Choice Hotels vs Hotels.com

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R3] Choice Hotels 3/5 · US Decent ehh: I’ve been using the app to gain points and get a better price for 3+yrs. And I currently have 200,000 points. What I’ve found is that Prices are decent. Points are good. The biggest issue is that depending where you go, even as a Diamond member, management is harder to get the complimentary upgrades. I’ve fought w over 50 hotels about it. That’s not choice. It’s management but
2. [R58] Choice Hotels 1/5 · US App Can’t Filter Amenities: Decent app. However, an important feature is making sure the hotel I’m booking allows pets, and the app currently doesn’t allow me to select filters.
3. [R61] Hotels.com 1/5 · US Slowest App Ever!: Don’t download the app it’s frustrating and a joke. It offers rewards that are fake and only rewards themselves by offering higher prices. Use this site on your browser to book anything. The app is the slowest app of all apps. My Motel 6 booking on 7/7/26 was denied due to the kiosk being down. Motel 6 no longer has real reps on site. I would avoid Motel 6 altogether. I got refu
4. [R65] Hotels.com 5/5 · US Hotels.com review: I have always been satisfied with Hotels.com service. I actually booked a resort in Myrtle Beach last night and I am not happy at all but have not contacted Hotels.com yet so waiting to see how they’ll handle this issue but very very satisfied with Hotels.com
5. [R4] Choice Hotels 1/5 · US Login Issues: The app isn’t working, it’s not allowing me to sign in, it’s not even allowing me to change my password. When I put in my credentials it tells me that the information doesn’t match their records when I literally get emails from you.
6. [R10] Choice Hotels 1/5 · US Horrible update: I have been trying for a week to be able to login and I finally noticed this last update was released a week ago. Please fix! I can’t use my account.
7. [R63] Hotels.com 3/5 · US Slow App: I have been using this app for several years now with no issues up until recently, I have an iPhone 17 Pro Max and have all iOS updates and the app’s updates. It has been running slow for a month or so and I have already deleted the app and installed it again.
8. [R70] Hotels.com 1/5 · US Cancel: No place did it say it was booking was no available to may changes so I will Never use them again
9. [R1] Choice Hotels 1/5 · US Horrible: I’ve been a member with Choice privileges for many years and wasn’t traveling for a year or two, but I’m back to doing so now for business and recently went through some very disappointing transactions with choice privileges. They used to be great. They took care of their. Choice’s members but Now? They definitely don’t do my suggestion to you all. Do not join find somewhere else becau
10. [R22] Choice Hotels 1/5 · US Stay away from these people: I have been a loyal Choice member. I have stayed in some terrible hotels and this time was the worst! I can’t believe this company will represent some of these terrible hotels! Then I didn’t realize I had booked through a third party app. When I tried to correct it and book with my choice the third party app was charging me $100 for cancelling. So I called my choice
11. [R76] Hotels.com 1/5 · US Can’t get to a human.: App is ridiculous. I need a live person not an endless phone tree.
12. [R119] Hotels.com 1/5 · US Avoid: Horrible customer service. Avoid at all costs
13. [R15] Choice Hotels 3/5 · US Not bad, but could be better: I stay at hotels soo much, they are pretty much my home. I do enjoy choice hotels, they’ve come a long way. I just wish I didn’t have to book like 30 nights for just one free night. Even their promotion of book 2 nights get one free. The point system doesn’t allow that. You get like 400 points per stay. It’s 20k points for a night. So how is 800 points enough for 1 f
14. [R72] Hotels.com 3/5 · US Way over priced: $389 for 1 night. Not even a free coffee. When I asked about having a continental breakfast for the cost the manager said “We’re a business hotel, our sister one next door is a family one!” What kind of answer is that? We’ve been coming here for a couple years and this is the most expensive it’s ever been and the rooms are getting musky and the decorations inside rooms and hot
15. [R102] Hotels.com 3/5 · GB It’s alright but value doesn’t match the price at all: It’s the most expensive night in my trip, more expensive than a night stay in a private cottage. The hotel reception looks modern but the room was a bit small, it’s on the ground floor and the window is close to another building where can be clearly oversee the room if the curtain is open. The worst part was the toilet stinks, idk why is that,
16. [R2] Choice Hotels 5/5 · US Faulty Programming: Locked out of my own Choice account for over 6 months and they still can’t fix it! Pathetic customer service.
17. [R11] Choice Hotels 5/5 · US The Best Customer Service Ever: Patrice and LaTasha along with Jack are phenomenal employees!! They are so friendly and very helpful with any questions that I have. Many Thanks and Kudos to them!! Deb Uzupus
18. [R67] Hotels.com 1/5 · US Untrue Reviews: You hide the bad recent reviews further down in the review thread and push the good ones to the top. People need to see what the hotel is like most recently so that they can make the right choice for them and their families. I recently had a horrible experience at one of the hotels on this site and went back to see how I managed to pick that horrible place and discovered the recen
19. [R86] Hotels.com 5/5 · US Suzy Q: Excellent customer service, amazing staff and very clean. Almost feel like family.