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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Choice Hotels vs Hilton Honors

Choice Hotels 4.7★ · Free to download 60
Winner Hilton Honors
Hilton Honors 4.9★ · Free to download 75

Hilton Honors is the better choice due to its generally higher user satisfaction, more reliable app performance, and better in-hotel experience, despite some recent app glitches.

Full reviews: Choice Hotels · Hilton Honors

Hilton Honors generally offers a more reliable app experience and better in-hotel service, reflected in its higher lifetime rating, though recent updates have introduced some bugs. Choice Hotels struggles with frequent login issues, app functionality problems, and inconsistent hotel quality, despite some positive individual hotel experiences.

Head to head

App Functionality & Reliability edge: Hilton HonorsR2R4R6R8
Choice Hotels Choice Hotels users report significant issues with logging in, changing passwords, and general app responsiveness, with many unable to access their accounts or book rooms R2R4R10R16. Recent updates have also caused problems, forcing users to update to higher iOS versions they cannot support or rendering the app unusable R6. Some users also note issues with the map feature and filtering options R8R58.
Hilton Honors Hilton Honors users also report frequent app issues, particularly the recurring 'That was unexpected' error message which makes the app unusable for many . Login and account creation problems are also cited . The digital key feature is inconsistent, often failing to work R67R73R88R90. However, some users find the app smooth for booking and appreciate recent improvements to the interface R66.
Booking & Reservation Experience edge: Hilton HonorsR14R34R38R45
Choice Hotels Choice Hotels users find the app generally easy to use for finding and booking hotels R45. However, some report that the app displays incorrect hotels when booking R34 or doesn't show full reservation details, requiring users to check emails R14. Issues with booking using reward points are also mentioned R38.
Hilton Honors Hilton Honors users describe the booking process as smooth and simple . The app allows customers to make decisions on room choices and has added a feature to show sold-out rooms . However, some users note that the search function can be poor, showing irrelevant locations . The ability to add reservations to a calendar, a feature present in older versions, is now missing and desired by users R66R72R75R120.
Loyalty Program & Value tieR1R3R13R15
Choice Hotels Choice Hotels members appreciate the points system and the ability to book free nights R3. However, some express disappointment with the value of points, stating it takes many nights to earn a free one R15. There are serious complaints about points being taken away without notice and issues with gift cards not being received after redemption R13. Some long-time members feel the program has declined R1.
Hilton Honors Hilton Honors users enjoy the digital key as a perk and some find the app good for monitoring points . However, some users feel membership perks are lacking, noting offers to upgrade rooms that should be complimentary for their status R88. There are also complaints about Hilton Honors pricing being higher than third-party booking sites for the same hotel . Some users report that the app shows 'no eligible benefits' for their bookings, despite hotel confirmation .
Customer Service & Support tieR2R7R11R13
Choice Hotels Choice Hotels receives mixed reviews for customer service. Some users praise specific employees for being friendly and helpful R11. However, many report horrible or pathetic customer service, especially when dealing with app issues, account problems, or lost points R2R7R13. Users also mention issues with hotels canceling reservations and difficulties resolving booking discrepancies .
Hilton Honors Hilton Honors users report difficulties reaching real people, often encountering useless AI chat bots R88. Some found customer service unable to help with account access issues or reservation problems . However, specific hotel staff members are highly praised for their exceptional service and helpfulness .
In-Hotel Experience edge: Hilton HonorsR3R9R17R19
Choice Hotels Choice Hotels has a mixed reputation for in-hotel experience. Many reviews praise specific hotels and staff for cleanliness, comfort, and excellent service . However, there are significant complaints about dirty rooms, poor amenities, construction issues, and hotels not meeting expectations R9R17R19. Some Diamond members struggle to get complimentary upgrades R3.
Hilton Honors Hilton Honors generally receives positive feedback for its in-hotel experience, with users consistently praising cleanliness, friendly staff, and good amenities . Users appreciate the ability to choose rooms away from noise . However, some report issues with room service apps not working and digital keys failing to open external doors .
Privacy & Notifications edge: Choice HotelsR5R32R58R64
Choice Hotels Choice Hotels users express a desire for more filtering options, such as a 'no pets' selection R5R58. There are also complaints about the app not showing receipts, which is needed for reimbursement R32.
Hilton Honors Hilton Honors users are highly frustrated with the app's notification practices, reporting that even with all in-app notifications turned off, they still receive unwanted ads and promotional push notifications R64R91R100R107. There are also strong complaints about the app not working with VPNs, leading to constant error messages .
Pick Choice Hotels if

you prioritize a loyalty program that can yield free nights, are willing to overlook potential app glitches, and value positive interactions with individual hotel staff R3R11.

Pick Hilton Honors if

you seek a generally smoother booking experience, appreciate the ability to choose your room, and value consistent cleanliness and friendly staff across hotels, even if the app has occasional bugs .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Recent reviews for both apps show a negative skew, with many users reporting issues after updates, which contrasts with their higher lifetime ratings. The evidence for Choice Hotels is more heavily weighted towards app functionality and customer service issues, while Hilton Honors' issues are more focused on specific app bugs and notification practices.

Frequently asked

Does the Choice Hotels app have login issues?
Yes, many Choice Hotels users report significant and frequent problems with logging into their accounts, resetting passwords, and accessing their points, often receiving error messages R2R4R10R16.
Is the Hilton Honors digital key reliable?
The Hilton Honors digital key feature is inconsistent; while some users find it convenient, many report that it frequently fails to work, requiring them to go to the front desk for a physical key R67R73R88R90.
Do these apps send unwanted notifications?
Hilton Honors users frequently complain about receiving unwanted advertising and promotional push notifications, even when all in-app notification settings are turned off R64R91R100R107. Choice Hotels reviews do not specifically mention this issue.
Can I add reservations to my calendar with these apps?
The Hilton Honors app no longer has the option to add reservations to a calendar, a feature that was present in older versions and is missed by many users R66R72R75R120. Choice Hotels reviews do not mention this specific functionality.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Choice Hotels 5/5 · US Faulty Programming: Locked out of my own Choice account for over 6 months and they still can’t fix it! Pathetic customer service.
  2. [R4] Choice Hotels 1/5 · US Login Issues: The app isn’t working, it’s not allowing me to sign in, it’s not even allowing me to change my password. When I put in my credentials it tells me that the information doesn’t match their records when I literally get emails from you.
  3. [R6] Choice Hotels 3/5 · US Choice hotels app: Without notice, Choice hotels decided to require ios17 as the minimum needed to use their App. My iPhone can’t go above ios16 so I can no longer use the App and make hotel reservations. I’ve been loyal to Choice Hotel the last 5-years, stayed often, and achieved Diamond level but that ends now. Many of Choice Hotels’ competitors require ios16 or earlier versions and their App
  4. [R8] Choice Hotels 5/5 · US Great App, Easy To Use!: Easy to navigate but lately, the map is a bit wonky… when I ask for New Jersey Shore options it sends me to Indiana! 🏀 but generally, I’ve had really great experience with it!
  5. [R14] Choice Hotels 4/5 · US Reservation details not shown: Unfortunately, this app does not show all the reservation details. It list when and where, but not what kind of room you booked. For that detail you need to refer to the email with the reservation confirmation. This is certainly an oversight of the app.
  6. [R34] Choice Hotels 1/5 · US Choice Hotels App: Terrible app! When you open a hotel to book, it’s the wrong hotel. Happened to me twice. Ended up costing me $100. I’ll be calling choice on Monday, for the second time!
  7. [R38] Choice Hotels 1/5 · US New app is terrible: Can’t figure out how book with reward points , wasted my time. Deleting and switching to Wyndham.
  8. [R45] Choice Hotels 5/5 · US Great experience: I travel every week for work and really enjoy this app and experience. It’s easy to find a hotel in the area or surrounding area I am at. Booking and reservation is smooth and easy. I wish you could leave a review on the app for the hotel you stayed at instead of waiting for a survey email. Regardless props to the devs for making a great app
  9. [R1] Choice Hotels 1/5 · US Horrible: I’ve been a member with Choice privileges for many years and wasn’t traveling for a year or two, but I’m back to doing so now for business and recently went through some very disappointing transactions with choice privileges. They used to be great. They took care of their. Choice’s members but Now? They definitely don’t do my suggestion to you all. Do not join find somewhere else becau
  10. [R3] Choice Hotels 3/5 · US Decent ehh: I’ve been using the app to gain points and get a better price for 3+yrs. And I currently have 200,000 points. What I’ve found is that Prices are decent. Points are good. The biggest issue is that depending where you go, even as a Diamond member, management is harder to get the complimentary upgrades. I’ve fought w over 50 hotels about it. That’s not choice. It’s management but
  11. [R13] Choice Hotels 1/5 · US Where's my gift card: On May 6th, I redeemed points for two $100 gift cards. A month later, I still hadn't received them. I called customer service, and they said I would receive them by June 18th. Today is June 20th, and I called customer service again. They said: "The system shows the gift cards have been sent. If you haven't received them, it's not our problem." · translated
  12. [R15] Choice Hotels 3/5 · US Not bad, but could be better: I stay at hotels soo much, they are pretty much my home. I do enjoy choice hotels, they’ve come a long way. I just wish I didn’t have to book like 30 nights for just one free night. Even their promotion of book 2 nights get one free. The point system doesn’t allow that. You get like 400 points per stay. It’s 20k points for a night. So how is 800 points enough for 1 f
  13. [R7] Choice Hotels 1/5 · US Worst app: Customer service bad
  14. [R11] Choice Hotels 5/5 · US The Best Customer Service Ever: Patrice and LaTasha along with Jack are phenomenal employees!! They are so friendly and very helpful with any questions that I have. Many Thanks and Kudos to them!! Deb Uzupus
  15. [R9] Choice Hotels 3/5 · US Sleep Inn (FL023): Place needs upgrades. Have stayed before but gone down since. Has the potential to be a great place in a great location. Weak breakfast. Hair dryer didn’t work and containers in the bathroom were empty and one was missing. Would stay there again.
  16. [R17] Choice Hotels 4/5 · US Major WiFi issues: They need more than just one WiFi router for this size hotel and extenders @ the one in Berwick,La. Most people need it for work being this is a stay suite & most of the people staying @ this location are here for work! I’m a fan of this hotel & I understand it’s under new management, but one router isn’t going to cut it, and it’s frustrating to say the least
  17. [R19] Choice Hotels 1/5 · US Colonial hotel Frisco, TX: Our stay was a complete disaster. The hotel was under construction, so we had no access to the pool or the store, and at one point, the elevator got stuck with us inside. The power kept going out, causing the elevator to stop again, which forced us to take the stairs. They placed everyone on the fourth floor in small rooms that looked nothing like the pictures we had s
  18. [R5] Choice Hotels 4/5 · US Pets: You need a no pets selection in the filter . My wife is allergic to cats and dogs .
  19. [R32] Choice Hotels 1/5 · US No receipts on app?: I need my receipt in order to be reimbursed by my company. I won’t stay here again.
  20. [R58] Choice Hotels 1/5 · US App Can’t Filter Amenities: Decent app. However, an important feature is making sure the hotel I’m booking allows pets, and the app currently doesn’t allow me to select filters.
  21. [R64] Hilton Honors 1/5 · US App does not respect push notifications settings: I would like app notifications about my stay so I did not block notifications on the ios level but I disabled all notifications in the app settings, and yet I still get ads.
  22. [R10] Choice Hotels 1/5 · US Horrible update: I have been trying for a week to be able to login and I finally noticed this last update was released a week ago. Please fix! I can’t use my account.
  23. [R16] Choice Hotels 1/5 · US Mr Nope: Never had an issue until today. Can’t sign in.. can’t put in new password. I have around 200k points but can’t access…☹️
  24. [R67] Hilton Honors 1/5 · US Rage Review: I used to think highly of this app, until after a VERY long day and getting to the airport late, I could not open my door with it, despite having checked in and my digital key “working.” I had to go back down to the desk to get a physical key the experience sucked. Therefore your review sucks. Congrats, Hilton.
  25. [R73] Hilton Honors 1/5 · US Bad start: Received an email about getting room key on phone and skipping the front desk. Don’t work. Corporate office couldn’t find res. Connected me to hotel. After 15 minutes was told rather bluntly “just check at the front desk. Wasted half hour of my time.
  26. [R88] Hilton Honors 1/5 · US Miserable app. Zero stars: Digital key never arrived. What a fumble with developers Membership has zero perks! They offer to upgrade you a room when your status says complimentary if available. Apparently it’s available if your lame app is offering to sell to me at checkin. Chat feature is slow and you have to go through a bot to get to real person. This is reason I went from Diamond to reg
  27. [R90] Hilton Honors 3/5 · GB Mr: Digital key function has never worked for my stays, I am always required to use reception so I am not sure of the reason for this function
  28. [R91] Hilton Honors 1/5 · US Deceptive use of Push Notifications: App hijack push notifications for ads and promos instead of delivering the updates or tasks users actually need. Get notifications when you are on travel for deals. Total misuse of notifications. Very frustrating.
  29. [R100] Hilton Honors 1/5 · US Does not honor notification preferences: I had ONLY “Stay reminders” on, and continued to get push notifications about earning points and staying elsewhere. So after my last stay, I turned off even that one. Well, now with ALL push notifications set to “off” in the app, I am STILL getting ads about spending my points on some stupid show. If Hilton can’t even honor a simple setting like push noti
  30. [R107] Hilton Honors 1/5 · US Ads: Now once you use your key to get in the room, you get ads.
  31. [R66] Hilton Honors 3/5 · US Nice update but lacks ability to add to calendar: Overall I like the new look and interface in the app now. It is cleaner and more modern look. For some reason the ability to add a reservation to your calendar is gone. Please bring back this functionality.
  32. [R72] Hilton Honors 3/5 · US Good, but old one was better.: I liked that I used to be able to add my stays to my calendar.
  33. [R75] Hilton Honors 3/5 · US No Way To Add Reservations To Your Calendar: The older version would allow reservations to easily be added you my phone calendar. I can’t figure it out in this version which is very annoying.
  34. [R120] Hilton Honors 4/5 · US No add to calendar option: There used to be an “add to calendar” option which is no longer there with the new update. However the app is amazing otherwise.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store