Turo vs Enterprise Rent-A-Car

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R35] Turo 5/5 · US Better Rental Experience: Turo is a convenient alternative to traditional car rental companies, allowing users to rent vehicles directly from local car owners. The app is easy to navigate, with a wide selection of cars ranging from budget-friendly options to luxury and specialty vehicles. Booking is straightforward, and the ability to communicate directly with hosts makes the experience more perso
2. [R70] Enterprise Rent-A-Car 1/5 · US Enterprise does not honor their reservations: Rented a midsize suv from enterprise. Upon arriving I saw a woman looking at a mid size suv asking if it was available. She had no reservations. Upon checking in I was told they did not have any suvs other than a full size for 30$ more a day. The woman drove off with the midsize suv I had rented. I asked if my reservation meant anything at all and the
3. [R68] Enterprise Rent-A-Car 5/5 · US Car Rental Made Easy: Using the website or the app, the process of rent a car is straightforward and easy. Checking in through the app makes it so much easier just walking in and pretty much pick up the car.
4. [R112] Enterprise Rent-A-Car 1/5 · US Very bad service: Very disappointed with my experience at Enterprise. I made a reservation for a vehicle, but when I arrived they didn’t have a car available. Instead of resolving the issue that day, I was told to wait until the next day. By then, my reservation had already expired. What’s the point of making a reservation if the vehicle isn’t guaranteed? Poor communication and inconvenient custo
5. [R12] Turo 3/5 · GB Could be easier to navigate: The software needs to be a bit more user friendly keep it simple please
6. [R26] Turo 2/5 · US TURO app was REALLY SLOW , If & when it responded. It was Unable to respond for several hours.: I really like the concept of TURO. Had this been a business trip, being on time would NOT have been possible. TURO app lacks ability to respond OR help 1st time users. Dayna Gillard Burton
7. [R65] Enterprise Rent-A-Car 5/5 · US Easy App: It was quick and easy to reserve on the app. And I saved a good chunk compared to reserving through my Delta Sky Miles, which didn’t work and cost more.
8. [R67] Enterprise Rent-A-Car 1/5 · US Recaptcha fails constantly, makes app unusable: Recaptcha used in check out process is junk. Fails constantly. I know what a bike or a crosswalk looks like so stop wasting my time.
9. [R4] Turo 1/5 · US Host cancelled day before and Turo didn’t cover cost of new rental: Host cancelled rental 12 hours before pickup for no good reason. I had booked six weeks in advance. Was refunded but had to pay substantially more to get a similar vehicle on short-notice. Turo completely unhelpful in covering this difference
10. [R20] Turo 1/5 · US Be warned of cancelations: There is a big problem with this service. My trip got canceled about day and half before my pick up. I booked 6 weeks before.Now nothing comparable is available and all the major car rental companies are booked too. Turo did try and help but if there is nothing other than saying sorry this happened did they do. So now I am stuck with trying to figure out how I am g
11. [R71] Enterprise Rent-A-Car 5/5 · US Nice and Easy: Happy you had just what we need available with such short notice. I rented with another company earlier this year , wished I had used you as we normally do. Thanks for your consistent, reliable service. Simple and transparent reservation ease.
12. [R56] Turo 1/5 · US Hidden Fees: Lots of hidden fees delivery fee for vehicle that was supposed to be there, services fees Late fee if you 10 mins late that are 1/2 the day are Was over 100$ if undisclosed fees customer support zero help the. Then they Just ignore you
13. [R116] Enterprise Rent-A-Car 1/5 · US Out the country: The prices for a rental out the country is ridiculous and they do not allow yiubto use credit card rental insurance or third party insurance. They force you to upgrade to an insurance package that cost the same amount what your renting the car for. This is highway robbery.
14. [R107] Enterprise Rent-A-Car 5/5 · US Good Cheap Easy: $50 a day for a new car rental is perfect
15. [R100] Enterprise Rent-A-Car 1/5 · US Bad: Bad company, if you arrive late they will not give you your car
16. [R18] Turo 1/5 · US Dead is customer service: Years ago, I used Turo with great customer service and deals. That is no longer the case. Now, Turo is more interested in grabbing your money and locking it. I feel that they may be on the verge of some financial trouble or something similar. It’s really sad to see them descend this low and turn the experience into a hassle while hiding behind fine print. Uh! Last time fo
17. [R36] Turo 1/5 · US I would rate it zero the help support is a joke: There was a fluke in the system and somehow my birthday on my account shows a different birthday then what’s on my license I contacted help support and the claimed it would send me a an email never got an email and now I can’t even drive the car I paid for thanks turo
18. [R74] Enterprise Rent-A-Car 5/5 · US Excellent service at Kingwood Tx: Harrison Gaiennie was a great help. Also all enterprise people I came in contact with at the store were very helpful
19. [R114] Enterprise Rent-A-Car 1/5 · US Great Customer Service: I love enterprise since day 1 I been having great customer service