Hilton Honors

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R21] 5/5 · US Very smooth: Booking these Hilton hotels through the App is smooth and simple. I highly recommend!
2. [R86] 5/5 · US Best app to book a hotel: In conclusion if you looking peace, clean environment, spacious, beautiful rooms and the best experience in a hotel Hilton honors is the best option.
3. [R119] 3/5 · US Par for the course: The app works fine for booking and monitoring points. The digital key is always a plus and is one of the reasons I choose to stay at this brand … that and the beds that actually don’t break the back. I travel for work and want to get to my room and crash. A digital key saves the trouble of finding or loosing the card, but I will be one of those people a day the key should be
4. [R182] 5/5 · US Easy and convenient: Excellent App that is easy to use. Love the digital key and check in process. Modification and cancellation are easy when needed. Keep evolving!!
5. [R8] 5/5 · US You decide: Hilton gives the customer a chance to make decisions on room choices, which is great for people who want to be away from elevators and ice machines
6. [R22] 5/5 · US Love Hilton!: Their website is so easy to navigate and their staff is always very friendly and efficient. I love that the rooms are consistently clean throughout the many different Hilton’s we stay at in the many different cities and you get to see the floor plans to see what room you’d like to choose.
7. [R2] 4/5 · US App improved, Please Add Wallet Support of Digital Key: This is my updated review. Current version of Hilton Honors app (new edition) is a significant improvement. Calendar support for reservations is now enabled and works flawlessly (just as in the old edition). Thank you. Link to download Wallet cards for the reservations is still missing. Please add Wallet Support for the reservations. As a ver
8. [R4] 1/5 · US A flying piano…: Just downloaded the most recent Hilton Honors Application update effective 07/07/2026 and yes folks, it continues to be a hot mess, in a dumpster fire, on a train wreck. Why so subterranean in my assessment you may ask? Let’s review together. 1. Upon opening the App; after deleting reinstalling of course. The ubiquitous, “That was unexpected”. Sorry for the interruption. Let’s tr
9. [R7] 1/5 · US Bugs make this app useless: « That was unexpected «  bug on repeat makes this app useless
10. [R18] 2/5 · US “That was unexpected”: For months my app as I book things or just move from page to page constantly gives me a message saying “that was unexpected, let’s try that again”. Never happens on the website off my phone but the app consistently gives error so it makes it almost unusable. I’ve deleted app and redownloaded. Doesn’t matter if on WiFi or not. Hope you can resolve this in the next bug fix upd
11. [R28] 1/5 · US That was unexpected: Latest several updates continue a downward trend of lost functionality, poor visuals and frequent crashes and bugs that are seriously undermining this app’s usefulness. (Totally unusable on current trip - frequent error pop ups saying “That was unexpected” - can’t locate my hotel, room key not working, etc. All these features worked flawlessly a year ago. Dump your current c
12. [R3] 1/5 · US Rage Review: I used to think highly of this app, until after a VERY long day and getting to the airport late, I could not open my door with it, despite having checked in and my digital key “working.” I had to go back down to the desk to get a physical key the experience sucked. Therefore your review sucks. Congrats, Hilton.
13. [R5] 1/5 · US Bad start: Received an email about getting room key on phone and skipping the front desk. Don’t work. Corporate office couldn’t find res. Connected me to hotel. After 15 minutes was told rather bluntly “just check at the front desk. Wasted half hour of my time.
14. [R16] 1/5 · US Miserable app. Zero stars: Digital key never arrived. What a fumble with developers Membership has zero perks! They offer to upgrade you a room when your status says complimentary if available. Apparently it’s available if your lame app is offering to sell to me at checkin. Chat feature is slow and you have to go through a bot to get to real person. This is reason I went from Diamond to reg
15. [R31] 4/5 · US It needs more access to stay feedback: The app is easy to use. The digital key did not open the side exit doors to the outside amenities so I found my self locked out a few times. It open all inside amenities doors fine. This is a helpful idea but needs more work. Also I wish I could give feedback of my stay directly to you the mothership and the hotel staff. I have comments for the hotel we stay
16. [R1] 1/5 · US App does not respect push notifications settings: I would like app notifications about my stay so I did not block notifications on the ios level but I disabled all notifications in the app settings, and yet I still get ads.
17. [R17] 1/5 · US Deceptive use of Push Notifications: App hijack push notifications for ads and promos instead of delivering the updates or tasks users actually need. Get notifications when you are on travel for deals. Total misuse of notifications. Very frustrating.
18. [R24] 1/5 · US Does not honor notification preferences: I had ONLY “Stay reminders” on, and continued to get push notifications about earning points and staying elsewhere. So after my last stay, I turned off even that one. Well, now with ALL push notifications set to “off” in the app, I am STILL getting ads about spending my points on some stupid show. If Hilton can’t even honor a simple setting like push noti
19. [R35] 1/5 · US Spam notifications: Even thought I turned off all push notifications except ones related to my stay, it still sent push notifications advertising random stuff.
20. [R66] 3/5 · US Nice update but lacks ability to add to calendar: Overall I like the new look and interface in the app now. It is cleaner and more modern look. For some reason the ability to add a reservation to your calendar is gone. Please bring back this functionality.
21. [R101] 3/5 · US Good, but old one was better.: I liked that I used to be able to add my stays to my calendar.
22. [R106] 3/5 · US No Way To Add Reservations To Your Calendar: The older version would allow reservations to easily be added you my phone calendar. I can’t figure it out in this version which is very annoying.
23. [R161] 3/5 · US Great app but…: Great app, except they removed the option to add stays to your calendar, and that sucks.
24. [R9] 2/5 · US garbage: can't find my reservation, and when i call the support number nobody answers. ended up having to check in the regular way. pointless app.
25. [R25] 1/5 · US Check in from app: Thumbs down Doesn’t work
26. [R38] 1/5 · US Check in feature not working: I hit check in button, and I was to AP review. I tried 4x yesterday and 2x today.
27. [R40] 1/5 · US Garbage errors: Three stays this year none in the app
28. [R20] 1/5 · US No VPN support? Negative stars if I could: Support VPN - it’s an extremely basic privacy right, everyone should have. You’re just an overly priced space rental.
29. [R26] 1/5 · US Fix your app!: Fix your app so it works with VPN! Every few seconds the app gives a pop up saying "That was unexpected. Sorry for the interruption. Let's try again." It's complete junk. Millions of customers use VPNs daily to secure their internet use, especially when connected to pubic wifi!
30. [R14] 1/5 · US Can’t get into my account: Can’t get into my account. Talked to customer service, though they were nice, they were not able to get me into my account. They have a janky interface. Wasted a lot of time
31. [R56] 1/5 · US Can’t sign in: I used this years back and it worked great. Recently it booted me off the app on its own and just won’t work. I get the error “Something went wrong on our end, and we couldn't sign you in. Please try again later.” My account works on the safari browser but the app continues to fail with this error, even if I resent the password I get the same error and it works fine on mobile browsi
32. [R90] 3/5 · US Can’t create: Downloaded but will not let me create a profile.
33. [R373] 3/5 · GB Can’t progress through registration: Sent an email asking me to download the app. However, constantly receiving invalid address field - post code. Unable to progress so hoping that i have no issues given it says you check in on the app and use it as your keycard
34. [R32] 1/5 · US Horrible Search: When doing a search for Bahamas, the search comes back with multiple hotels in Miami, East and West Coast of Florida. No filter to remove FL from my search. Decided to book with a competitor.
35. [R41] 4/5 · US Literally worse: I’ve used this app weekly for the past 5 years. The latest version is awful! Literally garbage. Put a city in where you want to stay and up pops every damn city within 50 miles around it. Try to get the digital room key to work more than 50% of the time! The maps suck, the lay out is awful. So disappointing!
36. [R44] 1/5 · US Search broken: In addition to Hilton price gouging during the World Cup, their app straight up doesn’t work. Can’t search for anything.
37. [R183] 3/5 · US Add wallet Digital Key: While the app is fine for making reservations, checking in, and checking out, the time I use the app most is for my digital key. Why do I have to fumble with the app? Surely the digital key can be put in my Apple wallet! That missing feature alone makes this app quite frustrating during time I have to use it the most. One other suggestion: let me set my default room specifi
38. [R52] 1/5 · US Crashes all the time: App fails, face recognition doesn’t work, stores a zillion passwords but none ever login properly. Terrible
39. [R54] 2/5 · US Don’t fall for the the digital key!!: Other than the constant crashing and freezing in the middle of booking. Can you guys also fix your garbage digital key card? They never work
40. [R204] 3/5 · US Buggy: Very buggy lately, used to be very reliable.
41. [R49] 1/5 · US Won’t work for older model iPhones: I cannot use download or use this app because I have an older model of phone and the iOS is not supported on this app. My phone still works perfectly and I see no reason to get a newer one. An inability to use the app is preventing me from using some of the more useful services provided by Hilton. Either support more devices or offer all abilities through the we
42. [R104] 5/5 · US For old IPhone 8: This app does not work a iPhone 8
43. [R27] 1/5 · US Ads: Now once you use your key to get in the room, you get ads.
44. [R19] 3/5 · US Add option to change theme: You should add an option to change color theme, it shouldn’t just mimic system.
45. [R33] 4/5 · US Dark mode: How do I turn off dark mode?