of their application. It’s as clunky as it’s ever been for the past decade.
  8. [R115] Hertz Rental Car 1/5 · US Malfunctions constantly: This app is the worst I’ve used of any travel related app. It stalls, crashes and if you can get it to actually work you have to continue to log in multiple times, reenter confirmation numbers even though you’ve logged in (at least twice) to access your reservation. Do better.
  9. [R4] Turo 1/5 · US Host cancelled day before and Turo didn’t cover cost of new rental: Host cancelled rental 12 hours before pickup for no good reason. I had booked six weeks in advance. Was refunded but had to pay substantially more to get a similar vehicle on short-notice. Turo completely unhelpful in covering this difference
  10. [R10] Turo 1/5 · US Avoid using: Disputed a charge and instead of investigating, Turo banned my account with no other explanation. Would avoid using this service
  11. [R67] Hertz Rental Car 1/5 · US Worst President Circle service: PC support routed me overseas. The support representative was the worst experience I’ve ever had. Why would I want to continue to be a PC member when I don’t have any benefits or support? Although I am a recent PC member (2023) my company has spent $$$ on my business trips. Hertz, do better!
  12. [R76] Hertz Rental Car 1/5 · US Worst company ever: Good luck ever getting ahold of anyone ever or being able to speak to a human. The app never works.
  13. [R56] Turo 1/5 · US Hidden Fees: Lots of hidden fees delivery fee for vehicle that was supposed to be there, services fees Late fee if you 10 mins late that are 1/2 the day are Was over 100$ if undisclosed fees customer support zero help the. Then they Just ignore you
  14. [R42] Turo 1/5 · US Don’t change your booking: I changed my booking because I was getting the dates figured out and they charged me a late fee of $191 on a rental that was only supposed to cost me $300 and it end up costing me $500
  15. [R105] Hertz Rental Car 1/5 · US Expedia is cheaper: Why is Expedia cheaper and I'm a gold star member? Ridiculous.
  16. [R63] Hertz Rental Car 3/5 · US La app it’s ok: Pero en la renta siempre te cobran más de lo que sale en la factura online
  17. [R18] Turo 1/5 · US Dead is customer service: Years ago, I used Turo with great customer service and deals. That is no longer the case. Now, Turo is more interested in grabbing your money and locking it. I feel that they may be on the verge of some financial trouble or something similar. It’s really sad to see them descend this low and turn the experience into a hassle while hiding behind fine print. Uh! Last time fo
  18. [R36] Turo 1/5 · US I would rate it zero the help support is a joke: There was a fluke in the system and somehow my birthday on my account shows a different birthday then what’s on my license I contacted help support and the claimed it would send me a an email never got an email and now I can’t even drive the car I paid for thanks turo

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store