Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
Better options than

Choice Hotels alternatives

Choice Hotels users often look for alternatives due to persistent app bugs, login issues, and concerns about customer service and point redemption. Alternatives like Hilton Honors and Marriott Bonvoy offer more reliable app experiences and loyalty programs, while OTAs like Hotels.com, Booking.com, and Priceline focus on deal-finding and broader selections.

Why users look for alternatives to Choice Hotels

The alternatives

Hilton Honors
4.9★ · 3,178,688 ratings · Free

Hilton Honors offers a generally improved app experience compared to previous versions, with functional calendar support for reservations R52. Users appreciate the ability to make decisions on room choices, such as selecting rooms away from elevators or ice machines R57. Many find Hilton properties clean, with friendly and helpful staff, and good breakfast options R55.

Better for: Hilton Honors is better for travelers seeking a reliable hotel chain with clean properties and good customer service, especially those who value the ability to choose their specific room features R55R57. It may also appeal to those who are dissatisfied with older Marriott properties R59.

Head-to-head: Choice Hotels vs Hilton Honors
Marriott Bonvoy
4.9★ · 2,797,329 ratings · Free

Marriott Bonvoy provides a consistent and seamless experience for frequent travelers, with many members considering Marriott properties a "home away from home" R66. The app is generally described as easy to use and navigate, with clear explanations R72R76. Staff at Marriott hotels are often praised for being professional and providing excellent service R66R74.

Better for: Marriott Bonvoy is better for loyal, frequent travelers who spend many nights a year in hotels and value a consistent, high-quality experience across properties worldwide R66. It suits those who appreciate an easy-to-navigate app for bookings and managing stays R72R76.

Head-to-head: Choice Hotels vs Marriott Bonvoy
Hotels.com
4.8★ · 2,261,682 ratings · Free

Hotels.com is a platform that users find reliable for booking hotels, with many expressing long-term satisfaction with its service R83R87. It is often used to find a variety of hotel options, including those with good amenities like pools R80R89.

Better for: Hotels.com is better for travelers who prioritize finding a wide selection of hotels and have generally been satisfied with its booking service over time R83R87. It may appeal to those looking for specific amenities like pools R89.

Head-to-head: Choice Hotels vs Hotels.com
Booking.com
4.8★ · 2,040,139 ratings · Free

Booking.com is widely recommended by travelers for its ease of use in finding and booking accommodations in various cities globally R94R98R100R102. Users appreciate its ability to display good booking options and provide peace of mind regarding reliability and comfort, especially when traveling with family R102. Customer service is also noted as being very good R98.

Better for: Booking.com is better for international travelers and those who need to find reliable accommodations quickly and easily across different cities R94R98R100R102. It suits users who value good customer service and reassurance about their bookings R98.

Head-to-head: Choice Hotels vs Booking.com
Priceline
4.8★ · 1,131,101 ratings · Free

Priceline is praised for its ability to find great rates and discounts on hotels and rental cars, making travel planning easier and more affordable R108R110R114. The app is often described as simple, easy, and quick to use, remembering user information for efficient bookings R108R112.

Better for: Priceline is better for budget-conscious travelers who prioritize finding the best deals and discounts on hotels and rental cars R110R114. It suits users who appreciate a quick and easy booking process R108R112.

Head-to-head: Choice Hotels vs Priceline
Stick with Choice Hotels if

Users should stick with Choice Hotels if they consistently find decent prices and good point accumulation, especially if they are Diamond members who successfully book free nights without issues R3. It can also be a good option if they have positive experiences with specific hotel staff members who provide excellent service .

Evidence note: No alternative had too-thin evidence.

Frequently asked

Why do Choice Hotels users have trouble with the app?
Choice Hotels users frequently encounter app issues such as being locked out of their accounts, inability to sign in or reset passwords, and the app freezing or not responding R2R4R10. Some users also report that the app requires a newer iOS version, making it unusable on older devices R6.
Are there issues with Choice Hotels' loyalty program?
Yes, some Choice Hotels users report issues with the loyalty program, including points being taken away without notification, difficulty using points for free nights, and challenges in receiving complimentary upgrades even as a Diamond member R3R12R15R36. One user mentioned needing to book around 30 nights for one free night, or only receiving 400 points per stay when 20,000 points are needed for a night R15.
How does Choice Hotels' customer service compare to alternatives?
Choice Hotels' customer service is often described as bad or unhelpful, with users reporting issues like not receiving gift cards redeemed with points, money being charged for failed bookings, and unhelpful offshore operators R1R7R13R42. In contrast, Booking.com users have praised their customer service as very good R98, and Hilton Honors users often highlight friendly and helpful staff at hotels R55.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Choice Hotels 5/5 · US Faulty Programming: Locked out of my own Choice account for over 6 months and they still can’t fix it! Pathetic customer service.
  2. [R4] Choice Hotels 1/5 · US Login Issues: The app isn’t working, it’s not allowing me to sign in, it’s not even allowing me to change my password. When I put in my credentials it tells me that the information doesn’t match their records when I literally get emails from you.
  3. [R10] Choice Hotels 1/5 · US Horrible update: I have been trying for a week to be able to login and I finally noticed this last update was released a week ago. Please fix! I can’t use my account.
  4. [R16] Choice Hotels 1/5 · US Mr Nope: Never had an issue until today. Can’t sign in.. can’t put in new password. I have around 200k points but can’t access…☹️
  5. [R1] Choice Hotels 1/5 · US Horrible: I’ve been a member with Choice privileges for many years and wasn’t traveling for a year or two, but I’m back to doing so now for business and recently went through some very disappointing transactions with choice privileges. They used to be great. They took care of their. Choice’s members but Now? They definitely don’t do my suggestion to you all. Do not join find somewhere else becau
  6. [R7] Choice Hotels 1/5 · US Worst app: Customer service bad
  7. [R13] Choice Hotels 1/5 · US Where's my gift card: On May 6th, I redeemed points for two $100 gift cards. A month later, I still hadn't received them. I called customer service, and they said I would receive them by June 18th. Today is June 20th, and I called customer service again. They said: "The system shows the gift cards have been sent. If you haven't received them, it's not our problem." · translated
  8. [R42] Choice Hotels 1/5 · US They steal your money: On Jan 22 I attempted to book a room using both cash and points. I got an error message saying the booking could not be completed and to call Choice Hotels. To my surprise. They charged my card for the money but not the points for the account. I called and spoke to a guy who told me the money will return in 5-7 business days. Fast forward to today Feb 10th. I attempt to b
  9. [R3] Choice Hotels 3/5 · US Decent ehh: I’ve been using the app to gain points and get a better price for 3+yrs. And I currently have 200,000 points. What I’ve found is that Prices are decent. Points are good. The biggest issue is that depending where you go, even as a Diamond member, management is harder to get the complimentary upgrades. I’ve fought w over 50 hotels about it. That’s not choice. It’s management but
  10. [R12] Choice Hotels 3/5 · US Meh: App buttons are not very responsive on a newer iphone. You have to navigate back to the main screen to adjust the dates. No warning before losing points earned. You can get the same rate just booking through the website.
  11. [R15] Choice Hotels 3/5 · US Not bad, but could be better: I stay at hotels soo much, they are pretty much my home. I do enjoy choice hotels, they’ve come a long way. I just wish I didn’t have to book like 30 nights for just one free night. Even their promotion of book 2 nights get one free. The point system doesn’t allow that. You get like 400 points per stay. It’s 20k points for a night. So how is 800 points enough for 1 f
  12. [R36] Choice Hotels 1/5 · US New app is terrible: Can’t figure out how book with reward points , wasted my time. Deleting and switching to Wyndham.
  13. [R8] Choice Hotels 5/5 · US Great App, Easy To Use!: Easy to navigate but lately, the map is a bit wonky… when I ask for New Jersey Shore options it sends me to Indiana! 🏀 but generally, I’ve had really great experience with it!
  14. [R14] Choice Hotels 4/5 · US Reservation details not shown: Unfortunately, this app does not show all the reservation details. It list when and where, but not what kind of room you booked. For that detail you need to refer to the email with the reservation confirmation. This is certainly an oversight of the app.
  15. [R28] Choice Hotels 1/5 · US I’m where?: I just installed the app. I pressed the “book” button and the “nearby” (or similar button name) and it showed me a weird hotel. I pressed the map button and zoomed out. The stupid app thinks I’m in INDIA!!!
  16. [R32] Choice Hotels 1/5 · US Choice Hotels App: Terrible app! When you open a hotel to book, it’s the wrong hotel. Happened to me twice. Ended up costing me $100. I’ll be calling choice on Monday, for the second time!
  17. [R6] Choice Hotels 3/5 · US Choice hotels app: Without notice, Choice hotels decided to require ios17 as the minimum needed to use their App. My iPhone can’t go above ios16 so I can no longer use the App and make hotel reservations. I’ve been loyal to Choice Hotel the last 5-years, stayed often, and achieved Diamond level but that ends now. Many of Choice Hotels’ competitors require ios16 or earlier versions and their App
  18. [R52] Hilton Honors 4/5 · US App improved, Please Add Wallet Support of Digital Key: This is my updated review. Current version of Hilton Honors app (new edition) is a significant improvement. Calendar support for reservations is now enabled and works flawlessly (just as in the old edition). Thank you. Link to download Wallet cards for the reservations is still missing. Please add Wallet Support for the reservations. As a ver
  19. [R55] Hilton Honors 5/5 · US Excellent stay at Hilton: I had a wonderful stay at the Hilton. The hotel was very clean, and the staff was friendly, helpful, and respectful throughout my visit. The breakfast had a great variety of options, and everything was fresh and delicious. I truly enjoyed my stay and would definitely recommend this hotel to others.
  20. [R57] Hilton Honors 5/5 · US You decide: Hilton gives the customer a chance to make decisions on room choices, which is great for people who want to be away from elevators and ice machines
  21. [R59] Hilton Honors 5/5 · US The Best: I am a Marriott Titanium Member. I was so fed up with old and outdated Marriott properties. So I gave Hilton a try. They are the best chain hotel. Thanks Hilton
  22. [R66] Marriott Bonvoy 5/5 · US Marriot is just amazing: I have been a Marriott Bonvoy member for about 10 years now, and the experience truly just gets better and better. Because of my schedule, I spend over 100 days a year at Marriott properties all over the world, and I can say without hesitation that it consistently feels like my home away from home. Whether it's the seamless check-in, the excellent elite benefits, or the ex
  23. [R72] Marriott Bonvoy 5/5 · US Great app and hotels: Is always great to navigate through the app easy and well explained
  24. [R74] Marriott Bonvoy 5/5 · US Excellent: Very nice hotel and services AC Naples 5th avenue
  25. [R76] Marriott Bonvoy 5/5 · US Great app: Easy to use and navigate.
  26. [R80] Hotels.com 5/5 · US Airport Hotel: Aurora Hotel is easy walk from airport, its major plus. Room was spotless and comfortable, not lux but everything you need in minimal modern decore. Ideal for early morning departure or late arrival. Service at restaurant was good though maybe busier than you might expect. Apparently hotel favorite of tour groups coming and going. Good breakfast which may be complimentary depen
  27. [R83] Hotels.com 5/5 · US Hotels.com review: I have always been satisfied with Hotels.com service. I actually booked a resort in Myrtle Beach last night and I am not happy at all but have not contacted Hotels.com yet so waiting to see how they’ll handle this issue but very very satisfied with Hotels.com
  28. [R87] Hotels.com 5/5 · US Hotel.com: I always use this app and it never disappoints
  29. [R89] Hotels.com 4/5 · US Clean comfortable awesome pool: We only stayed one night but I enjoyed it. Room was clean, pool looked awesome, nice little store on first floor for basic food and items.
  30. [R94] Booking.com 5/5 · US Booking App: I’ve been using that for many years, it’s a great app for choice my stances in different cities around the world! I recommend to every travels !
  31. [R98] Booking.com 5/5 · US Excelente app: Me encanta mucho usar booking para mis reservas y el servicio al cliente tambien es muy bueno. Recomendado
  32. [R100] Booking.com 5/5 · US Easy bookings: Always easy to use and always find great deals on hotel stays
  33. [R102] Booking.com 5/5 · US Useful app to save time and display the best booking options: Good app. It finds the best place for you
  34. [R108] Priceline 5/5 · US Simply, Easy, and Great: I enjoy using the app. Saves time, it effortlessly, and it remembers your information so you don’t have to type everything in. It’s quick and easy. I booked the hotel in less than 3 minutes and the confirmation came right after which I was able to save to my wallet. No need to search my email for that information.
  35. [R110] Priceline 5/5 · US Priceline is Fabulous!!!: I always find the best rates for rental cars/hotels on this app. Thanks for the discounts!!!!
  36. [R112] Priceline 5/5 · US Tuscaloosa trip: Excellent service quick and efficient
  37. [R114] Priceline 5/5 · US Great deals: Love the great abs on time deals. I highly recommend Priceline when traveling

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store