Hotels.com

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R50] 5/5 · US Time and money: Hotels. Com saves me time and money, two really important items when you’re vacationing or traveling on business trips!
2. [R66] 5/5 · US Review: An amazing app that helps you save money with quality spaces
3. [R2] 5/5 · US Location: Hotel nice a very friendly check in, great great location. Music in the park is less than 10 minutes and very nice area.
4. [R5] 4/5 · US Clean comfortable awesome pool: We only stayed one night but I enjoyed it. Room was clean, pool looked awesome, nice little store on first floor for basic food and items.
5. [R7] 5/5 · US Great hotel: Check in was super easy
6. [R9] 5/5 · US So great!: I love this brand. Always clean and comfortable but the front desk staff really made things special. Full of joy, smiles and hospitality. People really make the difference and after an 8 hour drive it’s just what we needed.
7. [R3] 5/5 · US Hotel.com: I always use this app and it never disappoints
8. [R75] 5/5 · US easy to handle: Go online and do everything with ease and confidence
9. [R1] 1/5 · US Slowest App Ever!: Don’t download the app it’s frustrating and a joke. It offers rewards that are fake and only rewards themselves by offering higher prices. Use this site on your browser to book anything. The app is the slowest app of all apps. My Motel 6 booking on 7/7/26 was denied due to the kiosk being down. Motel 6 no longer has real reps on site. I would avoid Motel 6 altogether. I got refu
10. [R8] 3/5 · US Slow App: I have been using this app for several years now with no issues up until recently, I have an iPhone 17 Pro Max and have all iOS updates and the app’s updates. It has been running slow for a month or so and I have already deleted the app and installed it again.
11. [R19] 1/5 · US Problematic: I have one problem after another, first I didn’t get the room selected nor could I change it or get a refund after. Then I was charged after it was confirmed it was to be paid when I was to check in they wouldn’t do anything about that either!
12. [R20] 1/5 · US I hate this app!: I cannot stand this app. I am going to find a different one! I wanted one night I keyed in the dates and location and went to check on one thing it changed the dates and made it 2 nights. I wish to speak to a real person and there is no phone number!!! The problem is this is not the first time. I use this app a lot for my business also but no more.
13. [R24] 2/5 · US Date misconception: When booking my husband did not realize the date was preset to a date in the future so he continued on and saved the hotel (which he wanted that night since I am In the hospital 1 1/2 hours away). When he realized his mistake hotels.com refused to issue a refund. We have now been charged double For one night. I will NEVER USE THIS SITE AGAIN AND I RECOMMEND YOU ALL DONT EITHER!
14. [R27] 1/5 · US Disappointed: I tried to book a room this past week but didn't receive a text with my confirmation. I called the hotel and was told there was no reservation in my name. My bank had a pending payment listed. on my account. When I was finally able to locate a phone number for Hotels. com, I was told the reservation had not gone through because the bank didn't accept it. So they canceled it but never
15. [R11] 1/5 · US Cancel: No place did it say it was booking was no available to may changes so I will Never use them again
16. [R13] 4/5 · US Terrible: They have no one to contact for customer service. This is a terrible app.
17. [R14] 1/5 · US A.I. BLOCKS ACTUAL ASSISTANCE.: HOTEL FULL OF ROACHES AND NO HUMAN TO ASSIST,
18. [R15] 1/5 · US Can’t get to a human.: App is ridiculous. I need a live person not an endless phone tree.
19. [R4] 1/5 · US All rewards expired: Never using the app again
20. [R61] 1/5 · US Misunderstood: Trivago was at $89. But if you was a member of hotel.com you get a percentage off that night and it would’ve made less expensive to stay there then go through Trafalga I’ve always gone through hotel.com because I’ve always been really good but the last two times I stayed the same thing happened but this time it was over $100 I paid more for the room so I won’t be using hotel.com any
21. [R67] 1/5 · US 3 Different prices: I received 2 different receipts from Hotels.com ($156 and $126) and then a completely different amount from the hotel ($106). Of course I was told the $156 was the correct amount and the $106 was just the base price. Awful!!! Would give it 0 stars if I could!
22. [R22] 2/5 · US Not as good as they used to be: I was disappointed. The bathroom wasn’t cleaned. The smooth detector kept chirping even after they changed the battery. Lights in bathroom didn’t work. The layout of the room was weird. There was nothing remotely similar to how I remember the Linq being. Even the layout was terrible. Location is good. But I doubt I book here again.
23. [R29] 1/5 · US $15 coupon for finding bedbugs: Contacted hotels.com because I had proof that I found bedbugs in a room I booked and the hotel clerk said I couldn’t switch rooms because he didn’t believe me and wouldn’t look at the photos or videos. Hotels.com said they couldn’t refund the room despite me providing the evidence because the hotel said not too. Edit: you are literally asking me to use the link to t
24. [R31] 2/5 · US Aging: Our air conditioner made a crazy noise all night and stains in the cloth chair
25. [R35] 5/5 · US Great place to stay: The only thing I didn’t like is that I had to pay 8.00 a day for parking that was not disclosed to me. Everything else was fantastic including fireworks for 4th of July!
26. [R45] 4/5 · US Parking Charges: I did not like the fact that on top of paying resort fees that I also had to pay $10 per night for parking. Each time I came back to my room I was looking for a space close enough that my family and I weren’t walking from the other end of the parking lot to get to our room. Either designate at least one space per room or do not charge for parking!
27. [R512] 3/5 · CA Our stay in March 2026: The hotel was ok. Clean, inviting, great staff and lovely pool. The price on hotel.com was misleading. BW adds to many extras. The initial advertised price was 120$ per night. Then when you add breakfast, 35$ per day, they then added 6.99 for sausages to go with pancakes; really? and then 14$ per night for parking, taxes. It was 200$ a night. Do better Best Western. Si
28. [R55] 1/5 · US Bloats takes up many GB of space: After a year it now takes up 3 GB of space in the app folder. Ridiculous
29. [R626] 3/5 · CA Older version not supported: I have an iPhone 6 and the app is nonfunctional for the iOS.
30. [R258] 3/5 · GB What’s happened.?: Was working great till a recent update. Now I can’t log back in to my account despite resetting password . Keeps saying a problem your end . When will this be fixed? Have to keep logging in via web which is a pain retrieving bookings
31. [R52] 2/5 · US Fine if there aren’t problems: I’m having trouble contacting the hotel where we are staying. I have been in a loop with the “virtual agent,” who asks if I want to directly contact the hotel, but then simply connects me back to the same message “conversation” that is going unanswered.
32. [R296] 3/5 · GB Help doesn’t help: I’ve been really struggling to get a sensible answer from the chatbot. Please can you have the option of asking for a human when it’s not working. Not impressed.
33. [R42] 1/5 · US Scam: So frustrated. Booked a hotel through Hotels.com app. When I arrived the hotel didn’t have my reservation. They wouldn’t refund me for the charge. Such a scam