Choice Hotels

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R12] 5/5 · US Great App, Easy To Use!: Easy to navigate but lately, the map is a bit wonky… when I ask for New Jersey Shore options it sends me to Indiana! 🏀 but generally, I’ve had really great experience with it!
2. [R159] 5/5 · US Download choicehotel app: The app is sooo easy to use! I love it.
3. [R112] 5/5 · US Simple: It’s simple to use and really convenient
4. [R72] 5/5 · US Great experience: I travel every week for work and really enjoy this app and experience. It’s easy to find a hotel in the area or surrounding area I am at. Booking and reservation is smooth and easy. I wish you could leave a review on the app for the hotel you stayed at instead of waiting for a survey email. Regardless props to the devs for making a great app
5. [R13] 5/5 · US The Best Customer Service Ever: Patrice and LaTasha along with Jack are phenomenal employees!! They are so friendly and very helpful with any questions that I have. Many Thanks and Kudos to them!! Deb Uzupus
6. [R22] 5/5 · US Comfot inn. LA288: Candy was kind and helpful after a long day traveling and a late arriving.
7. [R27] 5/5 · US Magic Mike-In real life: we could not stay all weekend for tournaments in the A. So we rented a second night much later in the week the day before we needed to arrive much smaller room, but if that was all that was available. Magic Mike at the desk helped me navigate staying in the small room and upgrading the people that had this small room. 5-star service Magic Mike is a legend and this father o
8. [R28] 5/5 · US Great stay in Evanston Wyoming: Stayed at the quality Inn at the quality Inn in Evanston Wyoming. Staff was super helpful very professional and very quick to any needs that I had awesome experience comfortable beds. Nice showers. Definitely will come back again.thx guys Wendy A Las Vegas NV😊
9. [R6] 3/5 · US Decent ehh: I’ve been using the app to gain points and get a better price for 3+yrs. And I currently have 200,000 points. What I’ve found is that Prices are decent. Points are good. The biggest issue is that depending where you go, even as a Diamond member, management is harder to get the complimentary upgrades. I’ve fought w over 50 hotels about it. That’s not choice. It’s management but
10. [R43] 5/5 · US Reliable: I have been booking free nights with my points since I got to Diamond member and I have not encountered any problems
11. [R120] 4/5 · US Blessed to stay for less: to get more then what you hope for or bargain for they simply make your stay less hassle an allow for the check in process to go so smoothly gotta check out the rewards too tell em LG sent ya
12. [R131] 5/5 · US Thank you: There is nothing better than choice privileges friendly understanding and lovely staff team I appreciate the Gold member ship I love the benefits door to door flight to a flight choose choice privileges best mobile app to Fly rest and explore the world
13. [R30] 5/5 · US Best experience ever: 1410 Harrison Rd, from the time you walk into the door, the smiles, wonderful atmosphere, amazing people working the front desk, everyone working there is willing to help with your needs, the rooms are very clean an comfortable, the beds are like laying on a cloud, for the price an the amazing experience, I won’t stay anywhere else accept Quality Inn, thank you for helping me
14. [R36] 5/5 · US Choice Hotels: Best hotel to stay in hands down. Comes with all the amenities and then some . Going to extra mile to take care of there guests
15. [R52] 5/5 · US Bastrop Texas: The bastrop Texas hotel was first rate. Stayed for 16 days and no complaints. Wish they had a pool but the staff there was incredible especially Sebastian. I would highly recommend this hotel and they accept dogs.
16. [R61] 5/5 · US Quality inn 28th: Great serves, amazing breakfast, sweet staff
17. [R2] 5/5 · US Faulty Programming: Locked out of my own Choice account for over 6 months and they still can’t fix it! Pathetic customer service.
18. [R3] 1/5 · US Login Issues: The app isn’t working, it’s not allowing me to sign in, it’s not even allowing me to change my password. When I put in my credentials it tells me that the information doesn’t match their records when I literally get emails from you.
19. [R5] 1/5 · US Horrible update: I have been trying for a week to be able to login and I finally noticed this last update was released a week ago. Please fix! I can’t use my account.
20. [R8] 1/5 · US Mr Nope: Never had an issue until today. Can’t sign in.. can’t put in new password. I have around 200k points but can’t access…☹️
21. [R29] 3/5 · US Choice hotels app: Without notice, Choice hotels decided to require ios17 as the minimum needed to use their App. My iPhone can’t go above ios16 so I can no longer use the App and make hotel reservations. I’ve been loyal to Choice Hotel the last 5-years, stayed often, and achieved Diamond level but that ends now. Many of Choice Hotels’ competitors require ios16 or earlier versions and their App
22. [R17] 1/5 · US I’m where?: I just installed the app. I pressed the “book” button and the “nearby” (or similar button name) and it showed me a weird hotel. I pressed the map button and zoomed out. The stupid app thinks I’m in INDIA!!!
23. [R20] 1/5 · US Choice Hotels App: Terrible app! When you open a hotel to book, it’s the wrong hotel. Happened to me twice. Ended up costing me $100. I’ll be calling choice on Monday, for the second time!
24. [R34] 2/5 · US New update sucks: The app forced me to update saying I wouldn’t be able to use it unless I updated. So I did so and then I went to book a hotel at a hotel that I have booked in the app multiple times. I know it is there. I have stayed there dozens of times over the last four years and I always use the app to book. Currently the new update thinks that there is no hotel in that area.
25. [R7] 1/5 · US Where's my gift card: On May 6th, I redeemed points for two $100 gift cards. A month passed, and I still hadn't received them. I called customer service, and they said I would receive them by June 18th. Today is June 20th, and I called customer service again. They said: "The system shows the gift cards have been sent. If you haven't received them, it's not our problem." · translated
26. [R31] 1/5 · US Should be negative: Had 73,000+ points taken away without notification, the app clearly said no expiration!! Can provide a picture if needed!!
27. [R32] 1/5 · US They steal your money: On Jan 22 I attempted to book a room using both cash and points. I got an error message saying the booking could not be completed and to call Choice Hotels. To my surprise. They charged my card for the money but not the points for the account. I called and spoke to a guy who told me the money will return in 5-7 business days. Fast forward to today Feb 10th. I attempt to b
28. [R45] 1/5 · US Rewards: The rewards stops at 30 nights and never moves again. Sent 6 emails about never got an answer back. Should have been diamond level months ago.
29. [R1] 1/5 · US Horrible: I’ve been a member with Choice privileges for many years and wasn’t traveling for a year or two, but I’m back to doing so now for business and recently went through some very disappointing transactions with choice privileges. They used to be great. They took care of their. Choice’s members but Now? They definitely don’t do my suggestion to you all. Do not join find somewhere else becau
30. [R4] 1/5 · US Worst app: Customer service bad
31. [R10] 4/5 · US Pets: You need a no pets selection in the filter . My wife is allergic to cats and dogs .
32. [R15] 4/5 · US Reservation details not shown: Unfortunately, this app does not show all the reservation details. It list when and where, but not what kind of room you booked. For that detail you need to refer to the email with the reservation confirmation. This is certainly an oversight of the app.
33. [R19] 1/5 · US No receipts on app?: I need my receipt in order to be reimbursed by my company. I won’t stay here again.
34. [R21] 1/5 · US Awful: Doesn’t let me use early check in
35. [R25] 1/5 · US Constant logout- pathetic: Whoever is running this app needs to do a better job. The constant logging me out when I’m trying to book a room is extremely aggravating and makes this app pointless.
36. [R42] 1/5 · US Forced updates are annoying: I’d rather delete the app than be forced to update it just to use a search feature I can use in a browser.
37. [R57] 1/5 · US Glitchy mess: The app logs me out constantly and then requires a password reset to sign in. Most of the time I have to reset multiple times because the server is offline. Super annoying, but today it was so bad that I called in. The problem could not be solved, but they tried to sell me a timeshare.
38. [R47] 3/5 · US Not bad, but could be better: I stay at hotels soo much, they are pretty much my home. I do enjoy choice hotels, they’ve come a long way. I just wish I didn’t have to book like 30 nights for just one free night. Even their promotion of book 2 nights get one free. The point system doesn’t allow that. You get like 400 points per stay. It’s 20k points for a night. So how is 800 points enough for 1 f
39. [R107] 3/5 · US Honest Review: Choice hotels are definitely great hotels to stay at. Choice customer service is great as well. The annoying & irritating part is the promotions part of choice customer service. You get transferred to a pushy, & aggressive TIME SHARE agency. The hook is 200 additional Choice points for listening to there proposal. By the time you finally get off the phone, you are annoyed. 😒 I’m co
40. [R152] 3/5 · US Very disappointed: My family and I stay at a choice hotel for the stay 2 nights at a choice hotel and get ur 3 rd night stay so we check in on the 14th stay til the 17th we check out the 17th we came back in the 17th again then check out 18 th check back in on 18th then check then we ask about the free stay here the loop hole u have to wait 24 hours between each stay to supposedly get ur free stay
41. [R238] 3/5 · CA Appréciation: Pas disponible en français
42. [R245] 3/5 · CA Could be better: As I use many app for hotels, yours missing an important feature, yours only provide information in english. All Accor app, Marriot Bonvoy app, those offers also others languages as French.
43. [R246] 3/5 · CA Suggestion: Serait-il possible d’avoir cette application en français.
44. [R251] 3/5 · CA Langue: Très déplorable de ne pas se faire servir en français
45. [R119] 3/5 · US Limited Usefulness: Several times when I have tried to modify a reservation it gives me an error message. So I have to cancel and reserve again.
46. [R121] 3/5 · US Tired of trying to use this app: Yes I use this app more than most. Unfortunately because of this I have an issue with it on the regular. Numerous times I’ve been at the final step to confirm booking, only to have the app close itself out. Once I finally get back to the step I was at, to my misfortune the total price is higher than it was minutes before. These situations are garbage and should NOT
47. [R268] 3/5 · CA App changes dates on you: Went to book for a 1 night stay in London Ontario Canada, put my credentials in check in on Friday apr 27 out on April 28 search checked the dates before confirming my purchase it was right then purchased and all confirmations reverted back to checking in on Thursday April 26 out on April 27th. Then called hotel and they were willing to change the reservation ( but not ca
48. [R360] 3/5 · CA There are a few minor bugs: Sometimes I get kicked out. Some information screens (for example review hotel screens) have misaligned fields to enter the information.
49. [R9] 1/5 · US Colonial hotel Frisco, TX: Our stay was a complete disaster. The hotel was under construction, so we had no access to the pool or the store, and at one point, the elevator got stuck with us inside. The power kept going out, causing the elevator to stop again, which forced us to take the stairs. They placed everyone on the fourth floor in small rooms that looked nothing like the pictures we had s
50. [R41] 3/5 · US Sleep Inn (FL023): Place needs upgrades. Have stayed before but gone down since. Has the potential to be a great place in a great location. Weak breakfast. Hair dryer didn’t work and containers in the bathroom were empty and one was missing. Would stay there again.
51. [R23] 1/5 · US New app is terrible: Can’t figure out how book with reward points , wasted my time. Deleting and switching to Wyndham.